Get Satisfaction Pricing, Features, Reviews & Comparison of Alternatives

Get Satisfaction Reviews

Get Satisfaction

Drive Customer Engagement

5.0/5 (4 reviews)
16,619     10,850

Get Satisfaction is an easy solution to build online communities that enable productive conversations between a company and its customers. More than 70,000 enterprises trust Get Satisfaction and successfully provide a social support experience for their customers, build better products, increase SEO and improve customer loyalty.
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Get Satisfaction Reviews (4)

Latest reviews

 leverage the power of community

Chances are, you’re feeling pressure to do more with less. For customer success, there’s only one way to make it happen… leverage the power of community. Community building isn’t effortless, but it pays dividends when your customers have a platform to help each other and engage with your brand....

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Reviewed 24th of February, 2014 by Anica

 

 Good App

Bushra approves satisfaction. It's good and satisfactory. I feel satisfied.

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Reviewed 12th of December, 2012 by Bushra

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Get Satisfaction Screenshots (3)

Get Satisfaction screenshot: Get Satisfaction CommunitiesGet Satisfaction screenshot: Pampers' Get Satisfaction CommunityGet Satisfaction screenshot: Get Satisfaction for Facebook

Specifications

Intended Users
Freelancers, Large Enterprises, Mid Size Business, Non Profits, Public Administrations, Small Business
Devices Supported
Web-based
Supported Countries
Asia, Australia, Canada, China, Europe, Germany, India, Japan, Latin America, Middle-East and Africa, United Kingdom, United States
Supported Languages
Dutch, English, French, German, Italian, Portuguese, Spanish, Swedish
Support Options
FAQs, Forum, Knowledge Base, Online Support

Get Satisfaction Pricing

Starting from: $39.00/month
Pricing model: Freemium, Subscription
Free Trial: Available (No Credit Card required)

Subscription starting at $39/Month (Per seat/Prepaid Annually), or $49/Month (paid monthly/per seat).
30 day trial on monthly subscriptions plans.

Competitors Pricing

SailPlay Loyalty

Starting from: $250.00
Pricing model: Freemium, One-time License, Subscription
Free Trial: Available (No Credit Card required)

UserEcho

Starting from: $15.00/month
Pricing model: Subscription
Free Trial: Available (No Credit Card required)

Forumbee

Pricing model: Subscription

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Key Features of Get Satisfaction

  • Widgets
  • Mobile
  • Social Knowledgebase
  • Analytics
  • Facebook application for your fan page
  • Social customer support
  • Dynamic curated social knowledgebase
  • Social Communities

Benefits

Get Satisfaction helps you with...

- Help desk case deflection
- Increased revenue from existing customers
- Customer satisfaction improvement
- Net Promoter Score increase
- Capture feedback and ideas to enable you to build better products

Alternatives to Get Satisfaction

Videos

Anica

leverage the power of community

24/02/2014

Chances are, you’re feeling pressure to do more with less. For customer success, there’s only one way to make it happen… leverage the power of community. Community building isn’t effortless, but it pays dividends when your customers have a platform to help each other and engage with your brand. Showing your customers that there are, in fact, many other people using your product is validation for them. Even if they’re having an issue, they’re more likely to stick it out if they see other people doing the same thing.

Source: GetApp
Helpful?   Yes   No
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Bushra

Good App

12/12/2012

Bushra approves satisfaction. It's good and satisfactory. I feel satisfied.

Source: GetApp
0 of 2 people found this review helpful
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Andy

integrates nicely with Salesforce Support Cloud

10/05/2012

From the technical integration perspective it was a painless effort to configure GetSatisfaction to synch with Salesforce's Support Cloud. Our support team can now let the Get Sat community attempt to provide answers before dedicating internal support staff resources...all while managing the status of discussions from within Salesforce. Get Satisfaction produced a very clean and simple approach to accomplishing this.

Source: GetApp
Helpful?   Yes   No
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Dan Hickox

really good customer service application

22/12/2011

Get Satisfaction is a really good customer service application where people can discuss problems and get them solved by company employees. I am using the application regularly and it’s a great solution for the difficult problem solving activities that I have to face in my business. The tool can also be used to build relationships with your partners and clients or for increasing your customer loyality. I can just recommend everybody to use the tracking function which allows you to track discussions per RSS feeds. Like that it is very easy to find people with similar interests. Get Satisfaction is for me an all-rounder and I use it in my business for many different purposes.

Pros

Flexibility, affordable, great RSS feed functionality

Cons

Nothing that I can think of

Source: GetApp
Helpful?   Yes   No
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