KnowledgeOwl Pricing

We were using Zendesk for our knowledge base because they were also our ticketing system, but I got frustrated with slow development timelines for some features core to our organization. We reached a tipping point and needed an alternative solution. After looking into over a dozen options, I discovered HelpGizmo. Not only did they already have the core features we needed, they were genuinely interested in building the best product possible and asked about the other pain points that existed with our previous service. They were willing to iterate on their product quickly and excellently to make it something even better than the great product I had discovered. It was such a different experience to see how quickly they responded and rolled out really great features that create a lot of value. Best yet, we still use Zendesk for ticketing but HelpGizmo is now our knowledge base and since Helpgizmo integrates with Zendesk we get the best of what each company offers. It made switching such an easy decision for our organization. And you will not find a better customer service team. They are friendly, responsive, and always looking to make their product better. That is probably the most impressive "feature" you'll be getting when you go with HelpGizmo. Going with HelpGizmo was a great decision and working with their team has been a true pleasure. Highly recommend!

KnowledgeOwl is a fantastic KM solution. When researching different products in the market we had a long list of requirements, I couldn't believe how many KnowledgeOwl was able to tick right out of the box. Its intuitive, easy to use and excellent value for money. From our perspective KnowledgeOwl is by far the most cost effective KM solution available. It was also super easy to implement with relatively no support required from our IT department. Information stored on the platform is backed up daily and the level of customer support that has been offered to us to help tailor the platform to our specific needs has been second to none (especially considering the fact we're in completely different time zones). Utilising KnowledgeOwl has assisted our business unit to achieve immediate efficiencies and tangible cost savings. The best part is, it just keeps getting better and better with upgrades occurring to the platform on a regular basis. If you're looking for a highly effective KM solution I couldn't recommend this knowledgebase highly enough!

I think, it is one of the best knowledge management tools in the market currently. It helps save all the relevant documents and information in one place.

We use KnowledgeOwl for documenting processes, procedures, and troubleshooting steps for a company that builds automated packing machines. We wanted a KB solution that had a simplified back end to allow multiple authors to simultaneously create content. The KnowledgeOwl back end is easy to use and requires very little experience/exposure to HTML/CSS to successfully write great looking articles. If you ever have a question on how to accomplish something the documentation is easy to find - but if you're like me and sometimes ask before looking Marybeth and the rest of the support team @ KnowledgeOwl are very quick and attentive, and always have the answers. On top of this the modular pricing schemes are well priced and efficient. I would absolutely recommend KnowledgeOwl to anyone who needs an immediate and effective KB solution.

The website layout, design and navigation are very professional, effective and easy to navigate. With no coding skills required and almost zero learning curve, it allows you to create a knowledge base, manual, handbook, or portal quickly and easily. It's extremely powerful, affordable, and customizable documentation software. We have been using their services for several years and very content and happy about it. Any questions are answered fast and with detail. Customer service people are very professional, smart, detail oriented and patient. They are always ready to solve our problem and really know how to treat their customers. Overall very trustworthy and pleasant to work with. Because of them our new Help System looks awesome and easy to navigate.

It's a one-stop shop for our customer experience. KnowledgeOwl affords us the ability to provide onboarding guidance, support, release updates, continuing education and more to our clients all in one place.

Very positive and we are very happy that we chose this solution. Their customer service is next-level and they have been there all the way, from the initial considerations before signing up through implementation and later fine-tuning. Always ready to help and offer valuable insights and advice so we can find the right solution for us.

Exceptional. Our use case for the platform was somewhat unusual and the KO team worked with use from day one to tweak the platform so that it functioned and looked the way we needed. Since deploying the KO platform, our employees are actively engaging with the information we post which has led to an overall improvement in corporate knowledge A key aspect of KO that set it apart from competitors is the ability for users to "subscribe" to topic areas and receive notification by email when new content is added. Clicking on a link in the notification email directly opens the content in KO. The use of customized templates we created makes posting new content a breeze and provides a clean and consistent look to the content we post. Our employees comment on how easy it is to digest the content we post. Since launching the platform 2 1/2 years ago, our viewership has grown exponentially.

