GoldMine Pricing, Features, Reviews & Comparison of Alternatives


Manage contacts with GoldMine CRM

3.53/5 (149 reviews)

GoldMine overview

With GoldMine you can build close, long-lasting relationships to generate more sales and support, improve client satisfaction, and can even reduce business expenses.


Starting from
Pricing options
Value for money


Business size



United States, Australia, Canada, Europe, United Kingdom

Supported languages

GoldMine screenshot: Relationship ManagementGoldMine screenshot: Microsoft Outlook Integration

GoldMine reviews

Value for money
Ease of use
Customer support
Ken Russ

Goldmine, Evolving or Escaping

Used daily for 2+ years
Reviewed 2016-11-03
Review Source: Capterra

Goldmine have for quite a while had a stranglehold on CRM for the desktop. Their product is feature rich and amazingly customisable to your needs. Moving away from Firebird to SQL did bring some problems in the early version but now they seem to have a handle on it. Unfortunately, they still have not improved their customer facing services very well. Very slow to respond to requests, or better still sell you a product without support from the developers. I first went to Goldmine because it was recommended as the perfect fit for a small family business and I only needed to buy one licence. Then they lost their way and decided only big business was in their best interest. No more single licences and having to buy a minimum 5 licences when I was only ever going to use 1, and then having subscription on those five licences simply became uneconomic for us. The product is great the back up, from my third party support people is great, the attitude and concern of Heat is not. I will keep using the software because there is literally nothing else on the market that comes close to the capabilities of the product. And Goldmine DOES NOT have to have an internet connection to work in it. A very big bonus for remote parts of Australia where internet is still a pipe dream. The installation MUST be undertaken by a professional though as it is difficult, must be done this way and look out if you have problems. I will still recommend this program for the company looking for a great, all in one, CRM system that can be a standalone or work with everyone in the company. Just look at your costs though, you can't support the product yourself.All in one place CRM, Very versatile and customisable. Does not require Internet access. Very stable and mature product with Sales automation.

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Marc Saxe

Goldmine Takes a Licking and Keeps on Ticking

Reviewed 2016-02-07
Review Source: Software Advice

Goldmine keeps our lead and customer database organized and accessible, almost 24/7/365 for close to 15 years. We're still running on Standard 6.7 server/client and cannot find a decent alternative to match it's capabilities. I like their licensing model, as there are no recurring monthlies, like SalesForce, and other cloud based CRM's. We have few issues with the email client. The WebImport is almost rock solid, once set up. Our initial database customization still models our business perfectly, with relatively few field additions. Understand that in 2001, there was nothing close in function or price. It is robust, and we have used around 25% of it's capabilities. It is wonderful software.

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Dario Bavicchi

more than 10 year user. Good program but new users take time to get in

Used daily for 2+ years
Reviewed 2017-08-03
Review Source: Capterra

we are using it in many marketing process It's 10 years that i'm using it so i know how it works and it's fine It has some good features We still use it because it has great external utilities ( GoldBox, DBX Data Management) that allow us a full integration with our ERP without them Goldmine would it be useless Affordable cost

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Mark Bennett

Fast and efficient CRM

Used daily for 2+ years
Reviewed 2017-08-01
Review Source: Capterra

It allows me to control my contacts and engagements efficiently. The reports that I've customized are invaluable to my business.A single window pane look at my day. Contact search center gives me a flexible way to find contacts. The knowledge base feature lets me build my own KB on any subject. Customized SQL queries and reports help me make sure my work gets billed. The value of the software greatly exceeds the cost. This is the third CRM I've used over the decades, and the best by several magnitudes. There is an active Forum membership populated with some very knowledgeable people.

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Marsha Johnson

I like that it is an all in one CRM tool for contacts, marking and sales, and customer service

Used daily for 2+ years
Reviewed 2018-03-07
Review Source: Capterra

I became familiar with this product over ten years ago and was impressed with its functionality. I have found that quite a few CRM tool have modelled their solution off this product. I use the Email, note, and customer interaction tracker for each of the customers and also suppliers. GM makes it easy to quickly find out what your last communication with that customer was, and also where to go from that point. All users can use this system at the same time and make updates and I like that it shows who made what change.

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GoldMine pricing

Starting from
Pricing options

GoldMine features

API (318 other apps)
Activity Dashboard (188 other apps)
Activity Tracking (138 other apps)
Automatic Notifications (174 other apps)
Automatic Reminders (165 other apps)
CRM Integration (121 other apps)
Calendar Management (161 other apps)
Contact Database (115 other apps)
Custom Fields (136 other apps)
Customer Database (130 other apps)
Customizable Branding (160 other apps)
Customizable Reporting (139 other apps)
Customizable Templates (138 other apps)
Data Import/Export (152 other apps)
Electronic Payments (120 other apps)
Email Integration (163 other apps)
Mobile Integration (121 other apps)
Reporting & Statistics (188 other apps)
Social Media Integration (139 other apps)
Third Party Integration (181 other apps)

Additional information for GoldMine

Key features of GoldMine

  • Complete CRM Dashboards
  • Microsoft Outlook Integration
  • Relationship Management
  • Sales Management
  • Campaign Management
  • Customer Service and Support
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