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KnowledgeOwl Features
Features Summary
Functionality
4.7
/5
212
Total features
41
5 categories
KnowledgeOwl features
Common features of Document Management software
Screenshots
Contenders comparison
Functionality
4.7
/5
212
Price starts from
79
Per month
Total Features
41
Unique features
SEO Management
Active Directory Integration
Rich Text Editor
File Management
Functionality
4.5
/5
9.6K
Price starts from
25
/user
Per month
Total Features
54
Features in Common
9
Unique features
Reporting/Analytics
Question Library
Survey Builder
NPS Survey Structure
Common KnowledgeOwl comparisons
Reviewers who mentioned features said:
Kelly A.
Used daily for 2+ years
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Not only does the software provide flexibility, customization, functionality, and efficiency, the people behind the software are just as great. They are incredibly responsive to any organizational or technical need, but equally as open to develop new and unique features specific to your use.
If I HAD to choose, I would say the lack of detailed reporting in the backend. There's only topical understanding of user behavior of your knowledge base(s). However, Knowledge Owl is more than happy to help you install Google Analytics on your knowledge base for you.
Thanks for the awesome review, Kelly! We do hope to add more detailed reporting in the future :) Let us know if you can think of anything else!
April J.
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We'd signed up for KnowledgeOwl (then HelpGizmo) to use as a white-label manual for a product we resell. It's fit very well into that role, since we can customize the help center to only show information related to the product and disassociate it completely from our branding, which has helped a lot for marketing. The software itself is very easy to use, way easier than something like MediaWiki....
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David C.
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Pros - Incredibly intuitive Highly customisable Strong customer service ethos Detailed reporting Huge creative space Up time - is excellent NO CONS! We've been with Knowledge Owl since 2014, and have thoroughly loved every day spent with them. We use their product to deliver incredibly important user guides, top tips FAQ's and other general information about our products and services,...
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Thanks, David! You've been with us since the beginning, and we're so happy to have you as a customer. We greatly appreciate the amazing recommendation; you are the best! -Marybeth
Kim C.
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KnowledgeOwl offers a feature set and an ease of use that is better than it's competitors. Other systems are complex and can be overwhelming. With KnowledgeOwl, I was able to jump right in and begin creating content with no training; it was very intuitive and easy to learn! There are many features I like about KnowledgeOwl. I can single source screenshots so they get replaced quickly and easily...
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Kevin B.
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The first thing to know about the KnowledgeOwl product is that the team behind it is really dedicated and extremely responsive. Whenever I've had an issue, they have been right on top of it and that's worth a lot. Combine this with a really simple and rock-solid product, and you have a real winner. We deployed a new product knowledgebase in less than 30 days from start to production with KnowledgeOwl....
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Kelly A.
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The Knowledge Owl team is consistently providing the space for iteration and brainstorming to integrate new features, functionality, and improve usability. They're willing to pick up the phone any time we need help, have ideas, or just have questions about the limits we can push our own website. For instance, I needed help figuring out how to track autocomplete searches within Google Analytics reports,...
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Thanks, Kelly! We love growing and evolving with you, iMentor, and the Learning Center. We appreciate all the feedback and brainstorming to help make both your site and our product better! -Marybeth
Bilgin R.
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I've been using KnowledgeOwl for more than a year now and can simply say that it does cover all of our Knowledge-base requirements. Some o the main things that I like: - It's easy to use - highly customisable - drag-drop to add files,easy to link images/documents - It supports various visibility settings, which allows us to have internal and external information - The comments feature enables discussions, sharing knowledge - The categories are a great way of organising articles and the search is very accurate Last but not least it's responsive, which makes it usable on mobile and tablet. Overall, I would recommend this product to anyone who is looking for a content management software, which can be used for multiple purposes.
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Thanks for the positive review of KnowledgeOwl, Bilgin! Please let us know if there is anything we can do to help make your experience even better. We''re happy to help any way we can! -Marybeth
David B.
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We use KnowledgeOwl to host our software product documentation, and it has been a far superior experience to that which our previous hosting service gave us. Pros: Easy to upload HTML files to, simple and clear back-end editing, flexible possibilities for TOC creation, very malleable site layout and page layout, support for a wide range of device screen sizes, excellent and sophisticated text...
