Explore a recommended list of Grade.us alternatives for your business in 2019. Compare alternatives to Grade.us side by side and find out what other people in your industry are using. Let GetApp help you determine if the competition offer better features or value for money.
Shopper Approved is a cloud-based customer review software and feedback management app for collecting, managing and promoting reviews from your customers online. Using Shopper Approved widgets you can display specific reviews anywhere on your website.Read more about Shopper Approved
Shopper Approved provides a predefined list of questions to ask your customers in order to receive their feedback but can also be customized to meet the needs of your business.
The one click email customer satisfaction survey - feedback when you need it
Customer Thermometer is a 1-click survey tool. Send simple, branded email customer satisfaction surveys for instant feedback. Send your own branded emails or use embed buttons to integrate with your Zendesk, Salesforce, Outlook, MailChimp & more
Customers can respond to surveys instantly by rating your product in a single click directly through t… Read more about Customer Thermometerhe email. Send them to branded "thank you pages" where you can add an ad for your latest offer or campaign. Respond to individual email recipients and view the results of your survey through colourful graphics. Get alerts when your customers are unhappy and route the alerts to the best person to take action.
Reputation management with reviews, social & SEO tools
NiceJob is the easiest way to get more great reviews, referrals and sales. We help businesses get the reputation they deserve! We also help your website convert more leads and improve your SEO! Read more about NiceJob
Your Business Reputation, Simplified; Monitor & Manage Your Online Reputation.
Rannko is at the forefront of digital reputation management, helping business owners large and small grow their brand and improve public perception. Turning your customers into your very own brand ambassadors.Read more about Rannko
Cision is a PR management, digital marketing and media relations software that serves a number of purposes. The software can be used for content marketing, influence identification, media monitoring and analytics, along with press release distribution.Read more about Cision Cision provides one of the most comprehensive global databases of media contacts and outlets, putting you in instant, direct contact with industry influencers.
Retently is a tool for measuring and improving customer satisfaction and loyalty through Net Promoter Score surveys and feedback collection. With Retently businesses can collect customer feedback and analyze results through advanced analytics and reports in order to take corrective action.Read more about Retently
Natero is a cloud-based customer success management solution designed to assist customer success teams in managing customers, preventing churn, and increasing account expansion. The platform offers a range of features including workflow management, customer intelligence & health scoring, and more.Read more about Natero
Kilterly is a customer success software which helps businesses of all sizes manage & maintain customer engagement & loyalty with centralized data insight & automated communication tools such as onboarding & retention campaigns, surveys, and scoring alerts.Read more about Kilterly
Nextiva is transforming the way small businesses communicate. Nextiva is a communications platform providing small businesses with big-business phone features at a small-business price and it offers offers ease of use, manageability, scalability, reliability and enterprise-class functionality.Read more about Nextiva
Qualtrics makes sophisticated research simple and empowers users to capture customer, product, brand & employee experience insight. Measure customer experience, track employee engagement, improve brand awareness and gather product feedback in a one powerful platform.Read more about Qualtrics
NUVI is a powerful social media intelligence platform. Uniquely designed to listen, monitor, engage, and dominate the social web. NUVI's patented bubble stream beautifully visualizes the social web in real time. Find, understand, and join the conversation to get the social media ROI that you and your clients are looking for.Read more about NUVI
Social listening platform powered by image recognition
YouScan is a social listening platform powered by image recognition technology. It provides instant access to customer conversations happening online, enabling enterprises and agencies to listen, analyze and turn social data into action. Read more about YouScan
All-in-one management software built for small business
Thryv is an all-in-one, cloud-based management software specifically designed for small businesses. Thryv integrates contact management, CRM, text (SMS) and email marketing, online listings and reputation management, online appointment booking, social media scheduling, payment processing, and more.Read more about Thryv
123FormBuilder is the fastest way to create professional forms for web and mobile. The drag & drop form editor makes it simple to build custom contact forms, surveys, registration forms and order forms in just minutes, using your browser. No coding skills required.Read more about 123FormBuilder
Skilljar’s cloud-based learning management system (LMS) enables businesses to scale their customer and partner training programs. The solution accelerates customer onboarding and engagement by enabling multimedia course creation, an intuitive and mobile-responsive learning environment, and CRM data integrations.Read more about Skilljar
Collect emails through great-looking surveys & quizzes, transfer the data to MailChimp automatically. Include widgets such as a digital scratch card or slot machine to make the data collection more fun. No app install needed. All devices. Off- and online.Read more about Survey Anyplace
Premium Customer Service Software for Live Chat & Help Desk
LiveChat: Loved worldwide! Used by over 24,000 companies! Delivering answers to questions from the customers on the spot. This premium live chat software and help desk software turns support teams into customer service rockstars! Try now! Read more about LiveChat
Localization for websites, web apps and mobile apps
Transifex provides a cloud-based software for the localization of websites, web apps and mobile apps.
