Freshdesk vs Comm100 Live Chat Comparison

Zendesk Suite

Zoho Desk

LiveChat

Salesforce Service Cloud

tawk.to

Conversational Cloud

Decent Helpdesk platform

It has been excellent, Integration of WhatsApp and round the clock availability of the support team

Freshchat User

time management, live chat is easy to resolve the issue

Smart_automationDesk

we needed to provide a help desk fast and freshdesk ticked all the boxes. We tried live chat and that worked well however the mobile app unfortunately does not support live chat yet.

Customer support made easy 

best live chat company application

Overall functionality very good, i would definitely recommend it if your company is facing customer daily & need to reply all the inquiries in a transparent manner

Freshdesk is good i would recommend, just that support is slow

Complete features for our support teamfrom knowledge base, customer portal, social media to reports that are very important to us.And it's all in 1 application, Freshdesk Omnichannel.

Freshdesk is User-Friendly Apps

Freshdesk Review

Customer interaction is smooth

Perfect outline 

Excellent choice for help desk SaaS.

Freshdesk aims at offering concrete customer assistance, which is a suitable way of increasing the engagement levels. 

Full Customer Help Support from Freshdesk

Overall experience has been great. Primarily using Freshdesk now for majority of live-chat and emailing processes.

Review of Freshdesk as a live chat and email servicing tool

I think it’s a great alternative to Salesforce 

Fresher with FreshDesk

Overall expersience of the Freshdesk is out of the box it helps in various CRM and customer support system but it could have been better in the pricing system so that it could be more easily accessible and affordable

Best Cloud Software for Digital Marketing

For me, its a whole new world of running a contact centre - without the need for a PABX, Switch, T-servers, diallers, hard phones, softphone apps, ethernet cables, phone pins, time sheets, etc. 

I can run my team from a browser window with no need for IT support and my agents can do their job from any computer anywhere in the world #mindblown

Awesome product

Freshdesk live chat

Comprehensive and Excellent customer support

Freshdesk

Custom agent roles, Integrate a live chat in my website, interaction with Facebook and Twitter, Service Level Agreements, Export reports in different formats.

Everything is Cloud-hosted. It´s easy to add agents and add users to Self-Service Portal.

Overall I like the app. It’s easy to use and the customers can access their ticket status/ history and leave a review. 

Client Engagement 

Very easy to use!

Our ticketing nightmare has become a thing of the past, we have live chat features that allows our Web users contact us directly. It's really nice.

Ease of deployment

A very good freemium solution

Brand new

Compare Freshdesk and Comm100 Live Chat based on features, pricing, verified reviews, integrations & more. Find out which software is best for your business today.

Zendesk's fully customizable help desk solution makes things easy on your customers, sets your teams up for success, and keeps your business in sync. Reach customers on any channel and equip your agents with a full history of all interactions, including those tracked from 700+ app integrations.

Zoho Desk, Zoho's flagship web-based customer service software, helps businesses of all sizes and types deliver superior customer service without spending a fortune.

Engage with your customers when and where they are. Deliver service across every channel, over any device. Empower your customers with communities. Track key contact center metrics in real-time. And enable every employee to deliver outstanding service at every point of interaction.

Freshdesk is a cloud-based, omnichannel customer service software for businesses of all sizes, with solutions that increase agent productivity and improve customer satisfaction.

