Freshdesk vs Cayzu Comparison Chart

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Sebastien Matte

Really good & well designed helpdesk software - I checked almost all of them and chose Freshdesk.


Much more speed and efficiency in our support work flow : Automation, assignements, grouping, tagging, SLA, Monitoring, Canned Responses, Integrated Widget, Email Forwarding, Facebook integration, etc. Looking forward to integrate the telephony also :-)


I looked into ZenDesk, ZohoDesk,, Kayako, Cayzu and others and they were all about the same price however Freshdesk stands out for the ease of use by far.


The time before we became paying Freshdesk customers is the one place where I feel there is a need for more care. Once we are paying clients however the service is really good. Here are my main points for them to work on: 1. Please, we don't want to feel even the slightest pressure to buy into Freshdesk: we are a slow-moving company tech-wise and we needed more time to try all the features without having our trial deleted. The free trial is 21 days. We did receive one full extension and part of another and our assigned agent was as patient as she could about our slow pace; however I had the impression that behind her she maybe was pressured to ' close the sale ' . I felt pressured to go faster than our time budget was allowing to fully explore in depth Freshdesk. 2. That agent was also somewhat slow at first to answer to some questions I had before committing to a paid plan. 3. While I was exploring the whole feature set of Freskdesk I felt that she was not sufficiently able to help me understand why the first paid plan would be better for us than the free plan. I had made a list of features I wanted more info about and even on a live call I would have liked for her to be able to go deeper with me in my understanding of Freshdesk at that time. I felt she was mostly reading the same feature-sheet as me. 4. So we committed to Freshdesk a bit before being fully ready however by then I knew that there were more than enough paid features for us to make the jump.

Rating breakdown

Value for money
Ease of use
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

Source: Capterra
Helpful?   Yes   No
Freshdesk Reviews
Online Customer Support Software & Helpdesk Solution
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Kevin Allan

Finally a helpdesk that works!


We've used Zendesk and Freshdesk, and also trialed a whole heap of other helpdesks but nothing compares to Cayzu.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from Cayzu

Kevin, it's always a pleasure to work with you! Thanks again

Cayzu Reviews
Help desk ticket & customer service software
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