KnowledgeOwl Comparison

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Overview

KnowledgeOwl is knowledge management and documentation software used to create knowledge bases. It allows you to create and...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$79.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

157

47

4

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

KnowledgeOwl is an excellent solution as a knowledge base for our software. It is user friendly and customer service is great.
They are bright, energetic customer service gurus who just intuitively understand how to help you help your customers.
They are extremely quick to respond and you feel like to a friend that help and encourages you to succeed with your business process through the use of their software.

Cons

The only negative thing I can come up with is that you need to know HTLM to fix some thing's, but with a quick phone call, the problem is fixed faster than we ever could do.
Having unlimited readers is a key feature for us. The only downside to KO is the inability to link an uploaded document to multiple knowledge bases.
The only downside is it does not have an option for an integrated "community forum" so if we do decide to launch this in the future, we would need yet another platform.
  • Vendor responds to reviews
  • Last review2 years ago

Key features

  • Total features48
  • API
  • Access Control
  • Active Directory Integration
  • Activity Tracking
  • Ad hoc Analysis
  • Ad hoc Query
  • Ad hoc Reporting
  • Application Integration
  • Automatic Backup
  • Automatic Notifications
  • Categorization
  • Chat
  • Client Portal
  • Configurable Workflow
  • Content Filter
  • Content Library
  • Custom Fields
  • Customizable Branding
  • Customizable Categories
  • Customizable Templates
  • Document Storage
  • Employee Onboarding
  • Employee Portal
  • Employee Self Service
  • File Management
  • Full Text Search
  • History Tracking
  • Image Library
  • Indexing
  • Monitoring
  • Rich Text Editor
  • SEO Management
  • Search Functionality
  • Secure Data Storage
  • Secure Login
  • Self Service Portal
  • Self-Enrollment
  • Self-Learning
  • Semantic Search
  • Single Sign On
  • Tagging
  • Text Editing
  • Video Support
  • WYSIWYG Editor
  • Web Analytics
  • Website Integration
  • Widgets
  • Workflow Management

Integrations

  • Total integrationsN/A
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation