FLG Features

FLG

Customer relationship management & workflow automation tool

4.92/5 (39 reviews)

Competitor Feature Comparison

API
Access Controls/Permissions
Activity Dashboard
Activity Management
Activity Tracking
Alerts/Notifications
Analytics/ROI Tracking
Auto-Responders
Automated Routing
Batch Processing
CRM
Calendar Management
Calendar Sync
Calendar/Reminder System
Call Management
Campaign Analytics
Campaign Management
Cataloging/Categorization
Channel Management
Chat/Messaging
Client Management
Collaboration Tools
Commission Management
Configurable Workflow
Contact Database
Contact Management
Content Delivery
Content Management
Customer Database
Customer Segmentation
Customer Service Analytics
Customer Support
Customer Surveys
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Dashboard
Dashboard Creation
Data Import/Export
Data Synchronization
Data Visualization
Document Management
Document Storage
Drag & Drop
Email Management
Email Marketing
Email Response Control
Email Templates
Email Tracking
Event Triggered Actions
FAQ
Field Sales Management
For Financial Institutions
For Sales Teams/Organizations
For Small Businesses
For Startups
For iPad Devices
Forecasting
Goal Management
Interaction Tracking
Internal Chat Integration
Lead Capture
Lead Distribution
Lead Generation
Lead Management
Lead Nurturing
Lead Qualification
Lead Segmentation
Live Chat
Marketing Automation
Meeting Management
Mobile Access
Mobile Alerts
Monitoring
Multi-Channel Marketing
Multi-Currency
Opportunity Management
Performance Management
Performance Metrics
Pipeline Management
Pipeline Reports
Predictive Analytics
Prioritization
Proposal Generation
Proposal Management
Prospecting Tools
Quotes/Estimates
Real Time Data
Real Time Notifications
Real-time Updates
Referral Tracking
Relationship Tracking
Reminders
Reporting & Statistics
Reporting/Analytics
Request Escalation
Role-Based Permissions
Routing
Sales Automation
Sales Forecasting
Sales Pipeline Management
Sales Reports
Search/Filter
Segmentation
Shared Contacts
Social Media Integration
Source Tracking
Tagging
Task Management
Task Scheduling
Team Assignments
Template Management
Territory Management
Third Party Integrations
Training Management
Visual Analytics
Web Forms
Web-based Deployment
Website Integration
Workflow Management
XML / RSS
Learn moreCompare App
API
Access Controls/Permissions
Activity Dashboard
Activity Management
Activity Tracking
Alerts/Notifications
Analytics/ROI Tracking
Auto-Responders
Automated Routing
Batch Processing
CRM
Calendar Management
Calendar Sync
Calendar/Reminder System
Call Management
Campaign Analytics
Campaign Management
Cataloging/Categorization
Channel Management
Chat/Messaging
Client Management
Collaboration Tools
Commission Management
Configurable Workflow
Contact Database
Contact Management
Content Delivery
Content Management
Customer Database
Customer Segmentation
Customer Service Analytics
Customer Support
Customer Surveys
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Dashboard
Dashboard Creation
Data Import/Export
Data Synchronization
Data Visualization
Document Management
Document Storage
Drag & Drop
Email Management
Email Marketing
Email Response Control
Email Templates
Email Tracking
Event Triggered Actions
FAQ
Field Sales Management
For Financial Institutions
For Sales Teams/Organizations
For Small Businesses
For Startups
For iPad Devices
