Front Desk Pricing, Features, Reviews & Comparison of Alternatives

Front Desk Reviews

Front Desk

Client management software for fitness & arts instruction

4.05/5 (62 reviews)
10,134     1,544

We believe that business owners should focus on their clients instead getting bogged down in administrative tasks. That's why we created Front Desk.

With easy scheduling, client management, and payment processing, Front Desk -- custom branded to fit your business' look and feel -- makes it easy for you to manage your fitness or fine arts instruction business from any smartphone, tablet, or desktop computer. That way, you can focus your energy on growing your business and doing what you love.

Track sales, revenue, and retention rates with real-time reporting and analytics.

Track attendance counts, sign clients into class, update or confirm the class roster, and automate class waitlists.

Easily manage staff payroll, accounting for variable rates, tips, bonuses, and commissions.

Use client profiles to quickly view and update history, photos, notes, schedules, and payments, all available on a mobile-friendly platform. Text or email notifications let clients know if there are issues with their account, so you can address them before they become a bigger - and expensive - issue.

Accept payments and sell memberships on the go, and get less complex, less expensive, and transparent merchant processing with no hidden fees. Securely send, sign, and store digital client contracts and waivers through integration with DocuSign.

Brand and automate your email campaigns through integrations with MailChimp and Emma.
www.frontdeskhq.com

Front Desk Reviews (62)

Latest reviews

 I love Front Desk!  
Vendor responded

I spent months reading online reviews about scheduling softwares and I trialed dozens of them. Front Desk is the only software with huge flexibility, incredible customer support, and a Point of Sale system built in. There are many softwares that look enticing at the beginning, but once you get ...

Read the full review
Reviewed 19th of March by Jordan Maynard

 

 Great software for a small business 
Vendor responded

I've been with Front Desk for well over a year and I've been VERY happy with the software and most of all the customer service and support. Very pleased with how responsive they are and how quickly enhancements and upgrades have been made.

Read the full review
Reviewed 21st of February by Julie Colangelo

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Front Desk Screenshots (5)

Front Desk screenshotFront Desk screenshotFront Desk screenshot: Clients can sign in to classes with a QR code on their phone. Front Desk screenshot: Front Desk's mobile-friendly platform allows you to manage your business on any device. Front Desk screenshot

Security and privacy

Encryption

No
Encryption of sensitive data at rest
Yes
HTTPS for all pages

Access control

No
Multi-factor authentication options

Data policy

Yes
Data backup in multiple locations/GEO regions
This will ask you to sign in with LinkedIn

Specifications

Intended Users
Freelancers, Large Enterprises, Mid Size Business, Non Profits, Public Administrations, Small Business
Devices Supported
iPhone-iPad, iPhone, iPad, Mac, Windows, Web-based, Mobile Web App
Supported Countries
Australia, Canada, Europe, Germany, Latin America, United Kingdom, United States
Supported Languages
Chinese (Simplified), Dutch, English
Support Options
FAQs, Knowledge Base, Online Support

Front Desk Pricing

Starting from: $129.00/month
Pricing model: Subscription
Free Trial: Available (No Credit Card required)

Front Desk offers pricing that fits your business at a flat rate with no surprises. Depending on your business needs, Front Desk offers a Business or a Pro plan, ranging from $129/month to $179/month. Enterprise plans are also available — ask our sales team for custom pricing.

All plans include guided setup and training with a dedicated onboarding specialist, help migrating your data, a staff app and client kiosk app, a customer success manager, and access to our top-rated customer care team.

Competitors Pricing

Acuity Scheduling

Pricing model: Freemium, Subscription
Free Trial: Available (No Credit Card required)

Hotelogix

Starting from: $2.99/month
Pricing model: Subscription
Free Trial: Available (No Credit Card required)

DocMeIn

Pricing model: Freemium

Users who visited Front Desk also visited

Key Features of Front Desk

  • Scheduling
  • Manage attendance
  • Automated billing and payments
  • Payment processing
  • Billing, schedule, and contract alerts and notifications
  • Client profiles and history
  • Real-time reporting and analytics
  • Native mobile iOS apps
  • Simple pricing for businesses of all sizes
  • Digital documents
  • Integrated email marketing
  • Staff and clients can access on any device
  • Branded, client-facing experience
  • Staff scheduling and payroll
  • Client communications and updates
  • Create and manage payrates and perform payroll

Benefits

Schedule classes, workshops, and appointments with clients anywhere, anytime
Access and update client profiles — schedule, history, photos, notes — all on your mobile device.

