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Grade.us Logo

Grade.us

4.8
(239)

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White-labeled review marketing platform for agencies & SEOs

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(18)

Grade.us Features

Features Summary

Functionality

4.5

/5

239

Total features

28

6 categories

Grade.us features

API
Campaign Management
Complaint Monitoring
Dashboard
Data Import/Export
Feedback Management
Monitoring
Multi-Channel Campaigns

Common features of Customer Experience software

API
Access Controls/Permissions
Alerts/Notifications
CRM
Collaboration Tools
Customer Journey Mapping
Customer Segmentation
Customizable Branding

Price starts from

110

/user

Per month

Pricing options
Free plan
Subscription
Free trial

Screenshots

Contenders comparison

Functionality

4.5

/5

239

Price starts from

110

/user

Per month

learn more

Total Features

28

Unique features

  • Review Notification

  • Ratings / Reviews

  • Social Sharing

  • Response Management

Functionality

4.5

/5

9.5K

Price starts from

25

/user

Per month

visit website

Total Features

54

Features in Common

10

Unique features

  • CRM

  • Data Analysis Tools

  • Real Time Data

  • Multi-Channel Data Collection

Functionality

4.2

/5

6K

Price starts from

20

/user

Per month

visit website

Total Features

207

Features in Common

14

Unique features

  • Email Tracking

  • Client/Property Matching

  • Role-Based Permissions

  • For Small Businesses

Common Grade.us comparisons

Grade.us logo
Broadly logo
Grade.usvsBroadly
Grade.us logo
ReviewTrackers logo
Grade.usvsReviewTrackers
Grade.us logo
Birdeye logo
Grade.usvsBirdeye
Grade.us logo
NiceJob  logo
Grade.usvsNiceJob
Grade.us logo
Podium logo
Grade.usvsPodium

Reviewers who mentioned features said:

DA
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Don A.

Marketing and Advertising, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Customer support getting worse as the years go by

Reviewed 22 days ago

My overall experience with Grade.us is that I'm sincerely disappointed that the company has gone as far downhill as they have. When [SENSITIVE CONTENT], operated the place, I was at least able to speak to a human on the phone about my issues. And they were usually resolved within 24 hours. I have requested that the support team escalate my issue to a supervisor, but I've received no response.

Pros

It was easy to use. But now, the review requests are not showing up when texted to mobile devices. Grade.us no longer offers phone support, and the support team doesn't respond in a timely manner or address specific support requests. Instead, the conversations overlap from one support agent to another, or my questions go ignored for days.

Cons

When sending review requests to customers' phones, sometimes the links don't even appear on their phones. And other times the links show up but when clicked on they go to a static URL. What's the point of requesting a review from a customer if the software isn't working? When I contacted support and asked for help with this, they kept referring to Facebook. This problem has nothing to do with Facebook.

Vendor response

Hi Don, Thank you for your feedback. We're sorry it took longer than expected to receive help with your texting campaign. It looks like Wes got back to you the same day this review was published. We appreciate your patience. Our team strives to solve customer issues within 1-2 business days. If you have further questions or issues Wes and the CS team are here to help.

JV
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John V.

Food & Beverages, 11-50 employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great Customer Service

Reviewed 3 years ago

We are not getting the best from Grade US,. CSR made some suggestions and we are hoping to improve review responses in the upcoming weeks.

Pros

- Great Customer Service, CSR did a quick training for me and explain what work the best in the market. - Explain more about SW Capabilities.

Cons

Price increased multiple times in the past year.

Vendor response

Hi John, Thank you so much for the kind words! We've invested a lot in our support team so I'm thrilled to hear you've had your expectations met. Feel free to reach out to us any time you have additional feedback. Thanks again! Sincerely, Kelly Rogers Director, Customer Success

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Michael C.

Verified reviewer

Internet,

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Best balance of features vs. cost, excels at review acquisition.

Reviewed 7 years ago

Grade.us has best balance of features vs. cost that I've found on the market, and it excels at the most important task — helping the business or organization acquire reviews. Other apps may have more robust reporting or dashboards at them moment, but they are often weak on acquisition. The Grade.us feature set leaves no acquisition opportunity overlooked. There's a customizable autoresponder system...

Pros

Easy and fast for reviewers to use — resulting in better acquisition. Mobile-friendly. Solid tracking and alert system.

