All categories

Learn why GetApp is free

Fuze vs Microsoft 365 Comparison

Overview

Fuze - formerly ThinkingPhones - is a cloud based unified communications platform (UCaaS) enabling multi-channel support...

Microsoft 365, formerly Office 365, provides web, desktop, and mobile apps for Outlook, Word, Excel, PowerPoint, OneNote,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$6/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.2

(66)

5

4

3

2

1

28

28

6

4

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
89%
would recommend this app

5

4

3

2

1

8,105

2,912

461

59

39

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

Pros

The Set up was pretty easy! the addon you download via the web is fast to install and automatically gets the meeting id of your conference and connect it right away. Video and audio quality is superb.
The best thing about it is that I can easily coordinate among my teammates through its instant messaging feature that is a huge ease in all terms.
I love it because is the best tool when you are working from home, you can call your team and make videocalls.

Pros

Amazing tool for offices having multiple departments and location, where each department required to connect regularly and seamlessly for better performance.
The price for the software, was very realistic as well. Given that you could buy a laptop and get Office 365 (Certain things apply here) for free was a pretty awesome prospect.
Also chatting with colleagues or with groups is easy and effective. Integration in a lot of office packages makes it a communication tool what is supported by our IT team - seamless.

Cons

The back end is incredibly confusing (ThinkingPhones or Fuze? They merged and didn't do it well), and their customer support is by far the worst I've experienced.
Honestly no drawbacks of the software, just some of the people I have to deal with. Too bad Fuze couldn't provide new work colleagues and counter parts.
Some of the functionality is not as straightforward to use as it should be. It can integrate contacts from other sources, but sometimes does a poor job.

Cons

One of the reasons we moved to Office 365 is to eliminate the need for onsite servers to house our users' docs-- no more fear of server crashes and loss of files.
There is nothing I dislike about the software. My problem is customer service when I have a simple question, I can barely understand the representatives.
Unable to pin important posts for the whole team to reference, ugly emojis, and poor gif selection. Also unable to remove old chats from the "recent" section of the private message interface.
  • Vendor responds to reviews
  • Last review2 months ago
  • Vendor responds to reviews
  • Last review3 days ago

Key features

  • Total features2
  • @mentions
  • Activity Tracking
  • Anti Spam
  • Application Integration
  • Appointment Management
  • Archiving & Retention
  • Automatic Notifications
  • Booking Management
  • Calendar Management
  • Chat
  • Collaboration Tools
  • Collaborative Review
  • Collaborative Workspace
  • Commenting
  • Computer Telephony Integration
  • Conferencing
  • Contact Database
  • Contact History
  • Contact Management
  • Custom Charts
  • Customer History
  • Customizable Templates
  • Data Synchronization
  • Data Visualization
  • Document Automation
  • Document Management
  • Document Storage
  • Document Templates
  • Email Integration
  • Email Templates
  • File Management
  • File Transfer
  • Full Text Search
  • History Tracking
  • Image Editing
  • Inbox Management
  • Instant Messaging
  • Knowledge Base Management
  • Mail Merge
  • Meeting Management
  • Microsoft Outlook Integration
  • Mobile Integration
  • Multi-Department / Project
  • Multi-Language
  • Multimedia Support
  • Multiple Format Support
  • Multiple Projects
  • Offline Access
  • Preview Functionality
  • Project Templates
  • Real Time Notifications
  • Real Time Updates
  • Reminders
  • Remote File Access
  • Search Functionality
  • Secure Data Storage
  • Spell Correction
  • Synchronous Editing
  • Task Tracking
  • Team Calendars
  • Template Management
  • Text Editing
  • Text to Speech
  • To-Do List
  • Two-Factor Authentication
  • Two-Way Audio & Video
  • Version Control
  • Video Conferencing
  • Video Editing
  • Video Streaming
  • Video Support
  • Total features70
  • @mentions
  • Activity Tracking
  • Anti Spam
  • Application Integration
  • Appointment Management
  • Archiving & Retention
  • Automatic Notifications
  • Booking Management
  • Calendar Management
  • Chat
  • Collaboration Tools
  • Collaborative Review
  • Collaborative Workspace
  • Commenting
  • Computer Telephony Integration
  • Conferencing
  • Contact Database
  • Contact History
  • Contact Management
  • Custom Charts
  • Customer History
  • Customizable Templates
  • Data Synchronization
  • Data Visualization
  • Document Automation
  • Document Management
  • Document Storage
  • Document Templates
  • Email Integration
  • Email Templates
  • File Management
  • File Transfer
  • Full Text Search
  • History Tracking
  • Image Editing
  • Inbox Management
  • Instant Messaging
  • Knowledge Base Management
  • Mail Merge
  • Meeting Management
  • Microsoft Outlook Integration
  • Mobile Integration
  • Multi-Department / Project
  • Multi-Language
  • Multimedia Support
  • Multiple Format Support
  • Multiple Projects
  • Offline Access
  • Preview Functionality
  • Project Templates
  • Real Time Notifications
  • Real Time Updates
  • Reminders
  • Remote File Access
  • Search Functionality
  • Secure Data Storage
  • Spell Correction
  • Synchronous Editing
  • Task Tracking
  • Team Calendars
  • Template Management
  • Text Editing
  • Text to Speech
  • To-Do List
  • Two-Factor Authentication
  • Two-Way Audio & Video
  • Version Control
  • Video Conferencing
  • Video Editing
  • Video Streaming
  • Video Support

Integrations

  • Total integrations4
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk
  • Total integrations776
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Fuze vs. Microsoft 365

See how Fuze and Microsoft 365 stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.

Select your country

© 2010-2021 GetApp. All Rights Reserved.
GetApp® is a registered trademark of Nubera eBusiness S.L. Nubera eBusiness uses its own and third-party cookies. By using the website you are accepting the use of these cookies. To get more information about our cookies click here.