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Higher Logic vs Alumni Channel Comparison

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Overview

With over 25 million users in more than 200,000 communities, Higher Logic helps leading companies drive revenue with engaged...

Alumni Channel is an online member database, and community platform, for alumni, schools and other membership-based organizations.

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$800/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$649/yr.year
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.4

(93)

5

4

3

2

1

47

37

7

2

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

4.5

(55)

5

4

3

2

1

32

18

5

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

Our website partner vetted other online communities for us and felt Higher Logic is the best solution for our membership. As I said, they are feature rich and the reporting is excellent.
The on-boarding process was great and very personalized. Recent customer support has been a bit rough, but the product is definitely the best out there.
There are a lot of great features available with the online community depending on what package you have. You are able to use it for forum style discussions as well as share and save documents.

Pros

Operator is very involved, has good recommendations to create a successful alumni site, keeps on top of things. Implementation of requested features happens relatively quickly.
They are a consummate team-player; positive, upbeat and fun, focused and capable, innovative with ideas and always open to improving the status-quo.
There is perhaps no greater challenge in a fast-growing organization, than finding great organizations capable of ensuring success. We encountered just such a challenge at Webb Institute.

Cons

Prior we used listservs which was very annoying to most. We have enhance the conversations within our movement, they can search previous questions, and provided a platform to do so.
The software is extremely unreliable, half of the time you get server errors or the whole platform is down. There is also very little customization built into the platform.
The implementation was shaky, but we got through it together with the Higher Logic team. Now that we're live, I can't imagine using our old system, or anything else.

Cons

Their loss, as no alumni would buy a product with an incorrect name on it.
The structure/functionality of the data library is a little confusing for folks who don't know their way around computers already, but once you get a feel for it everything operates as expected.
With 3 different sites to manage, I find the slightly different formats used for storing/reporting alumni data make end of month reports more difficult than they should be.
  • Vendor responds to reviews
  • Last reviewa year ago
  • Vendor responds to reviews
  • Last review3 years ago

Key features

  • Total features5
  • API
  • Ad hoc Reporting
  • Campaign Planning
  • Client Portal
  • Communication Management
  • Content Library
  • Data Import/Export
  • Electronic Payments
  • Event Calendar
  • File Management
  • Instant Messaging
  • Jobs Board Integration
  • Mailing List Management
  • Search Functionality
  • Social Media Integration
  • Widgets
  • Wiki
  • Total features13
  • API
  • Ad hoc Reporting
  • Campaign Planning
  • Client Portal
  • Communication Management
  • Content Library
  • Data Import/Export
  • Electronic Payments
  • Event Calendar
  • File Management
  • Instant Messaging
  • Jobs Board Integration
  • Mailing List Management
  • Search Functionality
  • Social Media Integration
  • Widgets
  • Wiki

Integrations

  • Total integrations15
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk
  • Total integrations3
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Higher Logic vs. Alumni Channel

See how Higher Logic and Alumni Channel stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.

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