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Freshdesk vs Ticket Tailor Comparison

Overview

Category Leaders

Freshdesk is a cloud-based, omnichannel customer service software for businesses of all sizes, with solutions that increase...

Category Leaders

Sell tickets online with Ticket Tailor - an event ticketing platform famous for low fees, a simple to use and feature rich...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$19/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$0.26/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

1,333

763

120

20

13

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

5

4

3

2

1

316

47

3

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

It's ease and ability to help me service my customers. I am easily able to look up quick solutions to any questions and more efficient and easily and quickly it makes for me to assist my clients.
Integrations are pretty good with other stuff, we use Jira and it links perfectly. Support responses have always been great, I personally prefer the chat option to get problems solved quickly.
The free Sprout plan has been a great way to get started and we've been able to use it very successfully. One team needed some of the features in Blossom so we upgraded and have been very happy.

Pros

You do not have to pay for what you don't use. All our administrators appreciate its ease of use, the ticket users appreciate that it is mobile friendly.
Very easy to set up ticketing for events and has excellent and responsive customer service. Good value for not for profit charity and parent staff association.
The ease of use and the wide variety of options, the customer service, and the value. Also, the ability to put the service “on-hold” when not using it is amazing.

Cons

We no longer have to worry about customer emails getting missed because everyone assumed someone else took care of them, or because they got pushed to another page and forgotten.
Probably too early to tell. Generally, in any similar software, my only pain point would be related to downtime, inaccuracy of reporting & core/hardcoded functionalities not working as intended.
We didnt have any negative experience with the software on web platform but mobile app notifications are terrible and it doesn't get delivered instantly.

Cons

Cancelling events - sadly we had to cancel some events due to Covid and this was a manual process of finding and cancelling each ticket then refunding in PayPal.
Many of my attendees pay by check. The only flaw in the platform is the inability to invoice folks for check payments.
The odd time something didn't work, i.e. mandatory gathering of information on the order form. Even though there was a little red star, unclicking it didn't work for a while.
  • Vendor responds to reviews
  • Last review5 days ago
  • Vendor responds to reviews
  • Last review13 days ago