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Cynthia H.
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Our organization is using Knowledge Owl, from the recommendation of another agency, as an affordable and easy-to-use solution for national accreditation standards and documentation. This included managing responses to 151 standards, complimented hundreds of documents (many with multiple standards) and policies. We are also using for our agency policy manual so that all employees have access to current...
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Marianela M.
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We are a company that deals with around 150,000 different clients with all sorts of specific situations (we are a courier company) and they contact us on our e-mail, phone, chat, Facebook, Whatsapp and our 50 branch offices. There's only one way to keep up and to keep our team synced up: Knowledge Owl. The security features allows us to restrict the access so that our customer care agents and the staff on site can both access the information safely. The interface is so easy to use that our Marketing Department can add the latest offers on it and inmediatey the whole team can communicate this information to our final clients. We love Knowledge Owl and are planning to keep using it and expanding it for years to come!
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David A.
Machinery, 5,001-10,000 employees
Used daily for 1-2 years
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Exceptional. Our use case for the platform was somewhat unusual and the KO team worked with use from day one to tweak the platform so that it functioned and looked the way we needed. Since deploying the KO platform, our employees are actively engaging with the information we post which has led to an overall improvement in corporate knowledge A key aspect of KO that set it apart from competitors is...
Ease of setup, price, customizability, and most importantly, world-class support
There are minor aspects that are purely a matter of personal taste and mindset, but nothing of any significance the we would collectively say we don't like. It all works and it works well.
Verified reviewer
Information Technology and Services, 10,001+ employees
Used daily for 2+ years
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Overall it has been a great journey. Customer support team is very nimble and quick in response.
Its ease to use and its simplicity. Its is quite intuitive also and has a great Customer support team, always willing to extend support.
perhaps simultaneous editing of document is something they have to look into
Kristen S.
Computer Software, 51-200 employees
Used daily for 6-12 months
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When looking to replace our current customer support portal, we looked at several options. Knowing that we wanted a self service platform to maintain documentation, videos, demos, etc., Knowledge Owl (KO) came out on top. Their out of the box solution had much more functionality for the money and was solid. Once we started uploading content, we had several questions as new users typically do, but...
- Robust - Easy to use - Customer Service (top notch!)
None that I can think of right now. This company is really doing a great job and from our standpoint is a leader in the knowledge base space.
Thank you so much, Kristen! We super appreciate the awesome review! -Marybeth
Cait K.
Marketing and Advertising, 11-50 employees
Used daily for 2+ years
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A lot of customization tools to structure our knowledge base + the sections and articles within. Very user friendly and easy to navigate. Their support team is the absolute best; anytime we have a question (or suggestion) we always receive friendly, prompt, and helpful support. I highly recommend this tool for knowledge management!
There are a few small things, but I honestly think it's more of a user error than anything. And anytime I reach out to their support for help, my questions/issues are cleared up. :)
Josh C.
51-200 employees
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We were using Zendesk for our knowledge base because they were also our ticketing system, but I got frustrated with slow development timelines for some features core to our organization. We reached a tipping point and needed an alternative solution. After looking into over a dozen options, I discovered HelpGizmo. Not only did they already have the core features we needed, they were genuinely interested...
Permissioning by article level Great article WYSIWYG editor Outstanding customer service Variety of layouts Fantastic price Integrates with Zendesk ticketing Fully customizable with a little CSS
Truly can't think of any
Gabriel C.
Consumer Goods, 51-200 employees
Used weekly for 1-2 years
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It's always hard to capture your employees knowledge but KnowledgeOwl makes it easy !
Simple web base interface with a lot of options. Easy to manage your articles life cycle and your users access as well. When ever we have a how to question or any question for that matter, there's always someone ready to help us.
Not much, maybe more language interface (French for example). 1 more admin licence with the basic subscription would be nice.
Thanks for the review, Gabriel! We are planning to add better translations capabilities in the near future for multilingual knowledge bases, so hopefully that will make your life easier. I also sent you an email about the extra admin license :) -Marybeth
Brianne H.
