Hello Club Features

My favourite part is all the features you have, but above all of this was the customer support and flexibility from the beginning with regard to developing features.

We really required some kind of league management, but this will be rectified in your merger.

From a management perspective it assists the club management.The fact it is mobile friendly for members/administrators is a major plus.Overall with the web side it all works well and had no valid complaints except for the constant complaint highlighted below.

Kiosk screens - not as user friendly as it could be for members and casuals arriving at the club to register for their bookings. Members get confused with the bookings page for future bookings and the main page with all the courts listed for current time bookings.Casuals also a bit unsure when they are not tech savy - maybe when they book it sends them a clearer instruction of what to do on arrival...

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Allows us to operate as a cashless organisation. Each time members play, they pay a small fee (table money). It was time consuming collecting and banking the money. Now each member has an account and they keep that topped up and our scoring programme allows us to automatically debit the table money each time a member plays. The system is integrated with our Accounting package Xero We also use the...

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Little things really, eg would like to change the order of the columns in the Directory. I have found when we pass things onto the HC team, they take them on board and over time have introduced many new features. So whilst this is a con, I found the HC team are receptive to improvements and have taken our feedback seriously.

It works easily for administrators and members alike. It's intuitive, we rarely get comments from members which I take to be a good sign because, if they had any complaints they would be raised very quickly!

We would like to be able to tweak the system in small ways e.g. to include family discounts on membership fees and to automatically calculate pro-rated membership fees for membership periods which are not one year.

Membership management, payment management, and booking system

No, it was fine to integrate. This is nit picking because this box is making me write more than 40 characters , but the family membership is confusing for users. Eg family primary, family partner, family junior etc. We got people being too confused so scrapped it and manually loaded in family discounts. If there was a different way that users could make family groups without having to see it was a diff membership type (Other than senior monthly etc) that'd be helpful.

Member management, court bookings and event calendar all integrated makes it great. Reduces admin considerably by allowing members to self serve. Access control and lighting sytem integration is fantastic, work well for casual play when the facility office is closed by simply using a pin.

Minor usability issues with the kiosk for checking in to play.

The fact that the end user gets funds transferred, courts booked and facility status instantly. This negates the need for third party intervention and creates higher customer satisfaction. The invoicing is very simple with built in controls and follow up. It is also very easy to use for all users.

I was being resistant to change but had no concerns about about the software and no negatives have arisen for me.

Thanks so much for your review Trish! We're glad to hear you find our system easy to use and that despite initial resistance to change it has been a good experience for you. Do let us know if you need a hand with anything!

We use Hello Club mainly for managing our membership base. It is really friendly to use and easy to learn on the fly. The support is helpful when I can't work things out myself. Support also listens when I have suggestions on how to improve things and over the last few years, have made some changes due to our discussions.

Lots of function that we haven't used and are unlikely to use. Simplified versions best suit the Club.

HelloClub has played an integral role in managing the membership of our outdoor club. Two years in and we're still learning how best to implement all the features for what we need. We're so glad to have HelloClub! -- Silverthread Outdoor Club

We're having a tough time using the various email groups and getting accuracy in those lists. Also, it would be nice to see a history of the emails / newsletters sent out.

Hello Club has had a positive impact to how we run our club and made just about every aspect easier.

I feel reporting and statistic could be improved.

The ease of set-up and daily use. The support I receive from the team at Hello Club whenever I need help is amazing, especially my direct contact person, [SENSITIVE CONTENT HIDDEN]. It is great to have all our members information at hand in 1 system. We have only received positive feedback from all our members thus far.

Nothing at all. I am very happy with all the features of this product.

Great cost effective system to manage our club training schedule, payment and attendance.

Native App would be great. We've had to help members set up using favourites. Reporting could be improved.

Access controls on mobile. Look and feel quite nice. Support very good

Access models and membership type overlaps are too complicated

Very easy to use making the organisation of members and payment options for subs a breeze

Can’t think of any negative comments for this product

Thank you very much for your review Terry, we're glad to hear Hello Club has helped transform your squash club management for the better!

The process is easy and implementation is easy.

Developing on an mobile friendly app is important.

Very easy to use. Integrates very well with our squash club's hardware for access and lights.

Probably not enough fields to sign up Juniors with (unfortunately not all Juniors come from one family, so often we need the both parents' details).

Hi Alfred, thank you for your review! You'll be happy to hear that one of the features on our roadmap is to provide better support for managing related members. As a part of this, we also want to improve how we collect information like parent/guardian details. We'll definitely take your feedback on board for this feature.

1. that I could set it up and use it for free 2. the various membership tracking options 3. the invoicing summaries of member fees owing 4. amazing customer service 5. dynamic web app enabling for mobile device

1. Lack of low-cost options to enable direct payments via the site, e.g. using poli which is essential for once off visitors to our training sessions 2. Lack of membership attendance tracking

Hi there, thank you for your review! We're happy to hear you had a good experience with your trial. We're currently working on our event sign up functionality which will include attendance tracking, so hopefully that will be of use to you. If you'd like to have a chat about low cost payment options do get in touch and we'll see if there's anything we can do to help. We would love to help your club use our product to its fullest potential and are always looking for ways to improve.

The accessibility the platforms offer to operate a sporting facility.

The software is great and offers great functionality, however it will just take a our members adjustment to keep up with all it offers

The ease with which we can add custom user fields to hold information required by legislation affecting our club

The lack of a limited admin role - you can either see everything but edit nothing, or see and edit everything. Not every admin member should be trusted with super admin privileges.

The platform is easy to set up and use. Both from an administrative and user perspective. Having the ability to add custom fields is great.

Event management features. The event management feature ( when i last looked) lacked some functionality for the types of events we not able organize - multi day conferences with opt in options for dinner. I understand that some recent changes have been made.

- Full API access - Modern UI - Intuitive

- Family member management could be improved