GroHawk Features

GroHawk

Customer feedback & engagement & NPS score calculator

5.0/5 (9 reviews)

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Community Management
Customer Experience Management
Customizable Branding
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Email Distribution
Email Management
Engagement Tracking
Feedback Management
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Learn moreCompare App
API
Activity Dashboard
Alerts/Notifications
Application Management
Authentication
CRM
Churn Management
Client Management
Collaboration Tools
Communication Management
Community Management
Customer Experience Management
Customizable Branding
Customizable Questions
Customizable Reports
Email Distribution
Email Management
Engagement Tracking
Feedback Management
File Sharing
File Transfer
Knowledge Base Management
Mobile Access
Monitoring
Offline Access
Purchasing & Receiving
Real Time Analytics
Real Time Monitoring
Real Time Reporting
Reporting/Analytics
Search/Filter
Social Media Integration
Surveys & Feedback
Third Party Integrations
Widgets
Visit WebsiteCompare App
API
Activity Dashboard
Alerts/Notifications
Application Management
Authentication
CRM
Churn Management
Client Management
Collaboration Tools
Communication Management
Community Management
Customer Experience Management
Customizable Branding
Customizable Questions
Customizable Reports
Email Distribution
Email Management
Engagement Tracking
Feedback Management
File Sharing
File Transfer
Knowledge Base Management
Mobile Access
Monitoring
Offline Access
Purchasing & Receiving
Real Time Analytics
Real Time Monitoring
Real Time Reporting
Reporting/Analytics
Search/Filter
Social Media Integration
Surveys & Feedback
Third Party Integrations
Widgets
Visit WebsiteCompare App

GroHawk Feature Reviews

9 reviewers had the following to say about GroHawk's features:

Paul W.

Gro Hawk

2019-08-21

Great software and reliable support from the GroHawk team

Pros

Easy to use Can get email alerts sent to my phone Graphics are good on the feedback from customers

Cons

Nothing It does exactly what I need in a timely manner

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Nichola M.

Grohawk :-)

2019-08-21

Grohawk has proved invaluable to me allowing me to tailor training and continually improve service levels.

Pros

The clear reports - quick and easy to analyse Instant notification so I can act quickly to resolve any issues Ability to set my own questions/criteria

Cons

When I get the occasional sad face although with a quick phone call that little sad face usually ends up smiling.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Neil H.

Game changer!

2019-08-21

Suddenly I now know exactly what my customers think of me and my business, and allows me to make informed business decisions based on their feedback. Absolutely fantastic.

Pros

Instant feedback. So powerful!

Cons

Love everything about this software from the user interface to the back up support.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Paul F.

Enables us to get customer feedback extremely easily

2017-11-09

Great customer feedback.

Pros

Very easy for our customers to use and navigate and give us feedback on their visits to our business.

Cons

Would make reviewing customers quicker.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from GroHawk


Thanks for your comments Paul. This is an improvement we are looking to make on future versions of the product! We're glad you're enjoying GroHawk!

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Aled B.

Brilliant software

2019-08-26

Get customer feedback without any hassle.

Pros

Love how easy it to share our favourite reviews onto our website.

Cons

Very little, runs smoothly rarely have any issues

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Luke W.

Can't believe we survived without it

2019-08-19

Pros

It gave us a real life measure of what our customers thought of the service we gave.

Cons

No way to send survey from the home page

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Joanna H.

Wouldn’t want to be without it!

2019-08-22

Pros

Amazing tool to keeping touch with how our customers are feeling about our service.

Cons

Why would you not want to share either amazing feedback or jump on any thing negative?

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Imran H.

Customer experience management

2019-08-21

Our ability to manage good and not so good customer experiences has improved dramatically as well as our customer retention.

Pros

The ability to manage the customer experience whether positive or negative to create ambassadors for the business and recover service failures

Cons

Do t have any issues at all with the software which is unusual

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Gavin R.

Growhawk grows my busuness

2019-08-21

Often these stem from poor communication and by speaking to the customer we can clarify and put things right

Pros

Ease of use, time saving, allows me to proactively run business not react/fire fight. Word of mouth on steroids!!

Cons

There isn’t anything that I don’t like. Sometimes the truth hurts but then it allows us to discuss as a team and improve

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more