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Glue Up Reviews

Overall rating

4.6

/5

119

Rating criteria

  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.02/10

Reviews by rating

Pros and cons

I am very pleased with the experience with Eventbank. From Willis, their representative in Indonesia, to the support team, the service is very strong.
In addition, the event pages look great which really helps for an organization like ours that doesn't have a website yet.
Value for money and great customer success team to answer any kind of questions to accommodate our business needs.
Unfortunately, we've been unable to cancel our contract - which is somewhat understandable.
Downside would be that it has bug issues during the time I was using it.
The email costs alone make this more expensive than either MailChimp or Squarespace's native mailer feature.
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119 reviews

Recommended

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Anna R.

Government Administration, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great tool for Chambers of Commerce

Reviewed 5 years ago

Our Chamber has been using Eventbank for almost 2 years now and we are able to provide a much more professional service to our Members and to keep better track of new leads and our guests. We are overall very satisfied with the service.

Pros

It is an all-in-one software: Events Management, Membership Management, Database recording

Cons

Automatic messaging should be more customizable.

TS
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Thilaga S.

Nonprofit Organization Management, self-employed

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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User-Friendly

Reviewed 4 years ago

I am very happy as it functions as one stop centre for both event and membership management.

Pros

I have been using the EventBank software for almost 1 year above. At first, to be honest, I hesitated to switch to EventBank from the previous software (the feel to stay in the comfort zone even though it wasn't). Reluctantly, I chose EventBank due to recommendations from my employer and they proved I was wrong. EventBank made my life easier. There few points I would like to state here to justify...

Cons

The least that I liked about this software is there should be linked with the respective organization's banks.

AS
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Alberto S.

Media Production, 51-200 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1/10

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Long way to go

Reviewed 4 years ago
Pros

The one and only positive thing I'd like to stress is just the event management system, being it their core business, though pretty limited alone.

Cons

– Really fuzzy servers: editing and creating things on the platform is painstakingly slow and often the user can lose all the work done. – Newsletter editing features are very, very terrible. Please, avoid altogether if you plan to manage a newsletter also.

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Mas Idayu H.

Oil & Energy, 10,001+ employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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RSVP management easily with Glue Up

Reviewed 10 months ago
Pros

Professionalizing our databases and event operations, such as invites, response monitoring, finances, and more, was made possible with GlueUp. GlueUp's subscription procedure is simplified and the most effective system with few costs. Members' info is well protected.

Cons

Sadly, owing to our country's legal constraints, we could not access certain of the functionalities, notably the billing option. Although it is nearly difficult to discover software that will fulfill all of an organization's needs, there are several options available.

AT
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Anand T.

Insurance, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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It is useful software for IBAI members.

Reviewed 5 months ago

useful software for all the membership operation communication.

Pros

Membership renewal through this portal is very easy for All our members. The support from CRM team and sales team ( [SENSITIVE CONTENT]) is very helpful for all our IBAI members. Now Sending Community campaign and Online Event is very easy through this platform. This software also useful for maintain our Membership data base. generating Invoice and payment receipt is simple through this platform.I would say it is useful for all the membership operation communication.

Cons

Membership certificate is not generated through this software.

EL
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Erik L.

Civil Engineering, 51-200 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Perfect community and membership management software

Reviewed 7 months ago

We can do everything we need to do to run events and manage our larger community from one place. Experience is much better for us and also for our community, we now spend less time managing various tasks.

Pros

All features we need are offered in one platform and everything works together great - event management, membership management, event pages and more. Customer support is also great, I usually get a reply to any question within an hour.

Cons

Nothing I would hate, sometimes Glue Up platform is running bit slow, but nothing major.

CZ
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Candice Z.

Nonprofit Organization Management, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Best event management software

Reviewed 7 months ago
Pros

The event management and registration functions are my favorite parts of Glueup system. It's super easy to access, and beginner-friendly to work around. The payment option includes both China-preferred Ada pay and credit card options, which makes it easy for our users with different needs. Glueup also provides great client services. Their client managers are reliable, professional and responsive, and have been my irreplaceable partners in all events.

Cons

To due unexpected server challenges, Glueup system might be slow from time to time.

AC
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Annie C.

Airlines/Aviation, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Comment from AsBAA

Reviewed 7 months ago
Pros

The membership management are clear and easy to use

Cons

Flexibility is not enough for the application form

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Adity D.

Hospitality, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Best tool for event management

Reviewed 4 years ago
Pros

Very ease to use for all the components in event management.

Cons

Few more features could be added in the future.

EB
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Eliane B.

Maritime, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Fantastic tool for membership management

Reviewed 10 months ago

Great

Pros

The Community Hub - great way to connect my members from all over the world

Cons

There is nothing I dislike about the tool; however, I have not yet used the campaign and events creation, for instance. I hope It will be easy to use!

