FLG Features

FLG

Customer relationship management & workflow automation tool

4.92/5 (36 reviews)

FLG Feature Summary

  • Bulk Actions
  • Calendar/Reminder System
  • Call Management
  • Contact Import/Export
  • Customizable Fields
  • Email Marketing
  • Interaction Tracking
  • Lead Segmentation
  • Marketing Automation Integration
  • Quotes/Proposals
  • Reporting/Analytics
  • Search/Filter
  • Segmentation
  • Source Tracking

Competitor Feature Comparison

API
Activity Dashboard
Activity Tracking
Appointment Management
Audit Trail
Auto-Responders
Automated Sales
Automatic Lead Distribution
Calendar Sync with Google
Call Routing
Call Scripting
Campaign Analysis
Campaign Management
Channel Management
Commission Management
Compliance Management
Conditional Logic
Configurable Workflow
Contact Database
Contact Management
Customer Database
Customizable Reporting
Customizable Templates
Data Import
Data Import/Export
Document Management
Document Storage
Email Integration
Filtered Views
Forms Management
Lead Capture
Lead Distribution
Lead Management
Lead Nurturing
Monitoring
Multi-Channel Communication
Multi-Channel Marketing
Opportunity Management
Performance Metrics
Proposal Generation
Referral Tracking
Reminders
Rules-Based Workflow
Scheduled Reporting
Secure Data Storage
Task Management
Task Tracking
Territory Management
Third Party Integration
Workflow Management
Learn moreCompare App
API
Activity Dashboard
Activity Tracking
Appointment Management
Audit Trail
Auto-Responders
Automated Sales
Automatic Lead Distribution
Calendar Sync with Google
Call Routing
Call Scripting
Campaign Analysis
Campaign Management
Channel Management
Commission Management
Compliance Management
Conditional Logic
Configurable Workflow
Contact Database
Contact Management
Customer Database
Customizable Reporting
Customizable Templates
Data Import
Data Import/Export
Document Management
Document Storage
Email Integration
Filtered Views
Forms Management
Lead Capture
Lead Distribution
Lead Management
Lead Nurturing
Monitoring
Multi-Channel Communication
Multi-Channel Marketing
Opportunity Management
Performance Metrics
Proposal Generation
Referral Tracking
Reminders
Rules-Based Workflow
Scheduled Reporting
Secure Data Storage
Task Management
Task Tracking
Territory Management
Third Party Integration
Workflow Management
Visit WebsiteCompare App
API
Activity Dashboard
Activity Tracking
Appointment Management
Audit Trail
Auto-Responders
Automated Sales
Automatic Lead Distribution
Calendar Sync with Google
Call Routing
Call Scripting
Campaign Analysis
Campaign Management
Channel Management
Commission Management
Compliance Management
Conditional Logic
Configurable Workflow
Contact Database
Contact Management
Customer Database
Customizable Reporting
Customizable Templates
Data Import
Data Import/Export
Document Management
Document Storage
Email Integration
Filtered Views
Forms Management
Lead Capture
Lead Distribution
Lead Management
Lead Nurturing
Monitoring
Multi-Channel Communication
Multi-Channel Marketing
Opportunity Management
Performance Metrics
Proposal Generation
Referral Tracking
Reminders
Rules-Based Workflow
Scheduled Reporting
Secure Data Storage
Task Management
Task Tracking
Territory Management
Third Party Integration
Workflow Management
Visit WebsiteCompare App

FLG Feature Reviews

25 reviewers had the following to say about FLG's features:

Mathew Foulkes

FLG Review

2020-11-09

Saved time, simplified our technical estate and associate management. Improved our customer experieince.

Pros

Great in-system customer communication.

Cons

I would like to see more comprehensive data import/export functionality.

Rating breakdown

Ease of use
Features

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from FLG Business Technology


Hi Mathew,

Thanks for leaving us a review - we really appreciate it. Fantastic to hear you find FLG easy to use and you've received great support from our team.

We always welcome any product feedback and suggestions for improvement in our product feedback area: https://feedback.getflg.com/flg. Please feel free to leave us a comment or vote on other suggestions, as this helps us shape our product roadmap.

Thank you for your business!

