Most popular features of all Customer Management apps
3 reviewers had the following to say about Fuze's features:
This is a great system with a much better ROI than the competitors.
The Fuze Suite provides excellent knowledge base management and customer service tracking.
We really have not found any cons.
Lockheed FCU is a progressive and well-respected industry leader. They opted for the licensed, on-premise model of the Fuze Suite, and currently utilize the knowledge base for public and private information, 2-way secure communications and email management, contact management, feedback management, online reporting, and chat modules. We worked together with their CTI provider to integrate the Fuze Suite chat module with their phone queues. We value the partnership we have with David and the team at Lockheed FCU!
highly recommend this cost effective product over all others that we reviewed.
It allows the customer and company to create a meaningful dialog and social interaction
web based product has started to convert (or has converted) most of their key systems to web services architecture to address issues related to hosted products.
WSECU has been a great customer/partner since 2003. Together we did an integration with their mobile banking system that lets members quickly access Fuze Suite pages just as they do on their website. WSECU's members and staff turn to the Fuze Suite for fast, consistent answers and to ask questions, provide feedback and get secure responses. Visit: https://www.fuzeqna.com/wsecu/consumer/search.asp
I would recommend Fuze to any of my peers
Easy to use, great tracking tool on member comments and we like the functionality of searching the KBs before submitting any comments or questions.
Not sure that we have any to list
It's been a pleasure working with Amy and the fine folks at AAA OK and AAA SD. AAA members find fast, consistent answers in the knowledge base and can ask questions ranging from trip planning or membership renewal to gas prices. AAA OK and SD staff can easily navigate the admin pages and ensure timely responses that align with their service levels. The Fuze Suite makes it easy to deliver the ultimate in member care and knowledge sharing amongst staff and AAA community. We appreciate having a vendor relationship AND membership with AAA.