Grade.us Features

Grade.us

White-labeled review marketing platform for agencies & SEOs

4.8/5 (237 reviews)

Grade.us Feature Summary

  • "Review funnel" landing pages get customers sharing reviews
  • Media to convert reviewers on Google+, Yelp, 70+ other sites
  • Filters to recover unhappy customers, preempt bad reviews
  • Customizable behavior and design to support any campaign
  • Copy/paste widgets to embed your assets anywhere
  • Responsive, mobile-optimized everything
  • Easy multi-location setup to manage large deployments
  • Easy WordPress, Joomla, Drupal integration
  • Monitoring for reviews everywhere, not just the big sites
  • Automated "review stream" to amplify latest greatest reviews
  • Detailed on-page analytics to optimize campaigns
  • On-demand and scheduled PDF reporting to demonstrate ROI
  • Easy and automated new client setup
  • Scale to manage thousands of clients' reviews in one place
  • High-performance cloud infrastructure with global presence
  • Thorough white-labeling to operate under your brand

Competitor Feature Comparison

API
Campaign Management
Complaint Monitoring
Dashboard
Feedback Management
Monitoring
Negative Feedback Management
Reporting/Analytics
Response Management
Review Generation
Review Monitoring
Review Notification
Review Request
Sentiment Analysis
Social Media Monitoring
Social Sharing
Survey/Poll Management
Learn moreCompare App
API
Campaign Management
Complaint Monitoring
Dashboard
Feedback Management
Monitoring
Negative Feedback Management
Reporting/Analytics
Response Management
Review Generation
Review Monitoring
Review Notification
Review Request
Sentiment Analysis
Social Media Monitoring
Social Sharing
Survey/Poll Management
Visit WebsiteCompare App
API
Campaign Management
Complaint Monitoring
Dashboard
Feedback Management
Monitoring
Negative Feedback Management
Reporting/Analytics
Response Management
Review Generation
Review Monitoring
Review Notification
Review Request
Sentiment Analysis
Social Media Monitoring
Social Sharing
Survey/Poll Management
Learn moreCompare App

Grade.us Feature Reviews

25 reviewers had the following to say about Grade.us's features:

Angelo B.

Excellent software if you manage multiple locations with multiple review sources.

2017-05-21

Pros

Reply to Google & Facebook reviews directly from platform Filters for customizing views, automated reports, and exportable data Automated summary reports (unlimited & fully customizable) Automated email notifications (unlimited & fully customizable) Unlimited user accounts User-level permissions Tracking and measuring KPI HootSuite integration Advanced data segmentation analysis by: o Location o Customizable group o Review site o Star rating

Cons

I would like to see more customization capabilities when it comes to exporting reports.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Michael C.

Verified Reviewer

Best balance of features vs. cost, excels at review acquisition.

2015-07-06

Daily email alerts keep the organization current.

Pros

Solid tracking and alert system.

Cons

I'd like to see more refined dashboard reporting, similar to other systems that provide visual representations of activity over time.

Rating breakdown

Value for money
Ease of use
Customer support

Time used: 6-12 months

Source: GetApp
2 of 2 people found this review helpful
Helpful?   Yes   No

Response from Grade Us, Inc.


Thanks for your review, Michael! Agreed--we absolutely need more in the way of a visual dashboard for all of the review data we collect for you. The scheduled PDF and Web based reports are nice for sharing with your clients, but it would be nice to login and see your current stats "at a glance." It's in the pipeline!

Read more
Rabeah A.

White Label Reputation Management Made Easy

2019-02-01

Our competitors were offering similar software, so we bought their white label service to use with our clients

Pros

Setting up profiles is quick and customizable. You can set up profiles with each account with different persmissions.

Cons

Sometimes they will add or move a feature in the admin area, and you have to search around to find it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Justin F.

A great tool for online review management

2018-03-22

Much more competitive price than other software solutions and saved our team a great deal of time.

Pros

Web-based application with well-designed interface, great tool for team collaboration, great features for accountability and reporting, customer service team is friendly and responsive.

Cons

They could add some more choices to the email alerts to give users more flexibility with auto-generated emails.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Jason R.

Recommended for Online Score Aggregation

2016-07-20

The historical reporting is the best feature, but we also like the flexibility to choose any combination of rating sites to create a custom aggregated score.

