Goody Features

Goody

Customer Loyalty, Marketing and CRM solution

4.43/5 (75 reviews)

Goody Feature Summary

  • Activity management
  • Activity tracking
  • Barcode scanning
  • Business analysis
  • Campaign planning
  • Member portal
  • Communication management
  • Custom development
  • Customer accounts
  • Customer analysis
  • Mobile integration
  • Multi-channel communication
  • Multi-location
  • Promotions management
  • Customer returns
  • Search functionality
  • Tracking features
  • Activity dashboard
  • Customer loyalty program
  • Social network marketing
  • Multi-channel marketing
  • Social advertising
  • Activity monitoring
  • Personalized profiles
  • Email invitations
  • Reporting & statistics
  • Rewards management
  • Customer activity reporting

Competitor Feature Comparison

Activity Dashboard
Activity Management
Activity Tracking
Barcode Scanning
Business Analysis
Campaign Planning
Client Portal
Communication Management
Custom Development
Customer Accounts
Customer Activity Reporting
Customer Profiling
Email Invitations & Reminders
Loyalty Program
Mobile Integration
Multi-Channel Communication
Multi-Channel Marketing
Multi-Location
POS
Personalized Profiles
Promotions Management
Reporting & Statistics
Returns Management
Rewards Management
Search Functionality
Social Advertising
Social Network Marketing
Learn moreCompare App
Activity Dashboard
Activity Management
Activity Tracking
Barcode Scanning
Business Analysis
Campaign Planning
Client Portal
Communication Management
Custom Development
Customer Accounts
Customer Activity Reporting
Customer Profiling
Email Invitations & Reminders
Loyalty Program
Mobile Integration
Multi-Channel Communication
Multi-Channel Marketing
Multi-Location
POS
Personalized Profiles
Promotions Management
Reporting & Statistics
Returns Management
Rewards Management
Search Functionality
Social Advertising
Social Network Marketing
Visit WebsiteCompare App
Activity Dashboard
Activity Management
Activity Tracking
Barcode Scanning
Business Analysis
Campaign Planning
Client Portal
Communication Management
Custom Development
Customer Accounts
Customer Activity Reporting
Customer Profiling
Email Invitations & Reminders
Loyalty Program
Mobile Integration
Multi-Channel Communication
Multi-Channel Marketing
Multi-Location
POS
Personalized Profiles
Promotions Management
Reporting & Statistics
Returns Management
Rewards Management
Search Functionality
Social Advertising
Social Network Marketing
Visit WebsiteCompare App

Mobile apps

iOS App


457 reviews

Requires iOS 10.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


250 reviews

Goody Feature Reviews

25 reviewers had the following to say about Goody's features:

Rob Gosling

Compliments my choices

2019-10-13

Goody compliments my choice of suppliers and helps influence my purchasing decisions

Pros

It’s typically easy to use with my preferred suppliers

Cons

The loss of “activity “ option details on my account and no feedback since making this comment on previous survey.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
Read more
Vaughan Moss

Very simple to understand and rewards are determined locally

2018-02-09

Pros

Local programme for local customers with a national or big brand feel. Very easy to understand and to use

Cons

Too much daily or weekly reporting. May be good for some customers but can be intrusive for a group of stores

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Source: Capterra
Helpful?   Yes   No
Read more
Mel van Amstedam

Kiwi Timber

2019-03-05

Overall we are happy

Pros

Great way to reward your customers and get a customer database

Cons

Sometimes the hardware has issues. Charge doesn't work properly and screen flicks

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Goodycard


Thanks for the positive review Mel! We hope you enjoy using the software to date. Unfortunately hardware can be tricky - but the best thing to do in these situations is call us immediately and we'll help you sort this out!

Read more
Vishal Kumar

Value of product

2019-01-31

Pros

It's easy to use and helps to retain the customer database.

Cons

Would be more efficient if connect to till.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Goodycard


Hi Vishal, thanks so much for your positive review. We're actively working on our POS integrations. Unfortunately, legacy POS systems are harder for us to integrate with, but as we say, we're working on solutions.

Read more
Sheryll Bow

Goody Card Newbies

2018-09-17

Looking forward to being more proactive with contacting customers with email marketing etc, and segmenting our customer base using Goody Card.

Pros

We are looking forward to contacting our customers with specific deals that will appeal to them.

Cons

Would like to be able to put in customers name when signing up, feel it is just a bit too impersonal not to!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Goodycard


Thanks Sheryll, we'll be sure to pass this feedback to our onboarding and support team.

One of the reasons why we don't ask for first and last name is that this is customer initiated on sign up. This typically occurs when registering their account. Whilst I think it makes sense to help customers enter their details, staff often enter these details incorrectly.

We're developing new ways to help guide customers through this, including our new Goody Enroll app, which is available in the app store.

