KnowledgeOwl Pricing, Features, Reviews & Comparison of Alternatives

KnowledgeOwl Reviews

KnowledgeOwl

Knowledge base and documentation software

4.74/5 (196 reviews)
1     508

KnowledgeOwl provides powerful yet affordable knowledge base software for any budget. With no coding skills required and almost zero learning curve, it allows you to create a knowledge base, manual, handbook, or portal quickly and easily. It's extremely powerful, extremely affordable, and extremely customizable help authoring and documentation software.

KnowledgeOwl includes reporting tools that analyze customer behavior in order to understand the performance of your help documentation. Use the actionable insights provided by KnowledgeOwl to improve the usability of your knowledge base and the overall customer experience you offer. Some of the key features of KnowledgeOwl's application include a searchable and collapsible table of content, files, images and video uploading that are mobile compatible, an embedded contact form widget, article recommendations and call-outs to view new and updated articles.
www.knowledgeowl.com

KnowledgeOwl Reviews (196)

Latest reviews

 Knowledge Owl has been the best vendor experience and helped us launch our game changer in education 
Vendor responded

In February 2016, we partnered with Knowledge Owl to build an internal platform that has been a game changer for our 41 (and growing) schools. We launched in July 2016, and there is no way we would have been successful without their partnership. They have been with us every step of the way, and ...

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Reviewed 30th of January by Meghan Mackay

 

 Fantastic  
Vendor responded

We have had a fantastic experience right from the beginning. The Service, Product, Implementation and ongoing Support has been first class!.

Read the full review
Reviewed 26th of January by Lorna Hatto

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KnowledgeOwl Screenshots (12)

KnowledgeOwl screenshotKnowledgeOwl screenshotKnowledgeOwl screenshotKnowledgeOwl screenshotKnowledgeOwl screenshotKnowledgeOwl screenshotKnowledgeOwl screenshot: Powerful WYSIWYG editor for articles and contentKnowledgeOwl screenshot: Embeddable and contextual help widget KnowledgeOwl screenshot: File, image, and document library and managementKnowledgeOwl screenshot: Reports and AnalyticsKnowledgeOwl screenshot: Security and restricted access settingsKnowledgeOwl screenshot: Easy to organize articles in categories and sub-categories

Security and privacy

Encryption

Yes
Encryption of sensitive data at rest
Yes
HTTPS for all pages

Access control

Yes
Multi-factor authentication options

Data policy

No
Data backup in multiple locations/GEO regions
This will ask you to sign in with LinkedIn

Specifications

Intended Users
Large Enterprises, Mid Size Business, Small Business
Devices Supported
Linux, Mac, Windows, Web-based, Windows Phone
Supported Countries
Asia, Australia, Brazil, Canada, China, Europe, Germany, India, Japan, Latin America, Mexico, Middle-East and Africa, United Kingdom, United States
Supported Languages
English
Support Options
FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials

KnowledgeOwl Pricing

Starting from: $49.00/month
Pricing model: Subscription
Free Trial: Available (No Credit Card required)

Pricing starts at $49/month for 1 knowledge base and 1 user. Additional users are $20/user/month and additional knowledge bases are $30/kb/month. There is a 10% discount for purchasing an annual account. Nonprofit customers get 25% off any annual account. Customized plans and solutions available - just ask!

Competitors Pricing

IntelligenceBank Knowledge Management

Starting from: $15.00/month
Pricing model: Subscription
Free Trial: Available (No Credit Card required)

Atlassian Confluence

Starting from: $10.00/month
Pricing model: One-time License, Open-source, Subscription
Free Trial: Available (No Credit Card required)

iorad

Starting from: $129.00/month
Pricing model: Freemium, Subscription

Users who visited KnowledgeOwl also visited

Key Features of KnowledgeOwl

  • Collapsible table of contents
  • Restricted access and security
  • Multiple file and image uploading
  • Multiple users/authors
  • Zendesk integration
  • Customizable home page
  • Embedded help and Contact Us widget
  • Drag and drop reordering
  • WYSIWYG and source editors
  • Video and media embeds
  • Mobile optimized
  • Custom branding and domains
  • Article versioning
  • Prebuilt templates/ Advanced homepage design
  • Conditional content and contextual help
  • Reusable snippet library
  • Behavioral analysis and reporting
  • Customizable permalinks
  • New and Updated articles/ Video Help callouts
  • Global traffic reports

Benefits

- WYSIWYG editor; complete customization control; and file, image, and document management.

