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KnowledgeOwl

Knowledge base and documentation software

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KnowledgeOwl Pricing

Pricing overview

Value for money rating

4.7

/5

208

Price starts from

79

Per month

Per Feature

Pricing options
Free plan
Subscription
Free trial

Pricing details

Pricing starts at $79/month for 1 knowledge base and 1 user. Additional users are $20/user/month and additional knowledge bases are $40/kb/month. There is a 10% discount for purchasing an annual account. Nonprofit customers get 25% off any annual account. Enterprise plans start at $10,000/year.

What users say

Super cost effective because of the you can customize it to fit you needs. Also, their customer service team is knowledgeable and accessible.

PK

Patrick K.

From our perspective KnowledgeOwl is by far the most cost effective KM solution available. It was also super easy to implement with relatively no support required from our IT department.

LI

Lisa I.

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Reviewers who mentioned pricing said:

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HelpGizmo is a great product with a great team at a great price.

Reviewed 8 years ago

We were using Zendesk for our knowledge base because they were also our ticketing system, but I got frustrated with slow development timelines for some features core to our organization. We reached a tipping point and needed an alternative solution. After looking into over a dozen options, I discovered HelpGizmo. Not only did they already have the core features we needed, they were genuinely interested...

Pros

Permissioning by article level Great article WYSIWYG editor Outstanding customer service Variety of layouts Fantastic price Integrates with Zendesk ticketing Fully customizable with a little CSS

Cons

Truly can't think of any

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  • Likelihood to recommend10/10

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SaaS as it should be!

Reviewed a year ago

Exceptional. Our use case for the platform was somewhat unusual and the KO team worked with use from day one to tweak the platform so that it functioned and looked the way we needed. Since deploying the KO platform, our employees are actively engaging with the information we post which has led to an overall improvement in corporate knowledge A key aspect of KO that set it apart from competitors is...

Pros

Ease of setup, price, customizability, and most importantly, world-class support

Cons

There are minor aspects that are purely a matter of personal taste and mindset, but nothing of any significance the we would collectively say we don't like. It all works and it works well.

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Knowledge Owl is, simply put, the best web-based help center platform I could find

Reviewed 6 years ago

I found KnowledgeOwl after joining a tech startup as the lead technical writer. At the time, the company didn't have any formal user documentation -- but we did have a support team fielding many repetitive questions, and users who could benefit from formal instruction. Given that we have a single product and it's fairly simple, products like MadCap Flare (which I had used at the previous company I...

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Stop looking and use HelpGizmo!

Reviewed 8 years ago

We were using Zendesk for our knowledge base because they were also our ticketing system, but I got frustrated with slow development timelines for some features core to our organization. We reached a tipping point and needed an alternative solution. After looking into over a dozen options, I discovered HelpGizmo. Not only did they already have the core features we needed, they were genuinely...

Pros

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Cons

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great product, phenomenal service!

Reviewed 7 years ago

I spent at least 6 months looking for software to manage our many internal manuals, policies, and procedures, but struggled to find a tool that would solve our problems (without creating a new set of workarounds to manage) at a price that we could afford. HelpGizmo met both qualifications with flying colors when we signed up with them a little less than a year ago and has at least tripled the number...

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Sensational service and high quality product- Not to mention excellent value!

Reviewed 6 years ago

KnowledgeOwl is a fantastic KM solution. When researching different products in the market we had a long list of requirements, I couldn't believe how many KnowledgeOwl was able to tick right out of the box. Its intuitive, easy to use and excellent value for money. From our perspective KnowledgeOwl is by far the most cost effective KM solution available. It was also super easy to implement with...

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Great Product, Amazing Customer Service!

Reviewed 7 years ago

Happened to stumble upon HelpGizmo while we were looking for an LMS to integrate into our software. Tinkered with the free trial and found it to be very customizable, powerful, and simple to use. The pricing structure is affordable, and we didn't even think twice when signing up with their service. We managed to setup our entire architecture in less than 1 day with the help of their amazing customer...

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A great KB software for SME's

Reviewed 6 years ago

We chose KnowledgeOwl because out of everything on the market, it offers the most bang for your buck and lowest barriers to getting started. Customer service is friendly and extremely responsive, and we were up-and-running in no time at all. It also offers more in-depth customization and organization features than many other products on the market at a much better price point. The simple, intuitive...

