Get Satisfaction Pricing, Features, Reviews & Comparison of Alternatives

Get Satisfaction

Drive Customer Engagement

4.25/5 (4 reviews)

Get Satisfaction overview

Get Satisfaction is an easy solution to build online communities that enable productive conversations between a company and its customers. More than 70,000 enterprises trust Get Satisfaction and successfully provide a social support experience for their customers, build better products, increase SEO and improve customer loyalty.
send.appdoubler.com

Pricing

Starting from
$39/month
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Asia, Australia, Canada, China and 7 other markets, Europe, Germany, India, Japan, Latin America, Middle-East and Africa, United Kingdom

Supported languages

English, Dutch, French, German, Italian and 3 other languages, Portuguese, Spanish, Swedish
Get Satisfaction screenshot: Get Satisfaction CommunitiesLove Your Customers - GetSatisfaction.comGet Satisfaction screenshot: Pampers' Get Satisfaction CommunityGet Satisfaction screenshot: Get Satisfaction for Facebook

Get Satisfaction reviews

Value for money
Features
Ease of use
Customer support
  3.0
  3.5
  4.5
  3.5
Anonymous

GetSatisfaction is a great tool for businesses.

Used weekly for 6-12 months
Reviewed 2019-02-12
Review Source: GetApp

Pros
I'm reviewing GetSastisfaction from a user standpoint. I've had a few companies that used GS and had to go there for support. On one hand, the forum type community setup is remarkably easy to search and scroll for help. Utilizing the user community helps people get answers quicker, and leaves a huge resource behind for other people searching for the same answers. Since it's built for mobile integration, it makes it easy to get support quickly whether you're on a computer or mobile device.

Cons
Unfortunately, while it does make it quicker to find answers sometimes, it does tend to make a company appear standoffish at times. Leaving customer support mostly to users means that a lot of times the answers end up being "Well you have to contact the company, we don't work for them" anyway. Sometimes some users can have an attitude, which looks bad on the company unintentionally. While I get that it saves the company some money, perhaps hiring some customer support agents to actually work the forums wouldn't go amiss. While GetSatisfaction is a great tool for businesses, it's just that- a tool, and needs to be utilized within a varied customer framework setting, not as the only option.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 6/10

Minimize review

Anonymous

An okay community based platform, with a few hiccups

Used daily for 6-12 months
Reviewed 2018-04-24
Review Source: Capterra

Pros
I like the view, and organization of the UI; it's friendly enough on the eyes and occasionally easy to navigate.

Cons
Most of the time it's difficult to navigate, when attempting to access information for, often redirecting and sending myself in loops; not bad necessarily, but it'd be nice to see some of the information need housed on the same page of post (like relevant email/username).

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 5/10

Minimize review

Anica

leverage the power of community

Reviewed 2014-02-24
Review Source: GetApp

Chances are, you’re feeling pressure to do more with less. For customer success, there’s only one way to make it happen… leverage the power of community. Community building isn’t effortless, but it pays dividends when your customers have a platform to help each other and engage with your brand. Showing your customers that there are, in fact, many other people using your product is validation for them. Even if they’re having an issue, they’re more likely to stick it out if they see other people doing the same thing.

Rating breakdown

Minimize review

Andy

integrates nicely with Salesforce Support Cloud

Reviewed 2012-05-10
Review Source: GetApp

From the technical integration perspective it was a painless effort to configure GetSatisfaction to synch with Salesforce's Support Cloud. Our support team can now let the Get Sat community attempt to provide answers before dedicating internal support staff resources...all while managing the status of discussions from within Salesforce. Get Satisfaction produced a very clean and simple approach to accomplishing this.

Rating breakdown

Minimize review

Get Satisfaction pricing

Starting from
$39/month
Pricing options
Free
Free trial
Subscription
View Pricing Plans

Subscription starting at $39/Month (Per seat/Prepaid Annually), or $49/Month (paid monthly/per seat).
30 day trial on monthly subscriptions plans.

Get Satisfaction features

API

Activity Dashboard (214 other apps)
Activity Tracking (159 other apps)
Automatic Notifications (194 other apps)
CRM Integration (130 other apps)
Calendar Management (180 other apps)
Custom Fields (146 other apps)
Customer Database (151 other apps)
Customizable Branding (191 other apps)
Customizable Reporting (159 other apps)
Customizable Templates (165 other apps)
Data Import/Export (174 other apps)
Electronic Payments (130 other apps)
Email Integration (185 other apps)
Mobile Integration (128 other apps)
Real Time Data (128 other apps)
Reminders (183 other apps)
Reporting & Statistics (225 other apps)
Social Media Integration (162 other apps)
Third Party Integration (210 other apps)

Additional information for Get Satisfaction

Key features of Get Satisfaction

  • Widgets
  • Mobile
  • Social Knowledgebase
  • Analytics
  • Facebook application for your fan page
  • Social customer support
  • Dynamic curated social knowledgebase
  • Social Communities
View All Features

Benefits

Get Satisfaction helps you with...

- Help desk case deflection
- Increased revenue from existing customers
- Customer satisfaction improvement
- Net Promoter Score increase
- Capture feedback and ideas to enable you to build better products