Fuze Features

Fuze

Multi-channel support for customers, partners & staff

4.17/5 (48 reviews)

Fuze Feature Summary

  • see overview

Customer Management Feature Comparison

Most popular features of all Customer Management apps

API (357 other apps)
Activity Dashboard (214 other apps)
Activity Tracking (158 other apps)
Automatic Notifications (194 other apps)
CRM Integration (130 other apps)
Calendar Management (180 other apps)
Custom Fields (146 other apps)
Customer Database (151 other apps)
Customizable Branding (191 other apps)
Customizable Reporting (159 other apps)
Customizable Templates (165 other apps)
Data Import/Export (174 other apps)
Electronic Payments (130 other apps)
Email Integration (185 other apps)
Mobile Integration (128 other apps)
Real Time Data (128 other apps)
Reminders (183 other apps)
Reporting & Statistics (225 other apps)
Social Media Integration (162 other apps)
Third Party Integration (209 other apps)

Fuze Feature Reviews

25 reviewers had the following to say about Fuze's features:

Deirdre Gray

Fuze is a Pretty Decent VoIP Service

2018-10-08

Pros

The tool is pretty cool and has several great features...web integration is easy, the mobile app is a plus, getting the voicemail delivered to your email is really cool too.

Cons

Seems like you're spending way too much time trying to find a needed button to get out or use another feature. Just a bit cumbersome.

Rating breakdown

Ease of use
Features

Time used: Free Trial

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Software Advice
Helpful?   Yes   No
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Nelson Chen

Works well locally but does not work over a Windows Remote Desktop (RDP) session

2018-01-23

Seamless integration of the Fuze app and Fuze (Thinking) Polycom IP phone.

Pros

It works well with the Fuze (Thinking) Polycom IP phone with seamless integration. When it is run locally on a Windows 7 or 8.1 64-bit desktop, everything works as expected.

Cons

It appears this software is not designed for RDP.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
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Anonymous
(Marketing and Advertising company, 11-50 employees)

Great platform to transition into sales

2019-01-17

I make calls most days all days and its a seamless integration and platform to call/conference and gain insight.

Pros

I like that it was easy for me to figure out how to use, transitioning into a sales role and being on the phone all day - I think Fuze is excellent.

Cons

Honestly, so far I don't see any issues or cons with Fuze.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
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Anonymous
(Telecommunications company, 201-500 employees)

Frustrating

2018-08-20

Not a very good experience. They need to figure out how to prevent outages and lagging.

Pros

I can make calls over the cloud and see who is calling. It integrates with our auto dialer.

Cons

This can happen for several hours at a time. Every day I have to deal with poor connection quality and lagging.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No
Read more
Kenneth Gong

Fuze Review

2018-11-15

Pros

We changed from a fairly old phone system to this one. With Fuze, all of my phone interaction has suddenly become computer-based. This is to say that I'm now able to use an old pair of gaming headphones for all of my call needs, and calls to my work phone can be forwarded to my cell when I'm out.

Cons

It integrates with Google calendar, but it will not show you who has accepted the invite.

Rating breakdown

Ease of use
Features

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from FuzeDigital


This review is of Fuze, not FuzeDigital. They are two separate companies.

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Nick Cooper

A great software for Unified Communication!

2018-11-28

We are using Fuze as a single platform to for voice and instant messaging. We've had little to no problems with the voice piece and the IM piece works great, but we've had issues with user adoption of the app. Make sure that if you're deploying you have a solid user adoption strategy! Overall, a great replacement over standard PBX phone systems or the complexity of Cisco VOIP solutions.

Pros

The software is continually being updated with features and functionality requested by users. They listen to complaints and improvement requests and take them seriously!

Cons

It can integrate contacts from other sources, but sometimes does a poor job.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Denise Gromer

Fuze is a versatile tool for any organization

2018-03-08

Pros

We're also able to integrate with other systems which is a great bonus!

Cons

We've had a few connection issues where the connection was either slow or dropped and were not able to reconnect.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
José Elías García García

Great substitute for Skype

2018-12-03

We are using fuze to comunicate intercompany, which is fantastic since I feel that Fuze is much more intuitive than Skype, has more options in a clearer way (like when you share an image in a group conversation you just click it, unlike Skype in which you have to look for it), Also I think that since the mobile app isn't as intrusive as the Skype Mobile, most users do not really mind having the app to be connected at all times.

