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Higher Logic Thrive vs User.com Comparison
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Good recommendations?
Overview
Powerful yet easy-to-use, the leading association member experience solution, Higher Logic Thrive, impacts the complete member lifecycle.
User.com is marketing automation platform aimed at boosting engagement and improving conversion by using a single data source...
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
Starting from
800
Per year
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
Starting from
No pricing info
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
User reviews
Pros
We just launched our platform and a couple of things we love. The integration aspect and process was awesome and very easy.
But the great news is that the community really comes together to share their experiences and answers. Every question I've had I found answers on HUG.
It has been a wonderful success and a great solution for our need.
Amy V.
Pros
I can definitely recommend this to any sales/marketing/customer success teams - user.com is safe, gdpr compliant, affordable and easy to learn and to use.
Izabela H.
Actually, the idea is cool, guys, your customer service is awesome, after few days i've already understood how to use the main functions, love testing your actions everyday.
So thankful for this tool as it was a huge help in management thus saving a lot of time. Its marketing features are so easy to use and really do the job.
Cons
It's also slightly confusing what is a post that is for the library vs the discussion.
There is no way to hard code the search function.
Search for "Cloud" products - and you get a bunch of random search results with cloud on the page - instead of the Cloud Community Page coming up first. Second issue is that the editor is hard to use.
Cons
Bad customer support, administration and misleading information.
Volkan O.
They have bad customer support and administration.
Volkan O.
Was some bugs in the older version that sometimes made me mad. User filtering sometimes not worked.
Arnoldas R.
Key features
- Total features81
- 2-Way Messaging
- @mentions
- A/B Testing
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Activity/News Feed
- Advertising Management
- Alerts/Escalation
- Alerts/Notifications
- Application Management
- Appointment Management
- Archiving & Retention
- Audience Targeting
- Automated Responses
- Automated Routing
- Automated Scheduling
- Autoresponders
- Behavior Analytics
- Behavior Tracking
- Behavioral Targeting
- Blended Call Center
- Blogs
- CAN-SPAM Compliance
- CRM
- Calendar Management
- Calendar Sync
- Calendar/Reminder System
- Call Center Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Scripting
- Campaign Analytics
- Campaign Management
- Campaign Personalization
- Campaign Scheduling
- Campaign Segmentation
- Canned Responses
- Catalog Management
- Chat Transcript
- Chat/Messaging
- Chatbot
- Client Database
- Code-free Development
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Configurable Workflow
- Confirmations/Reminders
- Contact Database
- Contact Management
- Content Management
- Conversion Tracking
- Customer Database
- Customer Experience Management
- Customer History
- Customer Journey Mapping
- Customer Segmentation
- Customer Service Analytics
- Customer Surveys
- Customizable Branding
- Customizable CTAs
- Customizable Fields
- Customizable Forms
- Customizable Templates
- Data Import/Export
- Data Security
- Discussions/Forums
- Document Management
- Document Storage
- Drag & Drop
- Drip Campaigns
- Dynamic Content
- Email Campaign Management
- Email Distribution
- Email Management
- Email Marketing
- Email Monitoring
- Email Reminders
- Email Templates
- Email Tracking
- Employee Activity Monitoring
- Engagement Tracking
- Event Calendar
- Event Management
- Event Triggered Actions
- Feedback Management
- File Sharing
- File Transfer
- Filtering
- For Developers
- Forms Management
- Full Text Search
- Gamification
- Geotargeting
- Group Management
- Help Desk Management
- Ideation
- Image Library
- Inbound Call Center
- Interaction Tracking
- Internal Chat Integration
- Knowledge Base Management
- Landing Pages/Web Forms
- Lead Capture
- Lead Distribution
- Lead Generation
- Lead Management
- Lead Nurturing
- Lead Qualification
- Lead Segmentation
- Lead Verification/Validation
- List Management
- Live Chat
- Manual Dialer
- Marketing Automation
- Marketing Calendar
- Mass Texting
- Media Library
- Member Directory
- Membership Management
- Message Personalization
- Mobile Access
- Mobile Coupons
- Mobile Optimization
- Mobile Retargeting
- Moderation
- Monitoring
- Multi-Campaign
- Multi-Channel Communication
- Multi-Channel Marketing
- Multi-Language
- Multiple User Accounts
- Multivariate Testing
- Notification Scheduling
- Offline Form
- Online Forums
- Outbound Call Center
- Performance Metrics
- Personalization
- Pipeline Management
- Pipeline Reports
- Pre-Configured Bot
- Predictive Analytics
- Proactive Chat
- Progress Tracking
- Prospecting Tools
- Queue Management
- ROI Tracking
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-time Consumer-facing Chat
- Referral Tracking
- Reminders
- Remote Support
- Reporting & Statistics
- Reporting/Analytics
- Response Management
- Role-Based Permissions
- SMS Marketing
- SSL Security
- Sales Analytics
- Sales Pipeline Management
- Sales Reports