I found KnowledgeOwl after joining a tech startup as the lead technical writer. At the time, the company didn't have any formal user documentation -- but we did have a support team fielding many repetitive questions, and users who could benefit from formal instruction. Given that we have a single product and it's fairly simple, products like MadCap Flare (which I had used at the previous company I worked for) offered much more than we needed -- and at a much different price point. I evaluated several other options and ended up selecting KnowledgeOwl given its straightforward pricing plan, easy-to-use interface and immediate publishing abilities. If you need something simple to use and build that offers fairly attractive basic theme choices, then KnowledgeOwl will suit you just fine. It may not offer several hundred output options, but as the world continues to move away from print manuals towards greener, online manuals, in my opinion that factor wasn't important. The best part about KnowledgeOwl, though, is the customer service/support. I can't imagine any company matching its service/support level. The first few weeks required a lot of customization given the look and feel that my company was going for, and the team over at KnowledgeOwl was with me every step of the way as far as customizing code and so on, in some cases even doing the customization for me as I was in over my head with that level of CSS code! Highly, highly recommended.

We were using Zendesk for our knowledge base because they were also our ticketing system, but I got frustrated with slow development timelines for some features core to our organization. We reached a tipping point and needed an alternative solution. After looking into over a dozen options, I discovered HelpGizmo. Not only did they already have the core features we needed, they were genuinely interested in building the best product possible and asked about the other pain points that existed with our previous service. They were willing to iterate on their product quickly and excellently to make it something even better than the great product I had discovered. It was such a different experience to see how quickly they responded and rolled out really great features that create a lot of value. Best yet, we still use Zendesk for ticketing but HelpGizmo is now our knowledgebase and Helpgizmo integrates with Zendesk so we get the best of what each company offers. Going with HelpGizmo was a great decision and working with their team has been a true pleasure. Highly recommend!

I spent at least 6 months looking for software to manage our many internal manuals, policies, and procedures, but struggled to find a tool that would solve our problems (without creating a new set of workarounds to manage) at a price that we could afford. HelpGizmo met both qualifications with flying colors when we signed up with them a little less than a year ago and has at least tripled the number of available features since then. The best part about the software is how intuitive it is to use. It required zero training on the part of the users, and only a minimal overview with co-workers who were going to be managing the knowledge bases. I've been so impressed with the software and all of the possible uses that we've upgraded from one knowledge base to three in order to incorporate it into other projects. All of this is possible because of their staff, who offer some of the friendliest and most responsive customer support I've ever witnessed. Both MaryBeth and Pete were incredibly helpful during the roll-out of the program to our staff. And when I had a last minute request before creating a report for our Board, they were there to make a quick customization to save the day.

We chose KnowledgeOwl because out of everything on the market, it offers the most bang for your buck and lowest barriers to getting started. Customer service is friendly and extremely responsive, and we were up-and-running in no time at all. It also offers more in-depth customization and organization features than many other products on the market at a much better price point. The simple, intuitive interface for adding articles makes onboarding very easy. The reason it gets 4 overall stars and not 5 is that adding your own CSS can be a pain. It's possible to write your own CSS for your site, but you have to dig into the pre-baked CSS inside the theme and override it piece-by-piece. There also isn't any documentation about their classes, so this can be time-consuming to figure out. If they offered a "blank slate" template that just gave you the basic elements of a help site (navigation, search bar, article content) then let you style them yourself from the ground up, it would be an easy 5 stars.

We have been actively working with the nice folks at KnowledgeOwl since September 2015. We selected them after an extensive evaluation process conducted over the previous summer. As with any evaluation, you have to find the right balance between features, support, and price and we felt that KnowledgeOwl, overall, had the best marks over all three categories. Implementing a solid knowledge base is a TON of work - even if we don't want to believe that at the outset. We have found the steady progression of improvements and ever present support to make a huge difference with us getting our knowledge base up and running. I am quite confident that as they grow and expand, they will continue to improve the product and be a great resource for how best to implement a knowledge base.

We have been looking for knowledge management hosted solution for our product - NumXL - documentation for a while now. The solution must be SEO friendly, easy to use, fast, customizeable, scalable, integrate with helpdesk solution, affordable, and must support mathematical equation, after all, NumXL is a statistical and econometric solution. Knowledgeowl met all our criteria and more. Over the past couple of months, we have started using KnowledgeOwl with a pilot project for the SDK, documentation. We had a great success, and the support has been excellent. We have been using Knowledgeowl only for couple of months, and, so far, it has been great experience, so I can speak of any cons.

