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Freshworks CRM vs Mi9 CRM Comparison

Overview

A complete CRM for high-velocity sales teams with integrated phone and email, user behavior tracking and lead scoring

Mi9 CRM is an integrated customer experience & relationship management solution with real-time omni-channel customer data,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$29.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

347

107

17

4

6

  • Value for money
  • Ease of use
  • Features
  • Customer support
96%
would recommend this app

4.7

(21)

5

4

3

2

1

19

0

1

0

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

We have been using Freshales for over an year now and our experience has been quite superb. I really appreciate their thoughtful updates on regular intervals.
Easy set up, intuitive interface, good gmail integration, decent price. I once called them for help on a saturday and someone answered and was very helpful.
Freshsales' biggest attractions are ease of use and cloud access. This facilitates the control of the business in progress and its closure, giving us better competitiveness in the market.

Pros

We have been using the UpShot Commerce platform since the late 1990's and are thrilled with their robust offering.
Upshot Commerce gives us great care year after year. We are seeing some great improvement since launching the responsive design.
We enjoy the upshot commerce platform. The platform is easily customized, reliable, secure, and the back office is a dream come true.

Cons

The opt-out option for mail receivers automatcally renders that client as unqualified and will not be disturbed by mistake anymore.
Worst still, I have to follow up on the ticket since the support never proactively tells you the status of your ticket. Never opt for Freshsales! what a rip off and time waste.
I got someone to pay for a year and they only pay me for a month at a time. I was told because they could cancel but the subscription is nonrefundable.

Cons

It cost me hundreds of thousands of dollars in lost business, lost customers, and time and money spent trying to get things to work.
If faking it and using duck tape is in your wheelhouse then maybe this will work for you. It took us a year to get out.
The software isn't flashy as some other products, which I think gets mistaken for being out dated or not as intuitive.
  • Vendor responds to reviews
  • Last review8 days ago
  • Vendor responds to reviews
  • Last review2 years ago

Key features

  • Total features70
  • API
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Appointment Management
  • Automated Sales
  • Automatic Notifications
  • Behavior Tracking
  • CRM Integration
  • Calendar Management
  • Calendar Sync with Google
  • Call Recording
  • Campaign Planning
  • Categorization
  • Chat
  • Client Management
  • Collaboration Tools
  • Communication Management
  • Configurable Workflow
  • Contact Database
  • Contact Management
  • Custom Fields
  • Custom Forms
  • Customer Database
  • Customer Experience Management
  • Customer Segmentation
  • Customizable Reporting
  • Customizable Templates
  • Data Import
  • Data Import/Export
  • Data Visualization
  • Drag & Drop Interface
  • Duplicate Detection
  • Email Distribution
  • Email Integration
  • Email Marketing Management
  • Email Templates
  • Email Tracking
  • Event Calendar
  • Event Logs
  • Filtered Views
  • Follow-up Scheduling
  • Forecasting
  • History Tracking
  • Inbox Management
  • Lead Assignment
  • Lead Capture
  • Lead Distribution
  • Lead Management
  • Lead Nurturing
  • Lead Scoring
  • Loyalty Program
  • Mobile Integration
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Currency
  • Opportunity Management
  • POS
  • Permission Management
  • Pipeline Management
  • Pipeline Reports
  • Planning Tools
  • Project Notes
  • Project Tracking
  • Promotions Management
  • Real Time Data
  • Real Time Notifications
  • Real Time Updates
  • Reminders
  • Reporting & Statistics
  • Role-Based Permissions
  • Sales Analytics
  • Sales Forecasting
  • Sales Reporting
  • Sales Tracking
  • Search Functionality
  • Status Tracking
  • Summary Reports
  • Third Party Integration
  • Visual Analytics
  • Web Forms
  • Website Integration
  • Workflow Management
  • Total features18
  • API
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Appointment Management
  • Automated Sales
  • Automatic Notifications
  • Behavior Tracking
  • CRM Integration
  • Calendar Management
  • Calendar Sync with Google
  • Call Recording
  • Campaign Planning
  • Categorization
  • Chat
  • Client Management
  • Collaboration Tools
  • Communication Management
  • Configurable Workflow
  • Contact Database
  • Contact Management
  • Custom Fields
  • Custom Forms
  • Customer Database
  • Customer Experience Management
  • Customer Segmentation
  • Customizable Reporting
  • Customizable Templates
  • Data Import
  • Data Import/Export
  • Data Visualization
  • Drag & Drop Interface
  • Duplicate Detection
  • Email Distribution
  • Email Integration
  • Email Marketing Management
  • Email Templates
  • Email Tracking
  • Event Calendar
  • Event Logs
  • Filtered Views
  • Follow-up Scheduling
  • Forecasting
  • History Tracking
  • Inbox Management
  • Lead Assignment
  • Lead Capture
  • Lead Distribution
  • Lead Management
  • Lead Nurturing
  • Lead Scoring
  • Loyalty Program
  • Mobile Integration
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Currency
  • Opportunity Management
  • POS
  • Permission Management
  • Pipeline Management
  • Pipeline Reports
  • Planning Tools
  • Project Notes
  • Project Tracking
  • Promotions Management
  • Real Time Data
  • Real Time Notifications
  • Real Time Updates
  • Reminders
  • Reporting & Statistics
  • Role-Based Permissions
  • Sales Analytics
  • Sales Forecasting
  • Sales Reporting
  • Sales Tracking
  • Search Functionality
  • Status Tracking
  • Summary Reports
  • Third Party Integration
  • Visual Analytics
  • Web Forms
  • Website Integration
  • Workflow Management

Integrations

  • Total integrations68
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk
  • Total integrationsN/A
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Freshworks CRM vs. Mi9 CRM

See how Freshworks CRM and Mi9 CRM stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.

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