Forecasting
Goal Management
Interaction Tracking
Internal Chat Integration
Lead Capture
Lead Distribution
Lead Generation
Lead Management
Lead Nurturing
Lead Qualification
Lead Segmentation
Live Chat
Marketing Automation
Meeting Management
Mobile Access
Mobile Alerts
Monitoring
Multi-Channel Marketing
Multi-Currency
Opportunity Management
Performance Management
Performance Metrics
Pipeline Management
Pipeline Reports
Predictive Analytics
Prioritization
Proposal Generation
Proposal Management
Prospecting Tools
Quotes/Estimates
Real Time Data
Real Time Notifications
Real-time Updates
Referral Tracking
Relationship Tracking
Reminders
Reporting & Statistics
Reporting/Analytics
Request Escalation
Role-Based Permissions
Routing
Sales Automation
Sales Forecasting
Sales Pipeline Management
Sales Reports
Search/Filter
Segmentation
Shared Contacts
Social Media Integration
Source Tracking
Tagging
Task Management
Task Scheduling
Team Assignments
Template Management
Territory Management
Third Party Integrations
Training Management
Visual Analytics
Web Forms
Web-based Deployment
Website Integration
Workflow Management
XML / RSS
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API
Access Controls/Permissions
Activity Dashboard
Activity Management
Activity Tracking
Alerts/Notifications
Analytics/ROI Tracking
Auto-Responders
Automated Routing
Batch Processing
CRM
Calendar Management
Calendar Sync
Calendar/Reminder System
Call Management
Campaign Analytics
Campaign Management
Cataloging/Categorization
Channel Management
Chat/Messaging
Client Management
Collaboration Tools
Commission Management
Configurable Workflow
Contact Database
Contact Management
Content Delivery
Content Management
Customer Database
Customer Segmentation
Customer Service Analytics
Customer Support
Customer Surveys
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Dashboard
Dashboard Creation
Data Import/Export
Data Synchronization
Data Visualization
Document Management
Document Storage
Drag & Drop
Email Management
Email Marketing
Email Response Control
Email Templates
Email Tracking
Event Triggered Actions
FAQ
Field Sales Management
For Financial Institutions
For Sales Teams/Organizations
For Small Businesses
For Startups
For iPad Devices
Forecasting
Goal Management
Interaction Tracking
Internal Chat Integration
Lead Capture
Lead Distribution
Lead Generation
Lead Management
Lead Nurturing
Lead Qualification
Lead Segmentation
Live Chat
Marketing Automation
Meeting Management
Mobile Access
Mobile Alerts
Monitoring
Multi-Channel Marketing
Multi-Currency
Opportunity Management
Performance Management
Performance Metrics
Pipeline Management
Pipeline Reports
Predictive Analytics
Prioritization
Proposal Generation
Proposal Management
Prospecting Tools
Quotes/Estimates
Real Time Data
Real Time Notifications
Real-time Updates
Referral Tracking
Relationship Tracking
Reminders
Reporting & Statistics
Reporting/Analytics
Request Escalation
Role-Based Permissions
Routing
Sales Automation
Sales Forecasting
Sales Pipeline Management
Sales Reports
Search/Filter
Segmentation
Shared Contacts
Social Media Integration
Source Tracking
Tagging
Task Management
Task Scheduling
Team Assignments
Template Management
Territory Management
Third Party Integrations
Training Management
Visual Analytics
Web Forms
Web-based Deployment
Website Integration
Workflow Management
XML / RSS
Visit WebsiteCompare App

