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Freshdesk vs Balto Comparison
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Overview
Freshdesk is a cloud-based, omnichannel customer service software for businesses of all sizes, with solutions that increase...
Balto is a call center software solution that integrates with existing web-based telephony systems, using artificial intelligence...
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Screenshots
Pricing
Starting from
$19.00/mo.month
- Free trial available
- No credit card required
- Free account
- Subscription based
Starting from
/
No info available
/- Free trial available
- No credit card required
- Free account
- Subscription based
User reviews
4.5
5
4
3
2
1
1,315
759
116
20
12
- Value for money
- Ease of use
- Features
- Customer support
97%
would recommend this appPros
It's ease and ability to help me service my customers. I am easily able to look up quick solutions to any questions and more efficient and easily and quickly it makes for me to assist my clients.
Integrations are pretty good with other stuff, we use Jira and it links perfectly. Support responses have always been great, I personally prefer the chat option to get problems solved quickly.
The free Sprout plan has been a great way to get started and we've been able to use it very successfully. One team needed some of the features in Blossom so we upgraded and have been very happy.
Pros
Not enoughreviews yet
Cons
We no longer have to worry about customer emails getting missed because everyone assumed someone else took care of them, or because they got pushed to another page and forgotten.
Probably too early to tell. Generally, in any similar software, my only pain point would be related to downtime, inaccuracy of reporting & core/hardcoded functionalities not working as intended.
We didnt have any negative experience with the software on web platform but mobile app notifications are terrible and it doesn't get delivered instantly.
Cons
Not enoughreviews yet
Key features
- Total features76
- API
- Absence Management
- Access Control
- Activity Dashboard
- Activity Tracking
- Alerts / Escalation
- Archiving & Retention
- Assignment Management
- Automatic Lead Distribution
- Automatic Notifications
- CRM Integration
- Call Monitoring
- Call Recording
- Call Routing
- Call Scripting
- Campaign Management
- Categorization
- Chat
- Chat Transcript
- Collaboration Tools
- Communication Management
- Computer Telephony Integration
- Conferencing
- Conversion Rate Optimization
- Custom Fields
- Custom Forms
- Customer Accounts
- Customer Activity Reporting
- Customer Complaint Tracking
- Customer Experience Management
- Customer Service Analytics
- Customizable Branding
- Customizable Reporting
- Customizable Templates
- Data Import/Export
- Data Visualization
- Email Integration
- Email Notifications
- Email Templates
- Email Tracking
- Employee Management
- Employee Onboarding
- Escalation Management
- Event Triggered Actions
- Feedback Automation
- Feedback Collection
- Feedback Management
- Gamification
- Goal Setting / Tracking
- Help Desk Integration
- IVR / Voice Recognition
- Instant Messaging
- Knowledge Base Management
- Monitoring
- Multi-Channel Communication
- Multi-Channel Management
- Multi-Country
- Multi-Language
- Multi-Location
- Multiple User Accounts
- Online Forums
- Password Management
- Performance Metrics
- Performance Reports
- Prioritizing
- Project Time Tracking
- Real Time Data
- Real Time Monitoring
- Real Time Updates
- Receiving
- Reminders
- Reporting & Statistics
- Request Assignment
- Role Management
- Rules-Based Workflow
- SLA Management
- SSL Security
- Sales Tracking
- Scheduled Reporting
- Search Functionality
- Secure Data Storage
- Self Service Portal
- Single Sign On
- Social Media Integration
- Status Tracking
- Summary Reports
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Tagging
- Third Party Integration
- Time Clock Integration
- Timer
- URL Customization
- Website Integration
- Widgets
- Workflow Management
- Total features33
- API
- Absence Management
- Access Control
- Activity Dashboard
- Activity Tracking
- Alerts / Escalation
- Archiving & Retention
- Assignment Management
- Automatic Lead Distribution
- Automatic Notifications
- CRM Integration
- Call Monitoring
- Call Recording
- Call Routing
- Call Scripting
- Campaign Management
- Categorization
- Chat
- Chat Transcript
- Collaboration Tools
- Communication Management
- Computer Telephony Integration
- Conferencing
- Conversion Rate Optimization
- Custom Fields
- Custom Forms
- Customer Accounts
- Customer Activity Reporting
- Customer Complaint Tracking
- Customer Experience Management
- Customer Service Analytics
- Customizable Branding
- Customizable Reporting
- Customizable Templates
- Data Import/Export
- Data Visualization
- Email Integration
- Email Notifications
- Email Templates
- Email Tracking
- Employee Management
- Employee Onboarding
- Escalation Management
- Event Triggered Actions
- Feedback Automation
- Feedback Collection
- Feedback Management
- Gamification
- Goal Setting / Tracking
- Help Desk Integration
- IVR / Voice Recognition
- Instant Messaging
- Knowledge Base Management
- Monitoring
- Multi-Channel Communication
- Multi-Channel Management
- Multi-Country
- Multi-Language
- Multi-Location
- Multiple User Accounts
- Online Forums
- Password Management
- Performance Metrics
- Performance Reports
- Prioritizing
- Project Time Tracking
- Real Time Data
- Real Time Monitoring
- Real Time Updates
- Receiving
- Reminders
- Reporting & Statistics
- Request Assignment
- Role Management
- Rules-Based Workflow
- SLA Management
- SSL Security
- Sales Tracking
- Scheduled Reporting
- Search Functionality
- Secure Data Storage
- Self Service Portal
- Single Sign On
- Social Media Integration
- Status Tracking
- Summary Reports
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Tagging
- Third Party Integration
- Time Clock Integration
- Timer
- URL Customization
- Website Integration
- Widgets
- Workflow Management
Integrations
- Total integrations302
- Constant Contact
- Gmail
- Google Analytics
- Google Calendar
- HubSpot CRM
- HubSpot Marketing Hub
- Mailchimp
- Microsoft 365
- Microsoft Outlook
- PayPal
- QuickBooks Online Advanced
- Salesforce Sales Cloud
- Slack
- Stripe
- Wordpress
- Xero
- Zapier
- Zendesk
- Total integrations8
- Constant Contact
- Gmail
- Google Analytics
- Google Calendar
- HubSpot CRM
- HubSpot Marketing Hub
- Mailchimp
- Microsoft 365
- Microsoft Outlook
- PayPal
- QuickBooks Online Advanced
- Salesforce Sales Cloud
- Slack
- Stripe
- Wordpress
- Xero
- Zapier
- Zendesk
Security
- Encryption of sensitive data at rest
- HTTPS for all pages (web-based apps)
- Reports/alerts for security breaches
- Multifactor authentication options
- Customer data removed upon service cancellation
- Encryption of sensitive data at rest
- HTTPS for all pages (web-based apps)
- Reports/alerts for security breaches
- Multifactor authentication options
- Customer data removed upon service cancellation
Alternatives
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Freshdesk vs. Balto
See how Freshdesk and Balto stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.
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