Pros

What I like most about Fuze is that the desktop version and the mobile version aren't as intrusive as Skype is.

Cons

What I didn't like was that for example if you want to add some contact into your favorites you need to interact with them in any way, I find it easier by chat but can be annoying if you have no real reason to start a conversation.

Rating breakdown

Value for money
Ease of use
Features

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Teresa Herbic Herbic

Fuze is a Great Voice, Video and Collaborative Offering

2018-11-16

Nice feature-rich and efficient product offering for business, contract and project teams.

Pros

The collaborative offering is simple to use and is exceptional for real-time content sharing especially for timely projects.

Cons

None, I especially like the collaborative functions with this product and project sharing capabilities!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Occasionally

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
Simon Burns

Brilliant!

2017-12-11

Worth the pain of migration.

Pros

Feature and functionality, whether that be for a basic user or for more advanced. Fuze mobile product is great for people who travel.

Cons

The implementation is tough, partly their fault, primarily down to migrating numbers to different carriers.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Software Advice
Helpful?   Yes   No
Read more
Jose A Garcia

Web Conferencing tool at an Enterprise level with cool features

2018-08-03

using the Fuze tool to cast catchy videos. Moving in an internal campaign to record demos and helpful content of our solutions and Fuze is a great compliment to stream things to vast audiences all over places.

Pros

Definitely a great tool for these type of activities

Cons

The internal chat controls and the audio settings can be slow compared with other solutions. Some notches in the screen, and grayed spaces. Not sure if was something that can be addressed or it is like that by default. Other to say is a great tool.

Rating breakdown

Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Monthly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Leidy Chacon

Using Fuze to have meetings/chat

2019-07-17

I have a lot of benefits because I can have meetings and also I can chat with my colleagues and see their status in real time. I really like to use the new funcionality to search an specific text in all my chat's list.

Pros

I really like that I can use Fuze in my laptop and my mobile, also I can set up meetings with my colleagues in the application or using Outlook.

Cons

I think that we can enhance the performance, for software products we should try to enhance this topic in every release.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
D. SKye Hodges

Enterprise level telephony, in the cloud

2017-12-05

The largest benefit is not having to replace/upgrade aging hardware and software, we don't have to manage equipment at our sites anymore, all the heaving lifting is in the cloud.

Pros

Fuze is a fully featured UC in the cloud, providing telephone calls (with a full backend of call flows, agents, incoming, outgoing, etc), collaboration and meetings (from 1 to thousands of participants), voicemail, and multiple types of endpoints such as physical phones, SIP clients, Windows and Mac desktop client, Android and iOS mobile clients.

Cons

Their customer support needs to be sized up a bit too, sometimes it takes too long to get things resolved (they get resolved, but the length of time needs to be reduced)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Entertainment company, 5001-10000 employees)

Three years of Fuze

2019-02-19

Fuze provides an economical SIP-based voice service without the need for any on-premise equipment. Can be used with software app/clients and/or with physical, desktop and conference IP phones.

Pros

I like that this service provides and app for both desktop and mobile. The user portal is useful as it allows configuration of features like simultaneous ring and voicemail.

Cons

Early on, (ThinkingPhones days) the apps were not so fully featured or functional as they are today.

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Becca Rickard

Fuze or Flop?

2019-11-08

Overall, the experience I had with Fuze was less than ideal. My organization ultimately ending up moving on from the contract we had utilizng this software after only a year because it was causing more issues than it was solving.

Pros

I also enjoy the fact that Fuze offers a mobile app where you can utilize your personal cellphone to hop into meetings, text and call as well.

Cons

Occasionally, when utilizing the text feature, the app's ability to send messages would crash, and messages either would not send, or they'd say they weren't sending but would send multiple times in a row to the number you tried to text.

Rating breakdown

Value for money
Ease of use
Features

Time used: 1-2 years

Frequency of use: Occasionally

Likelihood to recommend

3/10
Source: Capterra
Helpful?   Yes   No
Read more
Harry Lee

Used for 5 years now and still getting better, support are amazing

2019-02-26

It offers flexible working and a more agile and mobile workforce.

