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Travis S.
Electrical/Electronic Manufacturing, 501-1,000 employees
Used daily for 1-2 years
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Slow to start but now there is no looking back. In this day of age it's all about tracking and setting up your future business for success. After a few years the system builds out pretty much every contact with every company that we will ever need besides new companies.
It's basically an easier, more functional, cheaper Salesforce. The nice thing about the Freshworks stuff is it all can be tied together. So your freshcaller can be push a case to Freshdesk or Freshsales.
I think the one thing about software and especially this type of software is that it's always frightening for other uses to get acquainted with it. I wish it had a nice little intro for our new sales people when they get started for the first time.
Leonardo M.
Legal Services, 11-50 employees
Used daily for 1-2 years
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It was east to get it up and running, team was able to work on its own within a week
Support was lacking when system was not performing - lagging.