KnowledgeOwl Features

KnowledgeOwl

Knowledge base and documentation software

4.74/5 (208 reviews)

KnowledgeOwl Features In Depth

Powerful Editor

The editor that is provided by HelpGizmo is the main tool that users are going to need in order to create the content. It requires no technical or coding knowledge and experience, since it’s a “what you see is what you get” editor where formatting is shown clearly on the screen. For more advanced users, there is also the html mode that will allow them to tweak the code accordingly if needed.

One of the great advantages of the editor is the spell checking feature that allows users to quickly search their content for common mistakes or misspellings with the press of a button. Moreover, you can upload media files such as images and videos and place them directly into the text body. These files are kept in a database for future reference or use in more articles.

Security

Sharing content is good, but having access control over it is even better. Most content is not relevant to all groups of people (in-house personnel, company customers) and so a filtering security system must be used in order to allow only certain people to access certain parts of the content. HelpGizmo offers that kind of advanced system that can filter out IPs and allow only people from the location of your company to access the locked content. Additionally, a login screen can be set up for employees that are away from site.

The same login system can be used for customers who can create accounts with usernames, passwords and meta-info. If these customers already have an account on another company’s system, you can easily provide access on HelpGizmo to them automatically through the “Single Sing On” system that authenticates users from other websites.

Search System

Rich content is worthless if people can’t find what they want fast. HelpGizmo provides an advanced searching system that also includes a categorized browser of content. Users can choose whatever suits their taste better and seamlessly hop from one to the other.

One of the most important things for content promotion is the “callouts” that users can assign to articles for a particular period of time in order to highlight the newest or updated articles, or even distinguish those that contain videos and other media.

Mobile Platforms

Mobile device users have exceeded the desktop ones since the beginning of 2014, so remaining accessible to customers that want to access your knowledge base through mobile platforms is of critical importance for your marketing success and the level of customer satisfaction.

HelpGizmo adjusts all related elements automatically to fit any screen size and keep your content on the foreground. Big tables of content are transformed into dropdown menus, images adjust their size to fit the screen of the device used and other navigational elements shrink away to make space for the articles.

Analytic Statistics

In order to adjust your content and deliver what is really needed by your customers, HelpGizmo allows you to monitor their searches and actions, and successfully locate gaps in your knowledge base. The reports can also be location-based so users can determine what pages or products generate the most tickets and address the issues with characteristically high precision.

HelpGizmo reports are not only used by its users, but also by the software itself. The suite uses key data in order to determine and suggest certain recommended sources to those who search for a particular issue.

Competitor Feature Comparison

API
Access Controls/Permissions
Active Directory Integration
Activity Tracking
Ad hoc Analysis
Ad hoc Query
Ad hoc Reporting
Alerts/Notifications
Application Management
Automatic Backup
Cataloging/Categorization
Categorization/Grouping
Chat/Messaging
Client Portal
Collaboration Tools
Communication Management
Configurable Workflow
Content Library
Content Management
Customizable Branding
Customizable Categories
Customizable Fields
Customizable Templates
Discussions / Forums
Document Storage
Employee Portal
Employee Self Service
File Management
Filtering
Full Text Search
Historical Reporting
Image Library
Indexing
Knowledge Base Management
Monitoring
Remote Access/Control
Reporting/Analytics
Rich Text Editor
Role-Based Permissions
SEO Management
Search/Filter
Secure Data Storage
Secure Login
Self Service Portal
Self-Enrollment
Self-Learning
Semantic Search
Single Sign On
Surveys & Feedback
Tagging
Text Editing
Third Party Integrations
Video Support
WYSIWYG Editor
Website Analytics
Website Integration
Widgets
Workflow Management
Learn moreCompare App
API
Access Controls/Permissions
Active Directory Integration
Activity Tracking
Ad hoc Analysis
Ad hoc Query
Ad hoc Reporting
Alerts/Notifications
Application Management
Automatic Backup
Cataloging/Categorization
Categorization/Grouping
Chat/Messaging
Client Portal
Collaboration Tools
Communication Management
Configurable Workflow
Content Library
Content Management
Customizable Branding
Customizable Categories
Customizable Fields
Customizable Templates
Discussions / Forums
Document Storage
Employee Portal
Employee Self Service
File Management
Filtering
Full Text Search
Historical Reporting
Image Library
Indexing
Knowledge Base Management
Monitoring
Remote Access/Control
Reporting/Analytics
Rich Text Editor
Role-Based Permissions
SEO Management
Search/Filter
Secure Data Storage
Secure Login
Self Service Portal
Self-Enrollment
Self-Learning
Semantic Search
Single Sign On
Surveys & Feedback
Tagging
Text Editing
Third Party Integrations
Video Support
WYSIWYG Editor
Website Analytics
Website Integration
Widgets
Workflow Management
Visit WebsiteCompare App
API
Access Controls/Permissions
Active Directory Integration
Activity Tracking
Ad hoc Analysis
Ad hoc Query
Ad hoc Reporting
Alerts/Notifications
Application Management
Automatic Backup
Cataloging/Categorization
Categorization/Grouping
Chat/Messaging
Client Portal
Collaboration Tools
Communication Management
Configurable Workflow
Content Library
Content Management
Customizable Branding
Customizable Categories
Customizable Fields
Customizable Templates
Discussions / Forums
Document Storage
Employee Portal
Employee Self Service
File Management
Filtering
Full Text Search
Historical Reporting
Image Library
Indexing
Knowledge Base Management
Monitoring
Remote Access/Control
Reporting/Analytics
Rich Text Editor
Role-Based Permissions
SEO Management
Search/Filter
Secure Data Storage
Secure Login
Self Service Portal
Self-Enrollment
Self-Learning
Semantic Search
Single Sign On
Surveys & Feedback
Tagging
Text Editing
Third Party Integrations
Video Support
WYSIWYG Editor
Website Analytics
Website Integration
Widgets
Workflow Management
Visit WebsiteCompare App