- Create public or private knowledge bases, help sites, and manuals.

- Restrict access and secure your content for a specific audience using IP-restrictions, shared passwords, reader logins, and even Salesforce Single Sign On.

- Table of contents, self-learning search, and callouts for new and updated content. Choose one from one of two extremely customizable themes.

- Mobile optimized right out of the box so your knowledge base looks great on any size device. You have complete access to the HTMl and CSS to completely control the design and functionality of your site.

- All accounts have access to unlimited readers as well as phone and email support. Upgrade, downgrade, and cancel at any time.

- Find out which articles are performing the best using location-based reporting and customer behavior analysis.

- Zendesk and live chat software integrations. Google Analytics integration, Embedded Help and Contact Us widget option.

Alternatives to KnowledgeOwl

GetApp Analysis

HelpGizmo is software that helps people create knowledge bases suitable for small businesses, especially HR, operations, and customer service departments. It allows people to create, customize, and share online documentation of any kind such as user manuals, software documentation, internal knowledge bases, FAQs, technical literature and handbooks, training manuals, and procedure guidelines.

The software requires no expert personnel to operate and its WYSIWYG editor remains user-friendly and powerful to non-power users who know little to nothing about coding. The price of the software is one of the lowest in the category, but the quality and features offered by HelpGizmo are nothing but rich.

The easy to use fully featured editor, it's security options and abilities, advanced search system, interoperability of the products, insightful reports, wide range of integrations and the functionality extending widgets are just some of the things that highlight HelpGizmo's usability.

What is KnowledgeOwl?

The point of using HelpGizmo is to easily enrich the content of an in-house knowledge base thus increasing the efficiency of your employees, raise the quality of your communications and interactions with customers through a better online FAQs, or provide step by step guidance service. Through the feedback gathered by the filling of contact forms, HelpGizmo will quickly allow you to focus on what your customers need and avoid the time and resource-wasting guessing and hypothesizing work.

The benefits that derive from the use of this software are multifaceted and can be accurately assessed and appreciated through the intuitive analytic reports that show how your efficiency rises in a whole set of sectors relating to your customer service or in-house departments effectiveness.

Main Features

Powerful Editor

The editor that is provided by HelpGizmo is the main tool that users are going to need in order to create the content. It requires no technical or coding knowledge and experience, since it's a "what you see is what you get" editor where formatting is shown clearly on the screen. For more advanced users, there is also the html mode that will allow them to tweak the code accordingly if needed.

One of the great advantages of the editor is the spell checking feature that allows users to quickly search their content for common mistakes or misspellings with the press of a button. Moreover, you can upload media files such as images and videos and place them directly into the text body. These files are kept in a database for future reference or use in more articles.

Security

Sharing content is good, but having access control over it is even better. Most content is not relevant to all groups of people (in-house personnel, company customers) and so a filtering security system must be used in order to allow only certain people to access certain parts of the content. HelpGizmo offers that kind of advanced system that can filter out IPs and allow only people from the location of your company to access the locked content. Additionally, a login screen can be set up for employees that are away from site.

The same login system can be used for customers who can create accounts with usernames, passwords and meta-info. If these customers already have an account on another company's system, you can easily provide access on HelpGizmo to them automatically through the "Single Sing On" system that authenticates users from other websites.

Search System

Rich content is worthless if people can't find what they want fast. HelpGizmo provides an advanced searching system that also includes a categorized browser of content. Users can choose whatever suits their taste better and seamlessly hop from one to the other.

One of the most important things for content promotion is the "callouts" that users can assign to articles for a particular period of time in order to highlight the newest or updated articles, or even distinguish those that contain videos and other media.

Mobile Platforms

Mobile device users have exceeded the desktop ones since the beginning of 2014, so remaining accessible to customers that want to access your knowledge base through mobile platforms is of critical importance for your marketing success and the level of customer satisfaction.

HelpGizmo adjusts all related elements automatically to fit any screen size and keep your content on the foreground. Big tables of content are transformed into dropdown menus, images adjust their size to fit the screen of the device used and other navigational elements shrink away to make space for the articles.

Analytic Statistics

In order to adjust your content and deliver what is really needed by your customers, HelpGizmo allows you to monitor their searches and actions, and successfully locate gaps in your knowledge base. The reports can also be location-based so users can determine what pages or products generate the most tickets and address the issues with characteristically high precision.

