KnowledgeOwl Reviews - Page 5

We have been using KnowledgeOwl for almost a full year now. Many of Knowledge Owl's features make the task of building out a useful, easy to navigate, and well branded Knowledge Base simple and manageable on the scale we need it to be. The platform is simple to use and build content on but also customizable enough to meet our needs. On top of this their great customer service makes it easy to get answers and help on any of the more expansive options that we were having trouble with. Our organization has been thrilled with the platform since the start.

I needed a hosted knowledge-base solution for our customers that wasn't just a feature of a help desk / ticket tracking system. KnowledgeOwl fit our needs as close as you can get without developing a custom website. I ran into a few hiccups in the product, but the customer service has been absolutely remarkable. Not sure I've ever found support for any product that comes remotely close. Quick answers and work-arounds, even on the weekends and outside of normal business hours. I went from zero to having a customer-presentable site in an afternoon.

First, I want to point out how amazing the customer service is at Knowledge Owl. All questions are answered quickly and in such a friendly manner. I believe that this is the most important feature of any product! Secondly, the software is very easy to use and needs little to no training (which is super important and efficient when working in a fast paced environment). There are some quirky things that could be improved with the interface and its' usability, but with some growth, this product has such great potential! I see a true winner here :)

We looked at a range of software products to fulfil the role as our new Knowledge Base. Knowledge Owl was by far the easiest to use and quickest to implement. The support we were offered and then got to help us integrate with our web site was amazing. We were very quickly able to show that the software could do what we needed, and getting our data into the tool has been simple too. Now we're live supporting our ever-growing user base worldwide, and we haven't had a single glitch with it at all. Just what we needed! Worth every penny.

My company has been using KnowledgeOwl to build our own custom knowledge base, and the KnowledgeOwl team has been supportive and helpful at every step! In our use of KnowledgeOwl, my team has encountered a few issues with setting up our specific knowledge base, but the KnowledgeOwl team have always been there to help us out, offering a number of custom-fit resolutions to make our knowledge base work. I'm definitely impressed by their level of attention to detail, and I would recommend them to anyone looking for a high quality system.

Using Knowledge Owl has allowed us to provide a fresh platform for users to easily find needed information with clean, clear articles. This new platform positions FSP to be more agile in maintaining the currency of the information and sport-specfic content. With a lighter interface and some handy features, including the ability to download any article as a PDF, Knowledge Owl has allowed FSP to provide a straightforward and easy on the eye support site. Knowledge has been easy to use and the customer service has been outstanding.

KnowledgeOwl is very easy to get started with and use. There are many great features for online documentation, etc. Some of my favorites things are versioning, drag and drop organization of pages, last updated feature, and the PDF option. Overall it's great, the PDF for the entire site option isn't entirely intuitive at first, but once you understand it has to be manually generated it's all good. The visual styling could use some improvements, but in all fairness I haven't dug deep into it yet to see what's possible.

Knowledge Owl is VERY easy to use and very easy to get started. It is flexible and simple to setup. Their customer service has always been extraordinarily responsive and eager to partner and implement suggestions from clients. I particularly love the ability to be able to link content across different 'databases'. The only minor 'issue' is with inserting images. You are required to upload them instead of being able to copy/paste into the document directly. So this increases the time to write articles a small amount.

With us being a company who need to deliver technical documentation to both our in house staff and clients, we desperately needed to have a knowledgeable base up and running. We initially thought the process would be daunting but it's been a piece of cake, after a few days we had everything the way we wanted and it was populated with a whole library of documentation. Mary Beth has been a huge help in getting this started and is always on hand to answer questions, Knowledge Goddess certainly rings true in her case.

Our team organized on-line instructions for our software platform. What we really liked was Knowledge Owl was simple to use and organize content in preparation for sharing with our customers. Now that we've launched the knowledge base, I personally love the search and that we can show all of our users the popular content. Additionally, we really appreciate the security options available & that the Knowledge Owl team answered all of our questions thoroughly, making this an easy choice for us.

We've been using KnowledgeOwl for almost a year now to serve as a knowledge repository for our contact centers. We looked at lots of solutions that cost a great deal more, but in the end, we just couldn't justify the cost. KnowledgeOwl allowed us to get the information our associates needed quickly and without tons of overhead or complicated management screens. Sure, there are more feature rich products, but simple knowledge management without a lot of hassle, this tool fits the bill perfectly.

