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Freshdesk vs Salesflare Comparison

Overview

Freshdesk is a cloud-based, omnichannel customer service software for businesses of all sizes, with solutions that increase...

Salesflare is an intelligent CRM for small and medium sized B2B businesses, who want to sell more with less work. Unlike...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$19/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$29/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

1,319

760

116

20

12

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

5

4

3

2

1

88

27

3

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

It's ease and ability to help me service my customers. I am easily able to look up quick solutions to any questions and more efficient and easily and quickly it makes for me to assist my clients.
Integrations are pretty good with other stuff, we use Jira and it links perfectly. Support responses have always been great, I personally prefer the chat option to get problems solved quickly.
The free Sprout plan has been a great way to get started and we've been able to use it very successfully. One team needed some of the features in Blossom so we upgraded and have been very happy.

Pros

I very like salesflare because its simplicity also they have great user interface and great user experience, have many functionality that CRM must have, also have strong and solid support.
It is easy to use, easy to customize, and accomplishes EXACTLY what I need it to. I like that it is a CRM that specializes in Sales, because if you don’t have sales you don’t have a business.
The gmail integration works great for me as I can see when I get an incoming email from one of my deals. If there is great communication back and forth between a contact it labels them as HOT for you.

Cons

We no longer have to worry about customer emails getting missed because everyone assumed someone else took care of them, or because they got pushed to another page and forgotten.
Probably too early to tell. Generally, in any similar software, my only pain point would be related to downtime, inaccuracy of reporting & core/hardcoded functionalities not working as intended.
We didnt have any negative experience with the software on web platform but mobile app notifications are terrible and it doesn't get delivered instantly.

Cons

Salesflare does suffer from a lack of compatibility with other sales based software. For example, we use Leadworx for our outbound lead generation.
When a program does all that Salesflare does it is hard to complain.
Can be a bit confusing when contacts have more than one business.
  • Vendor responds to reviews
  • Last review3 days ago
  • Vendor responds to reviews
  • Last review5 months ago