HelpGizmo reports are not only used by its users, but also by the software itself. The suite uses key data in order to determine and suggest certain recommended sources to those who search for a particular issue.

Integrations

HelpGizmo integrates well with a set of key applications that your company may already be using. Some examples include contact form integration with Zendesk, Freshdesk, Help Scout, and Kayako,as well as the ability to import content from Zendesk, Evernote, Kayako, and other tools. The integration with Salesforce SSO allows you to restrict access to authenticated Salesforce users, and Google Analytics that allows users to get even more insightful reports is also very important.

Thanks to the software's open API, it is way easier to make things work even if you are going for things that are not officially supported. Moreover, you can easily embed the related help widget to your website or application.

Pricing

The price is one of this software's main advantages as it is very low considering what you get. Starting with the Basic package, you pay 29$ per month for 5 users, one knowledge base, unlimited readers and all features included! From then you can hop to the Plus package that costs 49$ per month and offers 10 users and two knowledge bases, and then there is the Enterprise package that accommodates up to 50 users and 10 knowledge bases for the price of 299$ per month.

In the case that your needs are even harder to fulfill, there is also the Enterprise+ that can be set according to your requirements. The three packages can be fully tested during a 14-day trial period and the premium customer service that is offered through mail, chat and phone is also free of charge.

Bottom Line

  • Simple, yet powerful editor.
  • Low cost, but high quality.
  • Searchable and browsable content.
  • Advanced Security features
  • Auto-generated Reports and Statistics
Meghan Mackay

Knowledge Owl has been the best vendor experience and helped us launch our game changer in education

30/01/2017

In February 2016, we partnered with Knowledge Owl to build an internal platform that has been a game changer for our 41 (and growing) schools. We launched in July 2016, and there is no way we would have been successful without their partnership. They have been with us every step of the way, and they have been pivotal to our success. In June of 2017, we will launch this to the world, and are so proud to do this with a company that cares so deeply about a high-quality, easy-to-use product with the BEST customer service. They are incredible!

Pros

-easy to use¿ no coding required! -intuitive -clean design

Cons

Sometimes small glitches throw us off... since we don't really know how to code, we sometimes need some help. BUT, the team at Knowledge Owl is so happy to help, and they have gone above and beyond!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering KnowledgeOwl

BEST customer service ever.

Source: Capterra
Helpful?   Yes   No

Response from KnowledgeOwl


Oh wow, thanks Meghan! I really appreciate the time you took to share your experience and I'm so delighted to hear all this :) We are honored to help Success Academy launch this amazing resource to the world. You are the best! -Marybeth

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Lorna Hatto

Fantastic

26/01/2017

We have had a fantastic experience right from the beginning. The Service, Product, Implementation and ongoing Support has been first class!.

Pros

Very easy to use, You do not have to be very technical to use this product.

Cons

The reporting could be better, which is currently being worked on, so just a matter of time.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from KnowledgeOwl


Thanks for the awesome review, Lorna! HOOT! -Marybeth

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Lynn Marino

KnowledgeOwl Review

25/01/2017

Love the software, some bugs. Nothing that can't be fixed. Friendly customer service. User friendly.

Pros

Easy to use. Friendly customer service.

Cons

The overwriting of documents in the master library. No conflict warning when two editors are editing simultaneously. The edit and readers screen donnit mirror each other.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from KnowledgeOwl


Thanks for the feedback, Lynn! We hear you on the library and the editor collision, and hopefully we will get both problems sorted out in the next few weeks. I'll follow up with you privately about the edit and reader screens; we should be able to get them to match! -Marybeth

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Lynsey Jones

Just Great!

08/11/2016

I'd recommend Knowledge Owl to anyone. The functionality is great already but they are always looking for new ideas to improve it. The Customer Service is always friendly and helpful, couldn't ask for more.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Kelly Anderson

Great customer service

03/10/2016

Knowledge Owl's Marybeth and Pete co-design and troubleshoot any foreseen issues. They are immensely valued and responsive. Their backend is great and intuitive - which makes training staff simple and fast. I would recommend them to anyone.

Pros

The backend editor is simple and intuitive. The customer service is incredible.

Cons

N/A. Everything is amazing.

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering KnowledgeOwl

Nope. They're the knowledge gods they say they are.