Our organization is using Knowledge Owl, from the recommendation of another agency, as an affordable and easy-to-use solution for national accreditation standards and documentation. This included managing responses to 151 standards, complimented hundreds of documents (many with multiple standards) and policies. We are also using for our agency policy manual so that all employees have access to current policy at their fingertips. Knowledge Owl is easy to use and the customer service is extremely responsive, usually within 15 minutes. The ability to download into pdf or Word is a fantastic tool. Having unlimited readers is a key feature for us. The only downside to KO is the inability to link an uploaded document to multiple knowledge bases. I would give Overall rating 4.5 stars if I could.

Requirements for our new company Knowledge Base included clean importation of legacy (Word) documents, easy of use to support non-technical administrators, and enough flexibility to adapt to sophisticated use cases. Many products met one or two of these requirement, but an exhaustive search left KnowledgeOwl as the sole product standing. Additionally, the pricing structure allows us to deploy multiple Knowledge Bases without the need to manage different users groups. During our trial, the support given by KnowledgeOwl's staff allowed me to deploy a proof of concept in under an hour. Fully featured, easily deployed, affordable, well supported . . . all of requirements were met. You should add KnowledgeOwl to your list of potential vendors.

I work for a small start up and we needed a simple to use tool that would allow us to build an internal knowledgebase. I looked into Desk and Zendesk, but the tools were large, expensive or just didn't offer the things I needed. After stumbling across KnowledgeOwl I started testing it out. Even during the trial period, the CEO herself did custom coding for me and helped me dig through bugs and issues to make sure their tool worked for my needs. Since then my entire department is now using KnowledgeOwl on a daily basis and it's become a center-point for training and resources on how my guys do their work. You honestly won't go wrong with this product. They will go above and beyond to help make sure you get what you need at a great price!

When looking for a knowledge base tool for our external clients, Help Gizmo met 99% of our criteria at a fraction of the cost of their competitors. Most of the time you can fall into a "you get what you pay for" scenario, however the product and the service offered by Help Gizmo has met or exceeded our expectations. Implementation was a breeze. We utilize the reporting tools to help monitor use and understand how to optimize our content. I do wish there was a way to use "labels" or "key words" to assist in searching - some of our users search for words or terms that are not included in the article (intentionally), and those searches do not yield any results.

HelpGizmo is amazing. Not only is the tool itself incredibly functional, but the HelpGizmo staff really knows how to treat their customers. They always listen to any ideas and will either implement features for your personal sites, or if it seems popular enough, globally for all HG users. What is provided for the price is like nothing else out there. They are incredibly flexible with any requirements you may have to make the site your own. I demo'd this KB to the CEO of the company I work for (a very large outsourced contact center) and he loved it so much that I am now in the process of building one for every project in the company.

We've been using KnowledgeOwl for almost a year now to serve as a knowledge repository for our contact centers. We looked at lots of solutions that cost a great deal more, but in the end, we just couldn't justify the cost. KnowledgeOwl allowed us to get the information our associates needed quickly and without tons of overhead or complicated management screens. Sure, there are more feature rich products, but simple knowledge management without a lot of hassle, this tool fits the bill perfectly.

Knowledge Owl has proven a great asset for our university. Not only is the product affordable, the software is easy to use and administer as well. Perhaps most importantly, we've been thoroughly impressed with the high level of customer service Knowledge Owl has provided us. The staff is friendly and responsive regarding our general how-to questions, advice for best practices, or making customizations that fit our needs. I would recommend Knowledge Owl to anyone.

Pro: The tool is pretty intuitive and easy to learn. It did not require any significant amount of training. Cons: Some things do not sort (snippets) and there is no filter making it hard to find things, some HTML knowledge is needed to get pages to look the way you might want them. Since there are only a couple of employees, it is hard to reach someone when you need help but they do call back and are very helpful and professional.

KnowledgeOwl is very easy to use and has allowed me to quickly format and publish high-quality knowledge bases. The output can be easily modified depending on your needs and the final product looks very professional. So far, it seems to meet all of my needs for knowledge base software. The customer service is responsive and friendly. The documentation needs a bit of editing, but otherwise I would recommend KnowledgeOwl without reserve.

We're still new to the KnowledgeOwl system, but so far the experience has been entirely positive. We spent weeks researching which product would best suit our needs and budget, and KnowledgeOwl met both. What really sold it for us was how responsive they were to emails and questions. We're looking forward to a long relationship with KnowledgeOwl and know that the product will have a significant impact on our business.