I spent months reading online reviews about scheduling softwares and I trialed dozens of them. Front Desk is the only software with huge flexibility, incredible customer support, and a Point of Sale system built in. There are many softwares that look enticing at the beginning, but once you get ...Read the full review
I've been with Front Desk for well over a year and I've been VERY happy with the software and most of all the customer service and support. Very pleased with how responsive they are and how quickly enhancements and upgrades have been made.Read the full review
Front Desk offers pricing that fits your business at a flat rate with no surprises. Depending on your business needs, Front Desk offers a Business or a Pro plan, ranging from $129/month to $179/month. Enterprise plans are also available — ask our sales team for custom pricing.
All plans include guided setup and training with a dedicated onboarding specialist, help migrating your data, a staff app and client kiosk app, a customer success manager, and access to our top-rated customer care team.
Why did you first start your business? The answer probably has more to do with a passion for your skill or trade, if you’re like most entrepreneurs, and less to do with mundane tasks like client scheduling and collecting payments. Front Desk is a cloud-based solution that simplifies business management so you don’t have to get stuck in a mess of administrative tasks.
Built for personal services businesses, Front Desk gives you a way to manage your company from any smartphone, tablet, or desktop. The mobile platform delivers streamlined appointment scheduling, client management, attendance tracking, billing, and payment processing.
Front Desk is a mobile client management solution built for personal services businesses and franchises. The web-based platform lets you register clients for appointments and classes, accept payments, and manage your schedule, your clients, and your staff from any device. At the same time, Front Desk provides your clients with ways to see their own schedules, enroll in classes, manage their accounts, and make payments from any device.
By using Front Desk to manage day-to-day business tasks—like signing clients in to classes, collecting monthly payments, and electronically signing waivers—you can free up time to focus on your clients and your passion. This is especially true for businesses with multiple locations. Because Front Desk operates in the cloud, it can be deployed as a management solution at any number of business locations and even for businesses without a fixed location.
Front Desk offers tools for scheduling classes, workshops, and private appointments online. Not only can clients book these services through the web-based platform, but they can also change their own reservations and make payments, as well.
Before clients can begin scheduling classes at your business, you need to enter those classes into Front Desk’s scheduling management system, including the name of the instructor, the time when the class is scheduled to take place, and the cost for each class. Clients who have purchased packages or plans can then make appointments through the integrated cloud-based system.
Client profiles give staff members a snapshot of each customer relationship. In most cases, client profiles include basic contact information, along with birth dates, profile photos, payment methods, and sign-in codes. You can also track and store liability waivers and release forms within their client profile modules.
The next time a client signs up for services at your business, create a new client profile to begin the relationship. In addition to adding profile photos, which help staff put a face to the name when checking clients into classes, you can also add public and private notes for staff to review.
Attendance tracking features enable staff to check clients into classes, update class rosters, and confirm class counts before training begins. Taking attendance in a class or course is important for the business because it ensures clients are paying you what you’ve earned.
As clients arrive for courses each day, they’re also able to check themselves in on your iPad app. Once the client arrives and the course has begun, Front Desk will deduct the visit from the client’s pass or plan. If a client hasn’t checked himself in for a course, the instructor can check the client in manually while taking attendance.
Front Desk’s automated billing and payment features let your business securely accept payments with credit cards, direct deposit, and Paypal. Clients can purchase plans and passes, or pay for classes individually, depending on your business’s settings.
To process payments in Front Desk, you need to create a merchant account. Front Desk encourages business users to process transactions through its partners, TransNational Bankcard and Gravity Payments. When your credit card processing has been activated, you can save your clients’ credit card information in Front Desk and avoid having to re-enter the information for each subsequent purchase.
Front Desk takes the information users have entered with regard to staff schedules and class lists and uses it to manage payroll. This feature is especially useful for businesses that pay staff based on the number of students enrolled in their courses.
After creating an appointment or a course in Front Desk, choose the staff member who will provide the service. Business owners and managers can change the availability of staff members at any time. Staff members have the option to edit their own availability as well.
Front Desk integrates with other cloud-based business apps, including DocuSign, MailChimp, and Emma. By integrating Front Desk business management tools with these third-party applications, businesses can also reduce paperwork and automate email marketing.
Front Desk provides users with a free DocuSign account. You can use the eSignature app to securely send, sign, and store electronic documents—like waivers and other liability forms—in the cloud.
Pricing for Front Desk starts at $75 or 1% up to $10,000 in revenue per month and $2 per $1,000 over $10,000. Merchant processing fees for US-based businesses are a flat 2.4%. So if you sell $100 in services you’ll see $97.60 deposited in your bank account regardless of the type of credit cards used by your clients.
Handles essential business management tasks
Optimized for personal services businesses
Manages scheduling, billing, and payment processing
Pricing scales with your business as you grow
Front Desk was developed for personal services businesses, from sole proprietors to franchises. The most common Front Desk clients include gyms, yoga studios, music and dance studios, personal franchise services, and kids’ activity organizations (like sports camps and tutoring). Within these industries, Front Desk can be used by any size business, including box and affiliate gyms with multiple locations and mountain guides without any location.
Although business owners and managers will get the most use out of Front Desk, the platform can also be used by staff members and clients. For example, a yoga studio’s staff can use the platform to check clients into classes and confirm class counts. Meanwhile, clients themselves can use the platform to schedule their own appointments, update billing information, and purchases plans or class passes online.Read the full GetApp Analysis