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Grade.us

4.8
(239)

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White-labeled review marketing platform for agencies & SEOs

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Grade.us Pricing

Pricing overview

Value for money rating

4.7

/5

239

Price starts from

110

/user

Per month

Pricing options
Free plan
Subscription
Free trial

Pricing details

Solo Plan: For single location business owners and marketers starting to invest in their online reputation management. Starting at $110/month (includes 1 seat).

Professional Plan: For Individual Marketers and Consultants. Starting at $180/month or $162/mo paid annually (includes 3 profiles - additional profiles at $60/month).

Agency Plan: For Local Agencies, SEOs and Other Resellers. Starting at $400/month or $360/mo paid annually (includes 10 seats - additional seats start at $40/month).

Partner/Enterprise: For Larger Agencies, Franchises and Brands. Starting at $2500/month or $2250/mo paid annually (includes 100 seats - additional seats start at $25/month).

What users say

However, I've been comparing it with a lot of other options out there and done extensive research. I have found that they offer the most features, in a very useful way and for an affordable price.
I feel this product is a great product for the price.

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Reviewers who mentioned pricing said:

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Best price, all the features.

Reviewed 3 years ago
Pros

Best review software at the best price. We white label the platform and resell it to our clients, and have looked at lots of options. Not only is GradeUs the least expensive, it has all the features we could ask for. It’s also pretty easy/intuitive to use.

Cons

I don’t have any real issues with it. Sometimes I have trouble finding what I want it to do, but usually it’s pretty easy to figure out.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1/10

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GRADEUS WILL DOUBLE FEES WITHOUT NOTICE AND REFERENCE TERMS NEVER AGREED UPON

Reviewed 2 years ago

My time with Gradeus was good until they doubled my license fees with 1 months notice. I run a SaaS platform built on their platform and doubling my fees destroyed any margins I had. I asked them to refund my fees I paid for renewal for white labeling my dashboard 1 month prior, since they doubled my license fees and made it impossible for me to continue. They refused stating that their terms don't allow them to refund dashboard fees... (even though these terms were new and I never agreed to it) Very shady practices.

Pros

Their pricing was good. Their API's were decent. They had good review site coverage.

Cons

The dashboard UI is old Their zapier was limited They don't provide support for their API They will double your license fees without any notice They created new terms and not notify you .

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great Customer Service

Reviewed 3 years ago

We are not getting the best from Grade US,. CSR made some suggestions and we are hoping to improve review responses in the upcoming weeks.

Pros

- Great Customer Service, CSR did a quick training for me and explain what work the best in the market. - Explain more about SW Capabilities.

Cons

Price increased multiple times in the past year.

Vendor response

Hi John, Thank you so much for the kind words! We've invested a lot in our support team so I'm thrilled to hear you've had your expectations met. Feel free to reach out to us any time you have additional feedback. Thanks again! Sincerely, Kelly Rogers Director, Customer Success

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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REVIEW Management

Reviewed 9 months ago

LOVE it only would change a few things as outlined above.

Pros

Love the whitelabel features and ease of use! It's at a great price point for me!

Cons

I would like to see better and more integrations. I would like to see integrations with linkedin and instagram as well, I know it already share the reviews to FB & Twitter but these two would be great as well! I wish the texting feature was easier as well.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Best balance of features vs. cost, excels at review acquisition.

Reviewed 7 years ago

Grade.us has best balance of features vs. cost that I've found on the market, and it excels at the most important task — helping the business or organization acquire reviews. Other apps may have more robust reporting or dashboards at them moment, but they are often weak on acquisition. The Grade.us feature set leaves no acquisition opportunity overlooked. There's a customizable autoresponder system...

Pros

Easy and fast for reviewers to use — resulting in better acquisition. Mobile-friendly. Solid tracking and alert system.

Cons

I'd like to see more refined dashboard reporting, similar to other systems that provide visual representations of activity over time.

Vendor response

Thanks for your review, Michael! Agreed--we absolutely need more in the way of a visual dashboard for all of the review data we collect for you. The scheduled PDF and Web based reports are nice for sharing with your clients, but it would be nice to login and see your current stats "at a glance." It's in the pipeline!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Best Value Review Management System

Reviewed 4 years ago

Everytime we have a service request we get emmediate response and customer service is awesome.

Pros

I like the White Label version because my clients log in straight from my website to send review invites. It handles both email and SMS funnels and it allows negative responses to be funneled to a contact form versus hitting the review channel.