Pros

Simple UI, dependable service, historical data, multiple crowd-source sites to choose from, email notifications

Cons

It would be better if the software could report back reviews closer to real time.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Reputology


Thanks for the feedback, Jason. Sorry that Reputology doesn't fit your current budget constraints for other locations, but it remains one of the more cost effective solutions for multi-location businesses that need review monitoring. Also, we have some new developments that might be a good fit for your specific business case. Your account mgr will be in touch soon with details!

Read more
Aaron S.

Our Reputology Experience

2016-08-22

This has been extremely useful in helping us stay on top of what our guest's are saying about our brand. The platform also makes it extremely easy to reply back to those who leave you feedback.

Pros

Price Ease of use Custom reports Analytics

Cons

Only thing I wish it had was text analysis which could highlight key themes/issues, but this is still a great platform!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10

Recommendations to others considering Grade.us

Give it a try and put your finger on the pulse of your brand!

Source: Capterra
Helpful?   Yes   No
Read more
Nate H.

Very Smart and Extremely Useful

2018-11-26

Pros

-Fantastic layout for looking over reviews -Very valuable if your business relies on word-of-mouth reviews online -Good customer support

Cons

-Reports are not super customizable -Not really any true cons

Rating breakdown

Ease of use
Features
Customer support

Time used: Free Trial

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Grade Us


Wow, thanks for the thoughtful review Nate! So happy to hear that the free trial worked for you. I'll let the support team know that you appreciate them and the product team that you liked the layout. (I'll also relay about the customizability of the reports)

~Garrett

Read more
Erin M.

Manage Your Customer Service

2016-08-11

Reputology is a great resource for organizing and managing your customer service. reviews.

Pros

Reputology pulls together direct feedback and social media feedback all in one place.

Cons

You then have to close out feedback in Reputology or you will receive emails reminders.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Reputology


Hey Erin - Thank you for the feedback. We are always trying to figure out ways to make the product better and definitely do not want you doing more work than necessary. I'll escalate this suggestion to our tech team. TY!

Read more
Vicky B.

Grade.us is a great tool for Reputation Management

2016-12-06

Grade.us is a great tool for Reputation Management that is constantly rolling out new features to improve service.

Pros

User friendly

Cons

It would be good to have consolidated reports that better show performance by location.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
( company, 501-1000 employees)

Fantastic Customer Experience - Easy Deployment and Integration

2018-02-23

Pros

The daily e-mail alerts recapping new reviews are extremely helpful and have allowed us inform and engage a larger audience as it pertains to areas of opportunity and reputation management.

Cons

This would be great to have access to both online, via integration and via e-mail digest.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from Reputology


Thank you for the product recommendation. I've teed this up with our product team to implement.

Read more
Alex V.

the Lighter Side Of Reputation Management

2019-01-17

Overall, the reputation management success we've had with Reputology is on par with any other platform out there. The API is definitely a plus for those looking to integrate their own apps.

Pros

Reputology's main allure is its price and API to things like GMB and Facebook.

Cons

It's not the software per-say, it's just the nature of the relationship management game out there today. for instance, you can't properly pull or respond to Yelp without the new paid relationship with them, so it doesn't matter who you use to manage reviews on certain platforms, you end up paying someone something to do it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Bill L.

Winner of the review data aggregators

2016-09-12

The sales/setup process was effortless, UI is very easy to learn and work with.

Pros

A) the team B) fast/easy setup C) Hootsuite integration ( major win ) D) data thoroughness - they cover a lot of review platforms

Cons

At the moment, the review vendors haven't opened their APIs for responses by businesses.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Leslie B.

The best reviews platform I've found

2017-07-17

Pros

This software is feature rich and simple to use.

Cons

I opted not to use the review scan because I prefer to have a conversation/email to explain the findings and give them the other findings that I searched out myself.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Dawn T.

Reputology is a GREAT tool!

2016-08-01

It also gives us an average on our reviews and allows me to search specific topics and scores easily

Pros

It is very user friendly and becomes a one-stop-shop for all our reviews instead of making me log into each site individually. It saves me time and is an efficient tool when drilling down into issues.

Cons

No complaints really - the software has been a great asset to me

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Kevin L.

Reputology with Ashley Homestore

2016-07-22

Pros

Fast notifications when someone posts a review.

Cons

Not all of the website that report come through constantly.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Reputology


Thanks for the positive feedback, Kevin. I'll email you directly to figure out which websites are not coming through constantly.

