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FiveStars

Providing Loyalty and Marketing for 15,000 Local Businesses

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FiveStars Reviews

Reviews summary

Pros

This program is super easy to use. I love being able to keep track of my customers purchases, and reward them for their loyalty.

Anonymous Reviewer

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What I like most about Fivestars is the ease to which I can get loyalty bonuses and connect to different stores that I may not have known about previously.

Anonymous Reviewer

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My overall experience with Fivestars has been amazing. I love that products give me the opportunity to save money at places that I frequent often.

Miracalle T.

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Cons

Keeping bad reviews and unsatisfied customers from Trip Advisor.

Michael O.

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It's hard to remember which places use five stars and in the app it's annoying to have to press the bubble again to get out of the business rather than just pressing out (it won't let you).

Adam R.

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Worthless, lying salesperson & worst customer service.

Natalija N.

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Overall rating

5

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2

1

861

241

69

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18

91%
positive reviews
95%
would recommend this app

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1,208 reviews

recommended

Overall Rating

Not Suitable for My Yoga Business

Reviewed 9 months ago

Overall Rating

Easy for customers & users!

Reviewed 6 months ago

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Not just for your normal businesses.

Reviewed a year ago

As I mentioned before, Fivestars has enabled me to engage with my clients and their parents without having to make them spend a lot of money for other tutors and learning academies. They are able to enjoy the coupons and rewards while having the feeling that they can trust my abilities in teaching and tutoring. Fivestars has been easy to use and very important to my business.

Pros

I like being able to implement rewards for students that I work with to encourage them to keep on attending tutoring sessions while saving a significant amount of money compared to other starting prices for other private tutors. It is also an incentive for parents or students to push their kids to keep on developing their skills while supporting my own tutoring business.

Cons

There is nothing wrong with this software. I have enjoyed every feature and I am excited for new updates and ways to engage with my clients.

Overall Rating
  • Ease of use
  • Features
  • Likelihood to recommend7/10

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Great way to engage customers and get detailed behavior metrics

Reviewed a month ago

Overall great for consumers and very valuable data for the restaurants to understand the customer.

Pros

Fivestars is a quick way to setup a loyalty program if you don't already have one. You don't need to be the size of a chain store to provide one and this has better customer marketing than the traditional punch card / stamps. Set your loyalty reward (i.e. 10 trips = 1 free item) and start seeing the repeat business. It's very frictionless to setup and in most cases, the customer just needs to quickly key in their phone number to log a visit. The real key is understanding the pattern of customers and being able to tweak loyalty rewards to increase business. The mobile app is great for consumers to track their trips and points.

Cons

Pricing is subscription based, per month pricing. It's not inexpensive but they do provide the install kit. It may take some time at first to see real benefits if you are not aggressive with promotions.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Lies and then more lies

Reviewed 2 years ago

Horrible Their rep made promises and now that he is gone they will not honor anything or even acknowledge my issues

Pros

It is super easy to use, anyone can figure out how to use it from the front or back end

Cons

The representative who signed us up told us it was a year contract. At the end of that year we could cancel, he promised there would be no new charges after the prepaid year. He no longer works for them. Shortly before payroll was due Fivestars pulled $2400 from our account. We had no warning. I called them, they set up a phone appointment. They never showed for two of those phone appointments....

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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A Great Way to Keep Customers Coming Back

Reviewed 19 days ago

Overall, the pros significantly outweigh the cons with FiveStars. Its ease of access for both the customers and the employees, and the increase to customer retention 100% make it worth it to install in ANY small business.

Pros

FiveStars tracks important data, such as customer points, their last day in the store, their first day in the store, PLUS you can add your own notes (for instance, if you know a customer is a "problem customer", that can be noted for any employees). It's super easy for the customers to use, too. All they have to do is type in their number, and they're done on their end.

Cons

With FiveStars, you can set up automatic discounts and coupons for customers to receive. This is great, until the customers notice that they receive them regularly after not returning for X amount of days. It can be easily abused by the customers to consistently get free discounts by just waiting a little longer to come in.

Overall Rating
  • Ease of use
  • Features
  • Likelihood to recommend10/10

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Absolutely Worth Looking Into

Reviewed 5 months ago

Overall, it's so worth it to download this app. Get rewarded for where you typically shop or eat! Earn points, save for special items or freebies. Why not earn free things for what you already are buying?!

Pros

I love Fivestars. I enjoy how easy it is to have multiple businesses stored in the app for loyalty reward tracking. It is easy to see visually how many points I have and what rewards I have earned for various businesses I visit. It's quick and simple to find local participating companies and tracked via your cell phone number. I simply provide my number to the company when I'm at checkout to be given my points. It's easy, simple, and free to use as a customer!

