Marsello Features

Marsello

Smart retail marketing that sells

4.41/5 (83 reviews)

Competitor Feature Comparison

Activity Dashboard
Activity Management
Activity Tracking
CRM
Campaign Management
Campaign Planning
Client Portal
Communication Management
Customer Accounts
Customer Activity Tracking
Customer Profiles
Customer Segmentation
Customer Surveys
Dashboard
Discount Management
Loyalty Cards
Loyalty Program
Member Portal
Membership Management
Mobile Access
Multi-Channel Communication
Multi-Channel Marketing
No-Card Loyalty System
Point of Sale (POS)
Promotions Management
Referral Tracking
Reporting & Statistics
Reporting/Analytics
Rewards Management
Segmentation
Social Promotion
Survey/Poll Management
Learn moreCompare App
Activity Dashboard
Activity Management
Activity Tracking
CRM
Campaign Management
Campaign Planning
Client Portal
Communication Management
Customer Accounts
Customer Activity Tracking
Customer Profiles
Customer Segmentation
Customer Surveys
Dashboard
Discount Management
Loyalty Cards
Loyalty Program
Member Portal
Membership Management
Mobile Access
Multi-Channel Communication
Multi-Channel Marketing
No-Card Loyalty System
Point of Sale (POS)
Promotions Management
Referral Tracking
Reporting & Statistics
Reporting/Analytics
Rewards Management
Segmentation
Social Promotion
Survey/Poll Management
Visit WebsiteCompare App
Activity Dashboard
Activity Management
Activity Tracking
CRM
Campaign Management
Campaign Planning
Client Portal
Communication Management
Customer Accounts
Customer Activity Tracking
Customer Profiles
Customer Segmentation
Customer Surveys
Dashboard
Discount Management
Loyalty Cards
Loyalty Program
Member Portal
Membership Management
Mobile Access
Multi-Channel Communication
Multi-Channel Marketing
No-Card Loyalty System
Point of Sale (POS)
Promotions Management
Referral Tracking
Reporting & Statistics
Reporting/Analytics
Rewards Management
Segmentation
Social Promotion
Survey/Poll Management
Visit WebsiteCompare App

Marsello Feature Reviews

25 reviewers had the following to say about Marsello's features:

Sheryll B.

Goody Card Newbies

2018-09-17

Looking forward to being more proactive with contacting customers with email marketing etc, and segmenting our customer base using Goody Card.

Pros

We are looking forward to contacting our customers with specific deals that will appeal to them.

Cons

Would like to be able to put in customers name when signing up, feel it is just a bit too impersonal not to!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Goodycard


Thanks Sheryll, we'll be sure to pass this feedback to our onboarding and support team.

One of the reasons why we don't ask for first and last name is that this is customer initiated on sign up. This typically occurs when registering their account. Whilst I think it makes sense to help customers enter their details, staff often enter these details incorrectly.

We're developing new ways to help guide customers through this, including our new Goody Enroll app, which is available in the app store.

We hope you and your customers enjoy using it, and see the results!

Kind regards,

Rory Moss
Marketing Manager

Read more
Vaughan M.

Very simple to understand and rewards are determined locally

2018-02-09

Pros

Local programme for local customers with a national or big brand feel. Very easy to understand and to use

Cons

May be good for some customers but can be intrusive for a group of stores

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Source: Capterra
Helpful?   Yes   No
Read more
Vanessa N.

Goody's worth it

2020-01-14

Great notifications through email which tie in when your card is swiped.

Pros

That it is a national customer rewards scheme rather than just local.

Cons

There is nothing that I don't like about Goody.

Rating breakdown

Value for money
Ease of use
Features

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Marketing and Advertising company, 1-10 employees)

Great automation + rewards program for Shopify

2021-03-11

Marsello is definitely one of the best Shopify apps out there, it's incredible how quickly it generates results.

Pros

I've tried several different customer rewards programs and Marsello stands out by providing brilliantly designed assets (email, popups, etc.) and by integrating nicely with a POS.

Cons

I've had some rare instances where some emails failed to send.

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Eddie X.

useful & helpful. not just a reward programme but a channel to customers' voice

2019-02-28

very useful & smart. it does its job by itself, does not need too much care.

Pros

customers' feedback function let me know if they are happy with our service.

Cons

none so far. i was trying to change the rewards but could not access, web page says loading forever.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Goodycard


Thanks so much for your continued support Eddie. We're glad you're still enjoying the use of the programme. The pages you're referring are most likely user privileges which head office had set up.

Read more
Adirah C.

Goody review

2019-02-26

Good

Pros

Quick easy use. saves multiple rewards cards.