Read more
DANIEL ROSS YOUR SPAIN

ESSENTIAL TO OUR BUSINESS

2020-11-02

5 star

Pros

We cannot recommend FLG enough, having tried various CRM systems for the real estate and other companies we have FLG is by far the best and easiest system to use for new starters and existing employees, The integration, lead tracking and management allows us to keep track and in touch with all our clients in the best possible way and the automation of emails and templates speeds up communication, we could not function in the way we do without the system.

Cons

The only added benefit would; be to have a mobile app

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from FLG Business Technology


Hi Daniel,

Thank you very much for this great review! We're over the moon with your comments, and so pleased to hear how FLG helps you do business.

Please keep any suggestions for improvement coming in our product feedback area.

Thanks for your business!

Read more
Kwok Man

Easy to use lead management system with great support team.

2018-01-16

Great front-end lead management and customer contact platform.

Pros

Great platform for front-end lead management and customer contact. A very easy to use interface .

Cons

Although there are other systems that can be integrated with FLG we didn't find anything to suit our very complex business needs. It's a shame as the front-end is great and we have used it for years!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from FLG Business Technology


Thank you Kwok for your review! We're so pleased to hear that you find the platform easy to use and value our customisation options. Thanks for letting us know you're receiving great support - I'll be sure to share your positive feedback with the team.

Lauren Shaw

Read more
Mark Palmer

Great system at a low price

2020-11-02

The system is very easy to use and the guides online are helpful.

Pros

Great claim tracking, easy to use and it is very easy to log calls, documents, etc.

Cons

Additional reporting, better tracking on people placing tasks

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from FLG Business Technology


Hi Mark,

Thank you very much for the review. Pleased to hear you're getting great value from the platform, and please feel free to provide suggestions for improvement in our product feedback area. We work hard to implement priority improvements.

Thank you for your business!

Read more
James Clayton

Been very useful for many years

2020-11-02

Lead management and distribution made easy

Pros

Simple logic for dsitribution and management of leads mean that we have contonuted to use it for years

Cons

We've requested many improvements over the years. None of which have ever been implemented

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from FLG Business Technology


Hi James, thank you for taking the time to review us - its' much appreciated. Glad to hear you find the platform so easy to use, and please keep your suggestions coming in our product feedback area. We welcome all suggestions and work hard to implement priority improvements. Thank you for your business!

Read more
Mark Hall

Sales / lead CRM

2019-10-23

Very good

Pros

you can customise it with relative ease

Cons

The additional fields do not form part on any reports

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from FLG Business Technology


Thanks for leaving us a review Mark - it's much appreciated.

Did you know that additional fields can form part of your reports with Insights, our latest reporting suite? As an XL edition user, you have access to this. It also offers additional functionality such as being able to schedule and share reports. Have you tried it yet?

Let us know if you need any assistance - we're here to support you.

Lauren Shaw, Marketing Manager.

Read more
Chris Imrie

Product feedback

2019-10-10

Flg has served our business requirements consistently for a number of years. As we develop our automation processes we hope the creativity of FLG will provide more solutions for us to use

Pros

Integration with 3rd party applications has been simple most of the time.

Cons

Can’t change multiple templates with one click (I.e. change of address).

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from FLG Business Technology


Thank you for your feedback, Chris - it's much appreciated. Happy to hear that the platform works so well for your business requirements and that you find it simple to use.

I've passed your comments to our product team - please don't hesitate to contact us anytime with more suggestions for improvement.

Lauren Shaw

Read more
Amy Milner

FLG Review Oct 2019

2019-10-10

Pros

Mike and the development team have been great with the release of Appointments - really listening to our feedback and making adjustments thereon.

Cons

And I must admit to not being a fan of the FLG calendar. But, like I said, nothing that is actually a real issue.

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from FLG Business Technology


Thanks for the feedback Amy - we're thrilled to hear you're getting so much value from the platform and our support service, in particular the Appointments feature.

Thank you for your suggestions - I've passed these on to the product team.

Lauren Shaw

Read more
Joanne Clayton

An Excellent, Easy-To-Use, UK-Based CRM System

2020-11-23

The CRM is easy to navigate, has great functionality and at a very reasonable price.

Pros

From simple contact management, to creating templates, through to workflows - everything is so simple to set up.

Cons

When we had FLG before, the email capabilities were limited and we often got told our emails weren't "pretty" - that's the main reason why we left tbh.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from FLG Business Technology


Hi Joanne,

Thank you for your kind review and welcome back to FLG - we're delighted to hear you're pleased with the improvements we've made.

