Learn why GetApp is free

Freshworks CRM vs DealCloud Comparison

Overview

A complete CRM for high-velocity sales teams with integrated phone and email, user behavior tracking and lead scoring

DealCloud is a deal, relationship, and firm management software that helps businesses manage processes related to fundraising,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$29.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

348

107

17

4

7

  • Value for money
  • Ease of use
  • Features
  • Customer support
96%
would recommend this app

4.5

(19)

5

4

3

2

1

14

2

2

1

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
94%
would recommend this app

Pros

With freshsales the user will know more tools to evaluate potential customers. Freshsales has an excellent communication, which we highly recommend to handle sales opportunities.
Freshsales has been a great tool to gain visibility into my lead flow and deal pipeline. The software is easy to learn, has excellent deal visibility and a great reports module.
We have amazing customer service and FreshSales helps us do so. The notes, the deals, the appointments we can set, is all helpful tools to keep our business on track.

Pros

DealCloud has been an amazing addition to our company and we are so happy with our choice.
The implementation process was completed on time and on budget, and the customer service to date has been outstanding.
The ability to filter our information and statistics from our growing pipeline is also great, as it got quite complex with our last CRM.

Cons

The opt-out option for mail receivers automatcally renders that client as unqualified and will not be disturbed by mistake anymore.
Worst still, I have to follow up on the ticket since the support never proactively tells you the status of your ticket. Never opt for Freshsales! what a rip off and time waste.
I got someone to pay for a year and they only pay me for a month at a time. I was told because they could cancel but the subscription is nonrefundable.

Cons

It's appalling that changes they were supposed to make in implementation are just passed off as your fault and problem.
The implementation has been poor and completely missed the mark.
Add in missing features like no preheader functionality, and it just makes me miss what I had before.
  • Vendor responds to reviews
  • Last review13 days ago
  • Vendor responds to reviews
  • Last review6 months ago

Key features

  • Total features70
  • API
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Appointment Management
  • Asset Management
  • Automated Sales
  • Automatic Notifications
  • Balance Sheet
  • Behavior Tracking
  • CRM Integration
  • Calendar Management
  • Calendar Sync with Google
  • Call Recording
  • Campaign Management
  • Campaign Planning
  • Cash Management
  • Categorization
  • Chat
  • Collaboration Tools
  • Configurable Workflow
  • Consolidation / Roll-Up
  • Contact Database
  • Contact Management
  • Custom Fields
  • Custom Forms
  • Custom Landing Pages
  • Customer Database
  • Customizable Categories
  • Customizable Reporting
  • Customizable Templates
  • Data Import
  • Data Import/Export
  • Data Visualization
  • Document Management
  • Drag & Drop Interface
  • Duplicate Detection
  • Email Distribution
  • Email Integration
  • Email Invitations & Reminders
  • Email Marketing Management
  • Email Notifications
  • Email Templates
  • Email Tracking
  • Event Calendar
  • Event Logs
  • Filtered Views
  • Follow-up Scheduling
  • Forecasting
  • History Tracking
  • Inbox Management
  • Landing Page Templates
  • Lead Assignment
  • Lead Capture
  • Lead Distribution
  • Lead Management
  • Lead Nurturing
  • Lead Scoring
  • Mobile Integration
  • Multi-Channel Communication
  • Multi-Company
  • Multi-Currency
  • Opportunity Management
  • Performance Management
  • Performance Metrics
  • Permission Management
  • Pipeline Management
  • Pipeline Reports
  • Project Budgeting
  • Project Management
  • Project Notes
  • Project Tracking
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Reminders
  • Reporting & Statistics
  • Role-Based Permissions
  • Sales Analytics
  • Sales Forecasting
  • Sales Reporting
  • Sales Tracking
  • Search Functionality
  • Status Tracking
  • Strategic Planning
  • Summary Reports
  • Supplier Management
  • Supplier Qualification
  • Task Management
  • Territory Management
  • Third Party Integration
  • Visual Analytics
  • Web Forms
  • Website Integration
  • Workflow Management
  • Total features44
  • API
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Appointment Management
  • Asset Management
  • Automated Sales
  • Automatic Notifications
  • Balance Sheet
  • Behavior Tracking
  • CRM Integration
  • Calendar Management
  • Calendar Sync with Google
  • Call Recording
  • Campaign Management
  • Campaign Planning
  • Cash Management
  • Categorization
  • Chat
  • Collaboration Tools
  • Configurable Workflow
  • Consolidation / Roll-Up
  • Contact Database
  • Contact Management
  • Custom Fields
  • Custom Forms
  • Custom Landing Pages
  • Customer Database
  • Customizable Categories
  • Customizable Reporting
  • Customizable Templates
  • Data Import
  • Data Import/Export
  • Data Visualization
  • Document Management
  • Drag & Drop Interface
  • Duplicate Detection
  • Email Distribution
  • Email Integration
  • Email Invitations & Reminders
  • Email Marketing Management
  • Email Notifications
  • Email Templates
  • Email Tracking
  • Event Calendar
  • Event Logs
  • Filtered Views
  • Follow-up Scheduling
  • Forecasting
  • History Tracking
  • Inbox Management
  • Landing Page Templates
  • Lead Assignment
  • Lead Capture
  • Lead Distribution
  • Lead Management
  • Lead Nurturing
  • Lead Scoring
  • Mobile Integration
  • Multi-Channel Communication
  • Multi-Company
  • Multi-Currency
  • Opportunity Management
  • Performance Management
  • Performance Metrics
  • Permission Management
  • Pipeline Management
  • Pipeline Reports
  • Project Budgeting
  • Project Management
  • Project Notes
  • Project Tracking
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Reminders
  • Reporting & Statistics
  • Role-Based Permissions
  • Sales Analytics
  • Sales Forecasting
  • Sales Reporting
  • Sales Tracking
  • Search Functionality
  • Status Tracking
  • Strategic Planning
  • Summary Reports
  • Supplier Management
  • Supplier Qualification
  • Task Management
  • Territory Management
  • Third Party Integration
  • Visual Analytics
  • Web Forms
  • Website Integration
  • Workflow Management

Integrations

  • Total integrations69
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk
  • Total integrations4
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Freshworks CRM vs. DealCloud

See how Freshworks CRM and DealCloud stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.

Select your country

© 2010-2020 GetApp. All Rights Reserved.
GetApp® is a registered trademark of Nubera eBusiness S.L. Nubera eBusiness uses its own and third-party cookies. By using the website you are accepting the use of these cookies. To get more information about our cookies click here.