Source: Capterra
Helpful?   Yes   No
Read more
Emily Poynter

Amazing customer service

12/08/2016

I use this software to create lessons for internal and external viewing. It is really easy to use and creates really user friendly and professional guides.

Pros

-Ease of use -The owl favicon! -The fun element

Cons

That images don't enlarge when you click on them - I have spoken to Marybeth about this and it is something that will likely be added soon - so not really a con!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Angie Seaman

Simple Yet Powerful & Amazing Support

27/07/2016

I use Knowledge Owl for a number of inter-connected knowledge bases, and I love how easy it is to maintain them. Not only am I able to use the same article in multiple sites, and have those articles update by updating just one of them, I'm able to insert custom content into one or more without affecting the rest. It allows me to create a custom experience without maintaining multiple versions of essentially the same information. The platform is very easy to use, but powerful. And I cannot say enough about the tremendous support we've received getting up and running with Knowledge Owl. The answers are quick, complete, friendly and right on the money. No matter what I'm asking, even if it's filling a gap in my HTML skills, I always get quick help with a solution.

Pros

Knowledge Owl is easy to use but isn't restrictive, and the customer support is top notch.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Andrew  Salanitro

This is the perfect solution for accessing information

12/05/2016

We are using this software to manage our technical information for our customer service and tech support team. There couldn't be an easier software to manage and use than Knowledge Owl. The software is getting better all the time, with smart and innovative features. Their support has been second-to-none when we need help or have questions. It offers the analytic's we need to keep advancing our library. Thanks Knowledge Owl.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Bree Bielenberg

Great platform and Customer Service

06/05/2016

For the most part, this software is easy and intuitive for a non-technical person to use, although it may require a little Googling if you haven't dusted off your HTML skills in recent years. Most of the design is point-and-click; images are uploaded and there is a nice visual editor, similar to Wordpress. One of my favorite features is the option for the software to "fetch" the colors from whatever web address you enter. This enables the Knowledge Base to basically design itself, all you really need to do is decide where the colors are used and select a layout. Our initial help center was created using our ticketing software, which seemed like natural thing to do. Except the end result was an outdated flashback, and like most fads from the past, unpleasing to the eye. Anything I did was just putting lipstick on a pig, so that being said, it wasn't going to take much to impress me. Unfortunately, I ran into formatting issues so I was tasked to call technical support. It seems like a non-issue and for the normal person, it probably is...but I loathe technical support. I would rather go to the dentist than call technical support. After a few days of trying to figure it out, I was told to stop "procrastinating" and make the call. That was harsh because even though *maybe* I was procrastinating a tiny bit, I was mostly ambitiously learning to make myself a more valuable asset in the future. However, that went awry when I did something that made our help center absolutely horrific. I frantically slammed CTRL-Z over and over again but to my dismay, our help center continued to look like a freak show. Defeated, I hung my head and picked up the phone. But, luckily for me, this technical support was not what I have experienced in the past - it was actually a pleasant experience. The errors of my ways were quickly erased into non-existence and our help center bloomed into what it was supposed to look like this entire time. Not only were my failures undone, but issues that I wasn't even aware of (yet) were fixed, too. I am a writer and its reassuring to know that I have someone technical who can help me so that I can spend my time writing instead of banging CNTRL-Z. It's more efficient than the whole "ambitiously learning" thing.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Brix Ziemann

A brilliant Knowledge Management Tool with a Splendid Customer Service!

20/04/2016

We use KnowledgeOwl for our internal knowledge management and it changed our processes and efficiency a lot. We transfer knowledge a lot better and the team uses it on a daily basis. The customer service is superb with answers and feature requests. I recommend KnowledgeOwl more!

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more

Who is KnowledgeOwl For?

HelpGizmo can be used by anyone, since organizing all kinds of documentation is important to many different business sectors. Small businesses though seem to get the most out of this software with HR departments seeing benefits through the creation of employee handbooks and training manuals. Many customer service/support and development teams also use it to document their products and services, both as an internal tool and as a customer-facing resource.

Along with its sibling product SurveyGizmo, Widgix software is very popular and successful being used by over 10000 users in 64 countries so far. The list with the most prominent users include FedEx, Microsoft, Bloomberg, Disney, General Electric, IBM and ESPN, highlighting the quality of the content that can be produced using HelpGizmo.

Read the full GetApp Analysis