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Higher Logic vs timetoreply Comparison

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Overview

Category Leaders

With over 25 million users in more than 200,000 communities, Higher Logic helps leading companies drive revenue with engaged...

timetoreply is a cloud-based email management solution that allows customer service agents to enhance email response rates...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$

15

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.4

5

4

3

2

1

47

37

8

2

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

4.4

5

4

3

2

1

16

20

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

But the great news is that the community really comes together to share their experiences and answers. Every question I've had I found answers on HUG.
It has been a wonderful success and a great solution for our need.
It is feature rich and offers multiple modules that suit our association needs. So far, the customer service has been extremely good.

Pros

I love the ability to see how quickly we're responding to customers, the email volumes, and the ability to filter internal/external.
The customer service is above and beyond excellent. I'm amazed such a small company can be as agile and responsive to customer needs as these folks can.
We are happy with the tool and strive to perfect our services by monitoring that all emails are handled within their KPI's. The support service of TTR is exquisite.

Cons

It's also slightly confusing what is a post that is for the library vs the discussion.
There is no way to hard code the search function.
Search for "Cloud" products - and you get a bunch of random search results with cloud on the page - instead of the Cloud Community Page coming up first. Second issue is that the editor is hard to use.

Cons

I think the default visualizations and the verbiage for their filters and key indicators are a bit confusing.
Adding filter " show emails where messages were more than 20" , because I can almost guarantee that something is wrong there.
TimetoReply - the Information I Want and the Information I'm Confused By.
  • Vendor responds to reviews
  • Last review2 months ago
  • Vendor responds to reviews
  • Last review7 days ago

Key features

  • Total features35
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity/News Feed
  • Ad hoc Reporting
  • Administrative Reporting
  • Advertising Management
  • Alerts/Notifications
  • Archiving & Retention
  • Benchmarking
  • Blogs
  • Brainstorming
  • Channel Management
  • Churn Management
  • Collaboration Tools
  • Communication Management
  • Community Management
  • Compliance Management
  • Contact Management
  • Content Management
  • Data Import/Export
  • Data Security
  • Data Visualization
  • Diagnostic Tools
  • Discussions / Forums
  • Document Management
  • Drag & Drop
  • Email Alerts
  • Email Invitations & Reminders
  • Email Monitoring
  • Email Response Control
  • Employee Time Tracking
  • Event Calendar
  • Event Management
  • Event Triggered Actions
  • Feedback Management
  • Filtering
  • Gamification
  • Group Management
  • Ideation / Crowdsourcing
  • Mailing List Management
  • Media Library
  • Member Directory
  • Membership Management
  • Moderation
  • Performance Management
  • Performance Metrics
  • Productivity Analysis
  • Project Management
  • Project Time Tracking
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Response Management
  • Scheduled / Automated Reports
  • Scheduling
  • Search/Filter
  • Service Level Agreement (SLA) Management
  • Shared Inboxes
  • Social Media Integration
  • Social Promotion
  • Task Management
  • Third Party Integrations
  • User Profiles
  • Version Control
  • Video Support
  • Visual Analytics
  • Volunteer Management
  • Web Forms
  • Website Management
  • Widgets
  • Wiki
  • Total features41
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity/News Feed
  • Ad hoc Reporting
  • Administrative Reporting
  • Advertising Management
  • Alerts/Notifications
  • Archiving & Retention
  • Benchmarking
  • Blogs
  • Brainstorming
  • Channel Management
  • Churn Management
  • Collaboration Tools
  • Communication Management
  • Community Management
  • Compliance Management
  • Contact Management
  • Content Management
  • Data Import/Export
  • Data Security
  • Data Visualization
  • Diagnostic Tools
  • Discussions / Forums
  • Document Management
  • Drag & Drop
  • Email Alerts
  • Email Invitations & Reminders
  • Email Monitoring
  • Email Response Control
  • Employee Time Tracking
  • Event Calendar
  • Event Management
  • Event Triggered Actions
  • Feedback Management
  • Filtering
  • Gamification
  • Group Management
  • Ideation / Crowdsourcing
  • Mailing List Management
  • Media Library
  • Member Directory
  • Membership Management
  • Moderation
  • Performance Management
  • Performance Metrics
  • Productivity Analysis
  • Project Management
  • Project Time Tracking
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Response Management
  • Scheduled / Automated Reports
  • Scheduling
  • Search/Filter
  • Service Level Agreement (SLA) Management
  • Shared Inboxes
  • Social Media Integration
  • Social Promotion
  • Task Management
  • Third Party Integrations
  • User Profiles
  • Version Control
  • Video Support
  • Visual Analytics
  • Volunteer Management
  • Web Forms
  • Website Management
  • Widgets
  • Wiki

Integrations

  • Total integrations17
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk
  • Total integrations3
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Higher Logic vs. timetoreply

See how Higher Logic and timetoreply stack up against each other by comparing features, pricing, ratings, integrations, security & more.