Using the Transifex platform you can collect, manage and distribute your online content without having to access FTP sites or multiple file versions stored in spreadsheets, etc.Read more about Transifex
Cayzu helps users manage all support requests from a single cloud portal, whether they are coming in via phone, email, Facebook, Twitter or even mobile. Cayzu enables organizations to seamlessly handle multiple brands & products each with their own branded end-user portal.Read more about Cayzu
Kangaroo Rewards is a digital loyalty program with automated marketing technology to engage customers, increase sales, drive traffic and reduce churn. Loyalty features include: Advanced Promotional Engine, Auto-campaigns: Emails, SMS, Push; Custom white label app, Reporting, Social Media Referrals… Read more about Kangaroo
amoCRM is a sales & lead management solution for SMBs. With an interactive pipeline, users can automate salesflows from start to finish, set tasks and customize triggered activities like mailouts and social media advertising. Seamless integrations keep users and their data always in sync, whether they're on computer, mobile, or tablet… Read more about amoCRM
LivePerson is a platform that allows businesses to meet their customers on their preferred channels. Manage conversions on your website, SMS, FB Messenger, Apple Business Chat, and WhatsApp at scale! Read more about LivePerson
Support Every Customer. Anytime. Anywhere.
Engage with your customers when and where they are. Deliver service across every channel, over any device. Empower your customers with communities. Track key contact center metrics in real-time. And enable every employee to deliver outstanding service at every point of interaction.Read more about Salesforce Service Cloud
FiveStars is a customer loyalty app to create and manage rewards and loyalty schemes for your clients. The business edition of the app helps you build a loyalty program that matches the needs of your business with flexible options such as VIP statuses and multiple tiers.Read more about FiveStars Customers can sign up with their phone numbers, meaning they don't have to download the app. FiveStars also offers tools for customer engagement such as incentives and special occasion rewards.
Whatfix helps companies deliver modern and easy onboarding, effective training and better support using in-app and contextual walkthroughs, displayed to the user at the time of need. Whatfix drives technology adoption and user enablement to enhance productivity and engagement.Read more about Whatfix
Sprout Social is a social media management tool created to help businesses find new customers & grow their social media presence. Small businesses can manage their entire social media presence from a single, intuitive platform. Twitter, Facebook, LinkedIn, Foursquare and more are managed via powerful tools to you listen, engage and grow their audien… Read more about Sprout Socialce - turning social connections into loyal customers.
The fastest way to collect feedback from customers
All the tools you need to find out what your customers are thinking, who they are and why they behave as they do. On your website, via email, and within your mobile application. Read more about Survicate
Brandwatch is the market leader for enterprise social intelligence. Brandwatch's social listening platform has been cited as a global leader by Forrester in the 2016 Wave, and is the best in class according the real user reviews on G2 Crowd. Read more about Brandwatch
ThoughtBuzz is a social media monitoring and analytics software that measures the success of your social media campaigns and content audits. ThoughtBuzz lets you identify social media key influencers based on engagement and provides a full spectrum analysis.Read more about ThoughtBuzz
Zendesk is a cloud-based customer service software solution trusted by over 40,000 organizations worldwide. Companies such as Groupon, Box, and Zappos are using Zendesk to lower costs, raise productivity, and increase customer satisfaction. Loved by both customer service teams and their customers for its beautifully simple interface, Zendesk is ea… Read more about Zendesksy to try, buy, implement, and use. Zendesk seamlessly integrates all of your support channels including email, web, chat, and social media.
Deploy to as many customer service agents as you need whether it's 5, 50, or 500. Zendesk has been deployed by companies with thousands of agents and with tens of thousands of tickets each day.
Q&A Software that Makes it Easy to Build a Vibrant Community Hub
Build your business through increased satisfaction by really engaging and understanding your customers with a fully featured, beautifully designed community hub, all yours in less than 30 seconds. Read more about Qhub
Get feedback from customers—directly and through social media. Recover customers at risk. Drive online reviews and testimonials. Identify and fix problem areas. Gain insights from powerful analytics. Create transparency with one system for the whole company.Read more about Medallia
SurveyExpression is the perfect survey software tool. It offers for free what other survey platform vendors only offer for hundreds of dollars. SurveyExpression will help you design smart and beautiful online surveys in their web interface. Advanced features are just a click away.Read more about SurveyExpression
Oracle Service Cloud is an enterprise scale suite of customer service and contact centre software to improve the customer experience across all channels. Oracle Service Cloud is comprised of Oracle's RightNow suite of products that facilitate web, social and contact center customer services.Read more about Oracle Service Cloud
Oracle´s RightNow products aim to help users offer a unified, cross-channel service to their customers. Oracle Service Cloud is an enterprise platform to provide a first-class customer experience through a cloud-based, high security system.
