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Grade.us vs Broadly Comparison
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Overview
Grade.us is the review management software that helps marketers, agencies, SEOs and enterprises get great reviews on the...
Broadly is an online review & reputation management tool that helps small service-providing businesses improve their online...
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
Starting from
110
/user
Per month
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
Starting from
No pricing info
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
User reviews
Pros
It has many intuitive qualities that help the use execute the objective of obtaining published positive reviews online. The support is consistently excellent.
Grade.us makes it easy to Capture the customer experience and scaling has been wonderful. Excellent customer support.
Each one was answered quickly and completely. Nice to know there is a company with great customer service that is there when you WANT it.
Pros
Our overall experience has been amazing. The team at Broadly has been really supportive and is always there to help us with anything that we need.
Ease of use, friendly professionals, follow-up, constantly improving the offering, simple interface, and my customers love it.
People really reading the reviews and top rated companies more calls. Love the service and customer service is great.
Cons
We have seen first hand how reviews that are not funneled or attended to or even requested and can be very destructive to a business.
No deeplinking support for native mobile apps. Breaks all the time causing angry clients.
Then you find that none of the changes they made stuck. When I tried calling tech support, (twice) no one was available.
Cons
I told them if they refused to refund me for the months that I didn't use their service I would be disputing the charge with Visa and terminating service.
It's ironic that a company based on soliciting quality reviews is so bad at customer service.
I widely promoted this software with peers and consulting clients in the service industry until this experience, which is so frustrating.
Key features
- Total features28
- API
- Activity Dashboard
- CRM
- Campaign Management
- Communication Management
- Complaint Monitoring
- Customer History
- Customizable Branding
- Dashboard
- Data Import/Export
- Data Security
- Email Management
- Feedback Management
- Monitoring
- Multi-Channel Campaigns
- Multi-Channel Data Collection
- Multi-Location
- Negative Feedback Management
- Payment Processing
- Performance Metrics
- Progress Tracking
- Ratings/Reviews
- Real-time Consumer-facing Chat
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Response Management
- Review Generation
- Review Monitoring
- Review Notification
- Review Request
- Review Sharing
- SEO Management
- SMS Messaging
- Sentiment Analysis
- Social Media Integration
- Social Media Monitoring
- Social Sharing
- Survey/Poll Management
- Surveys & Feedback
- Third Party Integrations
- Trend Analysis
- Website Integration
- Widgets
- Total features33
- API
- Activity Dashboard
- CRM
- Campaign Management
- Communication Management
- Complaint Monitoring
- Customer History
- Customizable Branding
- Dashboard
- Data Import/Export
- Data Security
- Email Management
- Feedback Management
- Monitoring
- Multi-Channel Campaigns
- Multi-Channel Data Collection
- Multi-Location
- Negative Feedback Management
- Payment Processing
- Performance Metrics
- Progress Tracking
- Ratings/Reviews
- Real-time Consumer-facing Chat
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Response Management
- Review Generation
- Review Monitoring
- Review Notification
- Review Request
- Review Sharing
- SEO Management
- SMS Messaging
- Sentiment Analysis
- Social Media Integration
- Social Media Monitoring
- Social Sharing
- Survey/Poll Management
- Surveys & Feedback
- Third Party Integrations
- Trend Analysis
- Website Integration
- Widgets
Integrations
- Total integrations13
- Constant Contact
- Gmail
- Google Analytics 360
- Google Calendar
- HubSpot CRM
- HubSpot Marketing Hub
- Mailchimp
- Meta for Business
- Microsoft Outlook
- PayPal
- QuickBooks Online Advanced
- Salesforce Sales Cloud
- Shopify
- Slack
- Stripe
- WordPress
- Xero
- Zapier
- Zendesk Suite
- Total integrations13
- Constant Contact
- Gmail
- Google Analytics 360
- Google Calendar
- HubSpot CRM
- HubSpot Marketing Hub
- Mailchimp
- Meta for Business
- Microsoft Outlook
- PayPal
- QuickBooks Online Advanced
- Salesforce Sales Cloud
- Shopify
- Slack
- Stripe
- WordPress
- Xero
- Zapier
- Zendesk Suite
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