Cons

I don't have any recommendations for improving this software or any features I dislike. It works great as is!

Overall Rating
  • Ease of use
  • Features
  • Likelihood to recommend7/10

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Five stars review

Reviewed 16 days ago

That is a good system for start up business for getting the first data of clients

Pros

I do like how easy and quick it signs up customers and keeping their data for the future use and rewards.

Cons

I do not like that this system is not that popular and people are not that interested because of that

Overall Rating
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Five star review for five stars

Reviewed 8 months ago

Benefits: it has helped me get free bottles of ecig juice from a couple different vape and head shops.

Pros

Pros: extremely easy to use and very user friendly. I like that you can customize your account by adding a photo of yourself where you keep track of your points. I really like the point system, too. When your getting close or at a reward, it emails you to let you know. All you do is type in your phone number and bam your points are linked to your account and whatever store your using this at can see your points, photo, and add points the second you sign in with your phone number.

Cons

The least I liked about it is depending on the type of store using it, sometimes it can take awhile to rack up the points.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Fivestars

Reviewed 25 days ago

Overall I am happy with my membership to this program. Membership is free and you get some good perks from it. I would definitely recommend.

Pros

I really like this program. You can get savings in qlot of retailers/restaurants simply by putting in your phone number after registering. You can also earn point for every dollar you spend and get rewards.

Cons

I honestly didn't have any issues. The savings and rewards you get are a nice perk to the programs membership.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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My memory in the palm of my hand

Reviewed 8 months ago
Pros

With Fiverstars completely changed my daily life as a businesswoman, because I manage everything through fiverstars, payroll, accounts payable and receivable, contracts, rents and all things related to the financial life of a company, fiverstars is simple to use and makes it much easier as it can be used on the smartphone.

Cons

I have no criticisms to make as it meets my needs.

Overall Rating
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend4/10

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Not searchable in any useful way

Reviewed a month ago
Pros

Easy to add points or redeem for rewards. Many useful fields for customer differentiation, makes marketing emails a snap.

Cons

Not searchable in any useful way. If a phone number etc is written sloppily, there's no way to find the person other than guessing the right number. Would LOVE a more functionable and efficient search feature.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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We been with five stars for over four years now. Minus a few quirks, we'd do it all over again!

Reviewed 3 years ago

I cannot stress how valuable a solid email list is. Combine that with selective marketing and Five Stars continues to strive for my business.

Pros

It has been so long that I am really not sure but I think, the box doesn't even come with instructions. It's one of those things that really is that simple. When we first subscribed to the service I was like, what's up with the cost? I love being wrong, I was way wrong. This does the job of three employees and doesn't have "a family emergency" every Sunday. It gets down to the core of marketing. Gather your data base and learn from your customers. We really enjoy being able target specific emails or sms to your allocated groups. If someone hasn't been through your doors in a while. The dang computer sends them a sweet old "come back and see us message on it's own!" Come on!

Cons

Okay, let's talk about it. It's more expensive than some of it's competitors. (After having s few, I'd rather pay the extra.) And dang it guys. Please someone in the IT department schedule updates during non-business hours. Pretty, pretty please.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Software - lacking

Reviewed 4 years ago

I want to be able to link to my POS system to automatically redeem points. I am not a fan of entering the rewards into two systems or having to manually enter it into the POS I would prefer it do it automatically or be able to click to redeem them and it syncs to the POS and eliminates the human error of entering the discount wrong. I also would like more options for sending out notifications to...

Pros

its ability to program and push promos to a wide base of people. I like using phone numbers to keep track of points cause then people don't loose them but it also makes you give away more discounts cause no points are lost. Its easy to sign up and people are more willing to participate in the rewards because it is so simple to do

Cons

I don't like that it doesn't sync with my POS and all the rewards have to be entered manually.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Love local fivestar drive my business

Reviewed 2 years ago

I use Fivestars at Hideout, for calculating daily sales, use it as a tool for marketing and drive the sales thought multiple dimensions.

Pros

Loyalty program, low cost and convenience

Cons

No yet has the customer pay by phone option.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Five Stars Loyalty simplified our loyalty program while improving our customer relations

Reviewed 3 years ago

can't say that there is anything I don't like about the program. I was able to schedule announcements in advance which saved time. My customers appreciated not having to carry around a plastic or paper punch card. The tablets were easy to set up. Customers responded so well with the program. I am very happy we decided to use FiveStars

Pros

FiveStars not only helped create and maintain our loyalty program, but they also monitor customer interactions to turn a one time shopper in to a loyal customer. It is very user friendly. Customers use a tablet to enter their information and once they're in the system, we can reward them with coupons and incentives to come back to shop. FiveStars monitors how long a customer has been away from the...