AR
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Verified reviewer

Entertainment, self-employed

Used other for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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I got through my first event and realized I needed a different platform once completed

Reviewed 4 years ago

My overall experience was much better than my previous with using other softwares my only gripe was what i mentioned above. If those 4 issues can be fixed then I'd say it's a great platform but for now I'm going to be finding another option.

Pros

It was easy to set up the registration page and ticket options. Somewhat customizable. Check in was standard. Reporting is descent, can download excel spreadsheets for specific ticket types.

Cons

1. The top con on my list would be the payout process. Being that my events function based on ticket sales it's important that I have access to funds more frequently then twice per month. Other ticketing systems will pay you out every few days. I ran in to an issue where I needed to pay my instructors, venue and other staff but didn't have the funds available, so I had to front the money out of my...

Vendor response

Thank you for your review and honest feedback. Customer satisfaction is our highest priority at EventBank, and we are taking your review with the utmost seriousness and have already put in future updates and plan to improve customer experience with the product and services we provide. You'll be pleased to find that we do have an option available to create temporary profiles so that volunteers...

JS
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James S.

Health, Wellness and Fitness,

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Putting the service in 'Platform as a Service'

Reviewed 6 years ago

I've been working on implementing EventBank as the primary platform to organize, manage, and execute group exercise events for FitFam Shanghai - we're a very active and consistent fitness community and volunteer organization based in shanghai that organizes and runs completely free outdoor and some indoor workouts. The volume of workout 'events' that we do per week has increased drastically, and with...

Pros

It's functions are very apt to fulfill many needs of our organization, and the team responsiveness is great.

Cons

There are minor issues with some of the registration functions.

AS
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Anja S.

International Trade and Development, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Simple and user friendly CRM System

Reviewed 2 years ago

I appreciate the customer support [SENSITIVE CONTENT HIDDEN], who always in timely manner response on any given time of the day and week. He always follow up and is extremely helpful. Wish [SENSITIVE CONTENT HIDDEN] was the one, who had been the first project manager, so it wasnt so delayed. But [SENSITIVE CONTENT HIDDEN] is super competent and understand his customers.

Pros

The software is very user friendly and not complicated and perfect for event and membership management.

Cons

Some features and the structure not so flexible. Still feel room for improvement to enhance the features. And many extra features is a different pricing contract.

AM
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Aisling M.

Nonprofit Organization Management, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Good vision, good care of customers, good product

Reviewed 6 years ago

I have been using EventBank for over 1 year. I appreciate that they listen to customers and release updates in line with suggestions they have received. Their support team has an incredibly fast response time, and always has a great answer or solution to my problem. UX is great - very simple interface and easy to understand. Love that it's trilingual. There are a lot of great little features you...

Pros

UX, Ease of use

Cons

No HTML functions

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Adrian D.

Human Resources, 1-10 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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My Glue Up experience

Reviewed 2 years ago

Overall, the experience was pleasant and exciting in spite of a few bumps which can still be improved. My guests generally had a good time and they are looking forward to another round. Out of 21 guests I invited, only 16 made it because the others found it tricky to install the app before the start of the event. I realized not everyone is tech-savvy but this is also an opportunity for the app to be developed further for easy use.

Pros

It's a great platform to connect, network, interact and build relationships with other pros from various industry within a short span of time. It's also fun and exciting because you'll never know you you'll meet next. I highly recommend this to business leaders, consultants, freelancers and others looking for an easy-to-use platform that can deliver positive results.

Cons

1. Sometimes the matching and waiting period takes time: even if it gets refreshed, for some reason, it hangs 2. The notification icon that time is running out is too small 3. Some users on a smartphone and tablets cannot experience the app; this can be a challenge since people are on the go and most users will use their phones 4. The design inter phase looks a bit dated 5. You cannot see everyone upon arrival; there is no mood-setter function 6. After pressing the green or go button, you still have to press your HD cam "allow" before it connects with the next person waiting on line

MB
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Matthieu B.

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Productive now that we have Eventbank

Reviewed 6 years ago

We have tried many "popular" services in China to sell tickets to our events and it is clear that they don't know their industry. Eventbank clearly made the effort to think from an organiser's perspective rather than click bait standpoint (or least effort required). With Eventbank, I can onboard new organisers smoothly and delegate them exactly the rights I want. It's simple to create personalised...

Pros

With Eventbank, I can onboard new organisers smoothly and delegate them exactly the rights I want. It's simple to create personalised and professional designs for our event pages. Sharing on social media and their payment methods are all smooth and straightforward.

Cons

They could provide more analytics, drive some traffic from their own audience and offer more features to design their event pages.

PJ
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Paige J.

Hospitality, 10,001+ employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Easy-to-use event management tool with great support

Reviewed 5 years ago

Efficiency, happy attendees, professional look.

