Front Desk Pricing, Features, Reviews & Comparison of Alternatives

Front Desk Reviews

Front Desk

Client management software for fitness & arts instruction

4.05/5 (62 reviews)
10,135     1,551

We believe that business owners should focus on their clients instead getting bogged down in administrative tasks. That's why we created Front Desk.

With easy scheduling, client management, and payment processing, Front Desk -- custom branded to fit your business' look and feel -- makes it easy for you to manage your fitness or fine arts instruction business from any smartphone, tablet, or desktop computer. That way, you can focus your energy on growing your business and doing what you love.

Track sales, revenue, and retention rates with real-time reporting and analytics.

Track attendance counts, sign clients into class, update or confirm the class roster, and automate class waitlists.

Easily manage staff payroll, accounting for variable rates, tips, bonuses, and commissions.

Use client profiles to quickly view and update history, photos, notes, schedules, and payments, all available on a mobile-friendly platform. Text or email notifications let clients know if there are issues with their account, so you can address them before they become a bigger - and expensive - issue.

Accept payments and sell memberships on the go, and get less complex, less expensive, and transparent merchant processing with no hidden fees. Securely send, sign, and store digital client contracts and waivers through integration with DocuSign.

Brand and automate your email campaigns through integrations with MailChimp and Emma.
www.frontdeskhq.com

Front Desk Reviews (62)

Latest reviews

 I love Front Desk!

I spent months reading online reviews about scheduling softwares and I trialed dozens of them. Front Desk is the only software with huge flexibility, incredible customer support, and a Point of Sale system built in. There are many softwares that look enticing at the beginning, but once you get ...

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Reviewed 5 days ago by Jordan Maynard

 

 Great software for a small business

I've been with Front Desk for well over a year and I've been VERY happy with the software and most of all the customer service and support. Very pleased with how responsive they are and how quickly enhancements and upgrades have been made.

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Reviewed 21st of February by Julie Colangelo

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Front Desk Screenshots (5)

Front Desk screenshotFront Desk screenshotFront Desk screenshot: Clients can sign in to classes with a QR code on their phone. Front Desk screenshot: Front Desk's mobile-friendly platform allows you to manage your business on any device. Front Desk screenshot

Security and privacy

Encryption

No
Encryption of sensitive data at rest
Yes
HTTPS for all pages

Access control

No
Multi-factor authentication options

Data policy

Yes
Data backup in multiple locations/GEO regions
This will ask you to sign in with LinkedIn

Specifications

Intended Users
Freelancers, Large Enterprises, Mid Size Business, Non Profits, Public Administrations, Small Business
Devices Supported
iPhone-iPad, iPhone, iPad, Mac, Windows, Web-based, Mobile Web App
Supported Countries
Australia, Canada, Europe, Germany, Latin America, United Kingdom, United States
Supported Languages
Chinese (Simplified), Dutch, English
Support Options
FAQs, Knowledge Base, Online Support

Front Desk Pricing

Starting from: $129.00/month
Pricing model: Subscription
Free Trial: Available (No Credit Card required)

Front Desk offers pricing that fits your business at a flat rate with no surprises. Depending on your business needs, Front Desk offers a Business or a Pro plan, ranging from $129/month to $179/month. Enterprise plans are also available — ask our sales team for custom pricing.

All plans include guided setup and training with a dedicated onboarding specialist, help migrating your data, a staff app and client kiosk app, a customer success manager, and access to our top-rated customer care team.

Competitors Pricing

FlexBooker

Starting from: $49.00/month
Pricing model: Subscription
Free Trial: Available (No Credit Card required)

Hotelogix

Starting from: $2.99/month
Pricing model: Subscription
Free Trial: Available (No Credit Card required)

TotalCoaching

Starting from: $49.00/month
Pricing model: Subscription
Free Trial: Available (No Credit Card required)

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Key Features of Front Desk

  • Scheduling
  • Manage attendance
  • Automated billing and payments
  • Payment processing
  • Billing, schedule, and contract alerts and notifications
  • Client profiles and history
  • Real-time reporting and analytics
  • Native mobile iOS apps
  • Simple pricing for businesses of all sizes
  • Digital documents
  • Integrated email marketing
  • Staff and clients can access on any device
  • Branded, client-facing experience
  • Staff scheduling and payroll
  • Client communications and updates
  • Create and manage payrates and perform payroll

Benefits

Schedule classes, workshops, and appointments with clients anywhere, anytime
Access and update client profiles — schedule, history, photos, notes — all on your mobile device.

Set alerts for billing issues you can address them before they get expensive.

Sign clients into sessions, update the roster, and verify participant counts.

Auto-enrollment and waitlists make scheduling easier for clients and increase retention.

Smart reporting offers clear, relevant, actionable data that helps you measure the health of your business.

99.9% platform uptime means business is always open.

A dedicated onboarding specialist guides you through software setup.

Front Desk’s top-rated customer care team quickly addresses any issues.

