KnowledgeOwl Reviews - Page 3

The first thing to know about the KnowledgeOwl product is that the team behind it is really dedicated and extremely responsive. Whenever I've had an issue, they have been right on top of it and that's worth a lot. Combine this with a really simple and rock-solid product, and you have a real winner. We deployed a new product knowledgebase in less than 30 days from start to production with KnowledgeOwl....

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It's always hard to capture your employees knowledge but KnowledgeOwl makes it easy !

I spent at least 6 months looking for software to manage our many internal manuals, policies, and procedures, but struggled to find a tool that would solve our problems (without creating a new set of workarounds to manage) at a price that we could afford. HelpGizmo met both qualifications with flying colors when we signed up with them a little less than a year ago and has at least tripled the number...

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Overall, the software does what it says. It's a great start to get your product's documentation out there. But some basic wiki capabilities are missing. Tags are still new and have a sort of "Phase 1" usefulness about them right now. There is no way to organize the image library, but I see on their product roadmap that this is on their radar. I'm also looking forward to the Glossary feature that is...

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We have had a fantastic experience right from the beginning. The Service, Product, Implementation and ongoing Support has been first class!.

We're well into the process of obsoleting and migrating components of a large set of hard-to-maintain legacy docs and Helps, and implementing a more nimble approach that allows us to provide our customers and dealers with the information they are asking for. KnowledgeOwl is proving to be a robust and easy-to-use authoring tool that lets us generate and deploy critical information quickly on an as-needed...

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KnowledgeOwl is a fantastic KM solution. When researching different products in the market we had a long list of requirements, I couldn't believe how many KnowledgeOwl was able to tick right out of the box. Its intuitive, easy to use and excellent value for money. From our perspective KnowledgeOwl is by far the most cost effective KM solution available. It was also super easy to implement with...

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The Knowledge Owl team is consistently providing the space for iteration and brainstorming to integrate new features, functionality, and improve usability. They're willing to pick up the phone any time we need help, have ideas, or just have questions about the limits we can push our own website. For instance, I needed help figuring out how to track autocomplete searches within Google Analytics reports,...

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I think, it is one of the best knowledge management tools in the market currently. It helps save all the relevant documents and information in one place.

We chose KnowledgeOwl because out of everything on the market, it offers the most bang for your buck and lowest barriers to getting started. Customer service is friendly and extremely responsive, and we were up-and-running in no time at all. It also offers more in-depth customization and organization features than many other products on the market at a much better price point. The simple, intuitive...

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Moving all our internal and external guides on to KnowledgeOwl has transformed our ways of working and hugely reduced the amount of time we devote to one-to-one support. KnowledgeOwl includes a great range of functionality, enabling the creation of everything from very simple 'PDF' style guides to complex resources integrated into other systems. We are still discovering more capabilities and our...

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We have been actively working with the nice folks at KnowledgeOwl since September 2015. We selected them after an extensive evaluation process conducted over the previous summer. As with any evaluation, you have to find the right balance between features, support, and price and we felt that KnowledgeOwl, overall, had the best marks over all three categories. Implementing a solid knowledge base is a TON of work - even if we don't want to believe that at the outset. We have found the steady progression of improvements and ever present support to make a huge difference with us getting our knowledge base up and running. I am quite confident that as they grow and expand, they will continue to improve the product and be a great resource for how best to implement a knowledge base.

The Knowledge Base team has focused on doing one thing right: Providing a cloud based tool for knowledge base for Help and beyond. If you've found the perfect help desk (ZenDesk, ServiceNow, etc.) and are looking for a separate knowledge base because those guys don't really do it right, you will have a hard time finding a product that isn't tied to help desk software. These guys have focused...

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We have been looking for knowledge management hosted solution for our product - NumXL - documentation for a while now. The solution must be SEO friendly, easy to use, fast, customizeable, scalable, integrate with helpdesk solution, affordable, and must support mathematical equation, after all, NumXL is a statistical and econometric solution. Knowledgeowl met all our criteria and more. Over the past couple of months, we have started using KnowledgeOwl with a pilot project for the SDK, documentation. We had a great success, and the support has been excellent. We have been using Knowledgeowl only for couple of months, and, so far, it has been great experience, so I can speak of any cons.

I am a complete novice, to the point that I'm not even sure what a knowledge base is. That being said, I described what I needed to do in an email to Knowledge Owl, and, within that same day, I was contacted. Marybeth listened while I basically described a whole mess of things I wanted, understood what I needed and then immediately helped me set up our first news site. After my normal labor-intensive...

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We tried a lot of different solutions before settling on Knowledge Owl for our company's knowledge base. The biggest reason we chose this platform was the ability to customize the look and feel to flow seamlessly with our website. While we did run into a few customization issues, the customer support was fantastic. We worked with Mary & Pete directly to solve some of these problems, and the one-on-one...

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We use KnowledgeOwl for documenting processes, procedures, and troubleshooting steps for a company that builds automated packing machines. We wanted a KB solution that had a simplified back end to allow multiple authors to simultaneously create content. The KnowledgeOwl back end is easy to use and requires very little experience/exposure to HTML/CSS to successfully write great looking articles....

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I like the way everything looks on the front-end and think the search feature is awesome (could populate options a little faster though). The finished product looks polished and is really effective in helping to make organizational info widely available. I also like the "suggest an article" feature and the rating/feedback option for other articles. The overall layout/look is intuitive and easy to...

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I run a small software business, and we needed a way to put documentation, manuals and training resources online so they are more easily accessible, and more easily adaptable as we update and develop our software. Knowledge Owl has been an excellent solution for us. I checked out a lot of options when we first started with KnowledgeOwl, and they were the best solution by far. The software platform...

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The first thing you notice about KnowlegeOwl is awesome service. Some people talk about being customer centred and others just do it. These guys do it and it is reflected in their product and how responsive they are to user needs and suggestions. We were able to easily get a up and running, migrate our content and start to benefit from a level of content management capability you get with KnowledgeOwl...

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Can't say enough about Knowledge Owl and their staff. They have gone above and beyond my expectations. Our organization had some specific issues that we were encountering with our tiered access and the information in our knowledge base our customers were able to see. Though at the time the capability wasn't yet available through Knowledge Owl they worked with us to develop it as an ongoing service...

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The website layout, design and navigation are very professional, effective and easy to navigate. With no coding skills required and almost zero learning curve, it allows you to create a knowledge base, manual, handbook, or portal quickly and easily. It's extremely powerful, affordable, and customizable documentation software. We have been using their services for several years and very content and happy about it. Any questions are answered fast and with detail. Customer service people are very professional, smart, detail oriented and patient. They are always ready to solve our problem and really know how to treat their customers. Overall very trustworthy and pleasant to work with. Because of them our new Help System looks awesome and easy to navigate.

Requirements for our new company Knowledge Base included clean importation of legacy (Word) documents, easy of use to support non-technical administrators, and enough flexibility to adapt to sophisticated use cases. Many products met one or two of these requirement, but an exhaustive search left KnowledgeOwl as the sole product standing. Additionally, the pricing structure allows us to deploy multiple Knowledge Bases without the need to manage different users groups. During our trial, the support given by KnowledgeOwl's staff allowed me to deploy a proof of concept in under an hour. Fully featured, easily deployed, affordable, well supported . . . all of requirements were met. You should add KnowledgeOwl to your list of potential vendors.