Cons

our machine occasionally is telling people they need to verify their email before redeeming however they have already done this, also when it freezes it is frustrating for customers.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Goodycard


Thanks for the positive review Adirah. We're glad you are enjoying the use of the system. In terms of the verification issue, please be sure to lodge this with our support team at support@goodycard.co.nz and we will get this resolved. The feedback issue might just be as simple as a setting change. Either way, feel free to call us and we'll do everything to get these issues fixed! Thanks so much for your continued support down there in Dunedin. Regards, Rory Moss, GM

Read more
Viral V.

Worth it

2018-08-27

All good

Pros

Not like typing email address of customer other than all good

Cons

I love the overall concept and found easy for me and my all staff

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Goodycard


Thanks so much for the positive review! We're continuously improving the system so we'll take on board your feedback. You can download the free Goody enroll app if you'd like customers to self-sign up which will help with the email address issue. Rory Moss, Marketing Manager

Read more
Billy E.

Goody is everything you need

2020-01-30

I feel I can email or call and things get done straight away.

Pros

I am growing in loyalty and already seeing bounce back from customers. Has the ability to target customers on time since last visit.

Cons

I would love to see push notifications instead of email, and the ability to leave offers on the app at all times to entice people browsing the app.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Shannay H.

Customer Service is appalling. Out of 3 questions in 12 months, I've had 1 answer.

2018-05-09

Hopefully more customers passing through the store

Pros

Has the functionality to do reports on the computer.

Cons

Changes to the tablet confuse the older generation customers.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No

Response from Goodycard


Hi Shannay, thanks so much for your response.

We take your comments extremely seriously, and we're committed to ensuring each and every customer has a positive experience. We've taken your support comments on board, and we're looking to improve this area of our business over the next two months, including hiring more staff to ensure our customers are well looked after. I¿ll be taking a look at past support queries to better understand why it took so long to reply to your support ticket. Yet again, thanks so much for taking the time to submit this review, as we'd love to turn this back into a 10/10!

Kind regards,

Rory Moss,
Marketing Manager

Read more
Angie S.

Goody

2018-09-20

Easy for the customer, not user friendly for me

Pros

All in one, multi location, easy for customer

Cons

Ask for support via chat or email, get no reply

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No

Response from Goodycard


Thanks for your honest review Angie. I can appreciate where you're coming from and agree we can do more to make our software more user friendly. We'll be making significant changes over the next 12 months to work on this. I've notified our support team to get in touch, should you wish to attend any free software training.

Yet again, thanks for your review and we've taken your feedback on board.

Kind regards,

Rory Moss
Marketing Manager

Read more
Meghan S.

Has done wonders for our customer database and customer loyalty

2018-02-02

An easy customer loyalty package that is recognised and loved by our customers and staff.

Pros

Also, love the NPS great getting daily feedback about what our customers think.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Lavender T.

user

2021-03-11

I like it,easy to use it

Pros

Easy to access and cheaper,it will.give us discount

Cons

Just only used in some places ,certain place

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Mel v.

Kiwi Timber

2019-03-05

Overall we are happy

Pros

Great way to reward your customers and get a customer database

Cons

Sometimes the hardware has issues. Charge doesn't work properly and screen flicks

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Goodycard


Thanks for the positive review Mel! We hope you enjoy using the software to date. Unfortunately hardware can be tricky - but the best thing to do in these situations is call us immediately and we'll help you sort this out!

Read more
Anna Y.

Great product, Staff always just a message away from help when needed

2018-05-10

Pros

The universal card is handy for customers so they can use this anywhere that has Goody.

Cons

People are not keen to give away email address as we all know we then get loads of emails we don't want.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Vishal K.

Value of product

2019-01-31

Pros

It's easy to use and helps to retain the customer database.

Cons

Would be more efficient if connect to till.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Goodycard


Hi Vishal, thanks so much for your positive review. We're actively working on our POS integrations. Unfortunately, legacy POS systems are harder for us to integrate with, but as we say, we're working on solutions.

Read more
Anonymous
(Food & Beverages company, 51-200 employees)

My opinion

2020-01-26

Love it get free goodies and earn points get lots of special 😉

Pros

Easy to read and access easy to use and read

Cons

Nothing it all seems fine to me l don't see anything wrong with this soft ware

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Brian R.

Goody is Great

2019-01-20

we are really happy with it, happier still with the support and easy interfaces to our business and our customers

Pros

It has enabled us to find a new level of Customer loyalty rewards that is easy to manage and even easier to interface with our customers - i wish i could have found this years ago

Cons

i don't really have anything at this time to complain or comment on

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Goodycard


Thanks for your positive review Brian.

