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Freshworks CRM vs BeatRoute Comparison

Overview

A complete CRM for high-velocity sales teams with integrated phone and email, user behavior tracking and lead scoring

BeatRoute is an easy-to-use CRM SFA platform designed for distributed field forces of CPG & BFSI enterprises. Used by Sales...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$29.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$6.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

348

107

17

4

7

  • Value for money
  • Ease of use
  • Features
  • Customer support
96%
would recommend this app

4.0

(20)

5

4

3

2

1

3

14

3

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

With freshsales the user will know more tools to evaluate potential customers. Freshsales has an excellent communication, which we highly recommend to handle sales opportunities.
Freshsales has been a great tool to gain visibility into my lead flow and deal pipeline. The software is easy to learn, has excellent deal visibility and a great reports module.
We have amazing customer service and FreshSales helps us do so. The notes, the deals, the appointments we can set, is all helpful tools to keep our business on track.

Pros

As admin, I’m very happy with rep as he always helps me out if we need further customization.
Only need to some improvement as per requirement. Overall is it is good for use.
Customer support is great. Great functionality of features.

Cons

The opt-out option for mail receivers automatcally renders that client as unqualified and will not be disturbed by mistake anymore.
Worst still, I have to follow up on the ticket since the support never proactively tells you the status of your ticket. Never opt for Freshsales! what a rip off and time waste.
I got someone to pay for a year and they only pay me for a month at a time. I was told because they could cancel but the subscription is nonrefundable.

Cons

At times I get complaint from the field users that the APP is not responding, which is not being stabilised and we receive fewer complaints.
When sale person use id and passwords then show error invalid username & password. Some time facing problem problem at the time of sync.
Service level is very poor in Beatroute, Helpdesk is not ready to give support properly and escalates to company admin itself considering the charges per month per user.
  • Vendor responds to reviews
  • Last review17 days ago
  • Vendor responds to reviews
  • Last reviewa year ago

Key features

  • Total features70
  • API
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Appointment Management
  • Audit Trail
  • Auditing
  • Authentication
  • Automated Sales
  • Automatic Notifications
  • Behavior Tracking
  • CRM Integration
  • Calendar Management
  • Calendar Sync with Google
  • Call Recording
  • Campaign Management
  • Campaign Planning
  • Campaign Segmentation
  • Channel Management
  • Chat
  • Collaboration Tools
  • Configurable Workflow
  • Contact Database
  • Contact Management
  • Content Management
  • Cost Estimating
  • Custom Fields
  • Custom Forms
  • Customer Database
  • Customer Segmentation
  • Customizable Reporting
  • Customizable Templates
  • Data Import
  • Data Import/Export
  • Data Synchronization
  • Data Visualization
  • Delivery Tracking
  • Drag & Drop Interface
  • Duplicate Detection
  • Email Distribution
  • Email Integration
  • Email Marketing Management
  • Email Templates
  • Email Tracking
  • Event Calendar
  • Event Logs
  • Feedback Collection
  • Feedback Management
  • Filtered Views
  • Follow-up Scheduling
  • Forecasting
  • GPS
  • Geographic Maps
  • History Tracking
  • Inbox Management
  • Lead Assignment
  • Lead Capture
  • Lead Distribution
  • Lead Management
  • Lead Scoring
  • Loyalty Program
  • Meeting Management
  • Mobile Alerts
  • Mobile Integration
  • Multi-Channel Communication
  • Multi-Currency
  • Multimedia Support
  • Opportunity Management
  • Order Entry
  • Order Management
  • Order Processing
  • Performance Metrics
  • Permission Management
  • Pipeline Management
  • Pipeline Reports
  • Project Notes
  • Project Tracking
  • Promotions Management
  • Real Time Notifications
  • Reminders
  • Reporting & Statistics
  • Resource Management
  • Role-Based Permissions
  • Route Management
  • Route Optimization
  • Sales Analytics
  • Sales Forecasting
  • Sales Reporting
  • Sales Tracking
  • Search Functionality
  • Status Tracking
  • Stock Management
  • Summary Reports
  • Surveys & Feedback
  • Territory Management
  • Third Party Integration
  • Visual Analytics
  • Web Forms
  • Website Integration
  • Workflow Management
  • Total features41
  • API
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Appointment Management
  • Audit Trail
  • Auditing
  • Authentication
  • Automated Sales
  • Automatic Notifications
  • Behavior Tracking
  • CRM Integration
  • Calendar Management
  • Calendar Sync with Google
  • Call Recording
  • Campaign Management
  • Campaign Planning
  • Campaign Segmentation
  • Channel Management
  • Chat
  • Collaboration Tools
  • Configurable Workflow
  • Contact Database
  • Contact Management
  • Content Management
  • Cost Estimating
  • Custom Fields
  • Custom Forms
  • Customer Database
  • Customer Segmentation
  • Customizable Reporting
  • Customizable Templates
  • Data Import
  • Data Import/Export
  • Data Synchronization
  • Data Visualization
  • Delivery Tracking
  • Drag & Drop Interface
  • Duplicate Detection
  • Email Distribution
  • Email Integration
  • Email Marketing Management
  • Email Templates
  • Email Tracking
  • Event Calendar
  • Event Logs
  • Feedback Collection
  • Feedback Management
  • Filtered Views
  • Follow-up Scheduling
  • Forecasting
  • GPS
  • Geographic Maps
  • History Tracking
  • Inbox Management
  • Lead Assignment
  • Lead Capture
  • Lead Distribution
  • Lead Management
  • Lead Scoring
  • Loyalty Program
  • Meeting Management
  • Mobile Alerts
  • Mobile Integration
  • Multi-Channel Communication
  • Multi-Currency
  • Multimedia Support
  • Opportunity Management
  • Order Entry
  • Order Management
  • Order Processing
  • Performance Metrics
  • Permission Management
  • Pipeline Management
  • Pipeline Reports
  • Project Notes
  • Project Tracking
  • Promotions Management
  • Real Time Notifications
  • Reminders
  • Reporting & Statistics
  • Resource Management
  • Role-Based Permissions
  • Route Management
  • Route Optimization
  • Sales Analytics
  • Sales Forecasting
  • Sales Reporting
  • Sales Tracking
  • Search Functionality
  • Status Tracking
  • Stock Management
  • Summary Reports
  • Surveys & Feedback
  • Territory Management
  • Third Party Integration
  • Visual Analytics
  • Web Forms
  • Website Integration
  • Workflow Management

Integrations

  • Total integrations69
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk
  • Total integrations4
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Freshworks CRM vs. BeatRoute

See how Freshworks CRM and BeatRoute stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.

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