Thank you for your business.

Read more
Callum Watkins

Great Software For Marketing

2020-11-05

It's been our key marketing and reporting tool.

Pros

Much easier than most software's, it's saved me a great deal of time. It's also so flexible and versatile.

Cons

It can be time consuming to add changes to multiple lead groups.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from FLG Business Technology


Hi Callum,

Thanks very much for the great review. We're delighted to hear you find FLG very easy to use and that it's saving you so much time overall.

Thank you for your valued custom.

Read more
Aaron Shovlar

Great service and platform

2020-06-02

Pros

The FLG platform has customization options that allow it to be useful no matter the industry of your business.

Cons

As we have grown we have started to see some limitations although few, the one worth mentioning would be that there are only 50 custom fields in the customer data section.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from FLG Business Technology


Thanks very much for the great review Aaron. On your plan you have access to Journeys which allows you to add as many fields as you like, and you can organise them into sections with tables, add calculations etc. Please get in touch with Support and they'll help you set it up and show you how it works.

Read more
Peter Hart

The Best Keeps Getting Better

2020-06-02

I have witnessed the software evolve during my time as a customer and I have every faith they will continue to make a great system better.

Pros

When a new web lead is received, we notify the user assigned, send the customer a text and a welcome email with a link to an appointment booking calendar in FLG.

Cons

The additional fields are limited to 50, but to be honest there hasn't been many times i have needed more than 50 but it would be nice to have to option.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from FLG Business Technology


Thanks for the fabulous review Peter - we really appreciate it! On your plan you have access to Journeys which allows you to add as many fields as you like, and you can organise them into sections with tables, add calculations etc. Please get in touch with Support and they'll help you set it up and show you how it works.

Read more
Jonathan Mcgee

Good Software

2020-11-02

A very good company to work with. I would highly recommend FLG as a company to work with.

Pros

Lead Management system works very nicely along with the referral section.

Cons

The software is mainly focused on company management rather that lead generation management

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from FLG Business Technology


Many thanks for the review Jonathan - it's much appreciated. Thank you for your business.

Read more
Jonathon Baptie-wood

Great CRM

2019-09-04

Pros

easy to use, great pricing aswell get a real value for money.

Cons

Small things need to be updated to make the use of this easier for a sales person for example notifications of tasks.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from FLG Business Technology


Thanks for the review, Jonathon! It's fantastic to hear you're getting so much value from the FLG platform, and that you're receiving great support from our team.

I hope the updates being worked on will meet your requirements - please feel free to discuss any further suggestions for improvement with us at any time. We really appreciate your feedback!

Lauren Shaw

Read more
Nancy Pedone

Easy Peasy

2019-10-10

Excellent and very cost effective

Pros

It's very easy to make changes as necessary. Reports are super easy to pull.

Cons

Adding a logo to my home page is difficult. Adding a Us phone number is also difficult

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from FLG Business Technology


Thanks for the great feedback, Nancy - we really appreciate it.

I've passed your comments to our product team. Please don't hesitate to contact us with any further suggestions for improvement.

Lauren Shaw

Read more
Tanya Morris

Excellent piece of software

2020-10-07

FLG has allowed our company to streamline our lead management and produce useful management information.

Pros

The software is extremely easy to use.

Cons

This software hasn't given our company any problems.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from FLG Business Technology


Thanks for the review Tanya - we're delighted to hear FLG has helped your company streamline its lead management and that you find it so easy to use.

Read more
Seth East

I love FLG

2019-12-18

I have been using FLG for 6 years and, for lead generation, management & distribution - it's a must.

Pros

FLG allows me to manage the customer journey from 'new lead' to 'converted'.

Cons

It can be a bit confusing, to begin with, but the more you use the software the more intuitive it becomes.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from FLG Business Technology


Hi Seth,

Thank you so much for the great review. We recognise that it takes time to get to know all the different platform features, but we're glad to hear the automated workflows are helping you do business!

Kind regards,
Lauren Shaw - Marketing Manager

Read more
Andrew Ryder

Great System

2020-11-26

The customer service whilst setting the system up is second to none, the staff are easy to contact and have also made outbound calls to ensure the system is up and running effectively.

Pros

Does exactly what it states on the tin. Once you get a grips of how to use the system it is simple and effective.

