Goody Features List

Goody Reviews

Goody

Customer loyalty & automated marketing solution

4.58/5 (19 reviews)
44

Goody Feature Summary

  • Customer loyalty program
  • Customer accounts
  • Rewards management
  • Customer activity reporting
  • Activity dashboard
  • Multi-channel communication
  • Custom development
  • Barcode scanning
  • Communication management
  • Social network marketing
  • Multi-channel marketing
  • Search functionality
  • Activity management
  • Activity monitoring
  • Activity tracking
  • Customer analysis
  • Customer returns
  • Email invitations
  • Personalized profiles
  • Mobile integration
  • Business analysis
  • Social advertising
  • Reporting & statistics
  • Member portal
  • Tracking features
  • Promotions management
  • Multi-location
  • Campaign planning

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Calendar Management (120 other apps)
Contact Database (95 other apps)
Custom Fields (99 other apps)
Customer Database (101 other apps)
Customizable Branding (120 other apps)
Customizable Reporting (108 other apps)
Customizable Templates (103 other apps)
Data Import/Export (121 other apps)
Electronic Payments (96 other apps)
Email Integration (118 other apps)
Mobile Integration (96 other apps)
Reporting & Statistics (115 other apps)
Social Media Integration (109 other apps)
Third Party Integration (122 other apps)

Competitor Feature Comparison

Mobile apps

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Goody Feature Reviews

17 reviewers had the following to say about Goody's features:

Vaughan Moss

Very simple to understand and rewards are determined locally

2018-02-09

Pros

Local programme for local customers with a national or big brand feel. Very easy to understand and to use

Cons

May be good for some customers but can be intrusive for a group of stores

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Source: Capterra
Helpful?   Yes   No
Read more
malkit singh

A quick, easy way to earn rewards and helping in making regular customer base and also attracting tb

2018-02-03

Pros

easy to use, great idea. it has so many features as earn points and rewards from local businesses,Track your savings and activity, Store all your loyalty cards.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Shannay Henning

Customer Service is appalling. Out of 3 questions in 12 months, I've had 1 answer.

2018-05-09

Hopefully more customers passing through the store

Pros

Has the functionality to do reports on the computer.

Cons

Changes to the tablet confuse the older generation customers.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No

Response from Goodycard


Hi Shannay, thanks so much for your response.

We take your comments extremely seriously, and we're committed to ensuring each and every customer has a positive experience. We've taken your support comments on board, and we're looking to improve this area of our business over the next two months, including hiring more staff to ensure our customers are well looked after. I¿ll be taking a look at past support queries to better understand why it took so long to reply to your support ticket. Yet again, thanks so much for taking the time to submit this review, as we'd love to turn this back into a 10/10!

Kind regards,

Rory Moss,
Marketing Manager

Read more
Meghan Seamark

Has done wonders for our customer database and customer loyalty

2018-02-02

An easy customer loyalty package that is recognised and loved by our customers and staff.

Pros

Love how it engages our customers by offering them rewards and in return we get their details to add to our database for ongoing promotions.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anis Millwala

Very prompt response to customer service requests

2018-03-29

Pros

If one forgets the card can accumulate loyalty points through email checkin - how cool.

Cons

After registering a payment it does not initialise the display.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Arjun Ghai

One of the best decision I have taken for my Business

2018-02-02

Tracking sales per customer.

Pros

ease of use, especially the customer feedback section is very helpful to understand and solve any problems customer face but dont say it.

Cons

Can be little bit cheaper. I am really happy with the benefits.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Rakesh Ishwarlal

Average , still not sure whether this is actually good for the business.

2018-05-09

Cons

Customers tend to spend time scanning or entering their email on to Goody Card and not paying for the transaction.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Other

Source: Capterra
Helpful?   Yes   No

Response from Goodycard


Hi Rakesh, appreciate you taking the time to submit this response.
You have been a long-standing customer of ours, especially through the early days of our product, so it¿s truly great to still have the LJ brand and yourself on board. We take your comments very seriously, and we¿re committed to improving the process, especially at the point of sale.
That is why we are glad to announce we are integrating our product with common tools LJ uses, including Kounta. This is currently in development, and we expect it to be released within 2-3 months. We think this will speed up the process at the POS, so you can search customer accounts directly.
Looking at your account, you have registered a significant number of customers & you operate a high return rate. However, there is plenty we can do to improve your ROI, including activating your automated marketing features which will improve retention rates.
We would be help to guide you through this at a time that suits you?