Market Research, 51-200 employees
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HelpGizmo is super easy. The switch over to HelpGizmo is FAST! Organizing all my content using the drag and drop table of contents was a snap. Depending on your content you should be able to go live with a public site in a day, two tops. HelpGizmo's table of contents organization allows editors and customers to see the "big picture" of documentation. This not only makes documentation management...
-Easy to use -Fast -Excellent support -Customer-driven development
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Lorna H.
Computer Software, 201-500 employees
Used daily for 6-12 months
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We have had a fantastic experience right from the beginning. The Service, Product, Implementation and ongoing Support has been first class!.
Very easy to use, You do not have to be very technical to use this product.
The reporting could be better, which is currently being worked on, so just a matter of time.
Thanks for the awesome review, Lorna! HOOT! -Marybeth
Alex Z.
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I have a very positive experience with KnowledgeOwl so far (using for 6+ month now). We are expanding our documentation very quickly, thanks to the intuitive web site and editors. We have a team of editors, and the ability to provide a group based reader accounts to our customers makes it easy to create customer specific areas. Something we were looking for a long time. The support is quick to reply and there are more features in development. My favorite is ability to use REST API to get a list of suggested articles by a keyword, and show that inside of our own web application to help our users. I'm looking forward to the Word document import (on their roadmap), so we can accelerate porting our old documentation.
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Thanks for the awesome review, Alex! I'm glad you've had such a positive experience, and I definitely want to help keep it that way. Import from Word will be HUGE, but we do have the ability to bulk import Word files on the backend right now. I'll shoot you an email and see if we can help get your old docs ported over now :) P.S. The API is so much fun, isn't it?
Budi A.
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Happened to stumble upon HelpGizmo while we were looking for an LMS to integrate into our software. Tinkered with the free trial and found it to be very customizable, powerful, and simple to use. The pricing structure is affordable, and we didn't even think twice when signing up with their service. We managed to setup our entire architecture in less than 1 day with the help of their amazing customer...
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Chitrang S.
Telecommunications, 11-50 employees
Used daily for less than 6 months
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I think, it is one of the best knowledge management tools in the market currently. It helps save all the relevant documents and information in one place.
It helps a team, organization, startups among others to manage their data efficiently and cost-effectively. Its user interface is easy to understand. Freshers are easily able to utilize this platform to gain insights of the ongoing works.
Customer support can be a bit better. Sometimes, simultaneous editing of documents can be of a problem. Otherwise, it is a good product.
Rob G.
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Moving all our internal and external guides on to KnowledgeOwl has transformed our ways of working and hugely reduced the amount of time we devote to one-to-one support. KnowledgeOwl includes a great range of functionality, enabling the creation of everything from very simple 'PDF' style guides to complex resources integrated into other systems. We are still discovering more capabilities and our...
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Angela M.
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I am a complete novice, to the point that I'm not even sure what a knowledge base is. That being said, I described what I needed to do in an email to Knowledge Owl, and, within that same day, I was contacted. Marybeth listened while I basically described a whole mess of things I wanted, understood what I needed and then immediately helped me set up our first news site. After my normal labor-intensive...
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Mohamad E.
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We have been looking for knowledge management hosted solution for our product - NumXL - documentation for a while now. The solution must be SEO friendly, easy to use, fast, customizeable, scalable, integrate with helpdesk solution, affordable, and must support mathematical equation, after all, NumXL is a statistical and econometric solution. Knowledgeowl met all our criteria and more. Over the past couple of months, we have started using KnowledgeOwl with a pilot project for the SDK, documentation. We had a great success, and the support has been excellent. We have been using Knowledgeowl only for couple of months, and, so far, it has been great experience, so I can speak of any cons.
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Thanks for taking the time to write such a thoughtful review, Mohamad! If you do think of any cons, please let us know. We are happy to help any way we can! -Marybeth
Darren M.
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The first thing you notice about KnowlegeOwl is awesome service. Some people talk about being customer centred and others just do it. These guys do it and it is reflected in their product and how responsive they are to user needs and suggestions. We were able to easily get a up and running, migrate our content and start to benefit from a level of content management capability you get with KnowledgeOwl...
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