Get Satisfaction Reviews

Get Satisfaction Reviews

Get Satisfaction

Drive Customer Engagement

5.0/5 (4 reviews)
16,619     10,879

Anica

leverage the power of community

24/02/2014

Chances are, you’re feeling pressure to do more with less. For customer success, there’s only one way to make it happen… leverage the power of community. Community building isn’t effortless, but it pays dividends when your customers have a platform to help each other and engage with your brand. Showing your customers that there are, in fact, many other people using your product is validation for them. Even if they’re having an issue, they’re more likely to stick it out if they see other people doing the same thing.

Source: GetApp
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Bushra

Good App

12/12/2012

Bushra approves satisfaction. It's good and satisfactory. I feel satisfied.

Source: GetApp
0 of 2 people found this review helpful
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Andy

integrates nicely with Salesforce Support Cloud

10/05/2012

From the technical integration perspective it was a painless effort to configure GetSatisfaction to synch with Salesforce's Support Cloud. Our support team can now let the Get Sat community attempt to provide answers before dedicating internal support staff resources...all while managing the status of discussions from within Salesforce. Get Satisfaction produced a very clean and simple approach to accomplishing this.

Source: GetApp
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Dan Hickox

really good customer service application

22/12/2011

Get Satisfaction is a really good customer service application where people can discuss problems and get them solved by company employees. I am using the application regularly and it’s a great solution for the difficult problem solving activities that I have to face in my business. The tool can also be used to build relationships with your partners and clients or for increasing your customer loyality. I can just recommend everybody to use the tracking function which allows you to track discussions per RSS feeds. Like that it is very easy to find people with similar interests. Get Satisfaction is for me an all-rounder and I use it in my business for many different purposes.

Pros

Flexibility, affordable, great RSS feed functionality

Cons

Nothing that I can think of

Source: GetApp
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