Cons

We have not yet found a negative yet as the SAS has been working seamlessly for the past year.

Vendor response

Thanks for the great review, Randy! We're so happy to hear that the platform has worked well for your clients. We take pride in our ability to provide a white labeled solution for our digital marketing companies. I'll share your appreciation with the customer service team! Hearing stuff like this really validates all of the hard work that they put in.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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the Lighter Side Of Reputation Management

Reviewed 4 years ago

Overall, the reputation management success we've had with Reputology is on par with any other platform out there. The API is definitely a plus for those looking to integrate their own apps.

Pros

Okay, so full disclosure we've used and still do use several other reputation management products out there in parallel with Reputology, including Birdeye, YEXT and Revinate. Reputology's main allure is its price and API to things like GMB and Facebook. It definitely works as easily as all the other big names in that list - with the notable exception of YEXT, which is more geared towards enterprise class chains.

Cons

It's not the software per-say, it's just the nature of the relationship management game out there today. for instance, you can't properly pull or respond to Yelp without the new paid relationship with them, so it doesn't matter who you use to manage reviews on certain platforms, you end up paying someone something to do it. But that has nothing to do with Reputology, and everything to do in your willingness to invest in this side of the game. For hotels like us, it's critical.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great resource for agencies committed to helping small businesses with online visibility

Reviewed 2 years ago

Grade.us is the backbone of our online visibility product offerings. We do things other than help clients solicit reviews, but G.US makes us look good with a clean white label product.

Pros

It has many intuitive qualities that help the use execute the objective of obtaining published positive reviews online. The support is consistently excellent. Pricing is designed to allow agencies to make a decent profit on a modest amount of needed attention. I have used other products. The team that put this together really care about doing it right.

Cons

The learning curve was a little steeper that I had hoped. The dashboard requires memorization of where and what the tabs do rather than being obviously intuitive. The product works, but you have to work to learn the layout.

Vendor response

Hey Roger, Thank you so much for this incredible review. It's been awesome to have you as a customer, value the software, join us for our office hours, and provide great feedback. ~ Garrett

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Very good for some but not all client types and geographical regions

Reviewed 2 years ago

The people are all very friendly and do the best they can to help. I just wish that they'd had more support for clients in different time zones. My clients tend to want solutions very fast and that was a problem. When I signed up, the price was half of what it is now so it was acceptable. But then the exchange rates impacted my local cost and even when provided a discounted rate to stay on board, it was still a massive cost jump and not one I could pass on easily to my clients. So now I've gone elswhere.

Pros

Robust infrastructure. Up time is very good and does what it claims to do.

Cons

Rather expensive, especially if you have to factor in exchange rates. Support is limited to their head office location hours so not ideal for people in other world regions Rather inflexible in terms of configuration which makes it hard to white-label as well as some of others I've looked at.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Affordable solution for monitoring and increasing reviews across the web!

Reviewed 6 years ago

First , the Grade.Us customer support is awesome! They have built an easy to use review system that doesn't require a programming degree to set up nor is there a hefty start up fee! In fact, there is no set up fee or contracts! Getting started takes less than an hour and there are many review platforms you can include in your invitation to customers which helps you to control where you want to concentrate...

Pros

No pros were added to this review

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Solid Tool For More Online Reviews. Great Support

Reviewed 4 years ago

It's surprisingly difficult to get people to leave online reviews. This definitely will help. I was able to capture a few reviews for our agency during the 14-day trial period, so I was happy with that. I haven't yet decided whether I'm going to integrate this into our offering. To justify the monthly cost, you'd definitely want to capture a decent volume of email addresses on a monthly basis.

Pros

I run a small agency, and have been considering supplementing our services with a reputation/reviews management tool. Did the 14-day trial, and was very impressed with the product. Really enjoyed the ease of use. Easy to setup and initiate a campaign. Lots of flexibility in terms of how you would like to manage your campaigns, but I found the default settings to be spot on for me. I liked the real time reporting, that indicated what actions (if any) the recipients took after receiving the email. Really good product overall.

Cons

Struggling to come up with a dislike. Wish it was free!

