Groove vs AzureDesk Comparison

Overview

Groove enables teams small or large to stay on the same page and provide there customers with the personalized experience...

AzureDesk - Only helpdesk software with 5$ per agent with all the "must have" features of enterprise class systems offered...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$12.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$5.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.5

(61)

5

4

3

2

1

36

20

3

2

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
94%
would recommend this app

4.5

(48)

5

4

3

2

1

26

21

1

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

Especially after Groove published their new, intuitive dashboard, Groove is the most simple and beautiful solution, while also affordable especially for small to medium teams.
What I like most about Groove is the ability to integrate so many things into it. For instance, when a customer reaches out to us I am able to see all of their account information right in groove.
Great blog and support from Groove. Ve learned a lot about providing great customer service to my clients.

Pros

I also like the customer service. They're very responsive, friendly, and eager to provide a quality product.
In addition to the best cost benefit of the market, the level of support is excellent. They are fast and extraordinarily available.
From day one the team over at AzureDesk have been extremely helpful. They are always very responsive to requests and happy to have a Skype session at short notice if any issues arise.

Cons

Conversations would be forgotten, lost, or delayed. Now, I can power through emails with significantly less frustration and time, which has allowed me to focus my time and attention on other projects.
Agent collision happens regularly and there is no "play" button to automatically go from ticket to ticket. There isn't an easy way to prioritize customers by spend.
I can see the list of Labels we've created by going to Settings > Ticketing > Labels, but I have no way to view the tickets that have been assigned those Labels.

Cons

We are solving our customer problems using azuredesk.co customer support software. My main problem was with my customer, it was impossible to keep track of their query, doubts & errors.
Not enough customizing possibilities for fields, form etc. Lack of report and dashboard editing.
Software is limited to basic service desk requirements. This is a streamlined product that does what it says on the tin.
  • Vendor responds to reviews
  • Last review7 days ago
  • Vendor responds to reviews
  • Last reviewa year ago

Key features

  • Total features42
  • API
  • Activity Management
  • Auto-Responders
  • Automatic Lead Distribution
  • Benchmarking
  • CRM Integration
  • Call Recording
  • Call Tracking
  • Chat
  • Client Portal
  • Configurable Workflow
  • Contact History
  • Contact Management
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customizable Branding
  • Customizable Reporting
  • Customizable Templates
  • Drag & Drop Interface
  • Email Integration
  • Email Templates
  • Event Triggered Actions
  • Feedback Collection
  • Feedback Management
  • Help Desk Integration
  • Help Desk Management
  • Instant Messaging
  • Knowledge Base Management
  • Labeling
  • Lead Assignment
  • Multi-Channel Communication
  • Multi-Language
  • Performance Reports
  • Permission Management
  • Prioritizing
  • Project Notes
  • Project Time Tracking
  • Question Library
  • Reporting & Statistics
  • Request Assignment
  • Role-Based Permissions
  • Rules-Based Workflow
  • Search Functionality
  • Self Service Portal
  • Social Media Integration
  • Status Tracking
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Third Party Integration
  • Timer
  • WYSIWYG Editor
  • Workflow Management
  • Total features16
  • API
  • Activity Management
  • Auto-Responders
  • Automatic Lead Distribution
  • Benchmarking
  • CRM Integration
  • Call Recording
  • Call Tracking
  • Chat
  • Client Portal
  • Configurable Workflow
  • Contact History
  • Contact Management
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customizable Branding
  • Customizable Reporting
  • Customizable Templates
  • Drag & Drop Interface
  • Email Integration
  • Email Templates
  • Event Triggered Actions
  • Feedback Collection
  • Feedback Management
  • Help Desk Integration
  • Help Desk Management
  • Instant Messaging
  • Knowledge Base Management
  • Labeling
  • Lead Assignment
  • Multi-Channel Communication
  • Multi-Language
  • Performance Reports
  • Permission Management
  • Prioritizing
  • Project Notes
  • Project Time Tracking
  • Question Library
  • Reporting & Statistics
  • Request Assignment
  • Role-Based Permissions
  • Rules-Based Workflow
  • Search Functionality
  • Self Service Portal
  • Social Media Integration
  • Status Tracking
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Third Party Integration
  • Timer
  • WYSIWYG Editor
  • Workflow Management

Integrations

  • Total integrations46
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk
  • Total integrations7
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Groove vs. AzureDesk

See how Groove and AzureDesk stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.

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