FLG Feature Reviews

25 reviewers had the following to say about FLG's features:

Mathew F.

FLG Review

2020-11-09

Saved time, simplified our technical estate and associate management. Improved our customer experieince.

Pros

Great in-system customer communication.

Cons

I would like to see more comprehensive data import/export functionality.

Rating breakdown

Ease of use
Features

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from FLG Business Technology


Hi Mathew,

Thanks for leaving us a review - we really appreciate it. Fantastic to hear you find FLG easy to use and you've received great support from our team.

We always welcome any product feedback and suggestions for improvement in our product feedback area: https://feedback.getflg.com/flg. Please feel free to leave us a comment or vote on other suggestions, as this helps us shape our product roadmap.

Thank you for your business!

Read more
DANIEL ROSS YOUR S.

ESSENTIAL TO OUR BUSINESS

2020-11-02

5 star

Pros

We cannot recommend FLG enough, having tried various CRM systems for the real estate and other companies we have FLG is by far the best and easiest system to use for new starters and existing employees, The integration, lead tracking and management allows us to keep track and in touch with all our clients in the best possible way and the automation of emails and templates speeds up communication, we could not function in the way we do without the system.

Cons

The only added benefit would; be to have a mobile app

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from FLG Business Technology


Hi Daniel,

Thank you very much for this great review! We're over the moon with your comments, and so pleased to hear how FLG helps you do business.

Please keep any suggestions for improvement coming in our product feedback area.

Thanks for your business!

Read more
Joanne C.

An Excellent, Easy-To-Use, UK-Based CRM System

2020-11-23

The CRM is easy to navigate, has great functionality and at a very reasonable price.

Pros

From simple contact management, to creating templates, through to workflows - everything is so simple to set up.

Cons

When we had FLG before, the email capabilities were limited and we often got told our emails weren't "pretty" - that's the main reason why we left tbh.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from FLG Business Technology


Hi Joanne,

Thank you for your kind review and welcome back to FLG - we're delighted to hear you're pleased with the improvements we've made.

Thank you for your business.

Read more
Kwok M.

Easy to use lead management system with great support team.

2018-01-16

Great front-end lead management and customer contact platform.

Pros

Great platform for front-end lead management and customer contact. A very easy to use interface .

Cons

Although there are other systems that can be integrated with FLG we didn't find anything to suit our very complex business needs. It's a shame as the front-end is great and we have used it for years!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from FLG Business Technology


Thank you Kwok for your review! We're so pleased to hear that you find the platform easy to use and value our customisation options. Thanks for letting us know you're receiving great support - I'll be sure to share your positive feedback with the team.

Lauren Shaw

Read more
Callum W.

Great Software For Marketing

2020-11-05

It's been our key marketing and reporting tool.

Pros

It's so easy to filter your leads and check progresses.

Cons

It can be time consuming to add changes to multiple lead groups.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from FLG Business Technology


Hi Callum,

Thanks very much for the great review. We're delighted to hear you find FLG very easy to use and that it's saving you so much time overall.

Thank you for your valued custom.

Read more
Mark H.

Sales / lead CRM

2019-10-23

Very good

Pros

you can customise it with relative ease

Cons

The additional fields do not form part on any reports

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from FLG Business Technology


Thanks for leaving us a review Mark - it's much appreciated.

Did you know that additional fields can form part of your reports with Insights, our latest reporting suite? As an XL edition user, you have access to this. It also offers additional functionality such as being able to schedule and share reports. Have you tried it yet?

Let us know if you need any assistance - we're here to support you.

Lauren Shaw, Marketing Manager.

Read more
James C.

Been very useful for many years

2020-11-02

Lead management and distribution made easy

Pros

Simple logic for dsitribution and management of leads mean that we have contonuted to use it for years

Cons

We've requested many improvements over the years. None of which have ever been implemented

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from FLG Business Technology


Hi James, thank you for taking the time to review us - its' much appreciated. Glad to hear you find the platform so easy to use, and please keep your suggestions coming in our product feedback area. We welcome all suggestions and work hard to implement priority improvements. Thank you for your business!

Read more
Jonathan M.

Good Software

2020-11-02

A very good company to work with. I would highly recommend FLG as a company to work with.

Pros

Lead Management system works very nicely along with the referral section.

Cons

The software is mainly focused on company management rather that lead generation management

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from FLG Business Technology


Many thanks for the review Jonathan - it's much appreciated. Thank you for your business.

Read more
Mark P.

Great system at a low price

2020-11-02

The system is very easy to use and the guides online are helpful.

Pros

Great claim tracking, easy to use and it is very easy to log calls, documents, etc.

Cons

Additional reporting, better tracking on people placing tasks

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from FLG Business Technology


Hi Mark,

Thank you very much for the review. Pleased to hear you're getting great value from the platform, and please feel free to provide suggestions for improvement in our product feedback area. We work hard to implement priority improvements.

Thank you for your business!

Read more
brandon s.

Very Powerful system with outstanding service

2020-12-28

Looking for a crm and automation integration for my website was hard.

Pros

The software also allows me to migrate other methods over to which I use to pay other third parties for.

