Freshdesk Reviews

Freshdesk Reviews

Freshdesk

Online Customer Support Software & Helpdesk Solution

4.32/5 (173 reviews)
68,332     18,315

jai vignesh

Verified Reviewer

Not bad

08/02/2015

Having all the options and access but its not user friendly when compared to other applications.

Source: GetApp
5 of 6 people found this review helpful
Helpful?   Yes   No

Response from Freshdesk Inc.


Hi there,

I'm sorry you had a bad experience. Can we get on a call to understand how we can make things better for you?

I'll have some one from my team get in touch.

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Christopher Bal

26/04/2013

Not a fan. When is the last time you used an email client that doesn't refresh itself? And it is not very helpful that every time somebody replies to a ticket, it creates a new ticket. Very messy.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend

0/10
Source: Software Advice
Helpful?   Yes   No
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Joshua Sexton

Verified Reviewer

08/09/2016

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Likelihood to recommend

3/10
Source: GetApp
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