We hope you and your customers enjoy using it, and see the results!

Kind regards,

Rory Moss
Marketing Manager

Read more
Vanessa Neighbours

Goody's worth it

2020-01-14

Great notifications through email which tie in when your card is swiped.

Pros

That it is a national customer rewards scheme rather than just local.

Cons

There is nothing that I don't like about Goody.

Rating breakdown

Value for money
Ease of use
Features

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Meghan Seamark

Has done wonders for our customer database and customer loyalty

2018-02-02

An easy customer loyalty package that is recognised and loved by our customers and staff.

Pros

Also, love the NPS great getting daily feedback about what our customers think.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Shannay Henning

Customer Service is appalling. Out of 3 questions in 12 months, I've had 1 answer.

2018-05-09

Hopefully more customers passing through the store

Pros

Has the functionality to do reports on the computer.

Cons

Changes to the tablet confuse the older generation customers.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No

Response from Goodycard


Hi Shannay, thanks so much for your response.

We take your comments extremely seriously, and we're committed to ensuring each and every customer has a positive experience. We've taken your support comments on board, and we're looking to improve this area of our business over the next two months, including hiring more staff to ensure our customers are well looked after. I¿ll be taking a look at past support queries to better understand why it took so long to reply to your support ticket. Yet again, thanks so much for taking the time to submit this review, as we'd love to turn this back into a 10/10!

Kind regards,

Rory Moss,
Marketing Manager

Read more
malkit singh

A quick, easy way to earn rewards and helping in making regular customer base and also attracting tb

2018-02-03

Pros

easy to use, great idea. it has so many features as earn points and rewards from local businesses,Track your savings and activity, Store all your loyalty cards.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Arjun Ghai

One of the best decision I have taken for my Business

2018-02-02

Tracking sales per customer.

Pros

ease of use, especially the customer feedback section is very helpful to understand and solve any problems customer face but dont say it.

Cons

Can be little bit cheaper. I am really happy with the benefits.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Adirah Coulter-Jeffrey

Goody review

2019-02-26

Good

Pros

Quick easy use. saves multiple rewards cards.

Cons

our machine occasionally is telling people they need to verify their email before redeeming however they have already done this, also when it freezes it is frustrating for customers.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Goodycard


Thanks for the positive review Adirah. We're glad you are enjoying the use of the system. In terms of the verification issue, please be sure to lodge this with our support team at support@goodycard.co.nz and we will get this resolved. The feedback issue might just be as simple as a setting change. Either way, feel free to call us and we'll do everything to get these issues fixed! Thanks so much for your continued support down there in Dunedin. Regards, Rory Moss, GM

Read more
Tessa Sowry

Practical

2019-03-31

Pros

Customers can log into the app to track their points and update any information.

Cons

We seemed to have a lot of issues with the automatic birthday vouchers being sent out.

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No

Response from Goodycard


Thanks so much for your review Tessa. I believe we've addressed your birthday campaign issue in a prior email, but do let us know if we can do anything further. We really appreciate the long-standing relationship Goody and Lawrenson Group have had over the last four years. Feel free to drop us a line, should you need anything further.

Kind regards,
Rory Moss
General Manager

Read more
Billy Emeny

Goody is everything you need

2020-01-30

I feel I can email or call and things get done straight away.

Pros

I am growing in loyalty and already seeing bounce back from customers. Has the ability to target customers on time since last visit.

Cons

I would love to see push notifications instead of email, and the ability to leave offers on the app at all times to entice people browsing the app.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Viral Vala

Worth it

2018-08-27

All good

Pros

Not like typing email address of customer other than all good

Cons

I love the overall concept and found easy for me and my all staff

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Goodycard


Thanks so much for the positive review! We're continuously improving the system so we'll take on board your feedback. You can download the free Goody enroll app if you'd like customers to self-sign up which will help with the email address issue. Rory Moss, Marketing Manager

Read more
Brian Riches

Goody is Great

2019-01-20

we are really happy with it, happier still with the support and easy interfaces to our business and our customers

Pros

It has enabled us to find a new level of Customer loyalty rewards that is easy to manage and even easier to interface with our customers - i wish i could have found this years ago

Cons

i don't really have anything at this time to complain or comment on

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Goodycard


Thanks for your positive review Brian.

We really value you taking the time to provide this, and we'll be sharing it with the team.

All the best,

Rory Moss
Marketing Manager

Read more
Eddie Xu

useful & helpful. not just a reward programme but a channel to customers' voice

2019-02-28

very useful & smart. it does its job by itself, does not need too much care.

Pros

customers' feedback function let me know if they are happy with our service.

Cons

none so far. i was trying to change the rewards but could not access, web page says loading forever.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Goodycard


Thanks so much for your continued support Eddie. We're glad you're still enjoying the use of the programme. The pages you're referring are most likely user privileges which head office had set up.

