Get Satisfaction Pricing, Features, Reviews & Comparison of Alternatives

Get Satisfaction Reviews

Get Satisfaction

Drive Customer Engagement

5.0/5 (4 reviews)
16,674     10,971

Get Satisfaction Overview

Get Satisfaction is an easy solution to build online communities that enable productive conversations between a company and its customers. More than 70,000 enterprises trust Get Satisfaction and successfully provide a social support experience for their customers, build better products, increase SEO and improve customer loyalty.

Get Satisfaction Screenshots (3)

Get Satisfaction screenshot: Get Satisfaction CommunitiesGet Satisfaction screenshot: Pampers' Get Satisfaction CommunityGet Satisfaction screenshot: Get Satisfaction for Facebook


Intended Users
Freelancers, Large Enterprises, Mid Size Business, Non Profits, Public Administrations, Small Business
Devices Supported
Supported Countries
Asia, Australia, Canada, China, Europe, Germany, India, Japan, Latin America, Middle-East and Africa, United Kingdom, United States
Supported Languages
Dutch, English, French, German, Italian, Portuguese, Spanish, Swedish
Support Options
FAQs, Forum, Knowledge Base, Online Support

Get Satisfaction Pricing

Starting from: $39.00/month
Pricing model: Freemium, Subscription
Free Trial: Available (No Credit Card required)

Subscription starting at $39/Month (Per seat/Prepaid Annually), or $49/Month (paid monthly/per seat).
30 day trial on monthly subscriptions plans.

Competitors Pricing


Pricing model: Subscription


Starting from: $2.00/year
Pricing model: Freemium, Open-source, Subscription
Free Trial: Available (No Credit Card required)

Jive Software

Pricing model: Freemium, Subscription
Free Trial: Available (No Credit Card required)

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  • · Bring all your support channels together into one inbox
  • · Case management with automations, workflows, routing tools
  • · Productivity tools, pre-canned responses, and bulk editing
Visit WebsiteCompare with Get Satisfaction
Desk.comCustomer Management
  • · Market leading online Q&A and FAQ, now for free!
  • · Your public or PRIVATE community hub
  • · Integrates with Wordpress
  • · Uses YOUR domain name
Learn MoreCompare with Get Satisfaction
QhubCustomer Management
  • · Scale support with Instant Answers™
  • · In-depth & Actionable Customer Feedback
  • · Embedded directly in your web or mobile app
  • · Custom Design
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UserVoiceCustomer Service & Support

Key Features of Get Satisfaction

  • Widgets
  • Mobile
  • Social Knowledgebase
  • Analytics
  • Facebook application for your fan page
  • Social customer support
  • Dynamic curated social knowledgebase
  • Social Communities


Get Satisfaction helps you with...

- Help desk case deflection
- Increased revenue from existing customers
- Customer satisfaction improvement
- Net Promoter Score increase
- Capture feedback and ideas to enable you to build better products

Alternatives to Get Satisfaction

Jive Software
  • · Jive inbox for all streams incl. Facebook, Chatter, Yammer
  • · Activity streams
  • · Document collaboration
  • · Impact metrics
Learn MoreCompare App
Jive SoftwareCollaboration
  • · Role-based screens
  • · Unified social Inbox
  • · Content publishing
  • · CRM integration
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  • · Unlimited communities
  • · Unlimited Ideas
  • · Unlimited moderators and admins
  • · Unlimited Members
Learn MoreCompare App


Get Satisfaction Reviews & Ratings

User ratings


Rating summary

Overall rating
Value for money
Ease of use
Customer support

leverage the power of community

24th of February, 2014

Chances are, you’re feeling pressure to do more with less. For customer success, there’s only one way to make it happen… leverage the power of community. Community building isn’t effortless, but it pays dividends when your customers have a platform to help each other and engage with your brand. Showing your customers that there are, in fact, many other people using your product is validation for them. Even if they’re having an issue, they’re more likely to stick it out if they see other people doing the same thing.

Good App

12th of December, 2012

Bushra approves satisfaction. It's good and satisfactory. I feel satisfied.

integrates nicely with Salesforce Support Cloud

10th of May, 2012

From the technical integration perspective it was a painless effort to configure GetSatisfaction to synch with Salesforce's Support Cloud. Our support team can now let the Get Sat community attempt to provide answers before dedicating internal support staff resources...all while managing the status of discussions from within Salesforce. Get Satisfaction produced a very clean and simple approach to accomplishing this.

really good customer service application

22nd of December, 2011

Dan Hickox
Get Satisfaction is a really good customer service application where people can discuss problems and get them solved by company employees. I am using the application regularly and it’s a great solution for the difficult problem solving activities that I have to face in my business. The tool can also be used to build relationships with your partners and clients or for increasing your customer loyality. I can just recommend everybody to use the tracking function which allows you to track discussions per RSS feeds. Like that it is very easy to find people with similar interests. Get Satisfaction is for me an all-rounder and I use it in my business for many different purposes.

Pros: Flexibility, affordable, great RSS feed functionality

Cons: Nothing that I can think of

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