Cons

Be prepared to spend quite a bit of time at the start setting it up and getting it right for your business.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from FLG Business Technology


Hi Andrew,

Thanks for leaving us a review. Lovely to hear you're pleased with the great service you've received from our team during the onboarding process. We're always here to help whenever you need us.

Thank you for your business.

Read more
Steven Muir

Great Product

2020-06-02

Pros

Easy to pick up great functions and can get an overview of all your data and performance easily and quickly.

Cons

Not had any issues with it at all. Does everything we need it to any support we have been looking for has been there when we needed it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from FLG Business Technology


Thanks for taking the time to write this excellent review, Steven. Delighted to hear you find FLG so easy to use and the functionality meets all your requirements.

Read more
Steve Adams

The best CRM software for my small business after trialing many CRM systems for weeks

2020-06-03

Informs you when someone emails. Set tasks, notes, and be reminded of them.

Pros

Perfect for contacting my clients and councils, that all get stored in date order as and when they come in, at the same place.

Cons

I have all the features my business requires. There are way more than i need.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from FLG Business Technology


Thank you so much for taking the time to write this glowing review Steve. We're delighted to hear FLG is making such a positive contribution to your business.

Read more
Andrew Biggs

Makes Lead Management Effortless

2020-11-02

FLG helps me to get on with my daily duties without having to worry about lead storage and distribution. FLG makes the process fully automated. I have never come across a better product.

Pros

I can rely on FLG to store, manage and distribute my leads very easily without the need to supervise.

Cons

Maybe the admin interface could be a little less confusing but with time I got there.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from FLG Business Technology


Hi Andrew, thanks for the great comments! So pleased to hear FLG's automation features are so useful to you and your business. If you ever need any help, please just pick up the phone and we'd be happy to help. Thank you for your business.

Read more
Chris Jones

This is AMAZING software for keeping track of and managing Clients through a Sales Journey

2019-07-01

The tool is used all day every day by all Office Staff, we extensively use the API to link the software to all other products used across our business.

Pros

- Highly, Highly adaptable to practically any business process no matter how basic of intricate - Very easy to learn and get to grips with - The automation is second to none and highly extendable through the API - Brilliantly supported through the wonderful telephone support team - Always improving, every week there is some new update and its all driven from a Customer perspective

Cons

Nothing, we cannot speak highly enough of the product, the team and the support we have recieved.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from FLG Business Technology


Wow! Chris, thank you so much for the glowing review! We're delighted to hear the platform's automation functionality and integration options work so well for your business, and that you receive excellent support from our team.

Lauren Shaw

Read more
Luke Western

A great all around system

2020-05-26

Excellent service - always at the end of the phone if needed

Pros

I like the was we can tailor workflows to automatically run.

Cons

Using flowxo - I think you need quite a lot of technical experience to get this set up well. If we didn't have the concierge package I would've never figured out the stuff [SENSITIVE CONTENT HIDDEN] did for us.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from FLG Business Technology


Thanks for the fantastic review Luke! We're pleased to hear you're finding our Concierge edition so useful, plus we have our Zapier integration coming soon which will make connecting with other apps a lot easier. Have a great day! Lauren Shaw - Marketing Manager

Read more
Jonathan Ratcliffe

Flexible & Great Value

2019-11-19

Love the support, from good old Lancashire accents, help is very good and they took time to understand what I was doing and provided good advice to get things working as I wanted.

Pros

Once you have understood how the processes work, you can roll out automatic functions very easily, within minutes, allowing one person to automate boring manual processes.

Cons

Looks awful on my iPhone, hard to read on small screens

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from FLG Business Technology


Thanks for the great review Jonathan, fantastic to hear that FLG works so well for your lead generation business and that you received the support and advice you needed to set things up correctly.

Lauren Shaw - Marketing Manager

Read more
Omar Adey

FLG is great for small-medium sized businesses

2020-11-03

Overall, It's been a great experience with all things involved.

Pros

The usability & user interface it offers is really second to none, from the minute you use it, its incredibly intuitive from an administration point of view and user point of view.

Cons

However this only really affects business with extremely custom requirements.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from FLG Business Technology


Hi Omar,

Thank you very much for taking the time to leave us this wonderful review. We really appreciate it.

It's fantastic to hear that FLG has helped you grow your business, and that it's so easy for your new users to get started.

Thank you for your business!

Read more