- Scheduled Messaging
- Search Marketing
- Search/Filter
- Segmentation
- Self Service Portal
- Signature Management
- Single Sign On
- Social Marketing
- Social Media Integration
- Social Promotion
- Softphone
- Source Tracking
- Spam Blocker
- Support Ticket Management
- Surveys & Feedback
- Tagging
- Target Account Identification
- Task Management
- Template Management
- Text Editing
- Third-Party Integrations
- Time Zone Tracking
- Transcripts/Chat History
- Transfers/Routing
- User Management
- User Profiles
- Visual Analytics
- WYSIWYG Editor
- Web Forms
- Web Notifications
- Web-based Deployment
- Website Integration
- Website Management
- Website Visitor Tracking
- Whitelisting/Blacklisting
- Widgets
- Workflow Management
- Total features180
- 2-Way Messaging
- @mentions
- A/B Testing
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Activity/News Feed
- Advertising Management
- Alerts/Escalation
- Alerts/Notifications
- Application Management
- Appointment Management
- Archiving & Retention
- Audience Targeting
- Automated Responses
- Automated Routing
- Automated Scheduling
- Autoresponders
- Behavior Analytics
- Behavior Tracking
- Behavioral Targeting
- Blended Call Center
- Blogs
- CAN-SPAM Compliance
- CRM
- Calendar Management
- Calendar Sync
- Calendar/Reminder System
- Call Center Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Scripting
- Campaign Analytics
- Campaign Management
- Campaign Personalization
- Campaign Scheduling
- Campaign Segmentation
- Canned Responses
- Catalog Management
- Chat Transcript
- Chat/Messaging
- Chatbot
- Client Database
- Code-free Development
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Configurable Workflow
- Confirmations/Reminders
- Contact Database
- Contact Management
- Content Management
- Conversion Tracking
- Customer Database
- Customer Experience Management
- Customer History
- Customer Journey Mapping
- Customer Segmentation
- Customer Service Analytics
- Customer Surveys
- Customizable Branding
- Customizable CTAs
- Customizable Fields
- Customizable Forms
- Customizable Templates
- Data Import/Export
- Data Security
- Discussions/Forums
- Document Management
- Document Storage
- Drag & Drop
- Drip Campaigns
- Dynamic Content
- Email Campaign Management
- Email Distribution
- Email Management
- Email Marketing
- Email Monitoring
- Email Reminders
- Email Templates
- Email Tracking
- Employee Activity Monitoring
- Engagement Tracking
- Event Calendar
- Event Management
- Event Triggered Actions
- Feedback Management
- File Sharing
- File Transfer
- Filtering
- For Developers
- Forms Management
- Full Text Search
- Gamification
- Geotargeting
- Group Management
- Help Desk Management
- Ideation
- Image Library
- Inbound Call Center
- Interaction Tracking
- Internal Chat Integration
- Knowledge Base Management
- Landing Pages/Web Forms
- Lead Capture
- Lead Distribution
- Lead Generation
- Lead Management
- Lead Nurturing
- Lead Qualification
- Lead Segmentation
- Lead Verification/Validation
- List Management
- Live Chat
- Manual Dialer
- Marketing Automation
- Marketing Calendar
- Mass Texting
- Media Library
- Member Directory
- Membership Management
- Message Personalization
- Mobile Access
- Mobile Coupons
- Mobile Optimization
- Mobile Retargeting
- Moderation
- Monitoring
- Multi-Campaign
- Multi-Channel Communication
- Multi-Channel Marketing
- Multi-Language
- Multiple User Accounts
- Multivariate Testing
- Notification Scheduling
- Offline Form
- Online Forums
- Outbound Call Center
- Performance Metrics
- Personalization
- Pipeline Management
- Pipeline Reports
- Pre-Configured Bot
- Predictive Analytics
- Proactive Chat
- Progress Tracking
- Prospecting Tools
- Queue Management
- ROI Tracking
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-time Consumer-facing Chat
- Referral Tracking
- Reminders
- Remote Support
- Reporting & Statistics
- Reporting/Analytics
- Response Management
- Role-Based Permissions
- SMS Marketing
- SSL Security
- Sales Analytics
- Sales Pipeline Management
- Sales Reports
- Scheduled Messaging
- Search Marketing
- Search/Filter
- Segmentation
- Self Service Portal
- Signature Management
- Single Sign On
- Social Marketing
- Social Media Integration
- Social Promotion
- Softphone
- Source Tracking
- Spam Blocker
- Support Ticket Management
- Surveys & Feedback
- Tagging
- Target Account Identification
- Task Management
- Template Management
- Text Editing
- Third-Party Integrations
- Time Zone Tracking
- Transcripts/Chat History
- Transfers/Routing
- User Management
- User Profiles
- Visual Analytics
- WYSIWYG Editor
- Web Forms
- Web Notifications
- Web-based Deployment
- Website Integration
- Website Management
- Website Visitor Tracking
- Whitelisting/Blacklisting
- Widgets
- Workflow Management
Integrations
- Total integrations40
- Constant Contact
- Gmail
- Google Analytics 360
- Google Calendar
- HubSpot CRM
- Mailchimp
- Meta for Business
- Microsoft Outlook
- PayPal
- Salesforce Sales Cloud
- Shopify
- Slack
- Stripe
- Twilio
- Twitter/X
- WooCommerce
- WordPress
- Xero
- Zapier
- Zendesk Suite
- Total integrations61
- Constant Contact
- Gmail
- Google Analytics 360
- Google Calendar
- HubSpot CRM
- Mailchimp
- Meta for Business
- Microsoft Outlook
- PayPal
- Salesforce Sales Cloud
- Shopify
- Slack
- Stripe
- Twilio
- Twitter/X
- WooCommerce
- WordPress
- Xero
- Zapier
- Zendesk Suite
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