KnowledgeOwl Reviews - Page 4

I work for a small start up and we needed a simple to use tool that would allow us to build an internal knowledgebase. I looked into Desk and Zendesk, but the tools were large, expensive or just didn't offer the things I needed. After stumbling across KnowledgeOwl I started testing it out. Even during the trial period, the CEO herself did custom coding for me and helped me dig through bugs and issues to make sure their tool worked for my needs. Since then my entire department is now using KnowledgeOwl on a daily basis and it's become a center-point for training and resources on how my guys do their work. You honestly won't go wrong with this product. They will go above and beyond to help make sure you get what you need at a great price!

We have been using KnowledgeOwl as a knowledge base for the past 6 months where essential information has been captured for the purpose of reuse among staff in day-to-day activity. Our staff can easily access information, in a central location that contains, accurate, relevant and important topics to maximize productivity. It it a tool I use everyday that helps me build comprehensive responses to RFPs/RFIs/RFQs. The UI design and search capabilities are two of the things I love most! I could also always rely on the KO Team to reply quickly to questions that came up the replies often included suggestions how to best achieve what it was I needed. This is just one of the reasons I believe their customer service is world class.

We are a company that deals with around 150,000 different clients with all sorts of specific situations (we are a courier company) and they contact us on our e-mail, phone, chat, Facebook, Whatsapp and our 50 branch offices. There's only one way to keep up and to keep our team synced up: Knowledge Owl. The security features allows us to restrict the access so that our customer care agents and the staff on site can both access the information safely. The interface is so easy to use that our Marketing Department can add the latest offers on it and inmediatey the whole team can communicate this information to our final clients. We love Knowledge Owl and are planning to keep using it and expanding it for years to come!

I was assigned a task at my company to create a help guide for a new product we have coming out. This was the first time I did something like this. Help Gizmo made it so easy for me to go in and navigate the system and educate myself on how to complete the task. When I did have a question, the team and Marybeth especially was BEYOND helpful! I got an answer almost instantly when I emailed or called with a question despite me being on the east coast. What I also appreciated immensely was that Marybeth walked me through things and never lost patience with me. I always felt completely comfortable asking her any questions I had. We even chatted about our love for our pets! I would recommend HelpGizmo to anyone!

Hi, When i first found their web side from a good reference on the web i past only a few second on there. What they had to offers was not what i was looking for so i past. But i didn't found what i was looking for on the web and i was continue to read good review so i decided to send them email with no expectation. I was surprise to discovers that they respond and did everything to help and find a solution. thank to them. It is feel good so discovers company that really want to help their customer. And i'm very sensible on that because i own a technical service company.

KnowledgeOwl has a great name + symbol -- because Marybeth (Customer Support Goddess) is amazingly knowledgeable, not just about customer service, but your use case and application. They're also incredibly supportive in trying to figure out development of new features to help support your use case. They helped me upload Microsoft Word documents for ease of transferring knowledge base articles. Their software is incredibly easy and intuitive to use for first time users or users used to wikis. All of my reader/users were incredibly impressed with how quickly we were able to update and interact with the KnowledgeOwl software. Great job, guys, and keep up the good work!

We evaluated several knowledge management systems when moving our customer & technical documentation from a wiki. We initially chose another product and quickly found that it could not meet our needs: enter KnowledgeOwl. We've been using KnowledgeOwl for a year now and have been very pleased. It is a well-designed, intuitive system that allowed us to get our content published in a few short weeks. And the customer service has been top-notch. Every request, whether a how-to or feature request, has been met promptly and with a smile. Our customers are equally happy!

We looked for a way to create a Frequently Asked Question database (FAQ) for our sales team that would allow everybody to read FAQs but only specific persons to add and edit those. It should allow to work with a Word style editor and should be cloud-based for the quick read on the road by smartphones. It should be searchable, expandable both in the amount of data and the number of users . Last not least it should not require big upfront payments as we wanted to test and grow it organically. We had a few questions wich were answered immediately. KnowledgeOwl fulfills all of our requirements, the business model is fair and we are happy that we found that solution.

My company was once described by a client as the most response company they had ever worked with. That was great to hear. Now I get to pay it forward by stating the KnowledgeOwl is THE MOST responsive company WE have ever worked with. We love their product for its power, beauty, flexibility, and ease of use. Our customers love KnowledgeOwl because it is so easy to find what they need in our knowledgebase, and it integrates seemlessly with our Zendesk ticketing system. But we really love their people because of their personal attention and highly professional support whenever we need it. I am happy to recommend KnowledgeOwl with enthusiasm! Give it a try!!

Overall, we're very satisfied with KnowledgeOwl as a Knowledge Base solution. During an extensive evaluation process to provide an up-to-date KB for our customer base , we found that KO had most functionality we needed/wanted as an organization right out of the gate. It is user-friendly and customizable with many of its feature sets. KO has repeatedly added requested features with a quick turnaround time, and are constantly adding new features/improvements requested by other clients as well. Our internal employees and customers have benefited from using this solution. Their customer service is stellar, as they are responsive, helpful, & savvy regarding requests.

