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Get Satisfaction

Drive Customer Engagement

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Get Satisfaction Overview

Get Satisfaction is an easy solution to build online communities that enable productive conversations between a company and its customers. More than 70,000 enterprises trust Get Satisfaction and successfully provide a social support experience for their customers, build better products, increase SEO and improve customer loyalty.

Get Satisfaction Screenshots (3)

Specifications

Intended Users
Freelancers, Large Enterprises, Mid Size Business, Non Profits, Public Administrations, Small Business
Devices Supported
Web-based
Supported Countries
Asia, Australia, Canada, China, Europe, Germany, India, Japan, Latin America, Middle-East and Africa, United Kingdom, United States
Supported Languages
Dutch, English, French, German, Italian, Portuguese, Spanish, Swedish
Support Options
FAQs, Forum, Knowledge Base, Online Support

Get Satisfaction Pricing

Starting from: $39.00/month
Pricing model: Freemium, Subscription
Free Trial: Available (No Credit Card required)

Subscription starting at $39/Month (Per seat/Prepaid Annually), or $49/Month (paid monthly/per seat).
30 day trial on monthly subscriptions plans.

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  • · Market leading online Q&A and FAQ, now for free!
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Key Features of Get Satisfaction

  • Widgets
  • Mobile
  • Social Knowledgebase
  • Analytics
  • Facebook application for your fan page
  • Social customer support
  • Dynamic curated social knowledgebase
  • Social Communities

Benefits

Get Satisfaction helps you with...

- Help desk case deflection
- Increased revenue from existing customers
- Customer satisfaction improvement
- Net Promoter Score increase
- Capture feedback and ideas to enable you to build better products

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Videos

Get Satisfaction User Reviews

leverage the power of community

Anica24th of February, 2014 17:25

Chances are, you’re feeling pressure to do more with less. For customer success, there’s only one way to make it happen… leverage the power of community. Community building isn’t effortless, but it pays dividends when your customers have a platform to help each other and engage with your brand. Showing your customers that there are, in fact, many other people using your product is validation for them. Even if they’re having an issue, they’re more likely to stick it out if they see other people doing the same thing.

Good App

Bushra12th of December, 2012 18:46

Bushra approves satisfaction. It's good and satisfactory. I feel satisfied.

integrates nicely with Salesforce Support Cloud

Andy10th of May, 2012 15:02

From the technical integration perspective it was a painless effort to configure GetSatisfaction to synch with Salesforce's Support Cloud. Our support team can now let the Get Sat community attempt to provide answers before dedicating internal support staff resources...all while managing the status of discussions from within Salesforce. Get Satisfaction produced a very clean and simple approach to accomplishing this.

really good customer service application

Dan22nd of December, 2011 15:08

Get Satisfaction is a really good customer service application where people can discuss problems and get them solved by company employees. I am using the application regularly and it’s a great solution for the difficult problem solving activities that I have to face in my business. The tool can also be used to build relationships with your partners and clients or for increasing your customer loyality. I can just recommend everybody to use the tracking function which allows you to track discussions per RSS feeds. Like that it is very easy to find people with similar interests. Get Satisfaction is for me an all-rounder and I use it in my business for many different purposes.

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FAQs for Get Satisfaction

Below are some frequently asked questions for Get Satisfaction.

Q. What are the main features of Get Satisfaction?

Get Satisfaction offers the following features:

  • Widgets
  • Mobile
  • Social Knowledgebase
  • Analytics
  • Facebook application for your fan page
  • Social customer support
  • Dynamic curated social knowledgebase
  • Social Communities

Q. How much does Get Satisfaction cost?

We have the following pricing information for Get Satisfaction:

Starting from: $39.00/month
Pricing model: Freemium, Subscription
Free Trial: Available (No Credit Card required)

Q. Who are the typical users of Get Satisfaction?

Get Satisfaction has the following typical customers:

Freelancers, Large Enterprises, Mid Size Business, Non Profits, Public Administrations, Small Business

Q. What languages does Get Satisfaction support?

Get Satisfaction supports the following languages:

Dutch, English, French, German, Italian, Portuguese, Spanish, Swedish

Q. What type of pricing plans does Get Satisfaction offer?

Get Satisfaction has the following pricing plans:

Free Trial, Freemium, Subscription

Q. Does Get Satisfaction support mobile devices?

Get Satisfaction supports the following devices:

We do not have any information about what devices Get Satisfaction supports

Q. Does Get Satisfaction offer an API?

Yes, Get Satisfaction has an API available for use.

Q. What other apps does Get Satisfaction integrate with?

Get Satisfaction integrates with the following applications:

Desk.com, Jira, Salesforce, Zendesk

Q. What level of support does Get Satisfaction offer?

Get Satisfaction offers the following support options:

FAQs, Forum, Knowledge Base, Online Support


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