Cons

I

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Fivestars Review

Reviewed 2 years ago

Fivestars have really given me no issues that have needed any customer service to resolve. Therefore I can’t give any useful info to anyone who possibly had issues with this app over all. All I can say is that if all apps worked this well I would have apps loaded in my phone like I have rounds loaded in my shotgun. May not ever need them but they aren’t hurting anyone by being there, but when u need it, you know it’s going to do what it’s supposed too. Overall best app on my phone yet. In fact just got my first $5.00 savings this Saturday. Let’s keep up the great work guys. Enter your number earn points and get free discounts, no reason for any negativity. Love you guys..

Pros

I like being able to just type in my number and be able to see what my balance is and what promotions are available immediately for use. I also like being texted with all specials and deals that are available at the store with the dates and times that these deals are available. And as long as u click to agree to use those points once texted they are automatically applied to your account at checkout time with no additional info required. It’s like it’s all been saved in there for you, and ready to be used immediately.

Cons

Really there isn’t much I don’t like about the app other than that cloudscape is a ways away from my house. So sometimes these sales are a little far from my home especially during the weekdays when I’m at work. Like they are Monday through Wednesday sales and I’m a plumber and very tired when I get home so to drive all the way there is really quit a drive. Especially the 405 freeway between 3 and...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Worth The Investment!

Reviewed 5 years ago

As a family owned business, we know the importance of customer loyalty. FiveStars allows us to see what motivates our return customers, and to keep track of the customers who are less regular. The set-up was easy. As soon as we received our tablets, a Customer Service person walked us through step-by-step. The software is user friendly, so we were able to implement FiveStars immediately. Their marketing specialists have helped us establish effective rewards and promotions. Technical support has been great too! In addition to their support phone number, FiveStars also has chat and e-mail contacts, which means we can always get an answer to any question we may run into.

Pros

Very user friendly software - Customer support is super! We run 5 registers at one time, and we are easily able to identify customers at the front counter. After a customer has been in once, we can call them by name as soon as they enter their phone number.

Cons

We have had multiple customers log in with both their home phone and their cell phone numbers, and it would be nice if there was a way for us to merge those two numbers together into one account without having to contact FiveStars each time this happens. It would also be great if their information could communicate directly with our order entry. It isn't a big inconvenience, but that would remove one extra step at the front counter if we didn't have to make entries manually.

Overall Rating
  • Ease of use
  • Features
  • Likelihood to recommend10/10

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Great paperless platform for rewards

Reviewed 2 years ago

Fivestars gets rid of the hassle of bringing my rewards cards to the vendor/small business each time I order something. Usually I forget to bring my physical reward card, or lose it. It'd be cool if users could transfer their stars/rewards to other users through the software (from user to user, not just from company to customer).

Pros

I like that I can easily gain rewards from multiple small businesses that I frequent through the same platform. All of my credit cards and information are tied to the same account, so that if I happen to use a different card, I still will accumulate benefits from the business.

Cons

The layout of the FiveStar software is a bit different at Urban Ritual compared to what I'm used to at other businesses. Finding how many stars I have is more difficult at Urban Ritual, since the screen is crowded with other information such as how many stars it takes to get 'x' reward vs. 'y' reward. It would be nice to highlight how many stars you have vs. how many stars you need for rewards on a uniform graph, such as a progress bar of sorts.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Excellent Loyalty Rewards Program for Small Businesses

Reviewed 4 years ago

The pros: We are a large consignment clothing store and are fairly new to formal loyalty programs. The Fivestars program has been immensely popular and has definitely resulted in revenue increases. Out flash sales have transformed into buzz-worthy events where, before, they were hardly noticed. We strongly recommend Fivestars if you are looking into a rewards/loyalty program for your small biz. Retention...

Pros

See review.

Cons

See review.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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The good and the bad.

Reviewed 2 years ago
Pros

Fivestars is an excellent software that is easy to use and is great for rewarding current clients. You can customize the rewards you give to current clients very easily. The text out feature is also nice to get your current promotions out.

