Higher Logic Features

Higher Logic

Leading Cloud-Based Community Platform

4.39/5 (93 reviews)

Higher Logic Feature Summary

  • Discussions
  • Automation Rules
  • Resource Library
  • Directories
  • Integrations
  • Mobile Friendly
  • Widget Builder
  • Wiki Glossary
  • Microsites
  • Volunteer Central
  • Event Manager & Calendar
  • Mentor Match
  • CMS
  • Mobile Apps
  • Community Management Services
  • Website Design

Competitor Feature Comparison

API
Automatic Notifications
Communication Management
Content Library
Customizable Branding
Data Import
Data Import/Export
Email Integration
Event Calendar
Forum / Discussion Board
Ideation
Online Forums
Real Time Notifications
Search Functionality
Social Media Integration
Widgets
Wiki
Visit WebsiteCompare App
API
Automatic Notifications
Communication Management
Content Library
Customizable Branding
Data Import
Data Import/Export
Email Integration
Event Calendar
Forum / Discussion Board
Ideation
Online Forums
Real Time Notifications
Search Functionality
Social Media Integration
Widgets
Wiki
Learn moreCompare App
API
Automatic Notifications
Communication Management
Content Library
Customizable Branding
Data Import
Data Import/Export
Email Integration
Event Calendar
Forum / Discussion Board
Ideation
Online Forums
Real Time Notifications
Search Functionality
Social Media Integration
Widgets
Wiki
Visit WebsiteCompare App

Higher Logic Feature Reviews

25 reviewers had the following to say about Higher Logic's features:

rhonda caldwell

Higher Logic Community engages Kentucky public school leaders statewide

2018-11-06

Given it is somewhat like other social media platforms, it is fairly easy to navigate as a frontline user.

Pros

The online community enables us to share information with our 3200 members, bring important information to the forefront, and make important decisions in real time.

Cons

From a management standpoint and for the platform to work for you, there is much to learn and ongoing learning support is needed.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Hospital & Health Care company, 51-200 employees)

Higher Logic is a great tool for reaching out to our members

2018-11-07

My overall experience with higher logic online community has been fantastic and I'm looking forward to the new "face-lift" that is coming for admins of the community.

Pros

It is very user-friendly and integrates well with our customer management software.

Cons

Although it integrates well with our CMS, I'll give this product 5 stars once the document features integrate.

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Mhari Goldstein

Rethinking our entire structure

2019-11-19

I learned I have no unique questions! But the great news is that the community really comes together to share their experiences and answers. Every question I've had I found answers on HUG.

Pros

I love how easily configurable this platform is and how extensively I am able to customize our brand through customization.

Cons

Lack of localization. As a global organization of 1.2 million members in over 180 countries, we support multiple languages (including English, Italian, Spanish, Korean, French, Portuguese, Japanese, Swedish). No being able to provide the platform in multiple languages gates off members that we would otherwise like to engage.

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Health, Wellness and Fitness company, 11-50 employees)

Would appreciate more features without add on costs.

2018-11-07

LOVE HUG!!!! Great members who always help each other out.

Pros

Love the ease for the end user (or members) If the pages/platform are designed correctly by admin/staff they love this connection to their peers.

Cons

admin interface...its clunky and somewhat confusing.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Jennifer Richards

Pays for itself!

2018-11-07

There are a lot of other types of listerv and community software available, but this one integrates into our AMS, and we are able to gain a lot more insight into our members' needs by the ease with which they can post new messages and get immediate support from the industry.

Pros

I love how my members have been able to easily use their new online community! It was fairly simple to set up, and our interactions with the staff have been helpful when we can't figure out how to use something.

Cons

The reporting isn't always great, but if there is something you really need to report on, tech support can usually help out.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Brandon Carbonare

Higher Logic is a misnomer

2020-03-04

The main problem I have is the lack of intent to update the platform to be more competitive with others on the market, this product is marketed as an enterprise solution but misses the mark by a long shot with out of date UI, lack of features and unwillingness to change.

Pros

We mainly use Informz from Higher Logic, and use to send our retail oriented emails. It's easy to set up test groups, and do some basic targeted emails.

Cons

There is no way to modify your CSS or integrate other features into creating emails such as branded fonts and visually interactive elements.

Rating breakdown

Ease of use
Features

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

3/10
Source: Capterra
Helpful?   Yes   No
Read more
susan willner

good job

2018-11-06

good so far

Pros

I like the UI options and flexbilty -nit makes for good ux

Cons

there really isnt anything i am disappointed about other than reporting

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No
Read more
Bryan Taylor

The best out there

2019-11-20

Recent customer support has been a bit rough, but the product is definitely the best out there.

Pros

Unlimited flexibility with design.

Cons

The library is a bit outdated, but apparently there are plans to improve it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
DeAnna McNett

Great Member Engagement

2018-11-06

The automation have also made staff's job a lot easier. It isn't quite set it and forget it but its close.

Pros

The ability to have a history of the topics members have discussed that is easily searchable and organizable with tags.

Cons

We had a few hic ups when we switched integrations to a new AMS system but we contacted our customer service manager and she worked it out and got things running again.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Marjorie-Ann Sumaya

Super Review

2019-11-20

It's really helpful since i am new to the role

Pros

The volunteer module and the functionality to recruit new volunteers

Cons

the need for custom report for the things i need usually

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Angela Martin

Easy to use

2018-12-05

As far as the admin user side of things, I do feel we have a lot more control compared to other softwares I have used.

Pros

I also like the feature to be able to embed our learning management system within Higher Logic.

Cons

These are items that are necessary to track users and their relationships to their organizations.

Rating breakdown

Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Brian Lee

Higher Logic Online Community is Great

2019-11-19

Pros

Integration with Salesforce Allow single sign on with our AMS

Cons

Needs more customization options Better resource library

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Lindsey Downs

Good product, great support, outstanding future

2019-11-19

We needed something to replace our old listservs. We are so far so happy with Higher Logic. The system is so searchable, so our users can find and use the amazing content they have helped to create.

Pros

I appreciate the ability to automate activities and engagements.

Cons

I did find that there was quite a learning curve for the community site and the admin side.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Newspapers company, 51-200 employees)

My Higher Logic Experience

2018-11-08

Pros

Automation rules and reporting are my favorite features of HL

Cons

Customer support has been decreasing over the last 1.5 years, response times longer and longer, hope of resolution of issues or product malfunctions is decreasing

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Peter Magnuson

Great first impression

2018-11-07

We wanted to give more power to our members as well as a way for them to interact on a daily basis. This allows us to do that.

Pros

The ability to customize was extremely helpful and useful.

Cons

However, once you learn, it's easy.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Jenny Chu

The community let's members connect and collaborate

2019-11-19

Pros

There is no better way to add value to a professional membership than allowing members to connect, network, share best practices, and collaborate. That's what Higher Logic does so very well.

Cons

Would love further integration capabilities

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Occasionally

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Kelly Francis

Online Community User

2018-11-02

Overall, my experience has been good. Our sales rep has been very attentive to our needs and patient while we make our decision.

Pros

As I said, they are feature rich and the reporting is excellent.

Cons

The implantation time is longer than I expected.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Education Management company, 11-50 employees)

Everything we need in one place

2018-11-20

They found using Higher Logic's community functionality to be very user friendly and we have a very active online community. Integrating the community tools into the CMS also gives us some great ways to highlight the community on our website.

Pros

The ability to integrate the CMS, email automation and online community.

Cons

Resource library tool has an outdated look and feel and has limited functionality.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Heidi Ellis

Online community with good customization

2018-11-06

It is a good platform that supports our 20+ member-only communities, serves over 20,000 members and over 700 posts per month.

Pros

It's a good platform to customize and make it work for your members' needs.

Cons

There are a lot of options when it comes to rules or reporting, kind of hard to know where to start.

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Health, Wellness and Fitness company, 51-200 employees)

HL communities

2018-11-07

Pros

- FAST customer service - I submit a case and generally get a response within the same day. - Communities are very user friendly for members, easy for them to post, find things

Cons

- Difficulty with editing webpages, not as user friendly - reporting capabilities are not as detailed as I would like

Rating breakdown

Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Karly McBride, PMP

We're brand new and HL is very welcoming and user friendly

2018-11-07

Pros

Great customer service

Cons

not applicable to us at this point in our HL journey

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Hospital & Health Care company, 11-50 employees)

Still Discovering All There is to Offer

2018-11-07

Pros

The document sharing feature is amazing for keeping everything in the same spot.

Cons

Also, navigation can be a bit tricky from time to time.

Rating breakdown

Ease of use
Features

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Laurie Mombourquette-Mutdosch

Higher Logic Community ROCKSTAR

2018-11-07

Amazing! We are still exceeding benchmark standards and our members have embraced their community.

Pros

Ease of use, being connected to a vocal and vibrant community.

Cons

Report features that only allow me to track 30 days.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Kimberly Shoop Granados, CAE

HL Community Platform engages members and aids committee work

2018-11-07

HL community allows our members to engage each other across the country - and across generations (we've actually had posts from members in their 80s and 90s - so you know the ease of use is there!) HL community also allows us better communications and project organization. (the competing product we use in this is Board BookIt.)

Pros

Ability to integrate with Abila product Abiilty to aid our chapters

Cons

Wish you could duplicate "events" in the calendar like committee meetings.

Rating breakdown

Value for money
Ease of use
Features

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Megan Vivier

My Higher Logic Experience

2018-11-07

Overall we have a good experience with HL but there are still areas of improvement like their support center.

Pros

The ability to have our community have a place to post their job/volunteer/opportunities. We have a large alumni base and the community discussions allows us to have a place to put all of these things.

Cons

We needed to hire a third party designer to setup a site that worked for us.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more