Fuze Features List

Fuze

Multi-channel support for customers, partners & staff

4.67/5 (3 reviews)

Fuze Feature Summary

  • see overview

Customer Management Feature Comparison

Most popular features of all Customer Management apps

API (274 other apps)
Activity Dashboard (136 other apps)
Activity Tracking (95 other apps)
Automatic Notifications (133 other apps)
Automatic Reminders (128 other apps)
CRM Integration (94 other apps)
Calendar Management (124 other apps)
Contact Database (96 other apps)
Custom Fields (103 other apps)
Customer Database (104 other apps)
Customizable Branding (127 other apps)
Customizable Reporting (111 other apps)
Customizable Templates (108 other apps)
Data Import/Export (125 other apps)
Electronic Payments (99 other apps)
Email Integration (124 other apps)
Mobile Integration (100 other apps)
Reporting & Statistics (122 other apps)
Social Media Integration (113 other apps)
Third Party Integration (135 other apps)

Competitor Feature Comparison

Call Recording
Chat
Knowledge Base
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Call Recording
Chat
Knowledge Base
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Call Recording
Chat
Knowledge Base
Visit WebsiteCompare App

Fuze Feature Reviews

3 reviewers had the following to say about Fuze's features:

David Thatcher

Versatile solution for customer service

2010-06-03

This is a great system with a much better ROI than the competitors.

Pros

The Fuze Suite provides excellent knowledge base management and customer service tracking.

Cons

We really have not found any cons.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from FuzeDigital


Lockheed FCU is a progressive and well-respected industry leader. They opted for the licensed, on-premise model of the Fuze Suite, and currently utilize the knowledge base for public and private information, 2-way secure communications and email management, contact management, feedback management, online reporting, and chat modules. We worked together with their CTI provider to integrate the Fuze Suite chat module with their phone queues. We value the partnership we have with David and the team at Lockheed FCU!

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Anthony Hildesheim

Fuze Suites

2010-05-13

highly recommend this cost effective product over all others that we reviewed.

Pros

It allows the customer and company to create a meaningful dialog and social interaction

Cons

web based product has started to convert (or has converted) most of their key systems to web services architecture to address issues related to hosted products.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from FuzeDigital


WSECU has been a great customer/partner since 2003. Together we did an integration with their mobile banking system that lets members quickly access Fuze Suite pages just as they do on their website. WSECU's members and staff turn to the Fuze Suite for fast, consistent answers and to ask questions, provide feedback and get secure responses. Visit: https://www.fuzeqna.com/wsecu/consumer/search.asp

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Amy Keeling

Great tool that we find easy to use

2010-05-20

I would recommend Fuze to any of my peers

Pros

Easy to use, great tracking tool on member comments and we like the functionality of searching the KBs before submitting any comments or questions.

Cons

Not sure that we have any to list

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from FuzeDigital


It's been a pleasure working with Amy and the fine folks at AAA OK and AAA SD. AAA members find fast, consistent answers in the knowledge base and can ask questions ranging from trip planning or membership renewal to gas prices. AAA OK and SD staff can easily navigate the admin pages and ensure timely responses that align with their service levels. The Fuze Suite makes it easy to deliver the ultimate in member care and knowledge sharing amongst staff and AAA community. We appreciate having a vendor relationship AND membership with AAA.

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