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KnowledgeOwl
Knowledge base and documentation software
Recommended
chad p.
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At the forefront, the customer service should be identified as a model for how to practice. Each question I have had has been sufficiently addressed. The knowledge base is a simple enough once you have the know-how which leads to the only flaw that I have found which is in training. Some learning modules or voiced-over presentations would provide the potential for immediate answers when you may have misplaced some notes from a service call.
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David K.
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KnowledgeOwl is very easy to use and has allowed me to quickly format and publish high-quality knowledge bases. The output can be easily modified depending on your needs and the final product looks very professional. So far, it seems to meet all of my needs for knowledge base software. The customer service is responsive and friendly. The documentation needs a bit of editing, but otherwise I would recommend KnowledgeOwl without reserve.
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Laryne L.
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I have been using Knowledge Owl for 2 years now and it was my first time using html. The support team has been incredibly helpful, knowledgeable and patient! They never made me feel like my questions were invalid and have not only been prompt but very comprehendible with their responses. I am now the person in the office that everyone goes to for their questions on the Knowledge Base and it makes me look good! Thank you Knowledge Owl.
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Andrew S.
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We are using this software to manage our technical information for our customer service and tech support team. There couldn't be an easier software to manage and use than Knowledge Owl. The software is getting better all the time, with smart and innovative features. Their support has been second-to-none when we need help or have questions. It offers the analytic's we need to keep advancing our library. Thanks Knowledge Owl.
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Marc S.
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Being in the customer service field, I pay attention to how companies treat their customers. After reviewing the Knowledge Owl knowledge base software, I noticed a couple of things that our company needed that was not in the software. I mentioned it as a future suggestion and, to my surprise, within 7 days it was implemented. I have nothing but good things to say about the software and support. I would recommend this to anyone!
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Alex F.
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There are a few issues on the back end that make creating and editing articles a bit tedious, but overall KnowledeOwl is a terrific tool and service. Copying articles, adding photos, and restricting articles to specific groups works wonderfully. This is an absolute step up from our previous Learning Center without breaking the bank. The customer service is second to none. Very responsive and helpful when it's needed.
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Dean F.
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The guys at Knowledge Owl are, as their job titles say, Customer Service Gurus. It's a pleasure to deal with a company who is so focused on the usability of their product and the service they provide - it makes things so much easier. The product is great and easy to use, it's become an essential tool within our business. Any cons are as a result of my own IT failings, and Knowledge Owl are always there to help me with that.
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Thomas V.
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Pros: Multilevel categories, oddly enough missing on all other cloud based alternatives. Extremely simple to edit. SSO support. Easy to modify look and feel. Fantastic customer support (best I've ever experienced) Permalinks Multiple instances PDF generation of pages Cons: Sometimes it's a bit tricky to get the HTML in the correct format. But compared to other online WYSIWYG editors it's not a major issue.
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Verified reviewer
Education Management, 51-200 employees
Used weekly for less than 6 months
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Very positive experience - highly recommend.
I'm not a techy and I had no problem creating content, navigating the site, and finding answers to my questions.
Really there are no cons that I have found.
Rob J.
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We're still new to the KnowledgeOwl system, but so far the experience has been entirely positive. We spent weeks researching which product would best suit our needs and budget, and KnowledgeOwl met both. What really sold it for us was how responsive they were to emails and questions. We're looking forward to a long relationship with KnowledgeOwl and know that the product will have a significant impact on our business.
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Meghan M.
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Knowledge Owl is easy to use, intuitive enough that even the not-so-tech-savvy can set up nearly everything in ONE DAY, and Marybeth's title, "Knowledge Goddess / Chief Executive Owl," is the best description of who she is and what she so enthusiastically does. We are so happy we are working together on a project that will change our approach to educating and training thousands of educators.
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Cecily W.
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Our office was searching for an extranet product that could serve two groups, with some crossover of users. KnowledgeOwl met our needs. It is easy to work with and configure to meet our needs. The customer service is amazing! I typically got a reply within the hour and they have been very helpful in finding solutions to ideas of how information was presented and used by the end user.