Access Controls/Permissions

Activity Dashboard

Activity Tracking

Alerts/Escalation

Alerts/Notifications

Archiving & Retention

Assignment Management

Automated Routing

Automatic Call Distribution

Call Center Management

Call Monitoring

Call Recording

Call Routing

Case Management

Catalog Management

Chat/Messaging

Collaboration Tools

Communication Management

Computer Telephony Integration

Conferencing

Contact Management

Content Creation

Content Management

Customer Communication

Customer Complaint Tracking

Customer Database

Customer Experience Management

Customer History

Customer Segmentation

Customizable Branding

Customizable Fields

Customizable Forms

Customizable Reports

Customizable Templates

Dashboard

Data Import/Export

Decision Support

Discussions/Forums

Drag & Drop

Email Management

Email Templates

Engagement Tracking

Event Triggered Actions

Feedback Management

File Sharing

Forms Management

Full Text Search

Gamification

Inbox Management

Incident Management

Interaction Tracking

Issue Auditing

Issue Management

Issue Tracking

IT Asset Management

Knowledge Base Management

Knowledge Management

Live Chat

Macros/Templated Responses

Mobile Access

Monitoring

Multi-Channel Communication

Multi-Channel Data Collection

Multi-Channel Management

Multi-Language

Multiple User Accounts

Negative Feedback Management

On-Demand Recording

Online Forums

Performance Metrics

Predictive Analytics

Prioritization

Problem Management

Project Management

Queue Management

Real-Time Chat

Real-time Consumer-facing Chat

Real-Time Monitoring

Real-Time Notifications

Real-Time Updates

Recurring Issues

Remote Access/Control

Reporting & Statistics

Reporting/Analytics

Role-Based Permissions

Routing

Rules-Based Workflow

Screen Sharing

Search/Filter

Self Service Portal

Sentiment Analysis

Service Level Agreement (SLA) Management

Session Recording

Single Sign On

Social Media Integration

Social Media Monitoring

SSL Security

Android

Web-based

iPad

iPhone

ICT Support Manager

Freshdesk provides an unrivalled ability to stay on top of client support and issue management. This tool is so far the best in class at supporting our needs in supporting our client base.

Customer Support

It helps me solve customers' inquiry and the best benefit that comes from Freshdesk is it's free. Compared to other paid helpdesks, Freshdesk could still really be worth it.

Overall, Freshdesk is an awesome solution for a tedious task. I recommend it to all my friends in the industry.

Human Resources Generalist

We are extremely happy for the speed and capability that Freshdesk has passed on to our affiliation. It's helping us with guaranteeing fabulous customer support with less pressing factor.

Owner

We had a lot of employees that would leave and come back, and if you archived the user, it was a bit of an odd way to get them back into the platform, it's doable, just awkward.

Quality Analyst

I love support team, they're always there 24-7 replying to my queries and keen on giving alternative solutions. I love the idea of customizing the ticket and adding templates.

Technology Coordinator

We use this daily for our help desk operations to assign, track and deliver service to our stakeholders. The set up was very intuitive and easy and we have been very pleased with this software.

District Network Technician

This is a very easy to use product that will save you time and money long term. The Project management/Tasks feature is amazing.

Client Services Supervisor

Overall FreshDesk is great for our needs. We are a smaller company so menuevering the tickets isn't overwhelming and the website provides helpful tools that save tons of time.

While we haven't utilized other products in the FreshWorks suite, we're very happy with Freshdesk and recommend it wholeheartedly.

Network & IT Systems Manager

Clean look and feel, great UI and customer support was really good. It had AD integration built in which was a plus.

We used it for daily customer service contact and it was great. It was great for assigning.

Technical leader

I recommend it for its ease of use, its performance and its fair price.

Software Engineer

It is user friendly, nice way of organizing emails and helps to automate support tasks by handling customer issues.

Developer

Worse, there is no way to discover this until after you've paid and spent time getting everything set up.

I had to ask for a lot of assistance and spent some time fixing mistakes I have made that could have been easily avoided with a bit more training.

Admin

Easily integrate with our other team apps and to be able to better manage open issues outside of each users email is great.

Proprietario

Recieving bad customer service from the leader in services for customer service.

Freshdesk screenshot: Customer conversations from across channels

Freshdesk screenshot: Automation rules

Freshdesk screenshot: Collaboration from within the ticket

Freshdesk screenshot: Self-service portal

Freshdesk screenshot: Multilingual self-service portal

Freshdesk screenshot: SLA management

Freshdesk screenshot: Team dashboard

Freshdesk screenshot: Omnichannel ticketing

Freelancers

Large Enterprises

Mid Size Business

Non Profit

Public Administrations

Small Business

tawk.to is a cloud-based live chat & messaging solution designed to help businesses of all sizes connect with customers via a mobile application or website. The platform allows users to view chat history, as well as performance analytics, & monitor customer communication via customizable pages.

LivePerson is an industry leader in Conversational AI and enterprise-grade chatbots that increase sales and improve customer care at scale on all the world’s most popular messaging channels.

LiveChat is an all-in-one customer service platform that helps businesses provide seamless customer service and boost their sales. It’s known for its simple, intuitive design, and ease of use. It integrates with 200+ services and is used by over 37,000 customers in 150 countries.

Comm100 Live Chat powers real-time, personalized customer engagements when visitors need it most. Over 6,500 companies use Comm100 to provide the world’s most personalized live chat experience.

Comm100 Live Chat

Freshdesk vs Comm100 Live Chat Comparison

Freshdesk

Comm100 Live Chat

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives