FormAssembly Reviews - Pros & Cons, Ratings & more

Jotform

Typeform

SurveyLegend

XM for Strategy & Research

SurveyMonkey

FormAssembly is an easy-to-use, powerful web form and data collection platform. We help organizations get rid of inefficient data collection methods, streamline and connect their data with smart integrations, and reduce reliance on IT and development services.

FormAssembly

Android

Web-based

iPad

iPhone

Salesforce Admin

I have had only wonderful experiences with Form Assembly. Great GREAT Customer service.

Admin

This is great tool, especially when you don't know coding and you need to build a form and integrate with salesforce. We have built many forms so far and it works wonderful.

Program Coordinator

I love that I can create surveys on Form Assembly that make it very easy for the people completing the surveys to fill out. I get all of the information that I need in a clean and organized way.

Digital marketing 

The overall experience has been positive and their cs team is quick to resolve queries. Would recommend form assembly.

Business Systems Manager

Error messages don't provide enough information at times to figure out what is wrong.

Administrative Assistant

Generally I really enjoyed using the software since the user interface is awesome.

However, if you later want to go back and edit the questions present, or add one, the answers get completely screwed up.

Vice President of Operations

Form Assembly is great for building basic forms that integrate seamlessly into Salesforce and are able to take payment.

To be specific, there should be a way to customize the error message when the form is filled incorrectly by the user. Right now, the error message the form generates is not user friendly.

Consultant

After setting up the connection with Salesforce, it was a bit difficult for my client to go in and edit form fields as necessary - they ended up breaking some things.

Google Forms

TrackVia

Youreka

Overall, FA is a highly functional and customizable tool to use in conjunction with Salesforce NPSP. There is a steep learning curve to be able to use all the functionality, but FA has good training and documentation, as well as customer service who help out when we hit a wall. We couldn't do what we do without it. 

FormAssembly for Training Applications and Grantmaking

FormAssembly makes project management much easier and with the available connectors, allows you to manage your participant base seamlessly.

A Great Project Management Tool

We're thrilled you are enjoying FormAssembly, Jacob! 

Looks like you are getting great use out of the Salesforce integration! 

It served its purpose for having form and automating data to go to salesforce

Smooth Salesforce connection

A Great Online Forms Solution For Business 

Good form builder

We use FormAssembly to do everything, from event registration to large-scale annual surveys.

FormAssembly Review

FormAssembly is a great tool to use to design, build, and send surveys to customers.  It is able to connect with CRM software to be sent automatically as well, and the responses are automatically recorded in the CRM.  FormAssembly also has reporting capabilities, which make it useful to see metrics on each question/response, response rate, etc. 

Great survey tool!

Thank you so much for your feedback, Laine!

Overall; it’s great and useful tool to use and highly recommend

Great form tools

Thanks for the review Alan! 
We're thrilled you are enjoying FormAssembly! 

Easy to use and set up. Was up and running within hours. Seamless integration into the CRM saved time and resources on data entry.

Simple form publisher gives non marketing/web design staff the ability to create and publish forms

Mark, thank you so much for this review! Your feedback is incredibly valuable. 

FormAssembly is my go-to tool when I need to create a form that can push data into Salesforce. It offers great flexibility as to how the data gets pushed into salesforce and also allows you to pull data from Salesforce to have it populate the form as someone is filling it out. 

Best form tool for using with Salesforce

Joshua, I really appreciate your honest feedback! Thank you for giving us the chance to serve your business. 

Generally I really enjoyed using the software since the user interface is awesome

A wonderful experience 

Thank you for the great review Asim! Glad you are enjoying FormAssembly, and for customer service, we can certainly assist! Please reach back out at your convenience. 

Wish I had found this sooner! 

Our main issue was connectivity with our Salesforce CRM and Formassembly managed to assist us in data capture and streaming line processes.

Formassembly feedback from a super user

Great for spinning up quick surveys, sign-ups and evaluation forms

Easy to use and quick to set up

Thank you for your feedback! Also, you might be interested to know we're working on a brand-new Workflow feature that's slated to be released this year! https://www.formassembly.com/blog/formassembly-workflow/

Great integration with salesforce, verry poor support, somewhat limited as soon as you are trying to connect to platforms that are not supported out of the box and some of the platform supported have limited support 

Very poor customer service and rather expensive

As a nonprofit we rely extensively on volunteers for several dozen initiatives throughout the year.  Previous to FormAssembly we would use paper-based or email-based registrations which then had to be manually transcribed into our CRM system.  This was a terrible waste of time for users tasked with this.  FormAssembly enabled us to convert all of those forms and processes to the web and the form data is stored in our CRM directly, thus enabling users to focus on higher level tasks.  

Robust and flexible form designer

Thank you for your review! We appreciate you!

Versatile form builder but has a learning curve

Organized data input from external sources.

Gathering important information made easy

A powerful tool to have in your belt.  My team and I use this tool for both internal and external facing forms.  The easy to use form creation interface makes creating forms relatively easy and straight forward.  

Easy to Use Custom Form Builder

Thank you so much for your feedback! We have made several changes to the customization capabilities surrounding the look and feel of forms since you left this review, and I hope you've been able to check those out! 

Great for custom forms

Better since the recent update

Thank you for your feedback! You might be interested in learning about our upcoming Workflow feature if you're interested in improving the flow of your forms! https://www.formassembly.com/blog/formassembly-workflow/

The employees I've interacted with have all been delightful and friendly. The software is largely reliable. I only urge a potential customer to beware if their use case is non-typical.

Assess your needs first

Thank you for your review, Aaron! Your feedback is so helpful. 

Great tool

Hi Shweta! I sincerely appreciate your feedback, and we're grateful for the chance to serve you!

Great simple forms! 

Perfect for Events

Teresa, 

Thank you for the positive review! We're happy FormAssembly has made your event process seamless. We'd love to hear more about your use case, if willing to share, email us at marketing@formassembly.com. 

FormAssembly Reviews (2025)

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