Cons

When you sign up for the program they sell you on the business matching (marketing) for people that are on the app and near your business. You can create specials that pop up when people that use the app are near by. The problem is they don't switch on business matching for you unless you sign up 20 new fivestars members a week. I operate a spa that sees a lot of repeat clients and we don't always have 20 new clients a week which makes it very hard to be able to utilize this part of the service. I think smaller businesses should know this before they pay the big price tag for the hardware and service. Or they should find a way to include smaller businesses more effectively.

Overall Rating
  • Ease of use
  • Features
  • Likelihood to recommend10/10

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easy to use...

Reviewed 2 years ago

see previous entry. most experiences have been positive. unexpected loss of accumulated points is almost deceitful.

Pros

from a consumer standpoint, very easy to use. tracks points flawlessly.

Cons

wasted points. when someone drops out of the program & you've been accumulating points towards a special reward, it is beyond frustrating when they drop the program without notice, leaving the consumer without recourse. providers should provide those with accumulated points sufficient notice to use their points (30 days) before the program is dropped from that location. Supercuts left my spouse & myself...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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loyalty, simple

Reviewed 3 years ago

Sending messages to customers to inform them our new promotion, which greatly attracts customers coming back and keep updated with the deals.

Pros

Basically, it works as a loyalty program and at the same time, it offers the function of sending out the message to customers (who joined the FiveStar loyalty program). So we can directly send out the promotion info/deals to the customers and it's no limit of the messages' numbers under the subscription plan. Customers can check their fivestar point and receive the updates from different stores via the fivestar app.

Cons

You are not only paying per month for the subscription plan but also paying extra for every customer FiveStar help you attract them back to your store. Plus, the app and the software sometimes will down due to the technical issue, for example, the free drink voucher cannot be redeemed via the platform.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Customer loyalty with STARS

Reviewed 2 years ago

Fivestar is an user friendly program which helps to keep update with customers. Help to build loyal customers by sending them messages to inform about new promotion and keep updated them with the deals.

Pros

This is simple and user-friendly as well as it is customizable. Super customer service. It helps to get critical customer data.

Cons

Its SOMETIMES hard to reach customer support quickly.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Likelihood to recommend10/10

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Five stars system review

Reviewed a year ago

My overall experience with Fivestar has been amazing. At Christmas I found myself going to stores I knew had Fivestar, so I could earn check-ins and points for my purchases. I now have a text from one of my favorite stores on their upcoming big sale, AND a $5 off that I can use on my next visit - just for shopping at a place I was going to most likely go to no matter what, but with this system they can have the reassurance I will be back :) It’s a win win in my book. Great idea, and all businesses should have a Fivestar machine at checkout.

Pros

I love that I can go into one of my favorite stores, be able to type my phone number in, and earn points for shopping at a place I was going to anyways. Earning points and check-ins that reward me in time with money will make anyone smile.

Cons

I honestly can’t say I have found anything wrong so far with this software itself. I do wish sometimes I would be reminded to make sure I put my phone number in by the store clerk themselves, but that is in no way the fault of the Fivestar service system.

Overall Rating
  • Ease of use
  • Features
  • Likelihood to recommend6/10

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Pretty Standard, Nothing to Sneeze at.

Reviewed 2 years ago

Fivestar picks pretty good companies, or vise versa. That gives me the impression there is a good level of trust there, and Vendors that I speak to about it out of curiosity. This is encouraging when giving this sort of feedback. As a consumer/customer, I find it pretty easy to use and easy to navigate!

Pros

This is a pretty neat idea to have as an extra little something when you visit a favorite business of yours or to try something new. I have personally noticed that some “perks” are offered by the business pretty casually, but nice to have them all in one place. I will say that it is a neat and accurate feature to try out what is in the area. Not ideal too much if you don’t live in an area should you never have a chance to use it continuously, but great for local places.

Cons

This app works rather accurately with what it claims, so no real complaints. I cannot wait to see more places that will jump on and use it.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Deals made convenient

Reviewed 2 years ago
Pros

It's always fun walking into an establishment and seeing the FiveStar console, knowing that I am either going to see a new deal and save money, or I am going to contribute to a future deal. I even like the encouragement it gives me to try something new when, say, the deal is "free dessert" and I've never had the dessert at that cafe before! The whole system in general is a really great way to buy and consume products with a little more mental comfort about my wallet and a little more excitement about the fun deals and discounts I'm about to receive!

Cons

My least favorite thing is that the cashier and I see two different screens. I'll see a deal and sometimes they don't acknowledge it and finish my order before I can add it, or add a deal before I've confirmed I want to use it. This mostly depends on the cashier and not the software itself, but it can be frustrating trying to communicate to cashiers that aren't present or listening to my desires when it comes to using my FiveStar points!

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