Grade.us Pricing

Their pricing was good. Their API's were decent. They had good review site coverage.

The dashboard UI is old Their zapier was limited They don't provide support for their API They will double your license fees without any notice They created new terms and not notify you .

- Great Customer Service, CSR did a quick training for me and explain what work the best in the market. - Explain more about SW Capabilities.

Price increased multiple times in the past year.

Hi John, Thank you so much for the kind words! We've invested a lot in our support team so I'm thrilled to hear you've had your expectations met. Feel free to reach out to us any time you have additional feedback. Thanks again! Sincerely, Kelly Rogers Director, Customer Success

Love the whitelabel features and ease of use! It's at a great price point for me!

I would like to see better and more integrations. I would like to see integrations with linkedin and instagram as well, I know it already share the reviews to FB & Twitter but these two would be great as well! I wish the texting feature was easier as well.

Easy and fast for reviewers to use — resulting in better acquisition. Mobile-friendly. Solid tracking and alert system.

I'd like to see more refined dashboard reporting, similar to other systems that provide visual representations of activity over time.

Thanks for your review, Michael! Agreed--we absolutely need more in the way of a visual dashboard for all of the review data we collect for you. The scheduled PDF and Web based reports are nice for sharing with your clients, but it would be nice to login and see your current stats "at a glance." It's in the pipeline!

I like the White Label version because my clients log in straight from my website to send review invites. It handles both email and SMS funnels and it allows negative responses to be funneled to a contact form versus hitting the review channel.

We have not yet found a negative yet as the SAS has been working seamlessly for the past year.

Thanks for the great review, Randy! We're so happy to hear that the platform has worked well for your clients. We take pride in our ability to provide a white labeled solution for our digital marketing companies. I'll share your appreciation with the customer service team! Hearing stuff like this really validates all of the hard work that they put in.

Okay, so full disclosure we've used and still do use several other reputation management products out there in parallel with Reputology, including Birdeye, YEXT and Revinate. Reputology's main allure is its price and API to things like GMB and Facebook. It definitely works as easily as all the other big names in that list - with the notable exception of YEXT, which is more geared towards enterprise class chains.

It's not the software per-say, it's just the nature of the relationship management game out there today. for instance, you can't properly pull or respond to Yelp without the new paid relationship with them, so it doesn't matter who you use to manage reviews on certain platforms, you end up paying someone something to do it. But that has nothing to do with Reputology, and everything to do in your willingness to invest in this side of the game. For hotels like us, it's critical.

It has many intuitive qualities that help the use execute the objective of obtaining published positive reviews online. The support is consistently excellent. Pricing is designed to allow agencies to make a decent profit on a modest amount of needed attention. I have used other products. The team that put this together really care about doing it right.

The learning curve was a little steeper that I had hoped. The dashboard requires memorization of where and what the tabs do rather than being obviously intuitive. The product works, but you have to work to learn the layout.

Hey Roger, Thank you so much for this incredible review. It's been awesome to have you as a customer, value the software, join us for our office hours, and provide great feedback. ~ Garrett

Robust infrastructure. Up time is very good and does what it claims to do.

Rather expensive, especially if you have to factor in exchange rates. Support is limited to their head office location hours so not ideal for people in other world regions Rather inflexible in terms of configuration which makes it hard to white-label as well as some of others I've looked at.

No pros were added to this review

No cons were added to this review

I run a small agency, and have been considering supplementing our services with a reputation/reviews management tool. Did the 14-day trial, and was very impressed with the product. Really enjoyed the ease of use. Easy to setup and initiate a campaign. Lots of flexibility in terms of how you would like to manage your campaigns, but I found the default settings to be spot on for me. I liked the real time reporting, that indicated what actions (if any) the recipients took after receiving the email. Really good product overall.

Struggling to come up with a dislike. Wish it was free!

Thanks for the great review! We're happy to hear that the free trial accomplished what you were hoping. I'll share your kind words with the team. You're right, getting reviews can be a major challenge when you don't have the right system in place. A lot of agencies are adding review management as a supplementary service for their clients. It's really becoming a differentiator for selling digital marketing services. Feel free to reach out to our team if you want to discuss the white label options for offering Grade.us to your clients. Many of our customers are agencies who have found it to be a great foot-in-the-door service, since business owners truly understand the power of online reviews.

