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Online helpdesk system and customer service software
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Freshdesk is a SaaS-based customer support software that offers everything businesses need to deliver great customer service including omnichannel capabilities, automated ticket routing, in-depth reporting, self-service options, SLA management, and much more.
Typical customers
Platforms supported
Support options
Training options
Value for money
4.4
/5
3.2K
Starting from
15
/user
Per month
Value for money contenders
Functionality
4.3
/5
3.2K
Total features
115
17 categories
Functionality contenders
Overall Rating
4.5
/5
3.2K
Positive reviews
1.9K
1.1K
156
29
16
Overall rating contenders
Freshdesk has the following pricing plans:
Starting from: $15.00/month
Pricing model: Free, Subscription
Free Trial: Available | (No Credit Card required)
Q. Who are the typical users of Freshdesk?
Freshdesk has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business
Q. What languages does Freshdesk support?
Freshdesk supports the following languages:
Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Italian, Japanese, Korean, Norwegian (Bokmal), Polish, Portuguese, Russian, Spanish, Swedish, Thai, Turkish, Ukrainian
Q. Does Freshdesk support mobile devices?
Freshdesk supports the following devices:
Android, iPad, iPhone
Q. Does Freshdesk offer an API?
Yes, Freshdesk has an API available for use.
Q. What other apps does Freshdesk integrate with?
Freshdesk integrates with the following applications:
Salesforce Service Cloud, Capsule, HubSpot Marketing Hub, Constant Contact, GitHub, Talkdesk, Adobe Commerce, LogMeIn Rescue, WooCommerce, Google Analytics 360, Aircall, Dropbox Business, Zoho CRM, Insightly, Jira, Campaign Monitor by Marigold, FullContact, BILLIVING, Transifex, FluentStream, Time Doctor, Zapier, Pivotal Tracker, iorad, QuickBooks Online Advanced, Five9, RingCentral Contact Center, Gmail, Solve CRM, Segment, Klipfolio, OneDrive, Google Workspace, ilos, Google Drive, Box, Pipedrive, FreshBooks, Zoom, Freshsales, Userlike, Pipeline CRM, iContact, Microsoft Teams, OneSky, WordPress, WorkflowMax, Twitter/X, Woopra, Ameyo, Salesforce Sales Cloud, CS-Cart Store Builder, OneLogin, SugarCRM, Harvest, Slack, Google Contacts, Nimble, Pipeliner CRM, CustomerGauge, Meta for Business, Olark, Batchbook, Highrise, SurveyMonkey, Keap, Hubstaff, Google Calendar, Easy Insight, Mailchimp, Localize, Hootsuite, elevio, Xero, ChargeDesk, ProProfs Knowledge Base, BigCommerce, Shopify
Q. What level of support does Freshdesk offer?
Freshdesk offers the following support options:
Email/Help Desk, FAQs/Forum, Phone Support, 24/7 (Live rep), Knowledge Base, Chat