Alternatives to Front Desk

GetApp Analysis

Why did you first start your business? The answer probably has more to do with a passion for your skill or trade, if you’re like most entrepreneurs, and less to do with mundane tasks like client scheduling and collecting payments. Front Desk is a cloud-based solution that simplifies business management so you don’t have to get stuck in a mess of administrative tasks.

Built for personal services businesses, Front Desk gives you a way to manage your company from any smartphone, tablet, or desktop. The mobile platform delivers streamlined appointment scheduling, client management, attendance tracking, billing, and payment processing.

What is Front Desk?

Front Desk is a mobile client management solution built for personal services businesses and franchises. The web-based platform lets you register clients for appointments and classes, accept payments, and manage your schedule, your clients, and your staff from any device. At the same time, Front Desk provides your clients with ways to see their own schedules, enroll in classes, manage their accounts, and make payments from any device.

By using Front Desk to manage day-to-day business tasks—like signing clients in to classes, collecting monthly payments, and electronically signing waivers—you can free up time to focus on your clients and your passion. This is especially true for businesses with multiple locations. Because Front Desk operates in the cloud, it can be deployed as a management solution at any number of business locations and even for businesses without a fixed location.

Main Features

Scheduling Client Appointments

Front Desk offers tools for scheduling classes, workshops, and private appointments online. Not only can clients book these services through the web-based platform, but they can also change their own reservations and make payments, as well.

Before clients can begin scheduling classes at your business, you need to enter those classes into Front Desk’s scheduling management system, including the name of the instructor, the time when the class is scheduled to take place, and the cost for each class. Clients who have purchased packages or plans can then make appointments through the integrated cloud-based system.

Managing Client Relationships

Client profiles give staff members a snapshot of each customer relationship. In most cases, client profiles include basic contact information, along with birth dates, profile photos, payment methods, and sign-in codes. You can also track and store liability waivers and release forms within their client profile modules.

The next time a client signs up for services at your business, create a new client profile to begin the relationship. In addition to adding profile photos, which help staff put a face to the name when checking clients into classes, you can also add public and private notes for staff to review.

Tracking Class Attendance

Attendance tracking features enable staff to check clients into classes, update class rosters, and confirm class counts before training begins. Taking attendance in a class or course is important for the business because it ensures clients are paying you what you’ve earned.

As clients arrive for courses each day, they’re also able to check themselves in on your iPad app. Once the client arrives and the course has begun, Front Desk will deduct the visit from the client’s pass or plan. If a client hasn’t checked himself in for a course, the instructor can check the client in manually while taking attendance.

Accepting Payments

Front Desk’s automated billing and payment features let your business securely accept payments with credit cards, direct deposit, and Paypal. Clients can purchase plans and passes, or pay for classes individually, depending on your business’s settings.

To process payments in Front Desk, you need to create a merchant account. Front Desk encourages business users to process transactions through its partners, TransNational Bankcard and Gravity Payments. When your credit card processing has been activated, you can save your clients’ credit card information in Front Desk and avoid having to re-enter the information for each subsequent purchase.

Handling Staff Scheduling

Front Desk takes the information users have entered with regard to staff schedules and class lists and uses it to manage payroll. This feature is especially useful for businesses that pay staff based on the number of students enrolled in their courses.

After creating an appointment or a course in Front Desk, choose the staff member who will provide the service. Business owners and managers can change the availability of staff members at any time. Staff members have the option to edit their own availability as well.

Integrations

Front Desk integrates with other cloud-based business apps, including DocuSign, MailChimp, and Emma. By integrating Front Desk business management tools with these third-party applications, businesses can also reduce paperwork and automate email marketing.

Front Desk provides users with a free DocuSign account. You can use the eSignature app to securely send, sign, and store electronic documents—like waivers and other liability forms—in the cloud.

Pricing

Pricing for Front Desk starts at $75 or 1% up to $10,000 in revenue per month and $2 per $1,000 over $10,000. Merchant processing fees for US-based businesses are a flat 2.4%. So if you sell $100 in services you’ll see $97.60 deposited in your bank account regardless of the type of credit cards used by your clients.

Bottom Line

  • Handles essential business management tasks

  • Optimized for personal services businesses

  • Manages scheduling, billing, and payment processing

  • Pricing scales with your business as you grow

  • Mobile-friendly

Videos

Who is Front Desk For?

Front Desk was developed for personal services businesses, from sole proprietors to franchises. The most common Front Desk clients include gyms, yoga studios, music and dance studios, personal franchise services, and kids’ activity organizations (like sports camps and tutoring). Within these industries, Front Desk can be used by any size business, including box and affiliate gyms with multiple locations and mountain guides without any location.

Although business owners and managers will get the most use out of Front Desk, the platform can also be used by staff members and clients. For example, a yoga studio’s staff can use the platform to check clients into classes and confirm class counts. Meanwhile, clients themselves can use the platform to schedule their own appointments, update billing information, and purchases plans or class passes online.

Read the full GetApp Analysis