Get Satisfaction Features

Get Satisfaction

Drive Customer Engagement

4.25/5 (4 reviews)

Get Satisfaction Feature Summary

  • Widgets
  • Mobile
  • Social Knowledgebase
  • Analytics
  • Facebook application for your fan page
  • Social customer support
  • Dynamic curated social knowledgebase
  • Social Communities

Customer Management Feature Comparison

Most popular features of all Customer Management apps

API (356 other apps)
Activity Dashboard (214 other apps)
Activity Tracking (157 other apps)
Automatic Notifications (194 other apps)
CRM Integration (129 other apps)
Calendar Management (180 other apps)
Custom Fields (145 other apps)
Customer Database (150 other apps)
Customizable Branding (191 other apps)
Customizable Reporting (158 other apps)
Customizable Templates (165 other apps)
Data Import/Export (173 other apps)
Electronic Payments (130 other apps)
Email Integration (185 other apps)
Mobile Integration (128 other apps)
Real Time Data (128 other apps)
Reminders (183 other apps)
Reporting & Statistics (225 other apps)
Social Media Integration (162 other apps)
Third Party Integration (209 other apps)

Get Satisfaction Feature Reviews

4 reviewers had the following to say about Get Satisfaction's features:

Anonymous
A verified reviewer
Verified Reviewer

GetSatisfaction is a great tool for businesses.

2019-02-12

Pros

Since it's built for mobile integration, it makes it easy to get support quickly whether you're on a computer or mobile device.

Cons

Leaving customer support mostly to users means that a lot of times the answers end up being "Well you have to contact the company, we don't work for them" anyway.

Rating breakdown

Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

6/10
Source: GetApp
Helpful?   Yes   No
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Andy

integrates nicely with Salesforce Support Cloud

2012-05-10

From the technical integration perspective it was a painless effort to configure GetSatisfaction to synch with Salesforce's Support Cloud.

Source: GetApp
Helpful?   Yes   No
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Anonymous
A verified reviewer

An okay community based platform, with a few hiccups

2018-04-24

Pros

I like the view, and organization of the UI; it's friendly enough on the eyes and occasionally easy to navigate.

Cons

Most of the time it's difficult to navigate, when attempting to access information for, often redirecting and sending myself in loops; not bad necessarily, but it'd be nice to see some of the information need housed on the same page of post (like relevant email/username).

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No
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Anica

leverage the power of community

2014-02-24

Community building isn’t effortless, but it pays dividends when your customers have a platform to help each other and engage with your brand. Showing your customers that there are, in fact, many other people using your product is validation for them.

Source: GetApp
Helpful?   Yes   No
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