Key features

  • Total features76
  • API
  • Absence Management
  • Access Control
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Appointment Management
  • Archiving & Retention
  • Assignment Management
  • Automated Sales
  • Automatic Lead Distribution
  • Automatic Notifications
  • Bulk Send
  • CRM Integration
  • Calendar Management
  • Calendar Sync with Google
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Call Tracking
  • Campaign Analysis
  • Campaign Management
  • Categorization
  • Chat
  • Click Tracking
  • Collaboration Tools
  • Communication Management
  • Conferencing
  • Configurable Workflow
  • Contact Database
  • Contact History
  • Contact Management
  • Custom Fields
  • Custom Forms
  • Customer Accounts
  • Customer Activity Reporting
  • Customer Complaint Tracking
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customizable Branding
  • Customizable Reporting
  • Customizable Templates
  • Dashboard Creation
  • Data Connectors
  • Data Import/Export
  • Data Synchronization
  • Document Management
  • Document Storage
  • Drag & Drop Interface
  • Drip Marketing
  • Email Address Extraction
  • Email Distribution
  • Email Integration
  • Email Marketing Management
  • Email Notifications
  • Email Response Control
  • Email Templates
  • Email Tracking
  • Employee Management
  • Engagement Analytics
  • Escalation Management
  • Event Tracking
  • Event Triggered Actions
  • Feedback Collection
  • Feedback Management
  • File Management
  • Follow-up Scheduling
  • Forecasting
  • Gamification
  • Goal Setting / Tracking
  • Help Desk Integration
  • History Tracking
  • IVR / Voice Recognition
  • Inbox Management
  • Instant Messaging
  • Lead Assignment
  • Lead Distribution
  • Lead Generation
  • Lead Management
  • Lead Nurturing
  • Lead Scoring
  • Mail Merge
  • Meeting Management
  • Microsoft Outlook Integration
  • Mobile Alerts
  • Mobile Integration
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Country
  • Multi-Language
  • Multi-Location
  • Multiple User Accounts
  • Online Forums
  • Opportunity Management
  • Performance Reports
  • Pipeline Management
  • Pipeline Reports
  • Prioritizing
  • Project Time Tracking
  • Project Tracking
  • Prospecting Tools
  • QuickBooks Integration
  • Quota Management
  • Real Time Analytics
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real Time Updates
  • Recurring Billing
  • Referral Tracking
  • Reminders
  • Reporting & Statistics
  • Request Assignment
  • Revenue Management
  • Rich Text Editor
  • Role Management
  • Role-Based Permissions
  • Rules-Based Workflow
  • SLA Management
  • SSL Security
  • Sales Analytics
  • Sales Forecasting
  • Sales Integration
  • Sales Reporting
  • Sales Tracking
  • Scheduled Reporting
  • Search Functionality
  • Self Service Portal
  • Single Sign On
  • Social Media Integration
  • Status Tracking
  • Subscription Management
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Task Scheduling
  • Template Management
  • Third Party Integration
  • Time Clock Integration
  • Timeline Management
  • Timer
  • To-Do List
  • URL Customization
  • Unsubscribe Database
  • User Management
  • Video Conferencing
  • Visitor Tracking
  • Website Integration
  • Widgets
  • Workflow Management
  • Total features111
  • API
  • Absence Management
  • Access Control
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Appointment Management
  • Archiving & Retention
  • Assignment Management
  • Automated Sales
  • Automatic Lead Distribution
  • Automatic Notifications
  • Bulk Send
  • CRM Integration
  • Calendar Management
  • Calendar Sync with Google
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Call Tracking
  • Campaign Analysis
  • Campaign Management
  • Categorization
  • Chat
  • Click Tracking
  • Collaboration Tools
  • Communication Management
  • Conferencing
  • Configurable Workflow
  • Contact Database
  • Contact History
  • Contact Management
  • Custom Fields
  • Custom Forms
  • Customer Accounts
  • Customer Activity Reporting
  • Customer Complaint Tracking
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customizable Branding
  • Customizable Reporting
  • Customizable Templates
  • Dashboard Creation
  • Data Connectors
  • Data Import/Export
  • Data Synchronization
  • Document Management
  • Document Storage
  • Drag & Drop Interface
  • Drip Marketing
  • Email Address Extraction
  • Email Distribution
  • Email Integration
  • Email Marketing Management
  • Email Notifications
  • Email Response Control
  • Email Templates
  • Email Tracking
  • Employee Management
  • Engagement Analytics
  • Escalation Management
  • Event Tracking
  • Event Triggered Actions
  • Feedback Collection
  • Feedback Management
  • File Management
  • Follow-up Scheduling
  • Forecasting
  • Gamification
  • Goal Setting / Tracking
  • Help Desk Integration
  • History Tracking
  • IVR / Voice Recognition
  • Inbox Management
  • Instant Messaging
  • Lead Assignment
  • Lead Distribution
  • Lead Generation
  • Lead Management
  • Lead Nurturing
  • Lead Scoring
  • Mail Merge
  • Meeting Management
  • Microsoft Outlook Integration
  • Mobile Alerts
  • Mobile Integration
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Country
  • Multi-Language
  • Multi-Location
  • Multiple User Accounts
  • Online Forums
  • Opportunity Management
  • Performance Reports
  • Pipeline Management
  • Pipeline Reports
  • Prioritizing
  • Project Time Tracking
  • Project Tracking
  • Prospecting Tools
  • QuickBooks Integration
  • Quota Management
  • Real Time Analytics
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real Time Updates
  • Recurring Billing
  • Referral Tracking
  • Reminders
  • Reporting & Statistics
  • Request Assignment
  • Revenue Management
  • Rich Text Editor
  • Role Management
  • Role-Based Permissions
  • Rules-Based Workflow
  • SLA Management
  • SSL Security
  • Sales Analytics
  • Sales Forecasting
  • Sales Integration
  • Sales Reporting
  • Sales Tracking
  • Scheduled Reporting
  • Search Functionality
  • Self Service Portal
  • Single Sign On
  • Social Media Integration
  • Status Tracking
  • Subscription Management
  • Summary Reports