Cons

But don't let this stop you as the customer support is 5 star.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from FLG Business Technology


Thank you very much for the great review Brandon! We're very proud of the excellent service we provide, and we're delighted to hear you and your business have found it so beneficial. Thank you for your business.

Read more
Amy M.

FLG Review Oct 2019

2019-10-10

Pros

Mike and the development team have been great with the release of Appointments - really listening to our feedback and making adjustments thereon.

Cons

And I must admit to not being a fan of the FLG calendar. But, like I said, nothing that is actually a real issue.

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from FLG Business Technology


Thanks for the feedback Amy - we're thrilled to hear you're getting so much value from the platform and our support service, in particular the Appointments feature.

Thank you for your suggestions - I've passed these on to the product team.

Lauren Shaw

Read more
Peter H.

The Best Keeps Getting Better

2020-06-02

I have witnessed the software evolve during my time as a customer and I have every faith they will continue to make a great system better.

Pros

When a new web lead is received, we notify the user assigned, send the customer a text and a welcome email with a link to an appointment booking calendar in FLG.

Cons

The additional fields are limited to 50, but to be honest there hasn't been many times i have needed more than 50 but it would be nice to have to option.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from FLG Business Technology


Thanks for the fabulous review Peter - we really appreciate it! On your plan you have access to Journeys which allows you to add as many fields as you like, and you can organise them into sections with tables, add calculations etc. Please get in touch with Support and they'll help you set it up and show you how it works.

Read more
Tanya M.

Excellent piece of software

2020-10-07

FLG has allowed our company to streamline our lead management and produce useful management information.

Pros

The software is extremely easy to use.

Cons

This software hasn't given our company any problems.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from FLG Business Technology


Thanks for the review Tanya - we're delighted to hear FLG has helped your company streamline its lead management and that you find it so easy to use.

Read more
Thomas C.

Solid Sales CRM - Solid Customer Service

2020-12-22

Pros

The system is easy to set up and agile if any further changes are required.

Cons

I feel there are some aspects of the reporting suite that could be tweaked.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from FLG Business Technology


Thanks for leaving us a review Thomas, it's much appreciated. We're pleased to hear you've received great support and you're finding the system easy to use. Please feel free to contact us anytime if you need any help and advice on reporting.

Read more
Chris I.

Product feedback

2019-10-10

Flg has served our business requirements consistently for a number of years. As we develop our automation processes we hope the creativity of FLG will provide more solutions for us to use

Pros

Integration with 3rd party applications has been simple most of the time.

Cons

Can’t change multiple templates with one click (I.e. change of address).

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from FLG Business Technology


Thank you for your feedback, Chris - it's much appreciated. Happy to hear that the platform works so well for your business requirements and that you find it simple to use.

I've passed your comments to our product team - please don't hesitate to contact us anytime with more suggestions for improvement.

Lauren Shaw

Read more
Nancy P.

Easy Peasy

2019-10-10

Excellent and very cost effective

Pros

It's very easy to make changes as necessary. Reports are super easy to pull.

Cons

Adding a logo to my home page is difficult. Adding a Us phone number is also difficult

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from FLG Business Technology


Thanks for the great feedback, Nancy - we really appreciate it.

I've passed your comments to our product team. Please don't hesitate to contact us with any further suggestions for improvement.

Lauren Shaw

Read more
Seth E.

I love FLG

2019-12-18

I have been using FLG for 6 years and, for lead generation, management & distribution - it's a must.

Pros

FLG allows me to manage the customer journey from 'new lead' to 'converted'.

Cons

It can be a bit confusing, to begin with, but the more you use the software the more intuitive it becomes.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from FLG Business Technology


Hi Seth,

Thank you so much for the great review. We recognise that it takes time to get to know all the different platform features, but we're glad to hear the automated workflows are helping you do business!

Kind regards,
Lauren Shaw - Marketing Manager

Read more
Aaron S.

Great service and platform

2020-06-02

Pros

These options are also supported by first-class customer service and training material if you ever need it.