Key features

  • Total features126
  • ACH Payment Processing
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Appointment Management
  • Archiving & Retention
  • Assignment Management
  • Attendee Management
  • Attendee Segmentation
  • Attendee Tracking
  • Automated Routing
  • Automatic Lead Distribution
  • Barcode / Ticket Scanning
  • Barcode Recognition
  • CRM
  • Call Center Management
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Case Management
  • Cataloging/Categorization
  • Categorization/Grouping
  • Chat/Messaging
  • Client Management
  • Collaboration Tools
  • Communication Management
  • Community Management
  • Complaint Management
  • Concessions Management
  • Conferences/Conventions
  • Conferencing
  • Confirmation/Reminders
  • Contact Database
  • Contact Management
  • Content Creation
  • Content Management
  • Credit Card Processing
  • Customer Activity Tracking
  • Customer Complaint Tracking
  • Customer Data Management
  • Customer Database
  • Customer Experience Management
  • Customer Segmentation
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Questions
  • Customizable Reports
  • Customizable Templates
  • Customization
  • Dashboard
  • Data Import/Export
  • Data Synchronization
  • Decision Support
  • Discount Management
  • Discussions / Forums
  • Dispatch Management
  • Electronic Payments
  • Electronic Signature
  • Email Alerts
  • Email Management
  • Email Marketing
  • Email Templates
  • Email Tracking
  • Employee Management
  • Event Calendar
  • Event Logs
  • Event Management
  • Event Registration
  • Event Scheduling
  • Event Ticketing
  • Event Tracking
  • Event Triggered Actions
  • Exhibit/Vendor Management
  • Feedback Management
  • File Sharing
  • Forms Management
  • Full Text Search
  • Gamification
  • Group Registration
  • Guest List Management
  • Guest List Search
  • IT Asset Management
  • IVR / Voice Recognition
  • Interaction Tracking
  • Issue Auditing
  • Issue Management
  • Issue Tracking
  • Kiosk Ticketing
  • Knowledge Base Management
  • Knowledge Management
  • Labeling
  • Leave Tracking
  • Live Chat
  • Macros/Templated Responses
  • Mobile Access
  • Mobile Ticketing
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Multi-Country
  • Multi-Event
  • Multi-Language
  • Multi-Location
  • Multiple User Accounts
  • Negative Feedback Management
  • Network Monitoring
  • Online Forums
  • Online Payments
  • Online Registration
  • Online Ticketing
  • Onsite Registration
  • Onsite Ticketing
  • Order Management
  • Payment Processing
  • Performance Metrics
  • Point of Sale (POS)
  • Predictive Analytics
  • Print-at-Home
  • Prioritization
  • Project Management
  • Project Planning/Scheduling
  • Project Time Tracking
  • Promotions Management
  • QR Codes
  • Queue Management
  • Real Time Data
  • Real Time Monitoring
  • Real-Time Chat
  • Real-time Updates
  • Recurring Issues
  • Refund Management
  • Registration Management
  • Reminders
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Reporting/Project Tracking
  • Request Assignment
  • Reserved Seating
  • Role-Based Permissions
  • Routing
  • Rules-Based Workflow
  • SSL Security
  • Sales Management
  • Sales Reports
  • Scheduled / Automated Reports
  • Scheduling
  • Screen Sharing
  • Search/Filter
  • Season Tickets
  • Seating Map
  • Self Check-in/Check-out
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Session Recording
  • Single Sign On
  • Social Media Integration
  • Social Media Monitoring
  • Social Promotion
  • Status Tracking
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Text Editing
  • Third Party Integrations
  • Ticket Reservations
  • Ticketing
  • Timer
  • URL Customization
  • Vendor Management
  • Virtual Assistant
  • Wait List Management
  • Web Forms
  • Website Integration
  • Website Management
  • Weddings/Parties
  • Widgets
  • Work Order Management
  • Workflow Configuration
  • Workflow Management
  • eCommerce Management
  • Total features90
  • ACH Payment Processing
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Appointment Management
  • Archiving & Retention
  • Assignment Management
  • Attendee Management
  • Attendee Segmentation
  • Attendee Tracking
  • Automated Routing
  • Automatic Lead Distribution
  • Barcode / Ticket Scanning
  • Barcode Recognition
  • CRM
  • Call Center Management
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Case Management
  • Cataloging/Categorization
  • Categorization/Grouping
  • Chat/Messaging
  • Client Management
  • Collaboration Tools
  • Communication Management
  • Community Management
  • Complaint Management
  • Concessions Management
  • Conferences/Conventions
  • Conferencing
  • Confirmation/Reminders
  • Contact Database
  • Contact Management
  • Content Creation
  • Content Management
  • Credit Card Processing
  • Customer Activity Tracking
  • Customer Complaint Tracking
  • Customer Data Management
  • Customer Database
  • Customer Experience Management
  • Customer Segmentation
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Questions
  • Customizable Reports
  • Customizable Templates
  • Customization
  • Dashboard
  • Data Import/Export
  • Data Synchronization
  • Decision Support
  • Discount Management
  • Discussions / Forums
  • Dispatch Management
  • Electronic Payments
  • Electronic Signature
  • Email Alerts
  • Email Management
  • Email Marketing
  • Email Templates
  • Email Tracking
  • Employee Management
  • Event Calendar
  • Event Logs
  • Event Management
  • Event Registration
  • Event Scheduling
  • Event Ticketing
  • Event Tracking
  • Event Triggered Actions
  • Exhibit/Vendor Management
  • Feedback Management
  • File Sharing
  • Forms Management
  • Full Text Search
  • Gamification
  • Group Registration
  • Guest List Management
  • Guest List Search
  • IT Asset Management
  • IVR / Voice Recognition
  • Interaction Tracking
  • Issue Auditing
  • Issue Management
  • Issue Tracking
  • Kiosk Ticketing
  • Knowledge Base Management
  • Knowledge Management
  • Labeling
  • Leave Tracking
  • Live Chat
  • Macros/Templated Responses
  • Mobile Access
  • Mobile Ticketing
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Multi-Country
  • Multi-Event
  • Multi-Language
  • Multi-Location
  • Multiple User Accounts
  • Negative Feedback Management
  • Network Monitoring
  • Online Forums
  • Online Payments
  • Online Registration
  • Online Ticketing
  • Onsite Registration
  • Onsite Ticketing
  • Order Management
  • Payment Processing
  • Performance Metrics
  • Point of Sale (POS)
  • Predictive Analytics
  • Print-at-Home
  • Prioritization
  • Project Management
  • Project Planning/Scheduling
  • Project Time Tracking
  • Promotions Management
  • QR Codes
  • Queue Management
  • Real Time Data
  • Real Time Monitoring
  • Real-Time Chat
  • Real-time Updates
  • Recurring Issues
  • Refund Management
  • Registration Management
  • Reminders
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Reporting/Project Tracking
  • Request Assignment
  • Reserved Seating
  • Role-Based Permissions
  • Routing
  • Rules-Based Workflow
  • SSL Security
  • Sales Management
  • Sales Reports
  • Scheduled / Automated Reports
  • Scheduling
  • Screen Sharing
  • Search/Filter
  • Season Tickets
  • Seating Map
  • Self Check-in/Check-out
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Session Recording
  • Single Sign On
  • Social Media Integration
  • Social Media Monitoring
  • Social Promotion
  • Status Tracking
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Text Editing
  • Third Party Integrations
  • Ticket Reservations
  • Ticketing
  • Timer
  • URL Customization
  • Vendor Management
  • Virtual Assistant
  • Wait List Management
  • Web Forms
  • Website Integration
  • Website Management
  • Weddings/Parties
  • Widgets
  • Work Order Management
  • Workflow Configuration
  • Workflow Management
  • eCommerce Management

Integrations

  • Total integrations323
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk
  • Total integrations17
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Freshdesk vs. Ticket Tailor

See how Freshdesk and Ticket Tailor stack up against each other by comparing features, pricing, ratings, integrations, security & more.

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10+ YEARS RECOMMENDING SOFTWARE

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