Cons

I'd like to see more refined dashboard reporting, similar to other systems that provide visual representations of activity over time.

Vendor response

Thanks for your review, Michael! Agreed--we absolutely need more in the way of a visual dashboard for all of the review data we collect for you. The scheduled PDF and Web based reports are nice for sharing with your clients, but it would be nice to login and see your current stats "at a glance." It's in the pipeline!

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Rabeah A.

Verified reviewer

Marketing and Advertising, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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White Label Reputation Management Made Easy

Reviewed 4 years ago

Our competitors were offering similar software, so we bought their white label service to use with our clients

Pros

Grade. us offers Reputation management software that can help businesses aggregate positive reviews while mitigating negative ones. After trying multiple review management solutions, we stuck with Grade.us for their customer service and easy to use software. Setting up profiles is quick and customizable. You can set up profiles with each account with different persmissions. Another nice touch is the ability to send out automated reports to specified email addresses.

Cons

They could do a better job at communicating changes that they are making to their platform as they roll out. Sometimes they will add or move a feature in the admin area, and you have to search around to find it.

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Randy J L.

Verified reviewer

Marketing and Advertising, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Best Value Review Management System

Reviewed 4 years ago

Everytime we have a service request we get emmediate response and customer service is awesome.

Pros

I like the White Label version because my clients log in straight from my website to send review invites. It handles both email and SMS funnels and it allows negative responses to be funneled to a contact form versus hitting the review channel.

Cons

We have not yet found a negative yet as the SAS has been working seamlessly for the past year.

Vendor response

Thanks for the great review, Randy! We're so happy to hear that the platform has worked well for your clients. We take pride in our ability to provide a white labeled solution for our digital marketing companies. I'll share your appreciation with the customer service team! Hearing stuff like this really validates all of the hard work that they put in.

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Alex V.

Verified reviewer

Hospitality, 5,001-10,000 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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the Lighter Side Of Reputation Management

Reviewed 4 years ago

Overall, the reputation management success we've had with Reputology is on par with any other platform out there. The API is definitely a plus for those looking to integrate their own apps.

Pros

Okay, so full disclosure we've used and still do use several other reputation management products out there in parallel with Reputology, including Birdeye, YEXT and Revinate. Reputology's main allure is its price and API to things like GMB and Facebook. It definitely works as easily as all the other big names in that list - with the notable exception of YEXT, which is more geared towards enterprise class chains.

Cons

It's not the software per-say, it's just the nature of the relationship management game out there today. for instance, you can't properly pull or respond to Yelp without the new paid relationship with them, so it doesn't matter who you use to manage reviews on certain platforms, you end up paying someone something to do it. But that has nothing to do with Reputology, and everything to do in your willingness to invest in this side of the game. For hotels like us, it's critical.

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John R.

Verified reviewer

Marketing and Advertising, 11-50 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Best review wizard tool for agencies

Reviewed 4 years ago

Simple to use and a great solution for agencies looking to offer review wizards to their clients.

Pros

- Great solution for agencies to white label their review wizard - Easy to set up - The thumbs up, thumbs down solution is great for the end-user - Custom domain mapping

Cons

- The email drip functionality could be a little better (i.e. if someone opens/clicks don't re-send) - Integration with something like mailchimp would be awesome

Vendor response

Hey John, Thanks for this great feedback about our email campaign functionality. Great news! We do offer the ability to deactivate a campaign based on open or click. You can find those settings under your invite tab, but feel free to reach out to support if you'd like to have a screen share walkthrough on how to activate it for your clients. I'll pass your feedback along to product. As reporting and email marketing analytics continue to grow in importance for agencies like yourself, that type of intelligent conditional behavior would definitely make sense! I'll also let product know that you appreciate the white label solution is really working for you and your clients. Thanks for being a fantastic customer! Garrett

KG
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Karen G.

Online Media, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Grade.Us perfect name!

Reviewed 3 years ago

Grade.Us has provided me the opportunity to work from home. The dashboard and software are user friendly. I work mostly with family owned businesses. When their business receives a strong Review I feel as if I am helping their business succeed.

Pros

Grade.Us is a White Label review and reputation product. The customer support is top-notch! They were very patient with me as I learned the system and dashboard. The dashboard is user friendly. The report feature is clear and precise. A great tool to share with clients. Entering review requests is simple and efficient.

