Page 5 | Gold-Vision CRM Reviews - Pros & Cons, Ratings & more

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Gold-Vision is a full suite of highly configurable CRM tools for sales & marketing automation, project management, customer support, events management, integrations and more.

Gold-Vision CRM

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Managing Director

Two best things about Gold Vision from our point of view. Customer service is outstanding - The team is very responsive and great at helping us get the most out of the system.

Account Manager

Overall very good- helpful team, responsive help desk and regular updates, they are even open to product upgrade suggestions.

Business Developmnet Manager

The level of detail it provides, from opportunity to project delivery is great and provides all the data I need to track opportunities and projects, coupled with easy to use reports.

We are a small, but expanding firm, and GoldVision gives us the flexibility we need at a fair cost. We receive excellent customer support and the team are responsive and knowledgeable.

VP Sales & Marketing

With the help of a very talented and conscientious team at GV we were able to re-create our entire project workflow system within Gold Vision with a seamless integration.

Business Development Manager

GV is a great product and costs much less than its competitors. The service we receive is excellent and the webinars are very worthwhile.

Business Development Co-ordinator

From ease of creating to extracting information, Gold-Vision is superb.

Customer Experience Lead

It allows us to to open tickets and follow the tickets through to resolution. The email tracking system is great so you can view all of the email contacts for each ticket at once.

Head of Membership & Events

I love that we can customise everything to suit our needs. We use Eventbrite for our event registrations and it works seamlessly.

Operations Manager

My favourite thing is the ability to configure most of the screens to suit your requirements.

Marketing Manager

Campaign software unable to send without. Gv-c in the email - this can sometimes lead to emails being missed when people reply with the new email address in cc or bcc box.

Marketing Manager 

Would highly recommend Gold-Vision to anyone looking for a new CRM system. Taj was a great support throughout the development.

What makes it so perfect as my marketing tool, is the integration of CRM with Connect e-marketing.

Terminology was difficult to understand, which made keying data into some fields a challenge. People were putting the same data into different fields because they didn't understand the titles.

Business Development 

Great tool for staying organized and having all our critical information in one location.

The drag and drop functionality for Gold-vision Connect design aspect is a bit clunky and makes it difficult to position and re-size the elements exactly how you want them to look.

Department Manager

My team have to use Gold-Vision on a daily basis and it is very user friendly and you can amend to your own personal business needs.

Case Manager Personnel Administrator

I find the system's appearance a bit fussy and unclear. And some of the areas of the system can be complicated to understand.

Act!

GV is a great product and costs much less than its competitors. The service we receive is excellent and the webinars are very worthwhile.  

Great Webinar Experience

Great product.  Great support team

Gold-Vision CRM review

Hi Rosie,

Thank you for your excellent review and we're so happy to hear your finding GV8 much more user-friendly.

We're currently working to improve our help site where we shall be introducing additional webclips, easy-links and FAQ's - so we hope you'll find this much easier to use.

Kind regards,

Zoe

Great CRM. Affordable price and outstanding service.

A comprehensive CRM System that is easy to use with excellent support when needed.

An intuitive system for those with CRM experience and excellent support for those less experienced

Excellent service and great product

Great introduction and service from rep. Simple and effective for what we need.

Thanks for the review James.  The good news is we can add any domain of your choice as the sender address for Gold-Vision Connect emails.  We'll get in touch and progress this with you.

Although our use of the software is still evolving, it is helping to be more green with using less paperwork. It has improved communication across teams both internal & externally. It has also helped improve our quote process along with enabling quotes to contain specific descriptions on products along with links to our website for literature downloads.

Our experience has provided a platform to continually improve service to our customers

Reliable CRM Software

The system feels dated and very click heavy, you have to edit all boxes and save resulting in multiple clicks. It is slow to load and I cannot use it as a mobile version. It does  not feel like the system we were promised.

Not all it was cracked up to be

Very positive overall. Looking to use more of the system moving forward. 

So far so good. 

Hi Matthew,

Thank you for your excellent review, and we're so pleased your having a positive experience with Gold-Vision.

With regards to your performance issue we shall look into this for you.

Kind regards,

Zoe

The quality of service we received from both Simon and Bashar has been top notch. They are quick to respond and use easily understood terms to explain the process. 

Gold Vision looks very easy to use and I feel we have benefited from a very personal approach to configuration and product development. It will certainly speed up our administration processes and help us to use business intelligence to continually improve

Excellent product & excellent service

Excellent, great customer service, really straightforward software to integrate & use.

GV are really helpful and informative do a lot to help their clients to improve their overall experience. 

Good Service

Gold-Vision have been professional and efficient from start to finish. We have looked a many CRM providers over the past few months but no company compared to Gold-Vision, they were the only company who invited us to there office for a demonstration which was a great insight of Gold-Vision's day to day running. It was quite clear that they look at every company personally and suggest the best way forward rather than their being a standard format which impressed us the most and is why we chose Gold-Vision as are new CRM providers. 
Our installation and training with Bashar was precise he understood that we are an insurance brokers and there were no questions to difficult for him to answer all information given was easy to understand  and the system has been configured to our working needs and is working well for our company.
Overall Gold-Vision have been a great company to work with during our CRM installation and are still proving to be with there support.

Gold-Vision Professional And Efficient ! 

Very good. [SENSITIVE CONTENT] has been exceptional with training delivery, guidance and extremely patient!

Powerful CRM & Marketing tool 

Hi Claire,

Thank you for your excellent review. It's great to hear that your find GV to be a powerful CRM and you received excellent training and guidance from our team!

Kind regards,

Zoe

We reviewed lots of CRM's out there but nothing had all of the functionality of Gold-Vision.  We had specific requirements with regards to integrating with our ERP (Sage X3) but not a problem for these guys.
All functions work as they should and when we have had issues (caused by our side of the integration) the support team were quick to resolve.  Highly recomend this product....best thing to do is see it in action for yourself.

Best CRM on the market !

THE BEST!!

Excellent customer service and a product that will help the business grow! 

We have been using the GV system for about 2 months now and find it works very well for us. The team are helpful and we are definitely getting there with it. Have already dumped some of our paper based systems and are very happy with how it is going.

After 2 months...

Have been really impressed with the work done by Esteiro, particularly the Implementation Team who've been outstanding. Very knowledgeable & professional team, with a great approach to working, and a clear dedication to delivering excellent customer satisfaction. Implementation sessions with our account manager were always efficient and well-run. The level of support available from the project's outset has been really first-rate and, several months into deployment, we are really pleased with the support facilities available.

Excellent CRM package

We implemented Gold Vision in 2013 and we've never looked back.  Gold Vision provides us with more than just a CRM system.  It is easy to use, allowing new users to quickly learn how to navigate around the system.  It is also highly configurable which has meant that we have been able to tailor the system to our company needs.  The automatic alerting functionality has enabled us to improve and standardise processes within our company, increasing efficiency.  

A great system!

Shephard Media has used Gold Vision as our CRM system for three years now. With over 3,000 potential advertisers spread over 21 titles and 60 issues a year we've found it an excellent system that allows the sales team to manage accounts, keep their colleagues appraised and for management to track and accurately forecast our business. I'm happy to recommend'

An excellent system!

Integrated well with our other ERP systems, was flexible enough to be customised to fit our business processes, and we can customise screen design/layout etc ourselves, which is a huge advantage in a fast-moving business that needs processes and data to change to keep up!

Gold-Vision CRM Reviews (2025) - Page 5

126 reviews

Great Webinar Experience

Great product. Great support team