Most popular features of all Customer Management apps
25 reviewers had the following to say about Grade.us's features:
Pros
Reply to Google & Facebook reviews directly from platform Filters for customizing views, automated reports, and exportable data Automated summary reports (unlimited & fully customizable) Automated email notifications (unlimited & fully customizable) Unlimited user accounts User-level permissions Tracking and measuring KPI HootSuite integration Advanced data segmentation analysis by: o Location o Customizable group o Review site o Star rating
Cons
I would like to see more customization capabilities when it comes to exporting reports.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
Daily email alerts keep the organization current.
Pros
Solid tracking and alert system.
Cons
I'd like to see more refined dashboard reporting, similar to other systems that provide visual representations of activity over time.
Rating breakdown
Time used: 6-12 months
Thanks for your review, Michael! Agreed--we absolutely need more in the way of a visual dashboard for all of the review data we collect for you. The scheduled PDF and Web based reports are nice for sharing with your clients, but it would be nice to login and see your current stats "at a glance." It's in the pipeline!
Our competitors were offering similar software, so we bought their white label service to use with our clients
Pros
Setting up profiles is quick and customizable. You can set up profiles with each account with different persmissions.
Cons
Sometimes they will add or move a feature in the admin area, and you have to search around to find it.
Rating breakdown
Time used: 1-2 years
Frequency of use: Daily
Likelihood to recommend
Much more competitive price than other software solutions and saved our team a great deal of time.
Pros
Web-based application with well-designed interface, great tool for team collaboration, great features for accountability and reporting, customer service team is friendly and responsive.
Cons
They could add some more choices to the email alerts to give users more flexibility with auto-generated emails.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
The historical reporting is the best feature, but we also like the flexibility to choose any combination of rating sites to create a custom aggregated score.
Pros
Simple UI, dependable service, historical data, multiple crowd-source sites to choose from, email notifications
Cons
It would be better if the software could report back reviews closer to real time.
Rating breakdown
Time used: 6-12 months
Frequency of use: Weekly
Likelihood to recommend
Thanks for the feedback, Jason. Sorry that Reputology doesn't fit your current budget constraints for other locations, but it remains one of the more cost effective solutions for multi-location businesses that need review monitoring. Also, we have some new developments that might be a good fit for your specific business case. Your account mgr will be in touch soon with details!
This has been extremely useful in helping us stay on top of what our guest's are saying about our brand. The platform also makes it extremely easy to reply back to those who leave you feedback.
Pros
Price Ease of use Custom reports Analytics
Cons
Only thing I wish it had was text analysis which could highlight key themes/issues, but this is still a great platform!
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
Likelihood to recommend
Recommendations to others considering Grade.us
Give it a try and put your finger on the pulse of your brand!
Pros
-Fantastic layout for looking over reviews -Very valuable if your business relies on word-of-mouth reviews online -Good customer support
Cons
-Reports are not super customizable -Not really any true cons
Rating breakdown
Time used: Free Trial
Frequency of use: Weekly
Likelihood to recommend
Wow, thanks for the thoughtful review Nate! So happy to hear that the free trial worked for you. I'll let the support team know that you appreciate them and the product team that you liked the layout. (I'll also relay about the customizability of the reports)
~Garrett
Reputology is a great resource for organizing and managing your customer service. reviews.
Pros
Reputology pulls together direct feedback and social media feedback all in one place.
Cons
You then have to close out feedback in Reputology or you will receive emails reminders.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
Hey Erin - Thank you for the feedback. We are always trying to figure out ways to make the product better and definitely do not want you doing more work than necessary. I'll escalate this suggestion to our tech team. TY!
Grade.us is a great tool for Reputation Management that is constantly rolling out new features to improve service.
Pros
The daily e-mail alerts recapping new reviews are extremely helpful and have allowed us inform and engage a larger audience as it pertains to areas of opportunity and reputation management.
Cons
This would be great to have access to both online, via integration and via e-mail digest.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Thank you for the product recommendation. I've teed this up with our product team to implement.
Overall, the reputation management success we've had with Reputology is on par with any other platform out there. The API is definitely a plus for those looking to integrate their own apps.
Pros
Reputology's main allure is its price and API to things like GMB and Facebook.
Cons
It's not the software per-say, it's just the nature of the relationship management game out there today. for instance, you can't properly pull or respond to Yelp without the new paid relationship with them, so it doesn't matter who you use to manage reviews on certain platforms, you end up paying someone something to do it.