Oracle acquired RightNow Technologies in 2011, whose products help users provide customer service across call centers, web and social networks. With the acquisition, Oracle and RightNow offer solutions to enhance customer service across all channels.
Meltwater PR solutions offer two products, Meltwater News for public relations management and Meltwater Buzz for social media marketing. Both solutions help agencies and enterprises to better manage and understand both their earned media and social media marketing efforts.Read more about Meltwater
Meltwater Buzz is a SaaS-based social media marketing suite that provides social media monitoring and analytics to enhance social brand engagement.
Meltwater Buzz includes social media monitoring to discover and understand conversations about your brand, social media engagement to join conversations across Twitter and Facebook, and Facebook marketing to attract more fans through building engaging campaigns.
Raven Internet Marketing Tools is used to efficiently manage search engine optimization, social media conversations and online advertising campaigns.
With Raven you can conduct research and analysis, manage link building, track search engine trends, create and manage ad campaigns, monitor and manage social networks, collaborate with team members… Read more about Raven and instantly produce sophisticated campaign reports. All this, from one central location.
Raven integrates trusted data from multiple sources so that you can make the best possible campaign decisions. It taps deep into SEMRush, SEOmoz and Majestic SEO data for detailed keyword, competitor, link and social intelligence.
With the real-time Social Stream tool, you can monitor and participate in social conversations as they happen. Wherever people are talking about your brand or keyword—Twitter, Facebook, Stumble Upon, YouTube, blogs, forums to name a few—you’ll know immediately.
Mention allows you to monitor what’s being said about you online and on social media. Listening, no matter who’s talking, is key to growing your business - how else will you know what people think and what their needs are?
Whether you want to monitor your company name, your competitor, or a phrase related to your business, you should be able to s… Read more about Mentionee what people are saying - in real time.
Lithium offers a range of products to cover all areas of social media management, from customer engagement and customer service, to social marketing. The integrated solution provides a single platform from which to manage conversions across social networks, websites, and mobile devices.Read more about Lithium
The app can also be used to increase brand awareness and engagement through gamification tools that reward content sharing. Along with workflows to connect the right experts to the right people.
ClickDesk is a live support solution for customer service teams which combines live chat, voice chat, help desk & a social toolbar for website customer communications. Support agents can answer queries, transfer tickets, respond to social media posts, & collaborate with one another using ClickDesk.Read more about ClickDesk
Webreep is a website customer feedback tool that monitors the quality of a website, detects dissatisfaction, and tells the website owner what is causing the dissatisfaction (so they can fix it). The tool also tells the website owner how to increase loyalty and word-of-mouth.Read more about Webreep
The problem Webreep solves for Digital Agencies, and consultants, is convincing clients that their website needs improvement. Webreep provides valid, objective 3rd party data from the client’s customers that can be used to accurately identify how to improve a website (commercial or otherwise). DGM digital, a well known digital agency in Sydney, have been trialling Webreep since February for exactly this purpose. So far, the results have been extremely positive.
A Platform for Collaborative Innovation and Idea Management
HYPE GO! is an on-demand, campaign-driven software for collaborative innovation that gets you started with your innovation initiative right away.
Involve colleagues from all departments, customers and suppliers to create and discuss new product ideas, collect insights, get feedback on concepts and evolve them into full-blown business cases.Read more about HYPE GO!
Survmetrics is an online survey platform that allows business professionals to create, share mobile-friendly surveys to get higher survey response rates.
By combining an improved user experience with a dynamic analytics engine, it helps companies to collect more accurate customer data to uncovers insight and make better business decisions.Read more about Survmetrics
Usersnap is the #1 bug tracking tool for your browser.
Usersnap creates screenshots of the current browser content. It helps you to communicate effectively about issues and share feedback between developers, customers and everyone involved in a web project.
Usersnap is the #1 bug tracking and feedback tool for every web project.Read more about Usersnap
IdeaScale is the largest cloud-based innovation software platform in the world with more than 25,000 customers and 4 million users. The software allows organizations to involve the opinions of public and private communities by collecting their ideas and giving users a platform to vote.Read more about IdeaScale The ideas are then evaluated, routed, and implemented, making IdeaScale the engine of crowd-powered innovation.
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Because we’re committed to help you find the right solution for your business needs, we list all software vendors on our website, and give them the opportunity to feature their solutions and collect user reviews.
At GetApp, our comprehensive software listings, verified user reviews, product comparison pages, articles and AppFinder, our assistive tool, will empower you to make confident and well-informed purchase decisions.
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