Get Satisfaction Pricing, Features, Reviews & Comparison of Alternatives

Get Satisfaction Reviews

Get Satisfaction

Drive Customer Engagement

5.0/5 (4 reviews)   Write a review
16,702     11,044
Compare App

Get Satisfaction Overview

Get Satisfaction is an easy solution to build online communities that enable productive conversations between a company and its customers. More than 70,000 enterprises trust Get Satisfaction and successfully provide a social support experience for their customers, build better products, increase SEO and improve customer loyalty.

Get Satisfaction Screenshots (3)

Get Satisfaction screenshot: Get Satisfaction CommunitiesGet Satisfaction screenshot: Pampers' Get Satisfaction CommunityGet Satisfaction screenshot: Get Satisfaction for Facebook

Specifications

Intended Users
Freelancers, Large Enterprises, Mid Size Business, Non Profits, Public Administrations, Small Business
Devices Supported
Web-based
Supported Countries
Asia, Australia, Canada, China, Europe, Germany, India, Japan, Latin America, Middle-East and Africa, United Kingdom, United States
Supported Languages
Dutch, English, French, German, Italian, Portuguese, Spanish, Swedish
Support Options
FAQs, Forum, Knowledge Base, Online Support

Get Satisfaction Pricing

Starting from: $39.00/month
Pricing model: Freemium, Subscription
Free Trial: Available (No Credit Card required)

Subscription starting at $39/Month (Per seat/Prepaid Annually), or $49/Month (paid monthly/per seat).
30 day trial on monthly subscriptions plans.

Competitors Pricing

IdeaScale

Starting from: $2.00/year
Pricing model: Freemium, Open-source, Subscription
Free Trial: Available (No Credit Card required)

Jive

Pricing model: Freemium, Subscription
Free Trial: Available (No Credit Card required)

Lithium

Pricing model: Subscription

Users who visited Get Satisfaction also visited

Desk.com
  • · Get up and running with a help desk solution in minutes
  • · Bring all your support channels together into one inbox
  • · Case management with automations, workflows, routing tools
  • · Productivity tools, pre-canned responses, and bulk editing
Visit WebsiteCompare with Get Satisfaction
Desk.comCustomer Management
Qhub
  • · Market leading online Q&A and FAQ, now for free!
  • · Your public or PRIVATE community hub
  • · Integrates with Wordpress
  • · Uses YOUR domain name
Learn MoreCompare with Get Satisfaction
QhubCustomer Management
UserVoice
  • · Scale support with Instant Answers™
  • · In-depth & Actionable Customer Feedback
  • · Embedded directly in your web or mobile app
  • · Custom Design
Learn MoreCompare with Get Satisfaction
UserVoiceCustomer Service & Support

Key Features of Get Satisfaction

  • Widgets
  • Mobile
  • Social Knowledgebase
  • Analytics
  • Facebook application for your fan page
  • Social customer support
  • Dynamic curated social knowledgebase
  • Social Communities

Benefits

Get Satisfaction helps you with...

- Help desk case deflection
- Increased revenue from existing customers
- Customer satisfaction improvement
- Net Promoter Score increase
- Capture feedback and ideas to enable you to build better products

Alternatives to Get Satisfaction

Lithium
  • · Role-based screens
  • · Unified social Inbox
  • · Content publishing
  • · CRM integration
Learn MoreCompare App
LithiumMarketing
Jive
  • · Jive inbox for all streams incl. Facebook, Chatter, Yammer
  • · Activity streams
  • · Document collaboration
  • · Impact metrics
Learn MoreCompare App
JiveCollaboration
IdeaScale
  • · Unlimited communities
  • · Unlimited Ideas
  • · Unlimited moderators and admins
  • · Unlimited Members
Learn MoreCompare App
IdeaScaleCollaboration

Videos

Get Satisfaction Reviews & Ratings

User ratings

(4)
(0)
(0)
(0)
(0)

Rating summary

Overall rating
Ease of use
Value for money
Customer support

leverage the power of community

24th of February, 2014

Anica
Chances are, you’re feeling pressure to do more with less. For customer success, there’s only one way to make it happen… leverage the power of community. Community building isn’t effortless, but it pays dividends when your customers have a platform to help each other and engage with your brand. Showing your customers that there are, in fact, many other people using your product is validation for them. Even if they’re having an issue, they’re more likely to stick it out if they see other people doing the same thing.