Vendor response

Thanks for the great review! We're happy to hear that the free trial accomplished what you were hoping. I'll share your kind words with the team. You're right, getting reviews can be a major challenge when you don't have the right system in place. A lot of agencies are adding review management as a supplementary service for their clients. It's really becoming a differentiator for selling digital marketing services. Feel free to reach out to our team if you want to discuss the white label options for offering Grade.us to your clients. Many of our customers are agencies who have found it to be a great foot-in-the-door service, since business owners truly understand the power of online reviews.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great company - All functionalities one could need for their reputation marketing!

Reviewed 2 years ago

First of all, I would like to mention that I have not started actively using Grade.us yet. However, I've been comparing it with a lot of other options out there and done extensive research. I have found that they offer the most features, in a very useful way and for an affordable price. I did make use of their support team a couple of times, and they were quick to respond, friendly and helpful too. All-in-all, I would definitely recommend Grade.us and I'll be using them for my agency with confidence.

Pros

Fair pricing: I have compared their pricing with other options, and they're not the cheapest but it's a good pricing strategy that leaves room for my agency to profit without having to ask fees that are too high. Agency specific options: They have very useful features that are specifically designed to help agencies with building their reputation marketing business. Furthermore, they have TONS of free, super valuable content to help with this as well. Quick support: They have a live chat feature. This, to me, is a must for any software I use (with a few exceptions for software that don't really need any support) in my business. I have contacted them a few times, and even though I'm not a paying customer yet, they were very quick to respond and very friendly.

Cons

Some things take a bit of research to get the hang of. But there's enough documentation to make up for this. I haven't really found something I don't like yet. If I do, I'll update.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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My favorite SEO software

Reviewed 4 years ago

The customer service has ALWAYS been top notch. I get fast help whenever I need it, even in the evenings. They are absolutely one of my favorite SEO companies.

Pros

I love the fact that it is my least expensive piece of software, but it's the one my clients like the best. There's something about providing an avenue for positive feedback that appeals to every business owner.

Cons

I'd like to be able to clone all aspects of a campaign and copy them to new ones.

Vendor response

Thank you for the kind words, Dean! I shared your message with Boris and the support team. We appreciate that you've been a customer with us for so long!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Continues to be a great tool for Gathering Reviews

Reviewed 2 years ago

We use Grade.us to help our clients obtain more reviews for their local business. Grade.us provides many options to do so, including a static linkable landing page, as well as email embeds. The versatility and price has made this the clear option for us to use in our packages.

Pros

The linkable review funnel page is excellent, and better than any other resource I have looked into.

Cons

I am very happy with the tools as they are, and many frustrations I've had in the past have been improved upon in later updates.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Great product, little expensive for marketers.

Reviewed 6 years ago

Really like this product. We're a startup trying to brand this for dentists and Drs. however, pricing is a little high for volume.

Pros

Easy to use

Cons

Wish that white labeled clients had more access into system to make their own changes

Vendor response

Hey Jason, thanks for the review! We hear you on the pricing--we've tried to come in at a price that still gives agencies and marketers room but doesn't sacrifice the quality of product and service that we can provide. I'm not sure that the balance we strike is right for every customer. As for granting access to clients, though, you may not be aware that you can now white-label our dashboard to allow clients to login and self-manage. However, there are some additional costs to set that up. Reach out to support AT grade.us if interested!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Awesome Review Management Software

Reviewed 4 years ago

After using a software that was a lot lower quality with a higher price and after comparing others before choosing Grade.us, I found that Grade.us offers a superior product for a highly competitive price!

Pros

There are many things that I like about Grade.us; my top two are the price (great for small/medium size agencies to easily make a profit when offering the service to our clients) and the functionality (setup of profiles is a breeze).

Cons

I do not have much to say that is negative about the software, but there are just a few things that can be simplified with the day-to-day usage of the software like setting up the white label branding and customizing the review display settings with the WP Plugin.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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We like having GradeUs in our toolbelt but it's a little pricey for the features.

Reviewed 4 years ago

Great tool but for the price, isn't extremely innovative. Seems easily duplicated so they're going to face some stiff competition.

Pros

Being able to manage reviews in one place is amazing and the tools to collect reviews are pretty powerful.

Cons

This is a convenience tool, not a tool you can't live without. You can do everything you can do with GradeUs in other tools. GradeUs just brings features together. It saves us some time but doesn't provide overwhelming innovation for the price.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Recommended for Online Score Aggregation

Reviewed 6 years ago

Reputology's program meets our basic needs. The historical reporting is the best feature, but we also like the flexibility to choose any combination of rating sites to create a custom aggregated score. We wish there was a cost-effective option of aggregating ratings for multiple locations, but our account exec did a great job explaining why this isn't easily achievable due to limitations set by certain rating sites.