Read more
Anna Yule

Great product, Staff always just a message away from help when needed

2018-05-10

Pros

The universal card is handy for customers so they can use this anywhere that has Goody.

Cons

People are not keen to give away email address as we all know we then get loads of emails we don't want.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Laurie Ruttersmith

An all-in-one loyalty card in app form and on your Smartphone!

2018-02-02

Working at a cafe, I help customers to sign up and teach them how to use the app so they can start earning points and earn freebies.

Pros

From cafes to hairdressers, pharmacies and more this app acts as a loyalty card to returning customers at all sorts of stores nationwide.

Cons

However I can see how some are skeptical to getting it - "Oh I don't have the time to get this app and do my initial sign up" or "it's one more thing to keep track of" - To me, once you sign up, that's it, there's nothing else to think about or information to put in.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Marie Fowler

Great, easy to use system.

2018-02-02

Works well, easy to use.

Pros

Works well and has a great system for sending emails and promotions to clients.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Source: Capterra
Helpful?   Yes   No
Read more
Brent Spicer

Just try it!

2018-02-07

Pros

It gives us a nice steady stream of new customers through the door and we can actually track coupons redeemed using the software.

Cons

We don't use the loyalty software aspects as we already have local customers. However, it looks like a really strong proposition overall as a package.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Jusmena Kumar

Consistent

2018-05-09

Pros

That's its easy to use, and you only need one card for many site, therefore more people are inclined to use it because it doesn't feel like another card

Cons

No one comes to see us at the cafe so the customer service could improve

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from Goodycard


Hi Jusmena,
Firstly, thanks so much for your review! We really appreciate this.
Looking at your account you currently operate the check-in model. If you¿d like to start incentivising customers for dollars spent, we can totally do this! We do have a number of POS integrations, but it depends on what you currently operate.
We also have a check-in version which should work on your POS device, pending your PC is above windows XP.
Unfortunately, we don¿t do on-site visits any more, as the system has become very simple to operate. It¿s much easier to call you at a time that suits if you prefer?
Yet again, thanks for taking the time to review us, and do let us know if you like to whitelabel (customise) your apps or investigate POS options.
Kind regards,
Rory Moss
Marketing Manager

Read more
Scott Marment

Easy to use and effective marketing

2018-05-05

Pros

using the online merchant centre and the campaigns that can keep new customers coming back and then getting in touch with customers that haven't been in a while and getting them back in

Cons

have not got anything to really say about cons to be honest and it all is good for us and works how we want it to and know they will release updates to keep things fresh for the future of the system

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Brian Riches

So far - easy to use and

2018-05-24

Pros

Its early stages - so i'm still finding my way - but i'm happy with what i can do so far - but i like the potential of what we will be able to achieve

Cons

I need more tutorials - YouTube or whatever - so much it can do, but not so easy to find out how to do it

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Goodycard


Hi Brian,

Thanks so much for the review and the response!

Yes, you're totally right, we need more tutorials and informative videos for customers. It's all part of a growing company but we're definitely going to make more now!

In the interim, would you like to set up a screen share or webinar call with our staff to answer all your questions you may have? Please email support@goodycard.co.nz and we'll run you through it all.

Kind regards,

Rory Moss
Marketing Manager

Read more
Aimee Baird

I really like the concept but someone may come in store and spend .

2018-02-12

Pros

Simple to use. I like how we can change the deals to suit us and what promotions that we would like to offer instore

Cons

That it doesn't get adjusted to how much the customer spends regardless they get 5 points.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from Goodycard


Hi Aimee, thanks so much for reviewing us. You'll be glad to know we actually do support the amount of dollars spent. This is just a set up change to each instance of Goody.

We support nights stayed, dollars spent and check-in.

Let us know how we can help turn this into a 5 star review - as we're always looking to improve!

Thanks so much!
Rory from Goody

Read more
Jennie Mole

Fairly easy to use

2018-02-15

Pros

pretty quick, easy to use. easy to sign people up.

Cons

Once you used a voucher from someones account you then have to ask them to scan again to put their points on that they have just earned.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Jan Ferguson

A very organized and professional service with great printed material and wonderful backup.

2018-03-22

It was easy and quick to use, as we are busy people we don't have a lot of time so we appreciate the simplicity.

Pros

The simplicity and assistance if required, we have only been using the product since the 01 Mach and already feel like we know it.

Cons

We haven't experienced anything we don't like, I'm sure if we did need help that we would be looked after well as all our experiences so far have been well looked after.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more