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Andrea H.
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I use KnowledgeOwl on a daily basis is a great software to share information among teams. We like the variety of features from SSO, third party integrations to tags. Knowledge Owl support team has been outstanding and we really appreciate their ability and willingness to tailor ( or provide clear guidelines) for our needs. You can custom the overall look and feel of the platform.
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Jordan K.
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...but HelpGizmo provides the greatest platform for creating, editing and publishing it. Excellent features (like being able to edit the CSS) combined with fantastic UI make HelpGizmo the best knowledge base software in the game (and we've tried a few). Also the team has been so great about responding to suggestions for features that have saved us a few times. Highly recommend this software!
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Sri P.
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PROS: - Clean and Elegant Front End - Easy to use Editor for adding content - Lot of options for organizing content categories - Granular Permissions - Excellent Customer Support Wish to have: - Better video integration (Current option is to integrate using iframe) - Better Document Integration (Current Option is to upload the document and put the link in Article)
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Amélie W.
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Knowledgeowl is great for our company's knowledge base. Pages are easy to edit and manage, and as a designer, I really enjoy going through the code to make my own design ! Amazing customer service !!! Anytime you have an issue, they will always be happy to help you and very fast to answer. Marybeth is a lifesaver ! Thank you so much for this excellent tool !
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Stephen H.
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We have been looking for a knowledge base solution for internal processes and procedures. Many of the tools out there today cater more to client facing KB's. This platform does both and is very easy to use and just gets the job done. If you want an easy to use system for keeping your team (or clients) up to date on FAQ's, How To's, etc. then this is great selection.
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Lindsay N.
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Knowledge Owl is easy to use and allows for a range of setup. All pages can go through an internal review process before they are live for your customer. All pages can be tracked as far as number of reviews, what's most popular, etc. Each page can also be linked to other pages that are similar or relevant. Knowledge Owl is a great tool for in app help.
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albert k.
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Pros: Very easy to use. Has been a great knowledge management and resource hub for our organization. Cons: As an article writer and editor, back end tools are not the most intuitive or easy to use, i.e. formatting pages, modifying fonts, etc. Overall: very pleased with the product. Has allowed us to be flexible in the spaces where we need to be.
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Jeffery G.
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This has been a great product for our department. I has enabled us to add more content to a centralized location. When we have an issue, they are right on it and keep us informed as they fix the problem. I would highly recommend the product and company. It is refreshing to have this level of customer service.
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Thanks, Jeffery! We love to help! -Marybeth
James R.
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HelpGizmo is by far the easiest to use and modify Knowledge Base service I've seen. You can easily export the entire KB or articles as PDFs, modify the HTML, and customize the styling. On top of the great features, HelpGizmo's support crew are always available to help out with questions and requests. I'd recommend to anyone looking for a Knowledge Base solution.
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Gabriele R.
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We use KnowledgeOwl for our "hub" of information relating to employees right and responsibilities with the park district. KnowledgeOwl provides 24/7/365 access to all policies, procedures, training calendar, forms and links to other relevant sites. This has eliminated having to go to multiple sources and unnecessarily printing handbooks.
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Shane P.
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Fantastic and easy for readers to find and refer to what is needed. Love that it is responsive to whatever screen size you are accessing with. Robust editor. Adopted quickly by users and readers. Low barriers to entry. Administration of documents can be a little tedious. Looking forward to some of the features currently on the roadmap!
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Brittany K.
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I've used KnowledgeOwl for a client. They needed to be able to create an intranet that was password protected and easy to update. The KnowledgeOwl went above and beyond helping us create the perfect intranet and even trained the client on how they can update it themselves. I love using the product and the support can not be beat!
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Kait S.
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KnowledgeOwl has every feature that we could wish for from a Knowledge Management Software. We had previously been using a big name brand - and KnowledgeOwl blew them away in terms of features and especially in terms of responsive customer service. We're incredibly happy with the product here and I can't wait to see what comes next.
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