Pros

Simple UI, dependable service, historical data, multiple crowd-source sites to choose from, email notifications

Cons

It would be better if the software could report back reviews closer to real time. And, there's not a cost-effective option to get the aggregated ratings for multiple locations; at least not for the rating sites we'd like to include.

Vendor response

Thanks for the feedback, Jason. Sorry that Reputology doesn't fit your current budget constraints for other locations, but it remains one of the more cost effective solutions for multi-location businesses that need review monitoring. Also, we have some new developments that might be a good fit for your specific business case. Your account mgr will be in touch soon with details!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Our Reputology Experience

Reviewed 6 years ago

We have had nothing but positive experiences! Their platform allows us to pull all social reviews into one place and let's us email custom reports to our restaurant's managers. This has been extremely useful in helping us stay on top of what our guest's are saying about our brand. The platform also makes it extremely easy to reply back to those who leave you feedback. We were previously paying more than double the price for a similar service before we found Reputology.

Pros

Price Ease of use Custom reports Analytics

Cons

Only thing I wish it had was text analysis which could highlight key themes/issues, but this is still a great platform!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Digital Customer Support

Reviewed 4 years ago

sometime I do not want to read or be directed to an article. When a client has a problem, it takes way too much time to solve by email and provided articles. The staff is great and they are committed to doing a great job. But the problem I just had took 2 hours of my day when with a short conversation, it would have been 20 minutes. This is maddening and definitely takes away from the experience. Again, no reflection on the CS team. Techs are great and knowledgable. [SENSITIVE CONTENT HIDDEN] does an outstanding job!

Pros

It works great and the cost allows an agency to make money on the platform.

Cons

No problems with the software. I do have problems with Google's review form. It is not clear and we have many that just leave stars instead of stars and comments. When asked, they do not see where they can write. I am sure we are missing great reviews because of this.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Excellent Service; Improvement over our last

Reviewed 6 years ago

I have enjoyed using Grade.us. The features and functions, including reporting, are much more advanced than the service we were using before, and at a much more reasonable overall price. Customer support is always quick and they have been very informative the times I have had to call with more specific questions. Thank you!

Pros

The ease of set-up for new clients and the ease of setting up recurring reports.

Cons

Sometimes new features are rolled out that I feel should be applied across the board. For example, when you added the option to have someone who has already opened the email or clicked to leave a review removed from subsequent mailing lists, I feel like at least the "click" should have been applied automatically. People who have already left reviews getting extra emails is by far the biggest complaint we get from customers.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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I'm glad we switched

Reviewed 2 years ago

I think this service is very cost effective for the amount of features and customization.

Pros

I like how customizable the campaigns are.

Cons

I wish there was more support for setting up your account when you have many locations. It would be nice to be able to create one, then copy it to the others, without having to individually copy and paste. I would have also liked help in the design/image adding portion of the development.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Good value for the service

Reviewed 4 years ago

It was ok, I ended up cancelling it after a few years to upgrade to another platform.

Pros

I used this for a couple of years for my clients. The pros were the cost compared to other review platforms, and it was pretty easy to set up a drip campaign as well as set up the landing page for a client.

Cons

What I disliked is that the landing pages were not found in search results, nor did the reviews show up on the knowledge panel on Google like other review sites do. The landing pages could have been a little more functional and robust as well.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Great for agencies

Reviewed 4 years ago
Pros

I really liked Grade.Us and used it for over a year. It was simple to set up and to use.

Cons

The cost was a little on the high side. But it has all the bells and whistles that other services don't have so it is worth the cost.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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We Love Grade.us

Reviewed 4 years ago
Pros

The ease of use from the user side to our side. We have worked with other review systems that were complicated and impossible to get a hold of customer service wise. Grade.us solved all of our issues, and has amazing customer service to boot.

Cons

Slightly more expensive than other systems we have used, but only marginally so and you get what you pay for.

Vendor response

Thanks for the awesome review, Sarah! We love you too! I'll let the support team know that you appreciate them! This review is one of those that really gets our week off to a great start and puts a little pep in our step, so thank you for that! You're right, you get what you pay for! We're happy to have you as a customer. Hope your holiday season is going well :) ~ Garrett