Cons

Grade.Us recently raised their prices. In my opinion Grade.Us is one of the higher priced Review & Reputation White Labels. I don't believe they have the capability to request surveys from customers. I think this will become more popular in the future --so maybe Grade.Us will incorporate this into their system.

Vendor response

Hi Karen, Thanks for the amazing review! That's so cool that the white label aspect of the platform allows you to work from home and grow your remote business. I love that you have such a personal relationship with your family owned business clients. Great news! We do in fact offer surveys. Feel free to reach out to the team and we can show you how you can set that up on your client's review funnel. Thanks for being an awesome customer.

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David M.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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There is NOTHING out there like Reputation Loop; Period!

Reviewed 7 years ago

We have tried so many other software's & they all were limited to the point of no use or we had to use 3 different systems to accomplish what Reputation Loop would do. They have thought this out so much further than most businesses owners could understand. We use the software integrated into InfusionSoft & within a day or 2 we had reviews coming in. PROS: 1. There is a follow-up system ready to go;...

Pros

No pros were added to this review

Cons

No cons were added to this review

EM
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Erin M.

201-500 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Manage Your Customer Service

Reviewed 6 years ago

We have been using the service at House of Blues for about 2 years. Reputology is a great resource for organizing and managing your customer service. reviews.

Pros

Organizes all feedback in one place, in a clear, organized format. Multiple users in your company can access the account. Reputology pulls together direct feedback and social media feedback all in one place. Provides you with detailed information to reach out to customers.

Cons

You receive emails of feedback to your outlook. At our company we respond to our customers through outlook emails & phone calls. You then have to close out feedback in Reputology or you will receive emails reminders. I wish there was away to update the status to Reputology through email. Or if there was away to respond right through Reputology. I often feel like I am doing double duty.

Vendor response

Hey Erin - Thank you for the feedback. We are always trying to figure out ways to make the product better and definitely do not want you doing more work than necessary. I'll escalate this suggestion to our tech team. TY!

JL
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Jenna L.

Marketing and Advertising, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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REVIEW Management

Reviewed a year ago

LOVE it only would change a few things as outlined above.

Pros

Love the whitelabel features and ease of use! It's at a great price point for me!

Cons

I would like to see better and more integrations. I would like to see integrations with linkedin and instagram as well, I know it already share the reviews to FB & Twitter but these two would be great as well! I wish the texting feature was easier as well.

RM
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Roger M.

Hospital & Health Care, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great resource for agencies committed to helping small businesses with online visibility

Reviewed 2 years ago

Grade.us is the backbone of our online visibility product offerings. We do things other than help clients solicit reviews, but G.US makes us look good with a clean white label product.

Pros

It has many intuitive qualities that help the use execute the objective of obtaining published positive reviews online. The support is consistently excellent. Pricing is designed to allow agencies to make a decent profit on a modest amount of needed attention. I have used other products. The team that put this together really care about doing it right.

Cons

The learning curve was a little steeper that I had hoped. The dashboard requires memorization of where and what the tabs do rather than being obviously intuitive. The product works, but you have to work to learn the layout.

Vendor response

Hey Roger, Thank you so much for this incredible review. It's been awesome to have you as a customer, value the software, join us for our office hours, and provide great feedback. ~ Garrett

KG
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Kimberly G.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Affordable solution for monitoring and increasing reviews across the web!

Reviewed 6 years ago

First , the Grade.Us customer support is awesome! They have built an easy to use review system that doesn't require a programming degree to set up nor is there a hefty start up fee! In fact, there is no set up fee or contracts! Getting started takes less than an hour and there are many review platforms you can include in your invitation to customers which helps you to control where you want to concentrate...

Pros

No pros were added to this review

Cons

No cons were added to this review

AR
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Anonymous Reviewer

Verified reviewer

Marketing and Advertising, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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I'd Recommend Reputation Loop on Customer Service Alone

Reviewed 4 years ago
Pros

I like this software a lot. It scans how your business appears online and fixes your business listings all in one dashboard which are extras I wasn't looking for. It's definitely helped me gather new reviews for local clients to help them improve thier online reputation and visibility in Google maps and near me searches. Integrates with all kinds of retail and medical CRM's so that is lovely too. Plus you can use SMS and MMS if that's part of your plan.

