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Hero
5
58
4
9
3
1
2
1
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
B2B booking platform for travel agents
Table of Contents
Hero - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: March 2026
Hero overview
What is Hero?
Hero is a SaaS solution that helps travel agencies streamline processes related to bookings, ticketing, and payment processing. It allows users to generate and send personalized eQuotes, eTickets and eReciepts with travel itineraries, product images and descriptions, and other information.
Hero enables businesses to receive booking confirmation notifications with agents/agency names and other contact details via email. Administrators can set up standard or variable commission rates for different agents, enabling businesses to control overall spending. Managers and leaders can gain insight into customers, monthly revenue, bookings, and website visits, among other metrics. Plus, businesses can generate and send travel vouchers to passengers including details such as business contact number, start time and location, cancellation/refund policies, and more.
Hero comes with an application programming interface (API), which allows businesses to integrate the system with several third-party solutions. It provides a sales widget, which can be used on multiple platforms such as WordPress, Wix, SquareSpace, Joomla, and more to facilitate bookings from multiple channels. Hero also lets organizations automatically disburse supplier payments, agency commissions, and remittance statements via electronic funds transfer (EFT).
Starting price
Alternatives
with better value for money
Pros & Cons
Customer Support
Invoicing
Commission Management
Travel and Tourism
Hero’s user interface
Hero review summaries overview
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.9
Features
4.7
Ease of use
4.8
Customer support
4.9
Reviews sentiment
What do users say about Hero?
Users report that Hero offers responsive and helpful customer support, with fast replies and a team that is approachable and available when needed. They feel the support team is proactive in addressing issues and guiding them through questions, though some mention occasional challenges in reaching support or wishing for more assistance at times.
Reviewers appreciate Hero’s user-friendly interface, saying it is easy to navigate, quick to learn, and efficient for managing travel bookings. They indicate that it streamlines work for travel and tourism professionals, but note that some tour products and updates can be missing or delayed.
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Who uses Hero?
Based on 69 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
- Not enough reviewsHero's key features
Most critical features, based on insights from Hero users:
All Hero features
Features rating:
Hero alternatives
Hero
Starting from
No pricing info
TravelWorks
Starting from
145
Per month
Perk
Starting from
99
Per month
WeTravel
Starting from
79
Per month
Hero pricing
Value for money rating:
Starting from
No pricing info
User opinions about Hero price and value
Value for money rating:
To see what individual users think of Hero's price and value, check out the review snippets below.
Ashley A.
Sales & Marketing Executive
Ashley A.
Sales & Marketing Executive
Hero integrations (9)
Top integrations
Hero customer support
What do users say about Hero customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of Hero customer support.
Widespread user sentiment highlights the fast and responsive customer support team, often resolving issues quickly when needed.
A significant portion of users appreciate the ease of contacting support, with staff being approachable, available, and helpful.
Frequently reported by users, the support team provides personal attention and thorough assistance, making users feel well looked after.
Support options
Training options
To see what individual users say about Hero's customer support, check out the review snippets below.
“The [SENSITIVE CONTENT HIDDEN] and the crew are all very approachable and available to talk you through any questions.”
Leslie M.
Director
“User-friendly website, well laid out and great feedback response from the customer service team!”
Cassandra R.
General Manager Operations
“Their service is second to none.”
Leslie M.
Director
Hero FAQs
Q. What level of support does Hero offer?
Hero offers the following support options:
24/7 (Live rep), Email/Help Desk, Chat, Phone Support, Knowledge Base