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Very good platform, Rapidly evolving, and always ready to help

Reviewed 6 years ago

We have been actively working with the nice folks at KnowledgeOwl since September 2015. We selected them after an extensive evaluation process conducted over the previous summer. As with any evaluation, you have to find the right balance between features, support, and price and we felt that KnowledgeOwl, overall, had the best marks over all three categories. Implementing a solid knowledge base is a TON of work - even if we don't want to believe that at the outset. We have found the steady progression of improvements and ever present support to make a huge difference with us getting our knowledge base up and running. I am quite confident that as they grow and expand, they will continue to improve the product and be a great resource for how best to implement a knowledge base.

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Vendor response

Thanks, Peter! We appreciate your help in continuing to improve and evolve the product. Your feedback is invaluable and helps us make KnowledgeOwl better for everyone. You are awesome!

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Exactly what we have been looking for

Reviewed 6 years ago

We have been looking for knowledge management hosted solution for our product - NumXL - documentation for a while now. The solution must be SEO friendly, easy to use, fast, customizeable, scalable, integrate with helpdesk solution, affordable, and must support mathematical equation, after all, NumXL is a statistical and econometric solution. Knowledgeowl met all our criteria and more. Over the past couple of months, we have started using KnowledgeOwl with a pilot project for the SDK, documentation. We had a great success, and the support has been excellent. We have been using Knowledgeowl only for couple of months, and, so far, it has been great experience, so I can speak of any cons.

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Vendor response

Thanks for taking the time to write such a thoughtful review, Mohamad! If you do think of any cons, please let us know. We are happy to help any way we can! -Marybeth

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Easy to use with fast and very capable support

Reviewed 6 years ago

We use KnowledgeOwl for documenting processes, procedures, and troubleshooting steps for a company that builds automated packing machines. We wanted a KB solution that had a simplified back end to allow multiple authors to simultaneously create content. The KnowledgeOwl back end is easy to use and requires very little experience/exposure to HTML/CSS to successfully write great looking articles....

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Affordable, easy to use, outstanding customer service

Reviewed 6 years ago

Our organization is using Knowledge Owl, from the recommendation of another agency, as an affordable and easy-to-use solution for national accreditation standards and documentation. This included managing responses to 151 standards, complimented hundreds of documents (many with multiple standards) and policies. We are also using for our agency policy manual so that all employees have access to current...

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Fast and knowledgable customer service, easy to use website

Reviewed 6 years ago

The website layout, design and navigation are very professional, effective and easy to navigate. With no coding skills required and almost zero learning curve, it allows you to create a knowledge base, manual, handbook, or portal quickly and easily. It's extremely powerful, affordable, and customizable documentation software. We have been using their services for several years and very content and happy about it. Any questions are answered fast and with detail. Customer service people are very professional, smart, detail oriented and patient. They are always ready to solve our problem and really know how to treat their customers. Overall very trustworthy and pleasant to work with. Because of them our new Help System looks awesome and easy to navigate.

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KnowledgeOwl is ACES!

Reviewed 6 years ago

Requirements for our new company Knowledge Base included clean importation of legacy (Word) documents, easy of use to support non-technical administrators, and enough flexibility to adapt to sophisticated use cases. Many products met one or two of these requirement, but an exhaustive search left KnowledgeOwl as the sole product standing. Additionally, the pricing structure allows us to deploy multiple Knowledge Bases without the need to manage different users groups. During our trial, the support given by KnowledgeOwl's staff allowed me to deploy a proof of concept in under an hour. Fully featured, easily deployed, affordable, well supported . . . all of requirements were met. You should add KnowledgeOwl to your list of potential vendors.

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Fantastic Tool & Great Support

Reviewed 6 years ago

I work for a small start up and we needed a simple to use tool that would allow us to build an internal knowledgebase. I looked into Desk and Zendesk, but the tools were large, expensive or just didn't offer the things I needed. After stumbling across KnowledgeOwl I started testing it out. Even during the trial period, the CEO herself did custom coding for me and helped me dig through bugs and issues to make sure their tool worked for my needs. Since then my entire department is now using KnowledgeOwl on a daily basis and it's become a center-point for training and resources on how my guys do their work. You honestly won't go wrong with this product. They will go above and beyond to help make sure you get what you need at a great price!