We have from the very beginning experienced a wonderful coopoeration with the KnowledgeOwl team. they have listened to our problems and did everything in their power to solve them. Best of all is that the solution usually come the next day, which is very important for us. The customer service team is one of the best support team that I have experienced. They are very competent and polite! 5 stars!! Regarding the program I really like the interface. And beeing the Company admin of our KB it is very important that the maintenance of site is easy and does not take up to much of my time. It is easy to use and not some complicated. 4 stars!! /Erika Skoglund

There was a need to create a knowledge base for our product IDENT. Long sought a suitable service. And among the free and among paid. The main requirements are simplicity and functionality to fill and viewing. HelpGizmo I liked at first sight and intuition did not deceive me. An additional advantage was excellent technical support, which began to help me before I paid the money first. I am very pleased with this product and highly recommend it to anyone who wants to structure the knowledge about your product and nice to show them to their employees and customers.

When looking for a knowledge base tool for our external clients, Help Gizmo met 99% of our criteria at a fraction of the cost of their competitors. Most of the time you can fall into a "you get what you pay for" scenario, however the product and the service offered by Help Gizmo has met or exceeded our expectations. Implementation was a breeze. We utilize the reporting tools to help monitor use and understand how to optimize our content. I do wish there was a way to use "labels" or "key words" to assist in searching - some of our users search for words or terms that are not included in the article (intentionally), and those searches do not yield any results.

We transitioned to KnowledgeOwl from a competitor's product, and the change has been fantastic. Not only do they give us the features we need (and, in some cases, have built things upon request), but they were absolutely a delight through our evaluation process, which seemed to drag on interminably. Marybeth is truly the queen of support, and I can always email her with a totally random question and get quick feedback. The functionality continues to develop in ways that align with our needs, and the API structure is enabling us to integrate knowledge base content in our own app, increasing our own customer satisfaction.

HelpGizmo is amazing. Not only is the tool itself incredibly functional, but the HelpGizmo staff really knows how to treat their customers. They always listen to any ideas and will either implement features for your personal sites, or if it seems popular enough, globally for all HG users. What is provided for the price is like nothing else out there. They are incredibly flexible with any requirements you may have to make the site your own. I demo'd this KB to the CEO of the company I work for (a very large outsourced contact center) and he loved it so much that I am now in the process of building one for every project in the company.

It is such an intuitive solution to manage a knowledge base. Unlike most of the products in the market, it is so easy to use that you don't even need a user guide for it. We use the solution to share information within organization and with our customer, it has made our life so much easier in term of customer onboarding, UAT and also employee onboarding. Our HelipGizmo account became the greatest source of information for inside and outside. In additional, customer support is excellent. They helped on personalized our knowledge based without additional fees. Whenever we have an question/problem, they were always there.

Great product to create an online searchable knowledgebase for any purpose. What makes this product stand out - is that you can download every article to a PDF as part of the standard setup (which you can turn off too) and you also have the option to publish all of the articles in a combined in a PDF document with a table of contents. This is very helpful for operating procedures or any use case where you need that kind of functionality. They also listen to the feedback from their customer base and add on features to make their product better. Customer support has always been top-notch!

HelpGizmo is an amazing product. It has allowed us as an organization to effectively streamline all of our employee training into an interactive and engaging environment. The days of the paper manuals are a thing of the past with HelpGizmo. The Pros: The tool is very intuitive, yet very robust. The support staff is hands down the best support staff that I have ever encountered. They are friendly, knowledgable, and expedient in all questions and comments that you have. Custom Branding Options. Flexible to meet the needs of your organization. The Con's: To be honest with you, I cannot think of anything.

I use this product to manage a knowledge base website that is both customer facing and used internally as a way to share product knowledge. I am not a web designer, but with a little help from that staff at KnowledgeOwl I have been self sufficient to get my job done quickly and efficiently. Whenever I do have a question, they respond promptly and have resolved every issue. At one point, I made a mistake that meant 70 articles had to be corrected. The staff made the corrections on the backend to all 70 articles, which saved me a lot of time. Very satisfied customer here.

I've not yet had a bad experience with Helpgizmo. Always extremely accommodating, understanding and able to fix my problems as soon as they have been reported. We've taken the original Helpgizmo product and made it into a programme that completely reflects our company brand and values. Marybeth and Pete provide the best customer service I've received as a customer in a long time. It's nice to work with people who treat you like a human and not just another number and I couldn't possibly recommend anyone else above them.

Knowledge Owl perfectly suited our needs as a small company to start creating documentation to share between departments as our business continues to grow. The UI is intuitive and easy to pick up from the beginning , the customer service has been great, and maintaining the documentation along with being able to control the visibility of who can see what categories and articles has made this the only service we need to manage our our information. The only downside has been the inability to organize uploaded files. A great product that I cannot recommend highly enough!

As a structural engineering firm, we use KnowledgeOwl as an internal knowledge base for our engineers and other staff in multiple office locations. After reviewing many other platforms, we are very happy we landed on KnowledgeOwl. It provides an awesome balance of flexibility and structure, and is easy to edit for beginners while also features powerful tools for more savvy users. We initially had a couple hiccups with page load times, but Marybeth and the support team were very quick to help and resolve the problem. They consistently set the gold standard in customer support.

Finally, someone who understands that publishing consistant content throughout an organization is just as important as breathing to a small/medium size business. The layout is simple, yet gives us the ability to develop from within, so we can use OUR strengths along side of HelpGizmo's, which makes it the perfect match for our company. Customer Service has been available immediately every time and they easily understand the features we are looking for and desire to make the product attractive to all users on multiple levels. We've needed something like this for a long time!