Read more
Angie Scott

Goody

2018-09-20

Easy for the customer, not user friendly for me

Pros

All in one, multi location, easy for customer

Cons

Ask for support via chat or email, get no reply

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No

Response from Goodycard


Thanks for your honest review Angie. I can appreciate where you're coming from and agree we can do more to make our software more user friendly. We'll be making significant changes over the next 12 months to work on this. I've notified our support team to get in touch, should you wish to attend any free software training.

Yet again, thanks for your review and we've taken your feedback on board.

Kind regards,

Rory Moss
Marketing Manager

Read more
Ross Whiteside

Goody Rewards just works

2019-02-26

Friendly, Local & responsive to queries.

Pros

Customer interface & back office software.

Cons

Not applicable. All worked better than my expectations.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Goodycard


Thanks for the positive review Ross. We're always working hard to improve our software and loyalty platform. We're glad you've enjoyed it to date and will continue to improve based on customer feedback. Let us know if we can help with anything further for your stores. Regards, Rory Moss, GM

Read more
Anis Millwala

Very prompt response to customer service requests

2018-03-29

Pros

If one forgets the card can accumulate loyalty points through email checkin - how cool.

Cons

After registering a payment it does not initialise the display.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Bex Pratt

Good service

2019-04-10

I think goody overall is a good software, and representative has been extremely helpful.

Pros

I like how appealing the software is and that it’s all electronic.

Cons

I not like how some of the reward systems are set up.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Goodycard


Thanks for the positive review Bex! Do let us know if there is anything else we can improve on, by dropping us a line via phone.

Kind regards,
Rory Moss
General Manager

Read more
Anna Yule

Great product, Staff always just a message away from help when needed

2018-05-10

Pros

The universal card is handy for customers so they can use this anywhere that has Goody.

Cons

People are not keen to give away email address as we all know we then get loads of emails we don't want.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Rakesh Ishwarlal

Average , still not sure whether this is actually good for the business.

2018-05-09

Cons

Customers tend to spend time scanning or entering their email on to Goody Card and not paying for the transaction.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Occasionally

Source: Capterra
Helpful?   Yes   No

Response from Goodycard


Hi Rakesh, appreciate you taking the time to submit this response.
You have been a long-standing customer of ours, especially through the early days of our product, so it¿s truly great to still have the LJ brand and yourself on board. We take your comments very seriously, and we¿re committed to improving the process, especially at the point of sale.
That is why we are glad to announce we are integrating our product with common tools LJ uses, including Kounta. This is currently in development, and we expect it to be released within 2-3 months. We think this will speed up the process at the POS, so you can search customer accounts directly.
Looking at your account, you have registered a significant number of customers & you operate a high return rate. However, there is plenty we can do to improve your ROI, including activating your automated marketing features which will improve retention rates.
We would be help to guide you through this at a time that suits you?

Read more
Shannay Henning

Goody review 2019

2019-03-12

Customer service can most definitely be improved considering the cost.

Pros

Relatively easy for customers to navigate in store on the tablet

Cons

Not as easy on the app for smart phones - not even I use the phone app

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No

Response from Goodycard


Hi Shannay,

We're deeply sorry you haven't had the most positive experience with our support services. We immediately arranged for a support contact to touch base and address any concerns you had.

Regarding the app, it's in use by over 100k people, so we feel it's a fairly important part to sign up and point balance reminders.

Thanks for the review, and we'll be making sure you have the necessary support services you need, as clearly based on the review, there are things we can improve.

Appreciate the feedback.

Kind regards,

Rory Moss
General Manager

Read more
Amber McBeth

Good for the win

2019-01-24

Pros

There are no big forms for the customer to fill out, they literally enter their email address and it's done.

Cons

I have had previous issues with the tablets themselves (Not turning on) , but this was quickly replaced by the customer service team.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Goodycard


Thanks for the positive review Amber - we really appreciate your feedback. Regarding the tablet devices, we can replace these if required. Unfortunately with hardware, there will always be some technical issues at some point. That said, we' do have a POS solution variant, should you wish to try this?

Read more
Brenda Hawley

New users

2019-01-18

We don't always have time to talk it through completely with customers if there are others waiting to make a purchase.

Pros

It was easy to get up and running with [SENSITIVE CONTENT HIDDEN] talking me through the process.

Cons

It would be good if the problems with xtra email addresses could be sorted.

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No

Response from Goodycard


Thanks for your feedback Brenda, this will be shared directly with our product team.

Unfortunately, xtra.co.nz issues persist across all New Zealand businesses, and we've tried our best to ensure deliver ability to this email provider. We will keep working with them on this, but the issue does exist for all xtra users and email providers here in NZ.

Thanks for your feedback and let us know if we can do anything else to help.

Kind regards,
Rory Moss
Marketing Manager

Read more