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Great Service, Easy to Use!

Reviewed 7 years ago

When looking for a knowledge base tool for our external clients, Help Gizmo met 99% of our criteria at a fraction of the cost of their competitors. Most of the time you can fall into a "you get what you pay for" scenario, however the product and the service offered by Help Gizmo has met or exceeded our expectations. Implementation was a breeze. We utilize the reporting tools to help monitor use and understand how to optimize our content. I do wish there was a way to use "labels" or "key words" to assist in searching - some of our users search for words or terms that are not included in the article (intentionally), and those searches do not yield any results.

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Best tool for the best price.

Reviewed 7 years ago

HelpGizmo is amazing. Not only is the tool itself incredibly functional, but the HelpGizmo staff really knows how to treat their customers. They always listen to any ideas and will either implement features for your personal sites, or if it seems popular enough, globally for all HG users. What is provided for the price is like nothing else out there. They are incredibly flexible with any requirements you may have to make the site your own. I demo'd this KB to the CEO of the company I work for (a very large outsourced contact center) and he loved it so much that I am now in the process of building one for every project in the company.

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Simple to use, Affordable, Does everything it promises!

Reviewed 6 years ago

We've been using KnowledgeOwl for almost a year now to serve as a knowledge repository for our contact centers. We looked at lots of solutions that cost a great deal more, but in the end, we just couldn't justify the cost. KnowledgeOwl allowed us to get the information our associates needed quickly and without tons of overhead or complicated management screens. Sure, there are more feature rich products, but simple knowledge management without a lot of hassle, this tool fits the bill perfectly.

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Great product with fantastic customer service

Reviewed 6 years ago

Knowledge Owl has proven a great asset for our university. Not only is the product affordable, the software is easy to use and administer as well. Perhaps most importantly, we've been thoroughly impressed with the high level of customer service Knowledge Owl has provided us. The staff is friendly and responsive regarding our general how-to questions, advice for best practices, or making customizations that fit our needs. I would recommend Knowledge Owl to anyone.

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Easy to use and great for a small knowledge base for the price

Reviewed 6 years ago

Pro: The tool is pretty intuitive and easy to learn. It did not require any significant amount of training. Cons: Some things do not sort (snippets) and there is no filter making it hard to find things, some HTML knowledge is needed to get pages to look the way you might want them. Since there are only a couple of employees, it is hard to reach someone when you need help but they do call back and are very helpful and professional.

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KnowledgeOwl--Easy to use, very cost-effective

Reviewed 6 years ago

KnowledgeOwl is very easy to use and has allowed me to quickly format and publish high-quality knowledge bases. The output can be easily modified depending on your needs and the final product looks very professional. So far, it seems to meet all of my needs for knowledge base software. The customer service is responsive and friendly. The documentation needs a bit of editing, but otherwise I would recommend KnowledgeOwl without reserve.

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Customer Service is worth the cost by itself

Reviewed 6 years ago

We're still new to the KnowledgeOwl system, but so far the experience has been entirely positive. We spent weeks researching which product would best suit our needs and budget, and KnowledgeOwl met both. What really sold it for us was how responsive they were to emails and questions. We're looking forward to a long relationship with KnowledgeOwl and know that the product will have a significant impact on our business.

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Fantastic, Customer, and Reader Friendly, improvement in Admin Features expected

Reviewed 6 years ago

Fantastic and easy for readers to find and refer to what is needed. Love that it is responsive to whatever screen size you are accessing with. Robust editor. Adopted quickly by users and readers. Low barriers to entry. Administration of documents can be a little tedious. Looking forward to some of the features currently on the roadmap!

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Love our HelpGizmo Experience so far!

Reviewed 7 years ago

Being in customer service makes you really appreciate other companies who also value positive interactions with clients, and HelpGizmo's got that one down. Quick responses, helpful tips, an awesome live chat feature, and some down-to-earth conversations with real people have given me a great experience so far!

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Vendor response

This made our day! Thanks, Kristi :)

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Excellent Customer Service

Reviewed 6 years ago

The Knowledge Owl team has been incredibly responsive in helping us set up our custom knowledge base for our franchisees. The Knowledge Owl product is a cost-effective way to store and distribute memos and documents throughout our organization.

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Vendor response

Thanks, Monica! We love helping!