Most popular features of all Customer Management apps
25 reviewers had the following to say about Higher Logic's features:
Given it is somewhat like other social media platforms, it is fairly easy to navigate as a frontline user.
Pros
The online community enables us to share information with our 3200 members, bring important information to the forefront, and make important decisions in real time.
Cons
From a management standpoint and for the platform to work for you, there is much to learn and ongoing learning support is needed.
Rating breakdown
Time used: 2+ years
Frequency of use: Weekly
Likelihood to recommend
My overall experience with higher logic online community has been fantastic and I'm looking forward to the new "face-lift" that is coming for admins of the community.
Pros
It is very user-friendly and integrates well with our customer management software.
Cons
Although it integrates well with our CMS, I'll give this product 5 stars once the document features integrate.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
I learned I have no unique questions! But the great news is that the community really comes together to share their experiences and answers. Every question I've had I found answers on HUG.
Pros
I love how easily configurable this platform is and how extensively I am able to customize our brand through customization.
Cons
Lack of localization. As a global organization of 1.2 million members in over 180 countries, we support multiple languages (including English, Italian, Spanish, Korean, French, Portuguese, Japanese, Swedish). No being able to provide the platform in multiple languages gates off members that we would otherwise like to engage.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
LOVE HUG!!!! Great members who always help each other out.
Pros
Love the ease for the end user (or members) If the pages/platform are designed correctly by admin/staff they love this connection to their peers.
Cons
admin interface...its clunky and somewhat confusing.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
There are a lot of other types of listerv and community software available, but this one integrates into our AMS, and we are able to gain a lot more insight into our members' needs by the ease with which they can post new messages and get immediate support from the industry.
Pros
I love how my members have been able to easily use their new online community! It was fairly simple to set up, and our interactions with the staff have been helpful when we can't figure out how to use something.
Cons
The reporting isn't always great, but if there is something you really need to report on, tech support can usually help out.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
The main problem I have is the lack of intent to update the platform to be more competitive with others on the market, this product is marketed as an enterprise solution but misses the mark by a long shot with out of date UI, lack of features and unwillingness to change.
Pros
We mainly use Informz from Higher Logic, and use to send our retail oriented emails. It's easy to set up test groups, and do some basic targeted emails.
Cons
There is no way to modify your CSS or integrate other features into creating emails such as branded fonts and visually interactive elements.
Rating breakdown
Time used: 1-2 years
Frequency of use: Daily
Likelihood to recommend
good so far
Pros
I like the UI options and flexbilty -nit makes for good ux
Cons
there really isnt anything i am disappointed about other than reporting
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
Recent customer support has been a bit rough, but the product is definitely the best out there.
The automation have also made staff's job a lot easier. It isn't quite set it and forget it but its close.
Pros
The ability to have a history of the topics members have discussed that is easily searchable and organizable with tags.
Cons
We had a few hic ups when we switched integrations to a new AMS system but we contacted our customer service manager and she worked it out and got things running again.
Rating breakdown
Time used: 1-2 years
Frequency of use: Daily
Likelihood to recommend
It's really helpful since i am new to the role
Pros
The volunteer module and the functionality to recruit new volunteers
Cons
the need for custom report for the things i need usually
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
As far as the admin user side of things, I do feel we have a lot more control compared to other softwares I have used.
Pros
I also like the feature to be able to embed our learning management system within Higher Logic.
Cons
These are items that are necessary to track users and their relationships to their organizations.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
We needed something to replace our old listservs. We are so far so happy with Higher Logic. The system is so searchable, so our users can find and use the amazing content they have helped to create.
Pros
I appreciate the ability to automate activities and engagements.
Cons
I did find that there was quite a learning curve for the community site and the admin side.
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
Likelihood to recommend
Pros
Automation rules and reporting are my favorite features of HL
Cons
Customer support has been decreasing over the last 1.5 years, response times longer and longer, hope of resolution of issues or product malfunctions is decreasing
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
We wanted to give more power to our members as well as a way for them to interact on a daily basis. This allows us to do that.
Pros
There is no better way to add value to a professional membership than allowing members to connect, network, share best practices, and collaborate. That's what Higher Logic does so very well.
Cons
Would love further integration capabilities
Rating breakdown
Time used: 2+ years
Frequency of use: Occasionally
Likelihood to recommend
Overall, my experience has been good. Our sales rep has been very attentive to our needs and patient while we make our decision.
They found using Higher Logic's community functionality to be very user friendly and we have a very active online community. Integrating the community tools into the CMS also gives us some great ways to highlight the community on our website.
Pros
The ability to integrate the CMS, email automation and online community.
Cons
Resource library tool has an outdated look and feel and has limited functionality.
Rating breakdown
Time used: 1-2 years
Frequency of use: Daily
Likelihood to recommend
It is a good platform that supports our 20+ member-only communities, serves over 20,000 members and over 700 posts per month.
Pros
It's a good platform to customize and make it work for your members' needs.
Cons
There are a lot of options when it comes to rules or reporting, kind of hard to know where to start.
Rating breakdown
Time used: 2+ years
Frequency of use: Weekly
Likelihood to recommend
Pros
- FAST customer service - I submit a case and generally get a response within the same day. - Communities are very user friendly for members, easy for them to post, find things
Cons
- Difficulty with editing webpages, not as user friendly - reporting capabilities are not as detailed as I would like
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
Likelihood to recommend
Amazing! We are still exceeding benchmark standards and our members have embraced their community.
HL community allows our members to engage each other across the country - and across generations (we've actually had posts from members in their 80s and 90s - so you know the ease of use is there!) HL community also allows us better communications and project organization. (the competing product we use in this is Board BookIt.)
Pros
Ability to integrate with Abila product Abiilty to aid our chapters
Cons
Wish you could duplicate "events" in the calendar like committee meetings.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
Overall we have a good experience with HL but there are still areas of improvement like their support center.
Pros
The ability to have our community have a place to post their job/volunteer/opportunities. We have a large alumni base and the community discussions allows us to have a place to put all of these things.
Cons
We needed to hire a third party designer to setup a site that worked for us.
Rating breakdown
Time used: 1-2 years
Frequency of use: Weekly
Likelihood to recommend
