All categories

Learn why GetApp is free

Fuze vs Nextiva Comparison

Add to Compare

Overview

Fuze - formerly ThinkingPhones - is a cloud based unified communications platform (UCaaS) enabling multi-channel support...

Nextiva is transforming the way businesses communicate. Nextiva is a communications platform providing businesses with big-business...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$18.95/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.2

(66)

5

4

3

2

1

28

28

6

4

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
89%
would recommend this app

5

4

3

2

1

116

20

18

3

17

  • Value for money
  • Ease of use
  • Features
  • Customer support
79%
would recommend this app

Pros

The Set up was pretty easy! the addon you download via the web is fast to install and automatically gets the meeting id of your conference and connect it right away. Video and audio quality is superb.
The best thing about it is that I can easily coordinate among my teammates through its instant messaging feature that is a huge ease in all terms.
I love it because is the best tool when you are working from home, you can call your team and make videocalls.

Pros

We researched many companies and Nextiva was by far the best one out there. They were competitive in pricing and the best in customer service.
They are functional, but not friendly. In the best cases, the apps require more steps to do things than should be necessary.
It’s been a vast improvement compared to the old systems and the business is very happy overall with the software.

Cons

The back end is incredibly confusing (ThinkingPhones or Fuze? They merged and didn't do it well), and their customer support is by far the worst I've experienced.
Honestly no drawbacks of the software, just some of the people I have to deal with. Too bad Fuze couldn't provide new work colleagues and counter parts.
Some of the functionality is not as straightforward to use as it should be. It can integrate contacts from other sources, but sometimes does a poor job.

Cons

The phone system was with a lot of technical problems. Auto attendant not working, CRM not working, SMS not working.
I spent days asking to fix things but each time more problem and more things did not work. We were running in circles with the problems.
Sometimes from the softphone app random phone numbers cause the app to crash randomly. No one at Nextiva can explain why.
  • Vendor responds to reviews
  • Last review2 months ago
  • Vendor responds to reviews
  • Last review9 days ago

Key features

  • Total features2
  • Automatic Backup
  • Automatic Call Distribution
  • Automatic Lead Distribution
  • Call Center Management
  • Call Monitoring
  • Call Recording
  • Chat
  • Collaboration Tools
  • Conferencing
  • Contact Database
  • Contact Management
  • Customizable Reporting
  • Data Storage Management
  • Drag & Drop Interface
  • Escalation Management
  • Fax Management
  • Gamification
  • IVR / Voice Recognition
  • Instant Messaging
  • Knowledge Base Management
  • Mobile Integration
  • Permission Management
  • Role-Based Permissions
  • SSL Security
  • Secure Data Storage
  • Video Conferencing
  • Voice Mail
  • Total features26
  • Automatic Backup
  • Automatic Call Distribution
  • Automatic Lead Distribution
  • Call Center Management
  • Call Monitoring
  • Call Recording
  • Chat
  • Collaboration Tools
  • Conferencing
  • Contact Database
  • Contact Management
  • Customizable Reporting
  • Data Storage Management
  • Drag & Drop Interface
  • Escalation Management
  • Fax Management
  • Gamification
  • IVR / Voice Recognition
  • Instant Messaging
  • Knowledge Base Management
  • Mobile Integration
  • Permission Management
  • Role-Based Permissions
  • SSL Security
  • Secure Data Storage
  • Video Conferencing
  • Voice Mail

Integrations

  • Total integrations4
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk
  • Total integrations6
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Fuze vs. Nextiva

See how Fuze and Nextiva stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.

Select your country

© 2010-2021 GetApp. All Rights Reserved.
GetApp® is a registered trademark of Nubera eBusiness S.L. Nubera eBusiness uses its own and third-party cookies. By using the website you are accepting the use of these cookies. To get more information about our cookies click here.