Pros

We use EventBank's event management software for all of our large events at Kempinski. It is very intuitive and easy-to-use, and we can create great looking professional event websites with registration, payments, community features, and other information we need to display. QR Code Check-ins with the Manager App are super-fast. Great thing is also that we have a dedicated Customer Success Manager and she helps us with all the questions and queries in a timely manner.

Cons

Our event pages are bi-lingual - both English and Chinese, and sometimes the Chinese version of the website is not super intuitive.

JP
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Julian P.

Human Resources, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Wonderfull Experience

Reviewed 2 years ago

Using GlueUp has been a magnificent experience, because it allows me to offer service and value oriented towards the satisfaction of our clients.

Pros

Using GlueUp has been a magnificent experience, because it allows me to offer service and value oriented towards the satisfaction of our clients.

Cons

Nothing in general, at this moment all is fine

EW
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Evander W.

Nonprofit Organization Management, 11-50 employees

Used monthly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Data-based. Functional. Fast. Ads easy to be published. First choice for setting RSVP of events.

Reviewed 6 years ago

Easy to use. I have got the connection with prospective members and thus i can better build cooperation with them.

Pros

I mainly use EventBank to set up events registration whenever my organization organises any external/sometimes internal events. So, my comments in this survey are all based on my experience on this feature, I know there are many other features including CRM etc though. It's pretty easy to use EventBank to promote events via mailings and set up RSVP. Also, I have found it convenient to check in guests onsite to verify their registration. Also, the EventBank supports several languages and meanwhile it works fast in China, unlike some international survey apps working slowly in China or Chinese apps without an English version.

Cons

Sometimes, I get confused about the two EventBank websites -.com and .cn because they both have English home pages while my administrator account is only valid in one website. So, upon logging in a new device on which where the right website is not saved as a bookmark, I have to try both sites to log in successfully. I think it would be even better if there are more styles to choose from in the publishing events page?

sg
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shweta g.

Marketing and Advertising, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Best all in one User friendly management tool

Reviewed 3 months ago

We had no idea how many people were actually reading our mails. These facts and figures were produced by Glue Up to clarify the literacy quotient.

Pros

It's easy to use. The features are user-friendly and supports online payments. Glue-Up is a game-changer

Cons

Nothing I particularly dislike about this app, but sometimes there some issues arise. otherwise glue app solve its problem quickly.

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Nina K.

Marketing and Advertising, 501-1,000 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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User friendly and responsive service

Reviewed 4 years ago
Pros

1) The people behind it! Extremely responsive customer service and fast problem solving. 2) Ease of use: Simple to understand and maneuver

Cons

Nothing whatsoever. I have been using it for 2 years now.

VL
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Veronica L.

Management Consulting, 1-10 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Ease of using the platform

Reviewed 3 years ago

Eventbank support team has been key to get to know the platform better and make sure a report was provided to my directors to persuade on getting the platform as it betters the way we deliver and therefore our image.

Pros

The software is an intuitive step-by-step platform that gives structure to the event as it is logical to follow. It has many functions but the key ones are highlighted or compulsory to fill to make sure the skeleton of the event is completed fast with what is essential.

Cons

Probably the many ways available to do the same thing.

AM
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Alessia M.

Nonprofit Organization Management, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Easy Chamber of Commerce management

Reviewed 2 years ago
Pros

I like different features: 1. Members & Membership Management (renewal process is easy and time saving) 2. Events managment: easy, simple, intuitive, time saving, customizable. 3. Finance: autogenerate invoices and can be integrate with Quickbooks 4. Database and email campaign - easy to manage and time saving

Cons

I like most features and generally is very user-friendly. The APP is good to have but seems slower than accessing from the desktop. Overall there is nothing I really don't like or that is creating me a problem in managing the Chamber.

TH
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Taylor H.

Hospitality, 1-10 employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

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Personally Do Not Recommend

Reviewed 2 years ago
Pros

The member-facing and admin-facing instances are easy enough to navigate with little training needed prior to using the platform.

Cons

There have been several discrepancies between the app and desktop version of the platform that is yet to be resolved (it's been 3 months). We also continually get event notifications for events scheduled for the actual company, GlueUp. It's very frustrating for our members to receive notifications about an event that doesn't pertain to anything we do.

EB
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Ely Boy E.

Public Relations and Communications, 51-200 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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PR Congress

Reviewed 4 years ago

A highly functional platform that solves pre-event woes.

Pros

Its drag and drop functionality saved us a lot of time and effort. It's technically a one-stop-shop. From website development to communication dissemination and from ticketing and payment system down to event registration, Eventbank solved a lot of pre-event woes.

Cons

It's drag and drop functionality is also its weakness as it limits users' ability to design the emailers and website they way they need it to be.