We really value you taking the time to provide this, and we'll be sharing it with the team.

All the best,

Rory Moss
Marketing Manager

Read more
TJ B.

Useful programe

2019-02-27

I wish we had more Point of Sale material so customers can Join without staff need to convince them.

Pros

I like that we have their emails for sending our campaigns.

Cons

Only one email per week.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Goodycard


Thanks for your feedback TJ. We value your opinion and we'll pass this on to our support team.

Read more
Camille L.

Easy to use

2018-09-19

Overall we have had a positive experience with Goody so far, it seems that is system has a lot of great marketing options and the back office side of things has been easy to understand.

Pros

I liked that is was so user friendly and was easy to teach to our staff (many of whom are young and need simple systems to follow).

Cons

Possibly the minimum discount to be featured on the app, but other than that no complaints.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Goodycard


Thanks so much for the positive review Camille and we hope you enjoy using it. We'll look into your minimum discount requirements.

All the best,

Rory Moss
Marketing Manager

Read more
Marie F.

Great, easy to use system.

2018-02-02

Works well, easy to use.

Pros

Works well and has a great system for sending emails and promotions to clients.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Source: Capterra
Helpful?   Yes   No
Read more
Rakesh I.

Average , still not sure whether this is actually good for the business.

2018-05-09

Cons

Customers tend to spend time scanning or entering their email on to Goody Card and not paying for the transaction.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Occasionally

Source: Capterra
Helpful?   Yes   No

Response from Goodycard


Hi Rakesh, appreciate you taking the time to submit this response.
You have been a long-standing customer of ours, especially through the early days of our product, so it¿s truly great to still have the LJ brand and yourself on board. We take your comments very seriously, and we¿re committed to improving the process, especially at the point of sale.
That is why we are glad to announce we are integrating our product with common tools LJ uses, including Kounta. This is currently in development, and we expect it to be released within 2-3 months. We think this will speed up the process at the POS, so you can search customer accounts directly.
Looking at your account, you have registered a significant number of customers & you operate a high return rate. However, there is plenty we can do to improve your ROI, including activating your automated marketing features which will improve retention rates.
We would be help to guide you through this at a time that suits you?

Read more
Amber M.

Good for the win

2019-01-24

Pros

There are no big forms for the customer to fill out, they literally enter their email address and it's done.

Cons

I have had previous issues with the tablets themselves (Not turning on) , but this was quickly replaced by the customer service team.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Goodycard


Thanks for the positive review Amber - we really appreciate your feedback. Regarding the tablet devices, we can replace these if required. Unfortunately with hardware, there will always be some technical issues at some point. That said, we' do have a POS solution variant, should you wish to try this?

Read more
Aimee K.

Amaaazing support

2018-09-18

everything is automated so little time spent on it. support is always happy to answer even the most basic questions and sort anything fast. very friendly and user friendly

Pros

I like that once it is set up there really isn't anything else that I have to do. the customer representative even called and did all my set up for me. the hardest part is thinking about what I want my rewards to be but she even helped me with that.

Cons

I havent come across anything I dont like yet..maybe and editing function when i make a mistake with peoples email addresses

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Goodycard


Thanks for your review Aimee. We're glad to hear you're getting the support you need for your rewards programme. Do let us know if there is anything else we can improve on.

All the best

Rory Moss
Marketing Manager

Read more
Arjun G.

One of the best decision I have taken for my Business

2018-02-02

Tracking sales per customer.

Pros

ease of use, especially the customer feedback section is very helpful to understand and solve any problems customer face but dont say it.

Cons

Can be little bit cheaper. I am really happy with the benefits.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Gabby H.

Account Executive

2019-01-31

Difficult to work with and hard to get problems resolved quickly.

Pros

I can access it online and download all the information.

Cons

That there are many features it does not provide e.g tracking gender each scan.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

2/10
Source: Capterra
Helpful?   Yes   No

Response from Goodycard


Thanks for your review Gabby. It's the first negative review we have ever had, so i'd like to communicate to those reading this. Despite advising your team how to setup the rewards programme, you decided on behalf of your client (Adidas), to ignore our advice. We always try to guide our customers, but your team decided to ignore this advice during the on boarding period. You since lost your client - Adidas. I believe this is more a reflection of your business and the advice you've given your client, than the use of our software. Once you lost your client, you decided to cancel services, but you opted for a term-based contract which was held with Spark PR. To me, this is a case of 1) Make sure what you're recommending to you customer is achievable given any solution. 2) Make sure you don't sign a contract on behalf of your client - i would think this is obvious. 3) Make sure when you sign a contract and ask for a term (at a discount), you honor this. Regards, Rory Moss, GM

Read more