FuseDesk Features

FuseDesk

Help Desk, Messaging & Ticketing Add-On for Keap/Infusionoft

4.0/5 (4 reviews)

FuseDesk Feature Summary

  • TemplateSync Technology
  • FuseDesk LoginSync
  • Case Transfers/Escalation
  • Full Case History
  • Multiple Departments
  • Key Reporting
  • Single Login with FuseDesk LoginSync Technology
  • Full Case History in One View
  • Transfer or Escalate Cases Without "Forwarding" an Email
  • Access Key Customer Information Automatically
  • Powerful Reporting to Provide Measurable Insights
  • Multiple Departments to Better Handle Cases
  • Rules and Automation for Handling Inbound Emails
  • Integrated Live Chat for Keap/Infusionsoft
  • Help Desk for Keap and Infusionsoft
  • Live Chat and Messaging
  • Deep Keap Integration

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FuseDesk Feature Reviews

3 reviewers had the following to say about FuseDesk's features:

Anonymous
(Publishing company, 1-10 employees)

Great Infusionsoft add-on for customer service

2018-10-29

Fusedesk integrates well with Infusionsoft and all the cases can be viewed from within Infusionsoft.

Pros

I love it that you can have a central support email for customer service and the cases can be easily divided up among several staff members.

Cons

If the customer is marked as unsubscribed in Infusionsoft, you cannot respond to their support request via Fusedesk.

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
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Kirsten Tonja

Verified Reviewer

FuseDesk does the trick but I like other help desk platforms better.

2017-12-05

Pros

The notifications are on point.

Cons

I find FuseDesk to be incredibly glitchy and it bothers me because closing tickets that aren't cases, pulling up templates and even reassigning cases can take multiple attempts, thus wasting valuable time.

Rating breakdown

Value for money
Ease of use
Features

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

6/10
Source: GetApp
Helpful?   Yes   No
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Tom Hitchens

Help handle customer's emails quickly and professionally viewing history of emails, notes and calls.

2018-03-16

Pros

I liked that I could view key customer metrics so I could better serve my customers more quickly.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Occasionally

Source: Capterra
Helpful?   Yes   No
Read more