Cons

As we have grown we have started to see some limitations although few, the one worth mentioning would be that there are only 50 custom fields in the customer data section.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from FLG Business Technology


Thanks very much for the great review Aaron. On your plan you have access to Journeys which allows you to add as many fields as you like, and you can organise them into sections with tables, add calculations etc. Please get in touch with Support and they'll help you set it up and show you how it works.

Read more
Steve A.

The best CRM software for my small business after trialing many CRM systems for weeks

2020-06-03

Informs you when someone emails. Set tasks, notes, and be reminded of them.

Pros

Perfect for contacting my clients and councils, that all get stored in date order as and when they come in, at the same place.

Cons

I have all the features my business requires. There are way more than i need.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from FLG Business Technology


Thank you so much for taking the time to write this glowing review Steve. We're delighted to hear FLG is making such a positive contribution to your business.

Read more
Jonathon B.

Great CRM

2019-09-04

Pros

easy to use, great pricing aswell get a real value for money. The customer support is also very responsive and quick to solve any issues,

Cons

Small things need to be updated to make the use of this easier for a sales person for example notifications of tasks.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from FLG Business Technology


Thanks for the review, Jonathon! It's fantastic to hear you're getting so much value from the FLG platform, and that you're receiving great support from our team.

I hope the updates being worked on will meet your requirements - please feel free to discuss any further suggestions for improvement with us at any time. We really appreciate your feedback!

Lauren Shaw

Read more
Chris J.

This is AMAZING software for keeping track of and managing Clients through a Sales Journey

2019-07-01

The tool is used all day every day by all Office Staff, we extensively use the API to link the software to all other products used across our business.

Pros

- Highly, Highly adaptable to practically any business process no matter how basic of intricate - Very easy to learn and get to grips with - The automation is second to none and highly extendable through the API - Brilliantly supported through the wonderful telephone support team - Always improving, every week there is some new update and its all driven from a Customer perspective

Cons

Nothing, we cannot speak highly enough of the product, the team and the support we have recieved.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from FLG Business Technology


Wow! Chris, thank you so much for the glowing review! We're delighted to hear the platform's automation functionality and integration options work so well for your business, and that you receive excellent support from our team.

Lauren Shaw

Read more
Anonymous
(Insurance company, 1-10 employees)

Organise your business

2020-06-02

Customer service has always been great with optimizing our system and arranging lead suppliers to feed the leads in

Pros

The crm is so easy to use and organising the work day is very streamlined.

Cons

A few teething problems with receiving leads from certain clients

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from FLG Business Technology


Thanks for the great review it's much appreciated - pleased to hear it helps you keep your working day so organised.

Read more
Andrew R.

Great System

2020-11-26

The customer service whilst setting the system up is second to none, the staff are easy to contact and have also made outbound calls to ensure the system is up and running effectively.

Pros

Does exactly what it states on the tin. Once you get a grips of how to use the system it is simple and effective.

Cons

It's the same as most things, what you put in at the beginning reflects on what you get out of the system. Be prepared to spend quite a bit of time at the start setting it up and getting it right for your business.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from FLG Business Technology


Hi Andrew,

Thanks for leaving us a review. Lovely to hear you're pleased with the great service you've received from our team during the onboarding process. We're always here to help whenever you need us.

Thank you for your business.

Read more
Jamie M.

FLG

2020-06-02

Pros

Extremely dynamic, very powerful CRM. The workflows are brilliant, the diary system also

Cons

The set up can be slightly tricky but it should be as well, as it's customised

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from FLG Business Technology


Thanks for the fantastic review Jamie - we really appreciate it. So glad to hear how FLG is helping you accelerate business growth.

Read more
Steven M.

Great Product

2020-06-02

Pros

Easy to pick up great functions and can get an overview of all your data and performance easily and quickly.

Cons

Not had any issues with it at all. Does everything we need it to any support we have been looking for has been there when we needed it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from FLG Business Technology


Thanks for taking the time to write this excellent review, Steven. Delighted to hear you find FLG so easy to use and the functionality meets all your requirements.

Read more