FuseDesk Features List

FuseDesk Reviews

FuseDesk

Help Desk and Ticketing System

4.0/5 (3 reviews)

FuseDesk Feature Summary

  • TemplateSync Technology
  • FuseDesk LoginSync
  • Case Transfers/Escalation
  • Full Case History
  • Multiple Departments
  • Key Reporting
  • Single Login with FuseDesk LoginSync Technology
  • Full Case History in One View
  • Transfer or Escalate Cases Without "Forwarding" an Email
  • Access Key Customer Information Automatically
  • Powerful Reporting to Provide Measurable Insights
  • Multiple Departments to Better Handle Cases
  • Rules and Automation for Handling Inbound Emails

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Customizable Reporting (108 other apps)
Customizable Templates (103 other apps)
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Electronic Payments (96 other apps)
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Mobile Integration (96 other apps)
Reporting & Statistics (115 other apps)
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Third Party Integration (122 other apps)

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FuseDesk Feature Reviews

2 reviewers had the following to say about FuseDesk's features:

Kirsten Tonja

Verified Reviewer

FuseDesk does the trick but I like other help desk platforms better.

2017-12-05

Pros

The notifications are on point.

Cons

I find FuseDesk to be incredibly glitchy and it bothers me because closing tickets that aren't cases, pulling up templates and even reassigning cases can take multiple attempts, thus wasting valuable time.

Rating breakdown

Value for money
Ease of use
Features

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

6/10
Source: GetApp
Helpful?   Yes   No
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Tom Hitchens

Help handle customer's emails quickly and professionally viewing history of emails, notes and calls.

2018-03-16

Pros

I liked that I could view key customer metrics so I could better serve my customers more quickly.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Other

Source: Capterra
Helpful?   Yes   No
Read more