Good App

12th of December, 2012

Bushra
Bushra approves satisfaction. It's good and satisfactory. I feel satisfied.

integrates nicely with Salesforce Support Cloud

10th of May, 2012

Andy
From the technical integration perspective it was a painless effort to configure GetSatisfaction to synch with Salesforce's Support Cloud. Our support team can now let the Get Sat community attempt to provide answers before dedicating internal support staff resources...all while managing the status of discussions from within Salesforce. Get Satisfaction produced a very clean and simple approach to accomplishing this.

really good customer service application

22nd of December, 2011

Dan
Get Satisfaction is a really good customer service application where people can discuss problems and get them solved by company employees. I am using the application regularly and it’s a great solution for the difficult problem solving activities that I have to face in my business. The tool can also be used to build relationships with your partners and clients or for increasing your customer loyality. I can just recommend everybody to use the tracking function which allows you to track discussions per RSS feeds. Like that it is very easy to find people with similar interests. Get Satisfaction is for me an all-rounder and I use it in my business for many different purposes.

Pros: Flexibility, affordable, great RSS feed functionality

Cons: Nothing that I can think of

Articles

02 May 2012
Have you considered starting your own online community around your small business? Establishing a community on your website is a very effective way to get your customers and prospects interacting with your business. You can benefit from getting to know
12 Apr 2012
Cultivating online communities can be a difficult job. Customers rarely praise a product through message boards or Facebook feeds. Instead, online communities often double-up as support forums, with the discussion moderator working with support teams to
06 Apr 2012
“We’re discoverable to millions of customers…” 10 April 2012 – We asked Wendy Lea, CEO of Get Satisfaction, a few questions about her company and her view of the markets they serve. GETAPP.COM: Who are you and what is your role in the company? LEA: I’m
12 Mar 2012
We all want to make our lives easier and dream of that perfect day when we come to our office and just have to log into one business software solution that fulfills all our needs. Wouldn’t that be heavenly? It doesn’t have to be a dream. If you stop dre
01 Feb 2012
Through the end of last year and beginning of this year, we have been reading tons of blog posts from industry leaders about Cloud computing predictions related to small businesses. So we decided to do a bit of curation work and share with you what we b

Frequently used together

FAQs for Get Satisfaction

Below are some frequently asked questions for Get Satisfaction.

Q. What are the main features of Get Satisfaction?

Get Satisfaction offers the following features:

  • Widgets
  • Mobile
  • Social Knowledgebase
  • Analytics
  • Facebook application for your fan page
  • Social customer support
  • Dynamic curated social knowledgebase
  • Social Communities

Q. How much does Get Satisfaction cost?

We have the following pricing information for Get Satisfaction:

Starting from: $39.00/month
Pricing model: Freemium, Subscription
Free Trial: Available (No Credit Card required)

Q. Who are the typical users of Get Satisfaction?

Get Satisfaction has the following typical customers:

Freelancers, Large Enterprises, Mid Size Business, Non Profits, Public Administrations, Small Business

Q. What languages does Get Satisfaction support?

Get Satisfaction supports the following languages:

Dutch, English, French, German, Italian, Portuguese, Spanish, Swedish

Q. What type of pricing plans does Get Satisfaction offer?

Get Satisfaction has the following pricing plans:

Free Trial, Freemium, Subscription

Q. Does Get Satisfaction support mobile devices?

Get Satisfaction supports the following devices:

We do not have any information about what devices Get Satisfaction supports

Q. Does Get Satisfaction offer an API?

Yes, Get Satisfaction has an API available for use.

Q. What other apps does Get Satisfaction integrate with?

Get Satisfaction integrates with the following applications:

Zendesk, Desk.com, Jira, Salesforce

Q. What level of support does Get Satisfaction offer?

Get Satisfaction offers the following support options:

FAQs, Forum, Knowledge Base, Online Support


Page last modified