Set alerts for billing issues you can address them before they get expensive.

Sign clients into sessions, update the roster, and verify participant counts.

Auto-enrollment and waitlists make scheduling easier for clients and increase retention.

Smart reporting offers clear, relevant, actionable data that helps you measure the health of your business.

99.9% platform uptime means business is always open.

A dedicated onboarding specialist guides you through software setup.

Front Desk’s top-rated customer care team quickly addresses any issues.

Alternatives to Front Desk

GetApp Analysis

Why did you first start your business? The answer probably has more to do with a passion for your skill or trade, if you’re like most entrepreneurs, and less to do with mundane tasks like client scheduling and collecting payments. Front Desk is a cloud-based solution that simplifies business management so you don’t have to get stuck in a mess of administrative tasks.

Built for personal services businesses, Front Desk gives you a way to manage your company from any smartphone, tablet, or desktop. The mobile platform delivers streamlined appointment scheduling, client management, attendance tracking, billing, and payment processing.

What is Front Desk?

Front Desk is a mobile client management solution built for personal services businesses and franchises. The web-based platform lets you register clients for appointments and classes, accept payments, and manage your schedule, your clients, and your staff from any device. At the same time, Front Desk provides your clients with ways to see their own schedules, enroll in classes, manage their accounts, and make payments from any device.

By using Front Desk to manage day-to-day business tasks—like signing clients in to classes, collecting monthly payments, and electronically signing waivers—you can free up time to focus on your clients and your passion. This is especially true for businesses with multiple locations. Because Front Desk operates in the cloud, it can be deployed as a management solution at any number of business locations and even for businesses without a fixed location.

Main Features

Scheduling Client Appointments

Front Desk offers tools for scheduling classes, workshops, and private appointments online. Not only can clients book these services through the web-based platform, but they can also change their own reservations and make payments, as well.

Before clients can begin scheduling classes at your business, you need to enter those classes into Front Desk’s scheduling management system, including the name of the instructor, the time when the class is scheduled to take place, and the cost for each class. Clients who have purchased packages or plans can then make appointments through the integrated cloud-based system.

Managing Client Relationships

Client profiles give staff members a snapshot of each customer relationship. In most cases, client profiles include basic contact information, along with birth dates, profile photos, payment methods, and sign-in codes. You can also track and store liability waivers and release forms within their client profile modules.

The next time a client signs up for services at your business, create a new client profile to begin the relationship. In addition to adding profile photos, which help staff put a face to the name when checking clients into classes, you can also add public and private notes for staff to review.

Tracking Class Attendance

Attendance tracking features enable staff to check clients into classes, update class rosters, and confirm class counts before training begins. Taking attendance in a class or course is important for the business because it ensures clients are paying you what you’ve earned.

As clients arrive for courses each day, they’re also able to check themselves in on your iPad app. Once the client arrives and the course has begun, Front Desk will deduct the visit from the client’s pass or plan. If a client hasn’t checked himself in for a course, the instructor can check the client in manually while taking attendance.

Accepting Payments

Front Desk’s automated billing and payment features let your business securely accept payments with credit cards, direct deposit, and Paypal. Clients can purchase plans and passes, or pay for classes individually, depending on your business’s settings.

To process payments in Front Desk, you need to create a merchant account. Front Desk encourages business users to process transactions through its partners, TransNational Bankcard and Gravity Payments. When your credit card processing has been activated, you can save your clients’ credit card information in Front Desk and avoid having to re-enter the information for each subsequent purchase.

Handling Staff Scheduling

Front Desk takes the information users have entered with regard to staff schedules and class lists and uses it to manage payroll. This feature is especially useful for businesses that pay staff based on the number of students enrolled in their courses.

After creating an appointment or a course in Front Desk, choose the staff member who will provide the service. Business owners and managers can change the availability of staff members at any time. Staff members have the option to edit their own availability as well.

Integrations

Front Desk integrates with other cloud-based business apps, including DocuSign, MailChimp, and Emma. By integrating Front Desk business management tools with these third-party applications, businesses can also reduce paperwork and automate email marketing.

