The employees I've interacted with have all been delightful and friendly. The software is largely reliable.
I have had only wonderful experiences with Form Assembly. Great GREAT Customer service.
This is great tool, especially when you don't know coding and you need to build a form and integrate with salesforce. We have built many forms so far and it works wonderful.
Error messages don't provide enough information at times to figure out what is wrong.
However, if you later want to go back and edit the questions present, or add one, the answers get completely screwed up.
To be specific, there should be a way to customize the error message when the form is filled incorrectly by the user. Right now, the error message the form generates is not user friendly.