Fair pricing: I have compared their pricing with other options, and they're not the cheapest but it's a good pricing strategy that leaves room for my agency to profit without having to ask fees that are too high. Agency specific options: They have very useful features that are specifically designed to help agencies with building their reputation marketing business. Furthermore, they have TONS of free, super valuable content to help with this as well. Quick support: They have a live chat feature. This, to me, is a must for any software I use (with a few exceptions for software that don't really need any support) in my business. I have contacted them a few times, and even though I'm not a paying customer yet, they were very quick to respond and very friendly.

Some things take a bit of research to get the hang of. But there's enough documentation to make up for this. I haven't really found something I don't like yet. If I do, I'll update.

I love the fact that it is my least expensive piece of software, but it's the one my clients like the best. There's something about providing an avenue for positive feedback that appeals to every business owner.

I'd like to be able to clone all aspects of a campaign and copy them to new ones.

Thank you for the kind words, Dean! I shared your message with Boris and the support team. We appreciate that you've been a customer with us for so long!

The linkable review funnel page is excellent, and better than any other resource I have looked into.

I am very happy with the tools as they are, and many frustrations I've had in the past have been improved upon in later updates.

Easy to use

Wish that white labeled clients had more access into system to make their own changes

Hey Jason, thanks for the review! We hear you on the pricing--we've tried to come in at a price that still gives agencies and marketers room but doesn't sacrifice the quality of product and service that we can provide. I'm not sure that the balance we strike is right for every customer. As for granting access to clients, though, you may not be aware that you can now white-label our dashboard to allow clients to login and self-manage. However, there are some additional costs to set that up. Reach out to support AT grade.us if interested!

There are many things that I like about Grade.us; my top two are the price (great for small/medium size agencies to easily make a profit when offering the service to our clients) and the functionality (setup of profiles is a breeze).

I do not have much to say that is negative about the software, but there are just a few things that can be simplified with the day-to-day usage of the software like setting up the white label branding and customizing the review display settings with the WP Plugin.

Being able to manage reviews in one place is amazing and the tools to collect reviews are pretty powerful.

This is a convenience tool, not a tool you can't live without. You can do everything you can do with GradeUs in other tools. GradeUs just brings features together. It saves us some time but doesn't provide overwhelming innovation for the price.

Simple UI, dependable service, historical data, multiple crowd-source sites to choose from, email notifications

It would be better if the software could report back reviews closer to real time. And, there's not a cost-effective option to get the aggregated ratings for multiple locations; at least not for the rating sites we'd like to include.

Thanks for the feedback, Jason. Sorry that Reputology doesn't fit your current budget constraints for other locations, but it remains one of the more cost effective solutions for multi-location businesses that need review monitoring. Also, we have some new developments that might be a good fit for your specific business case. Your account mgr will be in touch soon with details!

Price Ease of use Custom reports Analytics

Only thing I wish it had was text analysis which could highlight key themes/issues, but this is still a great platform!

It works great and the cost allows an agency to make money on the platform.

No problems with the software. I do have problems with Google's review form. It is not clear and we have many that just leave stars instead of stars and comments. When asked, they do not see where they can write. I am sure we are missing great reviews because of this.

The ease of set-up for new clients and the ease of setting up recurring reports.

Sometimes new features are rolled out that I feel should be applied across the board. For example, when you added the option to have someone who has already opened the email or clicked to leave a review removed from subsequent mailing lists, I feel like at least the "click" should have been applied automatically. People who have already left reviews getting extra emails is by far the biggest complaint we get from customers.

I like how customizable the campaigns are.

I wish there was more support for setting up your account when you have many locations. It would be nice to be able to create one, then copy it to the others, without having to individually copy and paste. I would have also liked help in the design/image adding portion of the development.

I used this for a couple of years for my clients. The pros were the cost compared to other review platforms, and it was pretty easy to set up a drip campaign as well as set up the landing page for a client.

What I disliked is that the landing pages were not found in search results, nor did the reviews show up on the knowledge panel on Google like other review sites do. The landing pages could have been a little more functional and robust as well.

I really liked Grade.Us and used it for over a year. It was simple to set up and to use.

The cost was a little on the high side. But it has all the bells and whistles that other services don't have so it is worth the cost.

The ease of use from the user side to our side. We have worked with other review systems that were complicated and impossible to get a hold of customer service wise. Grade.us solved all of our issues, and has amazing customer service to boot.

Slightly more expensive than other systems we have used, but only marginally so and you get what you pay for.

Thanks for the awesome review, Sarah! We love you too! I'll let the support team know that you appreciate them! This review is one of those that really gets our week off to a great start and puts a little pep in our step, so thank you for that! You're right, you get what you pay for! We're happy to have you as a customer. Hope your holiday season is going well :) ~ Garrett