Freshdesk Reviews

Freshdesk Reviews

Freshdesk

Online Customer Support Software & Helpdesk Solution

4.34/5 (153 reviews)
67,547     17,842

Vivek Khandelwal

Verified Reviewer

Love It

19/05/2016

We love freshdesk. It simple, easy to use and more importantly covers everything that you can ever think of when it comes to Client support and issue resolution

Pros

Great pricing structure Amazing Customer Support Onboarding is simple

Cons

Would have been amazing if it had an CRM inbuilt

Rating breakdown

Value for money
Ease of use
Customer support

Time used: Less than 6 months

Source: GetApp
3 of 3 people found this review helpful
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Benjamin Seeman

Verified Reviewer

Sign up feature is not working

14/08/2014

I'm going to give it 4 stars because I couldn't give it 1 or 2. The sign up feature hasn't been working correctly since I bought it. This is huge. I also submitted a ticket for them to fix it. Their usual response is they will look into it and they close the ticket out.

Pros

Layout and app feature

Cons

Sign up feature for end users is flacky at best.

Source: GetApp
5 of 6 people found this review helpful
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karim

great helpdesk at a great price

09/04/2013

great helpdesk app, easy to use, full of features

Pros

good pricing, easy to use, a lot of features

Cons

freshdesk is quite slow to load and the search bar works in a really weird way

Source: GetApp
4 of 5 people found this review helpful
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Arockia Mary

A Fresh Experience for Donor Care

04/11/2012

Awesome Software, Provides good facilities to track all queries from Donors originating from multiple sources. Report features are good, but improvement is definitely to be considered. Easily accesible through computer and other mobile devices.

Source: GetApp
2 of 2 people found this review helpful
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Najira Gunaratne

Medical Wizard

16/10/2012

Great software for the price it comes at, would like more reports available even on the lower plans. Easy to use and the interface makes it possible for even non-IT people to get in and use the system, very clean cut and easy to navigate. Gripe is that ticket duplication can occur, though this is not too big a deal.

Source: GetApp
3 of 3 people found this review helpful
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Tony McManus PMP®

Verified Reviewer

29/10/2016

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Likelihood to recommend

8/10
Source: GetApp
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Daniel Alvar

Verified Reviewer

08/10/2016

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Likelihood to recommend

5/10
Source: GetApp
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Anonymous
(Computer Software company, 11-50 employees)
Verified Reviewer

30/08/2016

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Likelihood to recommend

9/10
Source: GetApp
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Wes Long

Verified Reviewer

04/02/2016

Rating breakdown

Value for money
Ease of use
Customer support

Time used: Less than 6 months

Source: GetApp
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30/10/2015

Rating breakdown

Ease of use

Time used: Less than 6 months

Source: GetApp
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Jijo Jose

Verified Reviewer

21/10/2015

Rating breakdown

Value for money
Ease of use
Customer support

Time used: 6-12 months

Source: GetApp
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Luis Forman

Verified Reviewer

02/10/2015

Rating breakdown

Value for money
Ease of use
Customer support

Time used: Less than 6 months

Source: GetApp
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Matias Nogueira

Verified Reviewer

27/07/2015

Rating breakdown

Value for money
Ease of use
Customer support

Time used: Less than 6 months

Source: GetApp
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