Freshdesk Tutorial & Demo Videos

Freshdesk Reviews

Freshdesk

Online Customer Support Software & Helpdesk Solution

4.34/5 (153 reviews)
67,586     17,853

Freshdesk Channel

Working at Freshdesk
10th of October, 2014 11:22

Setting up support email
27th of January, 2015 10:22

Why QuizUp Loves Freshdesk
17th of April, 2014 12:21

Setting up forwarding rules on Office365
5th of February, 2015 13:31

Freshdesk Timeline
13th of October, 2011 19:48

What is Freshdesk?
16th of June, 2014 15:18

Setting up Feedback widget
17th of March, 2015 14:10

Becoming a Freshdesk Reseller
2nd of September, 2015 14:39

Freshdesk's Integrated Live Chat
16th of March, 2015 09:27

Freshdesk Overview - Part 2
22nd of September, 2014 13:29

Freshdesk Overview - Part 1
6th of August, 2014 07:46

Why Nebu Loves Freshdesk™
30th of November, 2015 05:15

Going from Chaos to Control with Freshdesk
23rd of December, 2014 11:46

Freshdesk Automations Webinar
12th of June, 2013 05:58

Freshdesk™ Intro
19th of December, 2014 13:02

Customizing your ticket form
5th of February, 2015 06:43

SurveyMonkey integration with Freshdesk
27th of October, 2014 09:27

Why Bridgestone Loves Freshdesk™
23rd of December, 2015 11:14

Why Honest Brew Loves Freshdesk
14th of May, 2014 11:49

Becoming a Freshdesk Reseller: Cirruseo
16th of October, 2015 06:17

Why ParkCloud Loves Freshdesk
13th of May, 2015 12:34

Why Eurobase loves Freshdesk™
8th of December, 2015 12:13

Freshdesk gets a fresh office
17th of February, 2011 11:01

Why BizTalk360 Loves Freshdesk
17th of April, 2015 15:55

Setting up SLA Policies
14th of September, 2015 16:00

Présentation de Freshdesk (French)
18th of November, 2014 06:03

Freshdesk's Best Practices Webinar
17th of June, 2013 09:59

Automations in Freshdesk - Dispatch'r
12th of January, 2016 12:37

Automations in Freshdesk - Supervisor
30th of December, 2015 12:37

Freshdesk Arcade Webinar
13th of June, 2013 06:33

Zendesk customer migrates to Freshdesk
2nd of February, 2013 11:41

Wat is Freshdesk (Dutch)
9th of October, 2014 12:52

Webinars

Freshdesk's Best Practices Webinar
24th of March, 2014 11:06

Freshdesk Arcade Webinar
24th of March, 2014 11:06

Freshdesk Automations Webinar
24th of March, 2014 11:07

Customer Testimonials

Why BizTalk360 Loves Freshdesk
26th of June, 2015 09:57

Why QuizUp Loves Freshdesk
29th of June, 2015 06:50

Why Honest Brew Loves Freshdesk
26th of June, 2015 09:59

Why ParkCloud Loves Freshdesk
26th of June, 2015 09:57

Why Nebu Loves Freshdesk™
30th of November, 2015 05:16

Why Eurobase loves Freshdesk™
8th of December, 2015 12:13

Product Tutorials

Setting up support email
22nd of January, 2015 11:59

Setting up forwarding rules on Office365
5th of February, 2015 13:31

Customizing your ticket form
5th of February, 2015 06:43

Freshdesk's Integrated Live Chat
16th of March, 2015 09:27

Setting up Feedback widget
17th of March, 2015 14:10

Setting up SLA Policies
14th of September, 2015 15:58

Automations in Freshdesk - Observer
30th of December, 2015 12:32

Automations in Freshdesk - Supervisor
30th of December, 2015 12:37

Automations in Freshdesk - Dispatch'r
12th of January, 2016 12:37

What is Freshdesk?

Freshdesk offers a way for businesses to organize, prioritize and sort client requests without expanding their work force. Though a smart ticketing system and the ability to set custom business rules, customer experiences can be tailored to match each client. Freshdesk also provides your clients with the ability to help themselves, by automatically creating a company knowledge-base based on archived emails, conversations and ticket resolutions. The knowledgebase can be designed to reflect your company´s branding.

Freshdesk offers a number of customization tools. Upon signing into Freshdesk, you will be given a unique URL to reflect your company name. Alternatively, you can set up Freshdesk to point to your preferred domain. The Freshdesk help desk solution also includes a customizable dashboard that gives users a summary of all tickets and recent activities. Freshdesk is multilingual offering customer support tools in 18 languages, including popular languages such as Spanish, French, Italian, German, Portugese and Polish. Multi-time zones are also supported.

Freshdesk offers a host of tools for sorting and prioritizing help requests in a more efficient manner. The help desk software augments two-way communication between your customer services reps and their clients, providing a more user-friendly experience to both staff and customers. Freshdesk helps small to mid-sized companies build a fully-functional help and support desk through their highly customizable, cloud-based software.

This help desk and customer support application is adaptable, allowing a business to customize their Freshdesk sites with company logos and other elements specific to their business, as well as to define their business rules and processes. The software's core functionality is centered around its ticketing system which sorts through customer help requests, distributing ticket numbers to each client and routing them to the correct agent, whilst assuring them that am agent will be with them promptly.

You can support your customers through multiple mediums using Freshdesk, inclusing phone, email, your website and social media such as Twitter and Facebook. Freskdesk also offers your customers a self-service portal through which they can find solutions to common issues, get access to articles and company documents, and view shared tips left by other users.