Front Desk provides users with a free DocuSign account. You can use the eSignature app to securely send, sign, and store electronic documents—like waivers and other liability forms—in the cloud.

Pricing

Pricing for Front Desk starts at $75 or 1% up to $10,000 in revenue per month and $2 per $1,000 over $10,000. Merchant processing fees for US-based businesses are a flat 2.4%. So if you sell $100 in services you’ll see $97.60 deposited in your bank account regardless of the type of credit cards used by your clients.

Bottom Line

  • Handles essential business management tasks

  • Optimized for personal services businesses

  • Manages scheduling, billing, and payment processing

  • Pricing scales with your business as you grow

  • Mobile-friendly

Videos

Jordan Maynard

I love Front Desk!

19/03/2017

I spent months reading online reviews about scheduling softwares and I trialed dozens of them. Front Desk is the only software with huge flexibility, incredible customer support, and a Point of Sale system built in. There are many softwares that look enticing at the beginning, but once you get into the nuicences of running a business through them, you realize how important customer support is. Front Desk has a rockstar team based in Seattle that knows my business, has infinite patience, and has excellent communication skills.

Pros

point of sale built in, ease of use, ability to schedule appointments, classes and courses, a simple app for smartphones, awesome and friendly customer service.

Cons

The only thing I can't currently do with this software is restrict clients by age (birthday). For example if I want to run a summer camp for 6-12 year olds, a 5 year old could register if the parent chooses to ignore our requirements.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Front Desk


Thank you, Jordan. We're glad you are enjoying Front Desk so far. We appreciate your feedback and will keep it in mind as we continue to improve our service offering. As always, please let us know if there is anything else we can do to support your business.

Best,
Kris and the Front Desk team

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Julie Colangelo

Great software for a small business

21/02/2017

I've been with Front Desk for well over a year and I've been VERY happy with the software and most of all the customer service and support. Very pleased with how responsive they are and how quickly enhancements and upgrades have been made.

Pros

Ease of use from the customer's stand point

Cons

Amount of data entry due to the size of my business and the limited functionality of the software in payroll and in the services.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering Front Desk

Anyone looking to help streamline their business is looking in the right spot!

Source: Capterra
Helpful?   Yes   No

Response from Front Desk


Hi Julie,

Thanks for your feedback regarding your experience using Front Desk. We're glad you are happy with our platform and customer service.

Please let us know if there is anything we can do to help.

Best,
Kris and the Front Desk team

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Macy Cole

AMAZING!!!

17/02/2017

I have worked with similar programs in the past and NOTHING compares!! Our clients love it, we find it extremely easy to use, and the Front Desk staff is so kind and helpful :)) would recommend Front Desk to everyone!!

Pros

Everything

Cons

None

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Front Desk


Hi Macy,

Thank you for your feedback regarding your experience using Front Desk. We're glad you're having a great experience so far.

Please don't hesitate to get in touch if there is anything we can do to help.

Best,
Kris and the Front Desk team

Read more
David Lindberg

Support 5 Stars - application needs more specific business functions

16/02/2017

I spent a great deal of time searching for a scheduling app for my music school. FD is the only one that fit into my business model. The BEST aspect is their customer support. This is the most important aspect of a software company.

Pros

Reporting functionality and BEST Customer Service

Cons

Application is not as user friendly as it should be.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

7/10

Recommendations to others considering Front Desk

I can't say enough about the support team's help as I needed a good bit of customization for my business. I wouldn't have been able to use the software without the great support team. It is my hope that future versions will be more easily customizable for specific business needs.

Source: Capterra
Helpful?   Yes   No

Response from Front Desk


Hi David,

Thanks for your feedback about Front Desk and your experience working with our customer support team.

I see that my team has received your input regarding ease of use regarding your business model and we are keeping it under consideration as we improve Front Desk.

In the meantime, please let us know if there is anything else we can do to help.

Best,
Kris and the Front Desk team

Read more
Jennifer Summers

Great Customer Service

16/02/2017

Anytime I have a question they are very responsive and don't over talk to me. They know my time is money and I get on and off the phone.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No

Response from Front Desk


Hi Jennifer,

Thank you for feedback about Front Desk and our customer service. We're glad you are enjoying your experience so far. Please don't hesitate to get in touch if there is anything else we can do to help.