KnowledgeOwl Feature Reviews

25 reviewers had the following to say about KnowledgeOwl's features:

Josh C.

Verified Reviewer

HelpGizmo is a great product with a great team at a great price.

2014-11-06

Best yet, we still use Zendesk for ticketing but HelpGizmo is now our knowledgebase and Helpgizmo integrates with Zendesk so we get the best of what each company offers.

Pros

Permissioning by article level Great article WYSIWYG editor Outstanding customer service Variety of layouts Fantastic price Integrates with Zendesk ticketing Fully customizable with a little CSS

Cons

Truly can't think of any

Source: GetApp
Helpful?   Yes   No
Read more
David A.

SaaS as it should be!

2021-01-08

Since deploying the KO platform, our employees are actively engaging with the information we post which has led to an overall improvement in corporate knowledge A key aspect of KO that set it apart from competitors is the ability for users to "subscribe" to topic areas and receive notification by email when new content is added.

Pros

Ease of setup, price, customizability, and most importantly, world-class support

Cons

There are minor aspects that are purely a matter of personal taste and mindset, but nothing of any significance the we would collectively say we don't like. It all works and it works well.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Sri P.

Easy to use Knowledgebase

2015-04-07

PROS: - Clean and Elegant Front End - Easy to use Editor for adding content - Lot of options for organizing content categories - Granular Permissions - Excellent Customer Support Wish to have: - Better video integration (Current option is to integrate using iframe) - Better Document Integration (Current Option is to upload the document and put the link in Article)

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Kelly A.

Great flexibility, great service.

2016-03-22

From styles, themes, reporting, article writing, user permissions, tagging, and editing, Knowledge Owl's knowledge bases will be able to pivot alongside our own ever changing work.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from KnowledgeOwl


Thanks, Kelly! We love growing and evolving with you, iMentor, and the Learning Center. We appreciate all the feedback and brainstorming to help make both your site and our product better! -Marybeth

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Kait S.

Every feature we could want!

2016-04-07

We had previously been using a big name brand - and KnowledgeOwl blew them away in terms of features and especially in terms of responsive customer service.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Bilgin R.

Very Satisfied with the product and the support

2016-04-04

Some o the main things that I like: - It's easy to use - highly customisable - drag-drop to add files,easy to link images/documents - It supports various visibility settings, which allows us to have internal and external information - The comments feature enables discussions, sharing knowledge - The categories are a great way of organising articles and the search is very accurate Last but not least it's responsive, which makes it usable on mobile and tablet.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from KnowledgeOwl


Thanks for the positive review of KnowledgeOwl, Bilgin!

Please let us know if there is anything we can do to help make your experience even better.

We''re happy to help any way we can!

-Marybeth

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Christopher Y.

Simple to use, Affordable, Does everything it promises!

2016-04-01

We've been using KnowledgeOwl for almost a year now to serve as a knowledge repository for our contact centers.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Kate M.

Fantastic and Human Support; Solid Product

2016-03-31

The functionality continues to develop in ways that align with our needs, and the API structure is enabling us to integrate knowledge base content in our own app, increasing our own customer satisfaction.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Maria Ronesa T.

Verified Reviewer

HelpGizmo is great and easy to use

2015-02-23

It really makes it easier for users to access the data they need, so you won't have to go over and over the same set of instructions to different sets of customers daily.