Rating breakdown
Time used: 1-2 years
Frequency of use: Weekly
Likelihood to recommend
The sales/setup process was effortless, UI is very easy to learn and work with.
Pros
A) the team B) fast/easy setup C) Hootsuite integration ( major win ) D) data thoroughness - they cover a lot of review platforms
Cons
At the moment, the review vendors haven't opened their APIs for responses by businesses.
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
Likelihood to recommend
Pros
This software is feature rich and simple to use.
Cons
I opted not to use the review scan because I prefer to have a conversation/email to explain the findings and give them the other findings that I searched out myself.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
It also gives us an average on our reviews and allows me to search specific topics and scores easily
Pros
It is very user friendly and becomes a one-stop-shop for all our reviews instead of making me log into each site individually. It saves me time and is an efficient tool when drilling down into issues.
Cons
No complaints really - the software has been a great asset to me
Rating breakdown
Time used: 1-2 years
Frequency of use: Daily
Likelihood to recommend
Pros
Fast notifications when someone posts a review.
Cons
Not all of the website that report come through constantly.
Rating breakdown
Time used: 1-2 years
Frequency of use: Weekly
Likelihood to recommend
Thanks for the positive feedback, Kevin. I'll email you directly to figure out which websites are not coming through constantly.
I haven't yet decided whether I'm going to integrate this into our offering.
Pros
I run a small agency, and have been considering supplementing our services with a reputation/reviews management tool.
Cons
Struggling to come up with a dislike. Wish it was free!
Rating breakdown
Time used: Free Trial
Frequency of use: Occasionally
Likelihood to recommend
Thanks for the great review! We're happy to hear that the free trial accomplished what you were hoping. I'll share your kind words with the team.
You're right, getting reviews can be a major challenge when you don't have the right system in place. A lot of agencies are adding review management as a supplementary service for their clients. It's really becoming a differentiator for selling digital marketing services.
Feel free to reach out to our team if you want to discuss the white label options for offering Grade.us to your clients. Many of our customers are agencies who have found it to be a great foot-in-the-door service, since business owners truly understand the power of online reviews.
We have generate fantastic reviews for our business, and for our clients. Great software.
Pros
The software is by far the most feature rich, flexible, and customizable we have researched.
Cons
I believe a lot of it is customizable, but we haven't gotten that far, and wish it was a lot more polished out of the gate so we didn't have to clean it up and modernize it.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
Grade.Us has provided me the opportunity to work from home. The dashboard and software are user friendly.
Pros
They were very patient with me as I learned the system and dashboard. The dashboard is user friendly.
Cons
I don't believe they have the capability to request surveys from customers.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
Hi Karen,
Thanks for the amazing review!
That's so cool that the white label aspect of the platform allows you to work from home and grow your remote business. I love that you have such a personal relationship with your family owned business clients.
Great news! We do in fact offer surveys. Feel free to reach out to the team and we can show you how you can set that up on your client's review funnel.
Thanks for being an awesome customer.
As a growing restaurant group, we were in search for a review platform that would allow us to create custom segments, emails, groups, and provide the detailed analytics needed to generate reports.
I searched high and low through many of the review platforms.
Pros
Easy to setup new accounts. Can brand on your domain or any number of domains you may want to have.
Cons
Not a big deal in my opinion because you can use anything to send out emails and request the reviews on your review funnel landing page.
You give up a little on the support/UI side in order to get a great price, but it is still worth it, in my opinion, if you are a company managing fewer than 75 locations.
Pros
The analytic reports are definitely a plus!
Cons
We would benefit more from this platform if it could also be in Spanish, but the keywords help with this problem
Rating breakdown
Time used: Less than 6 months
Frequency of use: Weekly
Likelihood to recommend
The learning curve for utilizing all of the features on the dashboard has been challenging.
Pros
The affordability, ease of use for the reviewers, and nicely formatted reports.
Cons
The learning curve. I wish there were training videos.
Rating breakdown
Time used: 6-12 months
Frequency of use: Weekly
Likelihood to recommend
The features and functions, including reporting, are much more advanced than the service we were using before, and at a much more reasonable overall price.
Pros
The ease of set-up for new clients and the ease of setting up recurring reports.
Cons
For example, when you added the option to have someone who has already opened the email or clicked to leave a review removed from subsequent mailing lists, I feel like at least the "click" should have been applied automatically.
Rating breakdown
Time used: 1-2 years
Frequency of use: Weekly
Likelihood to recommend
Reputology allows a growing hospitality company the opportunity to monitor its locations and provide direct feedback in order to improve guest relations.