Cons

Sometime, rarely, it would just not work and that might be user (me) error but I really want this to be set it and forget it forever. But customer support is EXCELLENT and there was never a problem they didn't quickly fix with a friendly interaction.

Vendor response

Thanks for the review we really appreciate it.

AR
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Anonymous Reviewer

Verified reviewer

Marketing and Advertising, 201-500 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Solid Tool For More Online Reviews. Great Support

Reviewed 4 years ago

It's surprisingly difficult to get people to leave online reviews. This definitely will help. I was able to capture a few reviews for our agency during the 14-day trial period, so I was happy with that. I haven't yet decided whether I'm going to integrate this into our offering. To justify the monthly cost, you'd definitely want to capture a decent volume of email addresses on a monthly basis.

Pros

I run a small agency, and have been considering supplementing our services with a reputation/reviews management tool. Did the 14-day trial, and was very impressed with the product. Really enjoyed the ease of use. Easy to setup and initiate a campaign. Lots of flexibility in terms of how you would like to manage your campaigns, but I found the default settings to be spot on for me. I liked the real time reporting, that indicated what actions (if any) the recipients took after receiving the email. Really good product overall.

Cons

Struggling to come up with a dislike. Wish it was free!

Vendor response

Thanks for the great review! We're happy to hear that the free trial accomplished what you were hoping. I'll share your kind words with the team. You're right, getting reviews can be a major challenge when you don't have the right system in place. A lot of agencies are adding review management as a supplementary service for their clients. It's really becoming a differentiator for selling digital marketing services. Feel free to reach out to our team if you want to discuss the white label options for offering Grade.us to your clients. Many of our customers are agencies who have found it to be a great foot-in-the-door service, since business owners truly understand the power of online reviews.

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Senne T.

Verified reviewer

Marketing and Advertising, self-employed

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great company - All functionalities one could need for their reputation marketing!

Reviewed 2 years ago

First of all, I would like to mention that I have not started actively using Grade.us yet. However, I've been comparing it with a lot of other options out there and done extensive research. I have found that they offer the most features, in a very useful way and for an affordable price. I did make use of their support team a couple of times, and they were quick to respond, friendly and helpful too. All-in-all, I would definitely recommend Grade.us and I'll be using them for my agency with confidence.

Pros

Fair pricing: I have compared their pricing with other options, and they're not the cheapest but it's a good pricing strategy that leaves room for my agency to profit without having to ask fees that are too high. Agency specific options: They have very useful features that are specifically designed to help agencies with building their reputation marketing business. Furthermore, they have TONS of free, super valuable content to help with this as well. Quick support: They have a live chat feature. This, to me, is a must for any software I use (with a few exceptions for software that don't really need any support) in my business. I have contacted them a few times, and even though I'm not a paying customer yet, they were very quick to respond and very friendly.

Cons

Some things take a bit of research to get the hang of. But there's enough documentation to make up for this. I haven't really found something I don't like yet. If I do, I'll update.

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Dean H.

Marketing and Advertising, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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My favorite SEO software

Reviewed 4 years ago

The customer service has ALWAYS been top notch. I get fast help whenever I need it, even in the evenings. They are absolutely one of my favorite SEO companies.

Pros

I love the fact that it is my least expensive piece of software, but it's the one my clients like the best. There's something about providing an avenue for positive feedback that appeals to every business owner.

Cons

I'd like to be able to clone all aspects of a campaign and copy them to new ones.

Vendor response

Thank you for the kind words, Dean! I shared your message with Boris and the support team. We appreciate that you've been a customer with us for so long!

DH
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David H.

Furniture, 1,001-5,000 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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User Friendly Platform and Great Service

Reviewed 6 years ago

I highly recommend Reputology to any business that is seriously considering the importance of keeping up with their customer reviews. We have been using Reputology's services for over a year and we are completely satisfied with the results. Reputology has been consistently able to deliver a simple platform that keeps track of the many reviews our business receives from different websites on a daily...

Pros

Simplicity

Cons

No cons were added to this review

Vendor response

Thank you, David!

JG
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Joey G.

