Get Satisfaction Features

Get Satisfaction

Drive Customer Engagement

4.25/5 (4 reviews)

Competitor Feature Comparison

360 Degree Feedback
API
Activity Dashboard
Activity Tracking
Alerts/Notifications
Churn Management
Collaboration Tools
Commenting/Notes
Communication Management
Community Management
Complaint Monitoring
Content Creation
Content Management
Customer Experience Management
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Data Import/Export
Drag & Drop
Event Management
Feedback Management
Ideation
Moderation
Multi-Language
Multiple User Accounts
Predictive Analytics
Real Time Analytics
Real Time Data
Real Time Notifications
Reporting & Statistics
Reporting/Analytics
SSL Security
Search/Filter
Sentiment Analysis
Single Sign On
Survey/Poll Management
Surveys & Feedback
Template Management
Text Analysis
Third Party Integrations
Trend Analysis
Widgets
Learn moreCompare App
360 Degree Feedback
API
Activity Dashboard
Activity Tracking
Alerts/Notifications
Churn Management
Collaboration Tools
Commenting/Notes
Communication Management
Community Management
Complaint Monitoring
Content Creation
Content Management
Customer Experience Management
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Data Import/Export
Drag & Drop
Event Management
Feedback Management
Ideation
Moderation
Multi-Language
Multiple User Accounts
Predictive Analytics
Real Time Analytics
Real Time Data
Real Time Notifications
Reporting & Statistics
Reporting/Analytics
SSL Security
Search/Filter
Sentiment Analysis
Single Sign On
Survey/Poll Management
Surveys & Feedback
Template Management
Text Analysis
Third Party Integrations
Trend Analysis
Widgets
Visit WebsiteCompare App
360 Degree Feedback
API
Activity Dashboard
Activity Tracking
Alerts/Notifications
Churn Management
Collaboration Tools
Commenting/Notes
Communication Management
Community Management
Complaint Monitoring
Content Creation
Content Management
Customer Experience Management
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Data Import/Export
Drag & Drop
Event Management
Feedback Management
Ideation
Moderation
Multi-Language
Multiple User Accounts
Predictive Analytics
Real Time Analytics
Real Time Data
Real Time Notifications
Reporting & Statistics
Reporting/Analytics
SSL Security
Search/Filter
Sentiment Analysis
Single Sign On
Survey/Poll Management
Surveys & Feedback
Template Management
Text Analysis
Third Party Integrations
Trend Analysis
Widgets
Visit WebsiteCompare App

Get Satisfaction Feature Reviews

4 reviewers had the following to say about Get Satisfaction's features:

Anonymous
A verified reviewer
Verified Reviewer

GetSatisfaction is a great tool for businesses.

2019-02-12

Pros

Since it's built for mobile integration, it makes it easy to get support quickly whether you're on a computer or mobile device.

Cons

Leaving customer support mostly to users means that a lot of times the answers end up being "Well you have to contact the company, we don't work for them" anyway.

Rating breakdown

Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

6/10
Source: GetApp
Helpful?   Yes   No
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Anonymous
A verified reviewer

An okay community based platform, with a few hiccups

2018-04-24

Pros

I like the view, and organization of the UI; it's friendly enough on the eyes and occasionally easy to navigate.

Cons

Most of the time it's difficult to navigate, when attempting to access information for, often redirecting and sending myself in loops; not bad necessarily, but it'd be nice to see some of the information need housed on the same page of post (like relevant email/username).

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No
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Anica

leverage the power of community

2014-02-24

Community building isn’t effortless, but it pays dividends when your customers have a platform to help each other and engage with your brand. Showing your customers that there are, in fact, many other people using your product is validation for them.

Source: GetApp
Helpful?   Yes   No
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Andy .

integrates nicely with Salesforce Support Cloud

2012-05-10

From the technical integration perspective it was a painless effort to configure GetSatisfaction to synch with Salesforce's Support Cloud.

Source: GetApp
Helpful?   Yes   No
Read more