Pros

Support sort things out asap and will do their best to make the product work how you need it to. Mobile App and Softphone add business flex that we needed.

Cons

The base level of call analytics is not quite flexible enough for our use but that is very unique.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Ikaika Kelly

Keep Looking

2018-08-30

The bottom line: Fuze's service is reliable, but it starts with a high price tag and because of the missing functionality, it goes even higher because of the extra man hours that you need to bring their system up to par.

Pros

We came to Fuze from a home built system. As our company grew, our system became harder and harder to manage and we started to have outages because of the stress that was put on our servers. When we switched over to Fuze I set myself on their outage alerts and although I was alerted to an outage or service disruption, I only felt the impact of an outage twice in three years.

Cons

I've had to wait for more than a week which meant that our new hires got to do busy work for at least 4 days after training. Reports are inaccurate.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

2/10
Source: Software Advice
Helpful?   Yes   No
Read more
Gregg Leonardo

Extraordinary product with so many useful features

2019-10-04

So, in a nut shell I really refer this one application over others due to its affordability and functionality as well.

Pros

Furthermore, the basic feature that is my most favorite and indeed the most applicable feature is its ability to be used on multiple types of devices whether it’s a laptop, desktop or even my tiny mobile phone with a lot of ease and convenience.

Cons

No doubt Fuze is absolutely perfect product. I found it to be very amazing from every angle. I failed to find even a single deficiency in it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Occasionally

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Jason Lindquist

Fuze

2019-02-26

The billing has been difficult and the support requires items to be escalated to VP's. They billed us for a trip to come on site and discuss these issues.

Pros

Allowed us to move from on prem hardware to true VOIP solutions

Cons

The collaborate was difficult to use and minimal reporting capabilities.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

2/10
Source: Capterra
Helpful?   Yes   No
Read more
Sam Priestley

A must have tool in your business!

2019-09-05

The main benefits of Fuze is that you have access to phone, email/messenger, video conference and meetings all in one tool.

Pros

Another small feature I like is that you can make specific groups (e.g - if a number of you are working on a project together, you can all keep up-to-date with what's happening without having to send emails with everyone CC'd in).

Cons

The only little issue I have with Fuze is that you can't send more than one image through at one time. You have to send them one by one, which isn't a big issue, but it's something I forget about on a regular basis.

Rating breakdown

Ease of use
Features

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anelia Koleva

Very good software for audio and video calls, messaging and conference calls

2019-11-07

An overall very good tool that I still use daily and enjoy better than a regular phone for having many calls daily. Definitely worth trying if you are considering different phone options.

Pros

I like the function to share your screen when having a meeting, I use it all the time when talking with colleagues across other offices.

Cons

I don't like that it often bugs and especially the lack of easy to reach customer support, I have had issues on multiple occassions that support didn't really help with (they wanted tickets, logs and when I sent them everything they still didn't understand my problem).

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
Read more
Heidi Tilsch

Impressive Features

2018-11-14

Has made our lives much easier and keeps our international company connected on one phone network.

Pros

We have physical phones at our desks, softphones on our laptops and a mobile version on our cell phones.

Cons

Technical support can be a little difficult to work with, but are overall knowledgeable and helpful.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No

Response from FuzeDigital


This review is about Fuze, not FuzeDigital. They are two different companies.

Read more
Meagan Wilkins

Fuze in the workplace

2018-08-08

Using Fuze has allowed us to create open lines of communicat internally as well as externally.

Pros

I like the visibility elements of Fuze and being able to view their status. I also like being able to hide certain conversations, but still being able to view the history of that conversation if needed. I like the ease and ability of being able to provide my meeting link to whoever I need to.

Cons

There are a lot of glitches with the software, desktop and mobile versions.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Nonprofit Organization Management company, 1001-5000 employees)

A nightmare for a small team

2018-10-23

We even tried cancelling our account and had a hard time doing that.

Pros

For example, their recording feature is generally easy to use and stores it in your account for streaming or downloading.

Cons

They merged and didn't do it well), and their customer support is by far the worst I've experienced.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

1/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Internet company, 10001+ employees)

video conference gone wrong

2018-10-18

Pros

you have toll free numbers linked with Google calendar

Cons

too many errors and delays the call drops every 5 minutes you would be better using Zoom

Rating breakdown

Ease of use
Features

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more