Marketing and Advertising, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Excellent solution, great customer service

Reviewed 4 years ago

Before grade.us I was using a more manual + custom code solution. It was cumbersome and any changes were slow to build and required lots of testing, etc. It was NOT an easy solution. I tried a few other competitors of grade.us prior to finding them (local search forum) and immediately saw an increase in productivity (on boarding new clients) and an overall ease of management. Overall very good solution!

Pros

Very flexible and intuitive. Easy to setup and easy to use. I am able to change the reviews flows for each client, quick and easily.

Cons

The email/html editor could be a little bigger, less clunky.

Vendor response

Thanks for the fantastic review, Joey! We really appreciate your continued support. It's been awesome working with you. I'll let the team know what you said. :) ~Garrett

AR
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Anonymous Reviewer

Verified reviewer

Computer Software, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Continues to be a great tool for Gathering Reviews

Reviewed 2 years ago

We use Grade.us to help our clients obtain more reviews for their local business. Grade.us provides many options to do so, including a static linkable landing page, as well as email embeds. The versatility and price has made this the clear option for us to use in our packages.

Pros

The linkable review funnel page is excellent, and better than any other resource I have looked into.

Cons

I am very happy with the tools as they are, and many frustrations I've had in the past have been improved upon in later updates.

JH
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Jason H.

Health, Wellness and Fitness, self-employed

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Great product, little expensive for marketers.

Reviewed 6 years ago

Really like this product. We're a startup trying to brand this for dentists and Drs. however, pricing is a little high for volume.

Pros

Easy to use

Cons

Wish that white labeled clients had more access into system to make their own changes

Vendor response

Hey Jason, thanks for the review! We hear you on the pricing--we've tried to come in at a price that still gives agencies and marketers room but doesn't sacrifice the quality of product and service that we can provide. I'm not sure that the balance we strike is right for every customer. As for granting access to clients, though, you may not be aware that you can now white-label our dashboard to allow clients to login and self-manage. However, there are some additional costs to set that up. Reach out to support AT grade.us if interested!

HJ
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Hamlet J.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Modern Look & Feel. Effective. Great People.

Reviewed 7 years ago

I don't write many reviews but every now and then I'm compelled to. This is one of those times. I had been looking for a service like this one that would allow us to (1) easily capture reviews from customers, but more importantly, and this was harder to find, (2) easily and eloquently display/embed the reviews from around the web into our own website...and this is where Grade.us comes in. I am very...

Pros

No pros were added to this review

Cons

No cons were added to this review

Vendor response

Thanks so much for the review, Hamlet. Glad you found us! We obviously share your view that reviews on third-party review sites are *way* more valuable than "vanity reviews" collected on your website. It's a wonder more review companies don't follow our lead! Anyway, thanks again. Please reach out if you ever need anything from us.

AR
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Anonymous Reviewer

Verified reviewer

Marketing and Advertising, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Awesome Review Management Software

Reviewed 4 years ago

After using a software that was a lot lower quality with a higher price and after comparing others before choosing Grade.us, I found that Grade.us offers a superior product for a highly competitive price!

Pros

There are many things that I like about Grade.us; my top two are the price (great for small/medium size agencies to easily make a profit when offering the service to our clients) and the functionality (setup of profiles is a breeze).

Cons

I do not have much to say that is negative about the software, but there are just a few things that can be simplified with the day-to-day usage of the software like setting up the white label branding and customizing the review display settings with the WP Plugin.

AJ
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Alicia J.

Hospitality, 501-1,000 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Reputology is a powerful review solution for our 50 locations. I don't see how we lived without it!

Reviewed 5 years ago
Pros

Reputology has made review monitoring for my company a very manageable process. The interface is user-friendly, the alerts are timely, and the analytics are actionable and insightful. The robustness and accuracy of the Yelp data is excellent because of their direct partnership. And I really like being able to reply directly to reviews on Google and Facebook from the Reputology interface. The different levels of user permission are very helpful for giving our managers exactly what they need.

Cons

It would be nice to see Twitter activity in Reputology, but we can use their Hootsuite app to cover social media listening and review monitoring from one place.

CS
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Cindy S.

Marketing and Advertising, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Grade.us Helps us Help Others!

Reviewed 6 years ago

Socialeyes Consultants has been partnering with grade.us for close to 2 years to offer our customers the best solution for review management.

Pros

The ability to ward off potential negative reviews from permanently going online by driving people to the funnel.

Cons

We have not experienced any cons with grade.us to date.