Read more
Anonymous
(Marketing and Advertising company, 201-500 employees)

Solid Tool For More Online Reviews. Great Support

2018-12-07

I haven't yet decided whether I'm going to integrate this into our offering.

Pros

I run a small agency, and have been considering supplementing our services with a reputation/reviews management tool.

Cons

Struggling to come up with a dislike. Wish it was free!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Free Trial

Frequency of use: Occasionally

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Grade Us


Thanks for the great review! We're happy to hear that the free trial accomplished what you were hoping. I'll share your kind words with the team.

You're right, getting reviews can be a major challenge when you don't have the right system in place. A lot of agencies are adding review management as a supplementary service for their clients. It's really becoming a differentiator for selling digital marketing services.

Feel free to reach out to our team if you want to discuss the white label options for offering Grade.us to your clients. Many of our customers are agencies who have found it to be a great foot-in-the-door service, since business owners truly understand the power of online reviews.

Read more
John E.

Fantastic Support

2018-01-29

We have generate fantastic reviews for our business, and for our clients. Great software.

Pros

The software is by far the most feature rich, flexible, and customizable we have researched.

Cons

I believe a lot of it is customizable, but we haven't gotten that far, and wish it was a lot more polished out of the gate so we didn't have to clean it up and modernize it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Karen G.

Grade.Us perfect name!

2019-12-03

Grade.Us has provided me the opportunity to work from home. The dashboard and software are user friendly.

Pros

They were very patient with me as I learned the system and dashboard. The dashboard is user friendly.

Cons

I don't believe they have the capability to request surveys from customers.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Grade Us


Hi Karen,

Thanks for the amazing review!

That's so cool that the white label aspect of the platform allows you to work from home and grow your remote business. I love that you have such a personal relationship with your family owned business clients.

Great news! We do in fact offer surveys. Feel free to reach out to the team and we can show you how you can set that up on your client's review funnel.

Thanks for being an awesome customer.

Read more
Christine L.

Great for Multi-Location Businesses / Restaurants

2017-01-16

As a growing restaurant group, we were in search for a review platform that would allow us to create custom segments, emails, groups, and provide the detailed analytics needed to generate reports.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No

Response from Reputology


Thank you, Christine!

Read more
Peter B.

Verified Reviewer

Tested most all of them out there and this is the one that gets it done right for managing reviews!

2015-03-24

I searched high and low through many of the review platforms.

Pros

Easy to setup new accounts. Can brand on your domain or any number of domains you may want to have.

Cons

Not a big deal in my opinion because you can use anything to send out emails and request the reviews on your review funnel landing page.

Source: GetApp
1 of 1 people found this review helpful
Helpful?   Yes   No
Read more
Anonymous
(Marketing and Advertising company, 1-10 employees)

A great way to get into reputation management

2018-11-02

You give up a little on the support/UI side in order to get a great price, but it is still worth it, in my opinion, if you are a company managing fewer than 75 locations.

Pros

. - The tools has everything you need from reports, to widgets, to monitoring, to email/text outreach!

Cons

- The UI is not great, at all.

Rating breakdown

Value for money
Ease of use
Features

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Joanne F.

In a short time this software was helped us improve our clients online reputation

2017-07-19

Pros

The analytic reports are definitely a plus!

Cons

We would benefit more from this platform if it could also be in Spanish, but the keywords help with this problem

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Tony R.

Jon Hall and GradeUs Are The Best!

2017-03-24

The learning curve for utilizing all of the features on the dashboard has been challenging.

Pros

The affordability, ease of use for the reviewers, and nicely formatted reports.

Cons

The learning curve. I wish there were training videos.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Deborah D.

Excellent Service; Improvement over our last

2016-12-06

The features and functions, including reporting, are much more advanced than the service we were using before, and at a much more reasonable overall price.

Pros

The ease of set-up for new clients and the ease of setting up recurring reports.

Cons

For example, when you added the option to have someone who has already opened the email or clicked to leave a review removed from subsequent mailing lists, I feel like at least the "click" should have been applied automatically.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Jenn M.

Reputology is key for growing hospitality companies!

2016-10-03

Reputology allows a growing hospitality company the opportunity to monitor its locations and provide direct feedback in order to improve guest relations.

Pros

User friendly

Cons

NA

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering Grade.us

NA

Source: Capterra
Helpful?   Yes   No
Read more