Pros

If you need guidance or have a suggestion for a feature, Marybeth got you covered!

Source: GetApp
Helpful?   Yes   No
Read more
Scott M.

Very pleased

2016-03-31

Extremely customizable and easy to use.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Andrea H.

Amazing customer service, realiable tool, a real SaaS product

2016-04-13

We like the variety of features from SSO, third party integrations to tags.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Brix Z.

A brilliant Knowledge Management Tool with a Splendid Customer Service!

2016-04-20

The customer service is superb with answers and feature requests.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Darren M.

KnowledgeOwl ticks all our boxes

2016-04-01

We have been able to easily integrate with our service desk and will soon start to realise the broader benefits of the other API integrations that are available to us.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Brianne H.

Verified Reviewer

HelpGizmo helped me to create the documentation I always envisioned

2014-06-23

Customers who search our help documentation for a quick answer can see the other content and are encouraged to come back and use the other resources.

Pros

-Easy to use -Fast -Excellent support -Customer-driven development

Source: GetApp
Helpful?   Yes   No
Read more
Shannon M.

Using KnowledgeOwl as a repository for proposal/ RFP and sales related content.

2016-03-31

It it a tool I use everyday that helps me build comprehensive responses to RFPs/RFIs/RFQs. The UI design and search capabilities are two of the things I love most!

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Colleen W.

Excellent

2016-03-22

It is a well-designed, intuitive system that allowed us to get our content published in a few short weeks.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from KnowledgeOwl


Thanks for the awesome review, Colleen! We happy both you AND your customers are happy. Happiness all around!

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Marianela M.

¡Super easy and super useful!

2016-04-12

The security features allows us to restrict the access so that our customer care agents and the staff on site can both access the information safely. The interface is so easy to use that our Marketing Department can add the latest offers on it and inmediatey the whole team can communicate this information to our final clients.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Kristen S.

Simple yet robust and OUTSTANDING Customer Service

2018-11-20

We also had the KO team assist with integrating our ticketing system and mirroring the CSS of our public site.

Pros

- Robust - Easy to use - Customer Service (top notch!)

Cons

None that I can think of right now. This company is really doing a great job and from our standpoint is a leader in the knowledge base space.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from KnowledgeOwl


Thank you so much, Kristen! We super appreciate the awesome review! -Marybeth

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Jason W.

The KnowledgeOwl platform is worth it for the Customer Service alone

2016-03-31

The platform is simple to use and build content on but also customizable enough to meet our needs.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Lorna H.

Fantastic

2017-01-26

We have had a fantastic experience right from the beginning. The Service, Product, Implementation and ongoing Support has been first class!.

Pros

Very easy to use, You do not have to be very technical to use this product.

Cons

The reporting could be better, which is currently being worked on, so just a matter of time.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from KnowledgeOwl


Thanks for the awesome review, Lorna! HOOT! -Marybeth

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Alison F.

KnowledgeOwl has been amazing, easy to use software that has empowered us to document our system.

2016-04-08

It's easy to use, mobile friendly and one of the best choices we've made in our software suite.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Gabriel C.

Easy to use, great features and amazing support !

2018-05-15

It's always hard to capture your employees knowledge but KnowledgeOwl makes it easy !

Pros

Easy to manage your articles life cycle and your users access as well.

Cons

Not much, maybe more language interface (French for example). 1 more admin licence with the basic subscription would be nice.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from KnowledgeOwl


Thanks for the review, Gabriel!

We are planning to add better translations capabilities in the near future for multilingual knowledge bases, so hopefully that will make your life easier. I also sent you an email about the extra admin license :)

-Marybeth

Read more
Kelly A.

Great service, great functionality

2017-09-05

Pros

Not only does the software provide flexibility, customization, functionality, and efficiency, the people behind the software are just as great. They are incredibly responsive to any organizational or technical need, but equally as open to develop new and unique features specific to your use.

Cons

However, Knowledge Owl is more than happy to help you install Google Analytics on your knowledge base for you.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No

Response from KnowledgeOwl


Thanks for the awesome review, Kelly! We do hope to add more detailed reporting in the future :) Let us know if you can think of anything else!

Read more
Mark A.

Everything you need in one package with incredible technical support!

2015-04-06

They even went out of her way to incorporate design changes I needed for password management.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Rob G.

KnowledgeOwl - Great tool and excellent customer service

2016-04-12

Cons: As part of the on-going evolution of the product, parts of the user interface change, which can result in a bit of re-learning how to do some things on occasion (a small amount of pain for the associated system improvements). Exported PDFs do not maintain the fonts used in the on-screen knowledgebase.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more