Very easy program to use and a very useful tool. Some functions could be improved for article writing in terms of the breadth of what Knowledge Owl can allow you to do i.e. copy-pasting formatted text, inserting/manipulating images, etc. However, we have only had a small number of problems with uploading items and each time we have faced a problem with the program Marybeth from Knowledge Owl has been extremely helpful and quick with providing solutions. Overall a good user experience.

We've only used KnowledgeOwl for a couple of months but have been very happy with our experience thus far. The fact we have so much control over the system is a big plus for us and the analytics give us the data we need on the back end to make changes and understand how our students are using the system. We were able to get our database set up quickly and available to our 12,000 + students. Any questions we've had have been answered by the support team quickly and incredibly friendly.

This was the perfect product to help our agency develop our self-assessment for accreditation. It gave us the ability to upload extremely large files and link them to specific areas in the self-assessment. These files would have been too large to email and we had to find a way to share all of the information contained in the self-assessment. Getting started was a small hurdle but it quickly became easy due to the quick responses provided by customer service. Absolutely superb!

This software is a great tool! It is very easy to use and understand and we were able to start adding content to our knowledge base with no training. This has helped fill a need in our organization in a quick, inexpensive and easy way. The customer service is outstanding and they are willing to help with demos, training and any questions we have. I highly recommend KnowledgeOwl for anyone looking to update their help documentation to a more modern, online version.

This platform is extremely easy to set up and use. As someone with no experience with coding, I was surprised how quickly I took to it. The Documentation page has pretty much everything you need to know about setup and use. It could be more user-friendly--for example, uploading images is a muli-step process. Why can't you just add an image to an article like you would on, say, MS Word? Modifying tables is a little cumbersome, but once you get a hang of it, it's no big deal.

We have been conducting an extensive trial with Knowledge Owl and have chosen it as the preferred software for our new help center. Working with the staff at Knowledge Owl has been a great experience. Their customer service has been second to none; their follow up prompt and friendly. So far, our staff have found the product very easy to learn. And the guys at Knowledge Owl have been helpful in importing our existing legacy documentation into our new knowledge base.

Knowledge Owl has proven a great asset for our university. Not only is the product affordable, the software is easy to use and administer as well. Perhaps most importantly, we've been thoroughly impressed with the high level of customer service Knowledge Owl has provided us. The staff is friendly and responsive regarding our general how-to questions, advice for best practices, or making customizations that fit our needs. I would recommend Knowledge Owl to anyone.

We are creating a user's manual of our products based on KnowledgeOwl service. Our users are very satisfied with the service because it is very easy to find the right information. As for us it is very easy to structure the information and restrict user access. Restriction of access is important for us as some articles have to see only the employees of our company. Also want to add that technical support is quick to responds and solves problems. Thank you!

HelpGizmo has helped me to minimize the clutter of paperwork. I built an internal Employee Toolbox for employees to access when they needed information on anything from how to make coffee to employee benefits. This site really allows for people to get what they need and move on with their day. Setting it up was a breeze as well! I am glad to have everything organized, easily accessible, and searchable.

My experience so far with Knowledge Owl has been great, it is an easy software to learn & navigate through. The team has been very helpful to make any changes we require plus being open to any enhancement suggestions and they always reply to support tickets we send promptly with clear & easy instructions. Even though all our correspondence has been via email I feel that we have been able to establish a friendly & reliable relationship with the team.

I have been using Knowledge Owl since my organization migrated to it from another provide. I've found the product very easy to use and to set up "out of the box"; however, I would love to see more options in the settings that would enable users to customize it on their own via the UI. On the other hand, KO Support has been truly exceptional in answering all of our questions, coming up with solutions, and working with us every step of the way.

Pro: The tool is pretty intuitive and easy to learn. It did not require any significant amount of training. Cons: Some things do not sort (snippets) and there is no filter making it hard to find things, some HTML knowledge is needed to get pages to look the way you might want them. Since there are only a couple of employees, it is hard to reach someone when you need help but they do call back and are very helpful and professional.