Best,
Kris and the Front Desk team

Read more
Drew Ragan

Solid Platform

05/01/2017

Front Desk HQ has an amazing team of support specialists that are incredibly responsive and patient with their customers. I just recently made a big transition with my strength and nutrition business and wouldn't have been able to make the switch if not for the expert team of professionals who assisted me throughout the process.

Pros

It's honestly not as much about the software as it is about the people. I find the software requiring some workarounds

Cons

It'd be cool if clients with account credits can have plans attached to them that are auto debited monthly instead of manually having to go in and do it. It'd also be nice to be able to create a plan that allowed for unlimited of one service and a set amount of another service so I don't have to sell one person multiple plans and have them accept multiple terms and conditions as a result.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10

Recommendations to others considering Front Desk

Like anything - there's a little bit of a learning curve. Once understood it's pretty straight forward which is nice.

Source: Capterra
Helpful?   Yes   No

Response from Front Desk


Hi Drew,

Thank you for the feedback. We're glad you're enjoying Front Desk so far. Please don't hesitate to get in touch if there is anything we can do to help.

Best,
Kris and the Front Desk team

Read more
John Lee

Great Product

16/12/2016

I've used this software from my previous job and it was very dynamic and easy to use.The user interfaces with easy to navigate.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Jessica Bullock

Great product for small business

08/12/2016

Great product for small business with potential to schedule and make Money from any where at any time

Pros

Great easy to use product

Cons

No cons it works well

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering Front Desk

It's a great product

Source: Capterra
Helpful?   Yes   No

Response from Front Desk


Hi Jessica,

Thanks for the feedback! We appreciate you taking the time to review Front Desk and we're glad you are enjoying things so far.

Please don't hesitate to get in touch if there is anything we can do to help!

Best,
Kris and the Front Desk team

Read more
Mark Feldman

Great application

25/11/2016

We've been using Front for about 6 months now and have found it to be a rock-solid product. We tried a lot of other systems and nothing came close. Well done!

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No

Response from Front Desk


Hi Mark,

Thanks for the feedback! We're glad you like using Front Desk.

Please don't hesitate to get in touch if there is anything we can do to help. You can reach us at help@frontdeskhq.com.

Best,
Kris and the Front Desk team

Read more
Larry King

Don't waste your time

18/11/2016

All too common software company switchero. They promise functionality, flexibility, and support, all of which mysteriously vanish once you are invested in the product enough that they hope the energy required to switch products is high enough that you make due with crap you have. They have changed my pricing structure without my permission. They took away functionality despite my protest, and they have began trying to up-sell me on features and functionality that I have not requested nor desire. It's silliness like this that make me want to get into the software business, because apparently you can say whatever you want to make the sale and never actually have to deliver on those promises. The most recent scam is to take away the reporting features I have been using for three years in order to "upgrade" me to a more expensive option that requires more of my time to figure out. Not helpful, not designed to be helpful.

Pros

the sales pitch

Cons

the actual product that came after the sales pitch

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

0/10

Recommendations to others considering Front Desk

do not use it

Source: Capterra
Helpful?   Yes   No

Response from Front Desk


Hi Larry,

Thanks for the feedback. We're sorry you feel like you have wasted your time using Front Desk. We believe in transparent pricing and will not change a customer's subscription without permission.

We are in the process of transitioning from Classic Reporting to New Reporting so business owners can gain better insights about the health of their business.

We're happy to make this transition as smooth as possible for your business. Please give our Customer Care team a call at 855-417-7120 and someone on the team will walk you through New Reporting.

Best,
Kris and the Front Desk team

Read more

Who is Front Desk For?

Front Desk was developed for personal services businesses, from sole proprietors to franchises. The most common Front Desk clients include gyms, yoga studios, music and dance studios, personal franchise services, and kids’ activity organizations (like sports camps and tutoring). Within these industries, Front Desk can be used by any size business, including box and affiliate gyms with multiple locations and mountain guides without any location.

Although business owners and managers will get the most use out of Front Desk, the platform can also be used by staff members and clients. For example, a yoga studio’s staff can use the platform to check clients into classes and confirm class counts. Meanwhile, clients themselves can use the platform to schedule their own appointments, update billing information, and purchases plans or class passes online.

Read the full GetApp Analysis